Put £250 into buying cash and have been scammed, i have never got my money back. The 2 deposits spent 3 days pending then said failed and i have not got a refund 1) £150 deposit REF ID: FTLV9vD... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
So,i must say it's very very cool platform,well thinked,interface is great,some tips to learn,all is well done,withdrawal are instant,it took 30 seconds to come on my bank account,this is really great... See more
Company replied
My go to centralized exchange being in the United States. Great selection of tokens, super competitive fee structure, especially for Kraken Pro. I've been using Kraken for over 5 years and never had a... See more
Company replied
You send things to an irresponsible team with no name and no method to talk to real persons until Frustration makes me and others seek other services where real people help with problems, not shuffle... See more
Company replied
Company details
Written by the company
Kraken helps people own the power of their money. Founded in 2011, we're one of the world's longest-standing crypto platforms — now offering crypto, stocks, futures, staking, payments and more. Trusted by millions of institutions, professional traders, and consumers across 190+ countries. Proof of Reserves since 2014. Assets held 1:1.
Own the power of your money
Written by the company
- Our mission: Accelerate the global adoption of crypto so everyone can achieve financial freedom and inclusion.
- Since 2011, we've put that mission into practice by building one of the most transparent platforms in finance. Proof of Reserves since 2014. Assets held 1:1. A product lineup that now spans crypto, stocks, futures, staking and payments. Trusted by millions of consumers, professional traders, and institutions across 190+ countries.
Contact info
United Kingdom
- kraken.com
Start trading with as little as $10
You should know
3.4
Average
7K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Average
I’ve used kraken for a while, and it’s decent overall, security seems solid and I like the coins available. Although it could be confusing to navigate. I couldn’t understand the different versions at first and lost some money as well… there’s definitely room for improvement
25 January 2026
Unprompted review
Reply from Kraken
Thanks for the review! While Kraken is designed to be easy to navigate, if you’re looking for more advanced features, feel free to download and explore Kraken Pro.
It’s a separate app you can use with the same account, offering more direct trading tools and additional features. If you need help getting started, feel free to reach out anytime—we’d love to earn that extra ⭐
Refund my money that was overdrawn in…
Kraken did refund my money that was overdrawn in my bank account Thank You!
20 April 2026
Reply from Kraken
Thanks for sharing your experience, Brenda. We'd like to get this sorted, please reach out to us through the app or via any of our Social Media and we'll get you the assistance you need.
My bank keeps flagging and blocking my…
My bank keeps flagging and blocking my e-transfers to kraken, although this isn’t a kraken problem it successfully prevents me from transferring money to kraken so you should do something about it
4 March 2026
Reply from Kraken
Thanks for the feedback Paulo. It does sound like your bank is flagging those transfers on their side 😕
You might want to check with them to approve it, or try another method like PayPal or a wire transfer.
Kraken Support 🐙
Confusing and obtuse
Confusing and obtuse. I was far more comfortable using paypal client. It seems Kraken is all about its own self promotion.
24 April 2026
Unprompted review
Reply from Kraken
Thanks for your feedback. We understand it can feel confusing at first 😕
If there’s anything specific you struggled with, feel free to share and we’ll be happy to help 🐙
Great at the start
10 February 2026
Reply from Kraken
Hello Gatis, appreciate your feedback! We’re glad to hear you’ve had a great start with the platform and hope it continues to be a smooth and positive experience as you explore more.
Kraken Support🐙
I have some problems with deposit money…
I have some problems with deposit money operations. Support team was very quick and professional to solve the problem. Thanks a lot
13 March 2026
Reply from Kraken
Thank you for the kind words! We're sorry you ran into trouble with your deposit, but we're really glad our support team was able to get it sorted quickly. That's exactly the experience we aim for! Happy trading!
