Kriptomat has been the worst experience. In the beginning, about 4–5 years ago, it actually seemed quite good — like every scam does at first. They liquidated crypto at the bottom of the market an... See more
Company replied
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See what reviewers are saying
Kriptomat is a scam. Do not deposit money on this platform. They don't respect their terms and conditions. They change rules without warning you. The referral program is a huge joke. They don't... See more
Company replied
Registration easy, userfriendly and stright forward. The first money transfer was simple and was confirmed quickly after ID approval. The after registration account setup und first Crypto purchase w... See more
Company replied
Hello, I like the exchange very well. Good offer, clear and you notice that a good dedicated team is working here. Big criticism is that you can not send cryptocurrencies to external wallets. This mus... See more
Company replied
Company details
Written by the company
We believe everybody deserves the freedom, fairness, and fulfillment that #crypto represents. Buy and sell cryptocurrencies within minutes at Kriptomat.
Contact info
Pärnu mnt 31, 10119, Tallinn, Estonia
- support@kriptomat.io
- kriptomat.io
You should know
3.0
Average
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Be aware of withdraw procedures
I didn't know I can withdraw money only to a card that was used and saved to buy crypto on this www. Because I didn't save my card now I have to buy crypto to pay out my euro.
10 December 2024
Unprompted review
Reply from Kriptomat
Hello,
Thank you for taking the time to leave us a review.
Please reach out to our support team at support@kriptomat.io and they will gladly assist you on how to connect your new card, so you are able to withdraw funds to it.
Thank you for choosing Kriptomat!
Kriptomat Team
Reply from Kriptomat
Hi,
We sincerely appreciate your review!
Your encouraging words serve as a source of inspiration for us to continually innovate and elevate the user experience of our app.
We've shared your feedback with our dedicated teams, motivating them to strive for excellence in their work. :)
Exciting things are on the horizon! Stay connected, as we have a host of incredible features and enhancements in store for 2025.
Thanks,
Kriptomat Team
The situation is getting worse!
The situation is getting worse!
Kriptomat is rushing towards disaster with their bad decisions and lack of experience in various areas.
Their marketing strategy is nothing new with the enticing referral program rewarding new signed ups however I never received mine since I signed up on 9th of August, and after many support chats they first told me I would be rightfully rewarded after they review it and conclude that im eligible but after a while they said "you will not be able to receive your reward because you registered via a link from a user who massively abused our system". Very convenient and a false acusation. It gets worse!
They also don't pay up your referrals and of course it's theire judgement about who you invite that will ultimately will get you rewarded or not.
No focus on their own platform; the cost to transact is way higher than most exchanges with way better reputation and their marketing does't know what they need from the first place with their own team confused and always changing with claims like "I would advise that they use our platform regularly to show that they did not just sign up only to receive the reward" + "The use of referral links solely to expolit the reward system is a a breach of the program's terms".
Get your crypto off this platform, I gave them multiple oportunities to simply be fair, I'm sure I will never receive my 25€ Signup reward as well of my 75€ in eligible referrals.
I'm sure it will get even worse as this missmanaged company keeps operating.
21 October 2024
Unprompted review
Reply from Kriptomat
Thank you for sharing your thoughts with us. We understand how frustrating it can be when things don’t go as expected, and we sincerely apologize for any confusion or concern caused.
Recently, we noticed some misuse of our referral program, which led us to temporarily pause the distribution of rewards while we address the issue. Please know that this decision was made to ensure fairness for all of our users, and our advanced systems have helped us pinpoint only those who were not following the program’s guidelines.
If you made genuine referrals, you have nothing to worry about. Your rewards are safe and will be credited to you as soon as the program improvements are in place, which we expect to be by the end of this month. We deeply appreciate your patience and understanding while we work through this.
Rest assured that your feedback was also forwarded to all relevant teams including Management, Marketing, and Product Team, as we take every feedback from our customers very seriously.
If you have any further questions or concerns, we’re here for you. Feel free to reach out to our support team, and we’ll be happy to help.
