Krystal Hosting Reviews 

Krystal have never let me down. I've been with Krystal for years, maybe decades. I suggest that all my clients transfer to them. They are in a word, brilliant. Thank you.

Krystal Tech Support on a recent problem was excellent, especially Sean who offered some extra help which turned out to be a problem with wifi not with Krystal.

I genuinely struggled to put into words how incredible the support from Ben Coleman at Krystal was, who truly went above and beyond to help me.

From the very first reply to my ticket, Ben was incredibly patient and reassuring with me, even though I was clearly overwhelmed, out of my depth and asking a LOT of questions. What started as a ‘simple’ migration quickly became a complex situation involving DNS changes, domain providers, SSL, WordPress installs, and a premium plugin licensing issue - all of which Ben handled with absolute speed, clarity and professionalism.

I had spent hours (honestly days) stressing over migration and getting myself stuck in loops with my previous host. Ben not only migrated the site flawlessly and quickly, but also took the time to explain why things worked the way they did, what I didn’t need to worry about anymore, and what the next steps were in a way that never once felt like he was just trying to hurry me up to try and close my ticket.

Within a couple of hours, ben:
-Completed the full migration for me
- Updated DNS records and SSL
- Walked me through testing the site properly
- Helped untangle WordPress login confusion
- Investigated a tricky third-party plugin licence issue well beyond what I’d expect from hosting support and actioned this for me!
- Reassured me constantly and removed so much stress from the process

I work full-time in a job that has absolutely nothing to do with web development and was creating a website for a relative as a favour, and Ben honestly saved me so much time, stress and anxiety - days before Christmas too! This experience alone has completely validated my decision to move to Krystal, and if Ben is a reflection of the wider support team, then they are truly exceptional!!!!!

Ben is a real credit to Krystal Hosting - I came away from the situation telling all my family over Xmas what and absolute hero he is! Genuinely 10 stars if I could ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Thank you again Ben and Krystal, I owe you one!!

Krystal hosting is a breath f fresh air. And it’s British so servers are here in uk which is great for uk businesses. Tech support is good. I’ve had no issues over the 2+ years I’ve been with them. Beats all those American hosts everyone likes to use! Highly recommended!!

Always amazing customer service and perfect hosting

I've been using Krystal’s services for several years across multiple agencies, and they consistently stand out as the best hosting provider I’ve worked with. Their hosting packages are excellent, with performance that I’d confidently say is industry-leading. What truly sets Krystal apart, however, is their support team. Every interaction I’ve had over the years has been with someone who is knowledgeable, insightful, and genuinely committed to resolving the issue at hand. The level of care and expertise they provide is exceptional, and it makes a real difference. Always my top recommended host for clients and colleagues.

Fabulous customer service. Great prices.

I am a private customer and moved my domains to Krystal when I retired a couple of years back. Although I am reasonably tech-savvy, I am severely visually impaired and occasionally have problems. Krystal have without fail been helpful, polite and competent in all my dealings with them, from setting up a new domain and transferring an old one from a German provider through to occasional support with mail setup and so on.
Their response times for support tickets are spectacular. I have nothing but praise for them.

Always answer my request no matter how minor

Always exceptional customer support.
A1*

Reliable and efficient provider

best customer service I've dealt with to do with hosting, thank you emma for your quick response and fix, fantastic job.

I've been with Krystal for about 7 years, and they have always offered excellent service - real people who respond quickly and helpfully, and that seem to find a way to make things 'just work', rather than being blocked by (or hiding behind) process of policy. Impossible to fault the service they have given me over the years, whenever I've asked a question or for help.

Account suspended on CHRISTMAS DAY for non payment yet no invoice had been raised so no possible way to resolve other than contacting their support team who funnily enough are likely running on a minimal team. Thats one way to lose a long term customer. 1st thing in the new year is looking for a more reliable host.

"I’ve always found Krystal’s support team to be exceptionally responsive and professional. Every support request I’ve submitted has been answered promptly, with clear explanations and efficient resolutions—even on complex issues. It’s genuinely excellent support that I can rely on whenever needed. Highly recommended!"

Excellent service and far better than the other half a dozen or so hosts I used before I found Krystal.

I have received a great service from Ben Coleman who helped migrate my website from my old provider.

I am not confident/competent in doing this type of stuff, Ben took care of it all and did it in no time. I was more than impressed and happy to recommend the the firm to others

Excellent customer service experience. Raised a ticket to request clarification regarding a non urgent query on a Saturday evening. Fully expecting to wait 24 hours, I was contacted by Curtis less than 30 mins later who was informative and professional. My query resolved in minutes. Thank you .

Fantastic migration service and was done very professionally with very helpful support and advice from Olesia.
Having been let down by a previous UK host with poor performance over the past few months along with poor support, I thought it was time to find a new host.
Krystal offered everything needed and the migration service took less than an hour for my site and emails to be migrated over.