🐙
The app surprised me with 30 Day FREE…
The app surprised me with 30 Day FREE spin for FREE crypto rewards
22 January 2026
Reply from Kraken
Hi Jozo 👋
Thanks for the 5 stars! We’re glad you’re enjoying the surprise rewards and the 30-day Free Spin. Keep an eye on the app, there’s always more to explore.
If you ever have questions or feedback, we’re here to help!
🐙
Kraken Simplifies investing at an…
Kraken Simplifies investing at an affordable cost which enables me to keep a personal portfolio with crypto bundles and stocks
24 April 2026
Reply from Kraken
Appreciate that 🙌 Glad it’s making things simple and helping you build your portfolio.
It is reliable if your mathematics are…
It is reliable if your mathematics are basic at the least
24 April 2026
Unprompted review
Reply from Kraken
Haha, fair enough 😄 Glad it’s been reliable for you 👍
The best crypto exchange ever.
24 April 2025
Reply from Kraken
Appreciate that! Glad it’s been a great experience for you 👍
I lost $5000 on my first purchase of…
I lost $5000 on my first purchase of bitcoin with your company. I get messages from your company saying I was a victim of a scam. If you know that is the case, you should be able to get my money back.
24 April 2026
Reply from Kraken
Hi Nancy, what you're describing doesn't sound like the way we operate so, we please ask you to get in touch with us so that we can understand if you're using our services and if so, provide you with the necessary help: https://support.kraken.com/hc/en-us/articles/201351886
We are looking forward to hearing from you,
Kraken Support 🐙
If you deal with crypto currencies then…
If you deal with crypto currencies then do yourself a favour and open an account with KRAKEN. You will not regret it.
24 April 2026
Unprompted review
Reply from Kraken
You know what's good, Martin 🤜 🤛
Reply from Kraken
Nice one, thanks for the review Alejandro 🤝🐙
Decent so far seems secure been liking…
Decent so far seems secure been liking it more and more love the rewards yall have
24 April 2026
Reply from Kraken
Thanks for the review Michael, glad you like it more and more every day 😊🐙
I don’t know
I don’t know, you tell me? You won’t let me trade like a normal person even after all this time. I don’t know what it’s going to take. It kind of worthless to even have an account open.
24 April 2026
Reply from Kraken
Hi Joseph, please DM us on socials so we can look into this and help you https://support.kraken.com/articles/201351886-how-to-follow-kraken-on-social-media
DO NOT PUT MONEY INTO THIS SHIT…
DO NOT PUT MONEY INTO THIS SHIT SCAMMING SITE. THEY WILL NOT LET YOU WITHDRAW YOUR MONEY AGAIN.
23 April 2026
Unprompted review
Reply from Kraken
Hi there!
If there’s something specific that didn’t meet your expectations, we’d really like to hear more about it so we can improve. Could you tell us what happened by reaching out to our social media team?
You can find all our official channels here: https://support.kraken.com/articles/201351886-how-to-follow-kraken-on-social-media
Kraken 🐙
Reply from Kraken
Hey Rick, appreciate your 5 stars feedback! We're glad to hear transactions have been smooth and notifications are working well, thank you for sharing that.
Kraken Support 🐙
Im not really understanding how to move…
Im not really understanding how to move from kraken to the kraken wallet. Im sure linked them right but rest of it im struggling with.
23 April 2026
Reply from Kraken
Hello, thanks for your feedback!
We understand it can take a bit of time to get familiar with transfers between Kraken and the wallet. To move funds to your Kraken Wallet, go to your Kraken account, select Withdraw, choose the asset, then add or select your Kraken Wallet address for that asset and confirm the transfer.
If you need help, feel free to reach out via our social channels, we’ll guide you step by step.
Kraken Support 🐙
You stole my money help waited a week…
You stole my money help waited a week for response
18 April 2026
Reply from Kraken
Hello, if you’re waiting on a response, please note that some cases can take a moment to review. That said, we’d like to help move this forward, feel free to reach out to us via our social channels with your ticket number or Public Account ID so we can take a closer look.
Kraken Support 🐙
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.