Kriptomat Team
Reply from Kriptomat
Hi,
We sincerely appreciate your fantastic review!
Your encouraging words serve as a source of inspiration for us to continually innovate and elevate the user experience of our app.
We've shared your feedback with our dedicated teams, motivating them to strive for excellence in their work. :)
Exciting things are on the horizon! Stay connected, as we have a host of incredible features and enhancements in store for 2024.
Thanks,
Kriptomat Team
Run away from it
they attract new users with bonuses that they never pay and block your account as soon as they find themselves with the money
15 October 2024
Unprompted review
Reply from Kriptomat
Dear Marco,
Thank you for sharing your thoughts with us. We understand how frustrating it can be when things don’t go as expected, and we sincerely apologize for any confusion or concern caused.
Recently, we noticed some misuse of our referral program, which led us to temporarily pause the distribution of rewards while we address the issue. Please know that this decision was made to ensure fairness for all of our users, and our advanced systems have helped us pinpoint only those who were not following the program’s guidelines.
If you made genuine referrals, you have nothing to worry about. Your rewards are safe and will be credited to you as soon as the program improvements are in place, which we expect to be by the end of this month. We deeply appreciate your patience and understanding while we work through this.
If you have any further questions or concerns, we’re here for you. Feel free to reach out to our support team, and we’ll be happy to help.
Kriptomat Team
Kriptomat fraud - keep away
1 star because I can't give 0.
Signed up referred by a friend, and we would both get bonus for it. However, after waiting 1 month (the condition for the referral bonus) they tell me they have cancelled the referral bonuses. Can't trust these guys.
If they don't keep their word, I don't even want to think about what they do with the money, because whatever it is written can't be trusted.
Edit after kriptomat review:
The only thing I did was to create an account following the recommendation of a friend. I would really like to know what you consider as an abuse of the referral program. Also, the banner with the information regarding the suspension of the program is worthless since I created an account 1 month ago and was waiting 1 month for the bonus, as it said on the T&C. You can't cancel the referral program when there are already clients waiting for it, you should have only canceled for new clients, not for the ones who have already complied with the T&C.
9 September 2024
Unprompted review
Reply from Kriptomat
Thank you for taking the time to leave your feedback. We always strive to provide a pleasant and rewarding experience for our users and are sorry for any confusion you may have had.
However, after a thorough review of your account activity, we have identified several instances of referral program abuse, which is a violation of our terms and conditions. As a result, your account has been restricted and referral rewards withheld in accordance with our policies.
We are committed to maintaining the integrity of our platform and ensuring that all users participate fairly. If you feel that there has been any misunderstanding, we recommend that you contact our support team directly for further clarification.
Additionally, within the application, there is a banner in the reference section everywhere that communicates that the program is currently suspended.
Kriptomat Team
They do a good Job
They do a good Job. Everything is fine. You get fast information about the transfer with the money and the deal.
5 September 2024
Unprompted review
Reply from Kriptomat
Hi,
We sincerely appreciate your fantastic review!
Your encouraging words serve as a source of inspiration for us to continually innovate and elevate the user experience of our app.
We've shared your feedback with our dedicated teams, motivating them to strive for excellence in their work. :)
Exciting things are on the horizon! Stay connected, as we have a host of incredible features and enhancements in store for 2024.
Thanks,
Kriptomat Team
Problems with money cash back
31 August 2024
Unprompted review
Reply from Kriptomat
Dear Aida,
If you need assistance with your funds withdrawal, please reach out to our support team at support@kriptomat.io, send us an email with more details, and our team will assist you as soon as possible.
We thank you for choosing Kriptomat.
Kriptomat Team.
I like it
Hi!
I am new in cryptomarket and I like Kriptomat because is easy to use and has a lot of support and videos how to use different tools for trading.
26 August 2024
Unprompted review
Reply from Kriptomat
Hi,
We sincerely appreciate your fantastic review!
