KoRo Reviews 

I have received my second order and I have to say that everything was perfect. As I said the quality is excellent. Thanks for sorting my refund.

I placed an order on the 27th of February 2023 and the order never arrived to my address although on my KoRo account it says order completed. After contacting KoRo and raising a complaints form and providing the details of my order, I got a reply from them saying “your order has arrived” with a screen shot of a previous order from January 24th 2023. How can I enquire about a delivery that was placed on 27th February that hasn’t arrived but I get provided with a previous delivery that did get delivered? That is absolutely ridiculous and stupid that someone has got this wrong in such a ridiculous way. I am very angry with KoRo at not being able to take simple instructions.

I placed an order with koroshop.gr on 3/2/2023. I received part of my order a week ago and there were several products (that are already paid for) missing. The receipt was also not included.
The contact form in the koroshop.gr redirects you to the complaint form which simply doesn't work because it doesn't allow you to submit the complaint. This is the reason for the review in trustpilot in the first place, because there's no way of resolving this issue through the koroshop.gr website. Please provide a another valid contact form.

Ordered a couple of things almost two weeks ago and can't receive a proper status update neither from Koro nor from UPS, which is supposed to deliver the package. The forms on the Koro websites in the support section either forward to a Bad Gateway error or don't work. Very disappointed.

What a service degradation! I was a very good customer of Koro for 2 years now and I recommended it to all my friends and colleagues but I am now very ashamed when my friends tell me how horrible the service is. I also ordered there since 2 weeks. Of course my order was not even sent. What's worse is that I received an email saying that one of the items I bought is not available anymore. What a shame! I guess Koro is a victim of its own success...

Received my 188€ order damaged. Koro agreed to grant me a partial refund that I am still waiting. This was more than a month ago. I’m still writing to their customer service but no response whatsoever. Very disappointing.

Placed an order on 31.12.2022: order number 10999656 (31.12.2022, 11:10).
Haven't received delivery. Got an email informing me of delay, but no info how long delay would be. Wrote an email 14.01.2023 requesting information, delivery or refund. No reaction!

Placed an order of 112 euros on 6th dec 2022, received 20th dec, delay due to damage to parcel. Parcel arrived broken and open in one corner, 1 item missing. Some others crushed, partly I guess due to little care taken during transport but also very poor packaging specially delicate items like crackers (all broken) and the Lebkuchen crashed. Servicing (transport) and after sales attention of KoRo bad. Put up a reclamation, with photographs, asking only for the missing item, not the broken or crushed ones. Never got an answer. Would not order again which is a pity since the food that arrived whole was nice. Cant recommend this company, sorry.

Great products, fast delivery, love the recyclable packaging and overall what Koro stands for!

I am in Ireland and can honestly say that every product lve purchased has been delicious and absolutely the freshest possible, my review is based on several orders over the past year.
Having read bad reviews here about bad customer service, l cannot say l recognise this as the same company lve dealt with!
Like any business esp when ordering overseas, issues can happen, but at every stage KoRo have gone out of their way to sort it out with politeness and the only issues lve experienced have been with the courier.

Order wasn't sent. Costumer service won't reply. Complete disappointment

They have some great products and I definitely urge you to try. They have a clear lack of customer support staff. Since once there is an incident (which there often is with carriers) they are like non-existent. They are totally off grounds. And its a shame cause its such a simple thing you process a refund for a non-delivery, but apparently they are still living in the 90's with their customer support.
I have a non-delivery of mere 16 euros out of SEVERAL orders of +100 euros, no reply no thing. So also filed a chargeback claim. I guess their bank will be happy for them with all these chargeback claims that several people do.
Such a shame for such a good company with good values and nice style.... but customer style, they got none.

updated 28.10:
Second order just arrived, and it seems they sent somebody elses order.. so now 100 euros to chargeback coming up because YOU DONT reply?? and you dont even pick up the phone?? what is this kind of company? You cant run an e-commerce business and totally neglect talking to customers?

Update 07.11
I got hold of customer support on their german email NOT the email from their spanish website.
The kind lady solved both incidents. I will buy again, but I really hope that Koro will learn something about their customer support, since it seems that to get an answer you have to rate them bad. What a waste.

I have order it on 2 of october and on 4 october it say it have been ship and it gonna reach me soon. After a week have past i was curious that it doesnt seem to arrive. So i check my order status on their website and it say that i should contact there customer service so i click the link.. "the session has expired" so im like ok.... i write them in form instead, i ask them kindly what happen to my order... another week have gone by with no answer, i write another form and still nothing. im not even sure anymore if they have customer service or they dont have enough experience or capable to do their buisness right. Problem with delivery is one thing, i can understand that but you dont leave your customer with no answer or pick up call(as i read from other review who got similiar experience). Im lucky that its my first order and im only order just one articel, i do feel bad for people with big order. I hope they answer me... if they cant send it to me, just tell me and refund my money!

Hey I tried contact you early. I placed order week ago, until now I haven't heard anything. When I checked my order number 10424937, showed contact customer service, your oder has some problems. Can you come back to me please, or just refund me, I had enough waiting!!!

Alles top! Bin total zufrieden

I have ordered over €500.00 over 8 orders in the last 14 months. The product range has increased indicating the business is expanding....but it appears to have expanded beyond its capacity to fulfil orders. The last 3 orders have been a nightmare. The parcels seem to be refused at the French entry point with reports of damaged parcels by UPS. Indeed the parcels do contain glass jars and bottles that have arrived broken with very inadequate packing. This last order was made on 11/07 and only today - having received 2 of the 9 items in the order and 16 days after ordering the balance of the order has been cancelled and refunded! The emails from Koro show that the have zero interest in customer service - they do not read and respond to the issues - just sent out robotic replies. As this seems to be a pattern of failure I cannot continue to order - sadly - until Koro improve their customer service and fulfil their orders. MAIN SUGGESTIONS: 1. Pack your fragile goods more securely 2. DONT USE UPS!!!!!!

28/07/2022 - I am still waiting for the refund on the undelivered part of the order. If you do that quickly I will order again in the hope that you can deliver asap as I needed this order for 4th August.

05/08/2022 - Koro contacted me and on 04/08 I confirmed that I did want the balance of my order to be sent - and I am still waiting, STILL waiting ie 3 days later for a response. Koro simply do not have the admin infrastructure to deliver what they sell. It is nearly a month since I ordered ie paid. They have received payment but not delivering or updating me. They said "give us one more chance" ....but its just words. I had hoped to resume ordering in the future but I cannot deal with the unreliability and unresponsive customer service no matter how good the product.

I placed an order recently and received 13.5 kilos of trail mix last week. I did not order trail mix and I don't want it. I have repeatedly tried contacting the company via email as their online complaint form did not work (submit buttons were greyed out despite all fields being completed). I have not received a response and cannot reach a human via their telephone contact either. It's starting to feel scammy and I'm nervous that I’ve just lost 115 euros.

PS I’m glad the review grabbed their attention and they finally replied to my emails to support at korodrogerie.de Hopefully the rest goes smoothly.

I placed a order on at end of April, I knew they'd been having issues with their computer system so gave it a few weeks before contacting them, told to be patient as they are having issues. On 15th June KoRo decided to cancel my order and issued a refund, except the refund has never appeared in my account. Appalling, will never use them again.

Love all your products ♥️
Honest prices and quick delivery
Love KoRo ♥️