Your encouraging words serve as a source of inspiration for us to continually innovate and elevate the user experience of our app.
We've shared your feedback with our dedicated teams, motivating them to strive for excellence in their work. :)
Exciting things are on the horizon! Stay connected, as we have a host of incredible features and enhancements in store for 2024.
Thanks,
Kriptomat Team
Super bad platformer
Super bad platformer. Payments are made with a high commission and withdrawal is not possible. Each transaction is taxed at more than 9 percent and you have no access to the funds you invest. super platformer nonsense. I suggest binance or bybit.
21 August 2024
Unprompted review
Reply from Kriptomat
Dear Peter,
We are sorry to hear that you feel this way about our service.
Our fees are significantly lower than 9% and are perceived as one of the lowest in the industry.
As a matter of fact, our fees are lower than 3 out of 5 top crypto exchanges in the industry.
We would appreciate it if you could send us an email to feedback@kriptomat, where you will specify the exact transaction you are referring to, and our relevant team will check it immediately to see what is the exact fee you were charged.
Once again, we are sorry to learn that you feel this way about our service.
Kriptomat Team.
Easy to use but too high commissions……
Easy to use but too high commissions… when you buy almost 10% and when you sell almost 10%… I have to find another option
15 August 2024
Unprompted review
Reply from Kriptomat
Dear Barbara,
Thank you for taking the time to review our app.
Can you please send us an email with more details on how you calculated that the provision is 10%, as our fees are lower than 1%, and one of the lowest on the market?
You can send us an email to feedback@kriptomat.io and our friendly team will gladly look into this and get back to you with clarification.
When it comes to fees, Kriptomat is on a mission to offer the most convenient place for trading crypto, even for beginners and we are proud to say we are cheaper than 3 out of 5 top exchanges present in Europe.
If you have any further questions, our team is at your disposal.
With regards,
Kriptomat Team
Blockchain that you can trust
Blockchain that you can trust. Folks I'm long time with them... From my experience they are the real deal...
5 July 2024
Unprompted review
Reply from Kriptomat
Hi,
We sincerely appreciate your fantastic review!
Your encouraging words serve as a source of inspiration for us to continually innovate and elevate the user experience of our app.
We've shared your feedback with our dedicated teams, motivating them to strive for excellence in their work. :)
Exciting things are on the horizon! Stay connected, as we have a host of incredible features and enhancements in store for 2024.
Thanks,
Kriptomat Team
Reply from Kriptomat
Dear Rogelio,
Thank you for taking the time to leave us a review.
Are you referring to the SEPA deposit?
When it comes to SEPA deposits, they are processed normally within a few hours. The majority of these few hours is needed for banks to process the transaction and once it reaches our bank account it takes us approximately a few minutes to place funds in your account.
Ocasionally, banks do require some more time to process the transaction due to various reasons.
In any case, if your deposit takes a bit longer time, please feel free to reach out to our support team via support@kriptomat.io and our Support team will check immediately for you.
Kriptomat Team
One of the trustworthier exchange in Europe
I am using for 4 year Kriptomat, it's very trustworthy, you can send and receive money without any problems. Many coins to buy. I recommend it especially for Europeans citizens
9 June 2024
Unprompted review
Reply from Kriptomat
Hi,
We sincerely appreciate your fantastic review!
Your encouraging words serve as a source of inspiration for us to continually innovate and elevate the user experience of our app.
We've shared your feedback with our dedicated teams, motivating them to strive for excellence in their work. :)
Exciting things are on the horizon! Stay connected, as we have a host of incredible features and enhancements in store for 2024.
Thanks,
Kriptomat Team
Maby I catch, but just maby
Easy to buy cryptocurrency, fast verification, only one thing that botherd me, after purchase of bitcoin they disabled send to external wallet after adding 2fa. I mean it's 2024.
29 May 2024
Unprompted review
Reply from Kriptomat
Dear Jonathan,
Thank you for taking the time to leave us a review.
Ocasionally, our Compliance team will disable the send option until they check certain information with the customer directly, this happens only due to our commitment to ensuring safe trading space for our customers.
As soon as our team is able to verify all details,, they will reactivate the account.
If you need any assistance, feel free to reach out to our support team via support@kriptomat.io at any moment and they will gladly assist you.
Kriptomat Team.
The most professional service!!!
29 May 2024
Unprompted review
Reply from Kriptomat
Hi,
We sincerely appreciate your fantastic review!
Your encouraging words serve as a source of inspiration for us to continually innovate and elevate the user experience of our app.
We've shared your feedback with our dedicated teams, motivating them to strive for excellence in their work. :)
Exciting things are on the horizon! Stay connected, as we have a host of incredible features and enhancements in store for 2024.
Thanks,
Kriptomat Team
Reply from Kriptomat
Bonjour,
Nous apprécions sincèrement votre fantastique commentaire !
Vos mots encourageants nous servent de source d'inspiration pour innover continuellement et améliorer l'expérience utilisateur de notre application.
Nous avons partagé vos commentaires avec nos équipes dévouées, les motivant à viser l'excellence dans leur travail :)
Des choses passionnantes se profilent à l'horizon ! Restez connectés, car nous avons une foule de fonctionnalités et d'améliorations incroyables en réserve pour 2024.
Merci beaucoup,
L'équipe Kriptomat
Paying a fee for depositing
Paying a fee for depositing? First time I see that
Also high fees on exchange and a high spread on the price too. Not competitive at all
6 May 2024
Unprompted review
Reply from Kriptomat
Dear Filipe,
We are sorry to hear that somehow you were negatively surprised with the standard bank deposit fee.
SEPA deposits include a nominal 1 EUR fee, regardless of the amount you are depositing.
Many banks do charge fees for processing SEPA deposits, due to the presence of intermediary banks, or simply as a processing fee.
We strive to keep all fees as low as possible, and the 1 EUR deposit fee, has not changed since 2018 - when we established our business.
If you have any further questions, we remain at your disposal.
Kriptomat Team.
The fees are way too high
The fees are way too high, exchange rate is bad. I would not recommend to use this merchant.
25 April 2024
Unprompted review
Reply from Kriptomat
We appreciate your point about the fees,
however, we would like to highlight that we strive to be competitive and are proud to be cheaper than three of the top five exchanges. Our BTC withdrawal fee is also one of the lowest in the market at 0.0002BTC.
Please note that our mission is not to be the cheapest, but to be the BEST crypto platform for our customers. We offer various benefits such as fee-free crypto-to-crypto exchanges, access to Euro pairs, 24/7 live chat support in over 70 languages, and dedicated teams for compliance and customer protection to ensure the safety of your crypto. We also offer higher KriptoEarn rewards than the top five exchanges.
Exciting things are on the horizon! Stay connected, as we have a host of incredible features and enhancements in store for 2024.
Thanks,
Kriptomat Team
Too high fees for small investors
Too high fees for small investors. If you invest minimum amount 50 EUR, you will lost around 10 % on fees. Buy price is different from current coin price.
22 April 2024
Unprompted review
Reply from Kriptomat
We appreciate your point about the fees,
however, we would like to highlight that we strive to be competitive and are proud to be cheaper than three of the top five exchanges. Our BTC withdrawal fee is also one of the lowest in the market at 0.0002BTC.
Additionally, kindly keep in mind that average, buy and sell price will always be different, as that is the industry standard.
Please note that our mission is not to be the cheapest, but to be the BEST crypto platform for our customers. We offer various benefits such as fee-free crypto-to-crypto exchanges, access to Euro pairs, 24/7 live chat support in over 70 languages, and dedicated teams for compliance and customer protection to ensure the safety of your crypto. We also offer higher KriptoEarn rewards than the top five exchanges.
Exciting things are on the horizon! Stay connected, as we have a host of incredible features and enhancements in store for 2024.
Thanks,
Kriptomat Team
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