Korean Air Reviews 

I understand that this woman(
H. S. Seo
서희숙) and some of the other flight attendants on her flight may have encountered many people who were not honest with them. However, helping disabled and elderly passengers is something they should do, especially since they work in a high-level service industry. If they allow themselves to become a callous person, then they should not continue working as flight attendants anymore.

Senior Citizen Abandoned, Lied To, and Silenced

Korean Air's Shameful Customer Service

As a senior citizen, I endured an unforgettable 14.5-hour nightmare on Korean Air KE901 from Seoul to Paris on August 21, 2025, followed by two contradictory, dismissive responses and complete silence from their customer service team.

Despite my son being assigned an emergency exit seat due to his height, I was forced into a cramped middle seat many rows behind, squashed between strangers, despite explaining my severe anxiety about travelling alone.

When the seat next to my son remained empty the entire flight, I offered to pay the premium fee to move. The crew refused, claiming such seats could only be paid for at check-in which was impossible, as I was told the flight was fully booked.

The distress was catastrophic: Cold air blew directly on my face, causing a migraine and chest pains

I was given one tiny cup of water despite repeated requests as I experienced chest pains - I fainted the crew ignored me

All of this would have been avoided had I been allowed to sit next to my son.

A passenger behind kicked my seat for hours, crew only intervened 1 hour before landing

Korean Air's responses were a masterclass in gaslighting:

First reply: Admitted an error at the airport staff wrongly told me no seats were available.

Second reply : Claimed the crew followed policy perfectly, directly contradicting their own admission.

Baselessly implied I was unfit for an emergency exit seat offensive and false.

I speak fluent English, am fully capable of assisting in an evacuation, and my health collapse was caused by their actions, not pre-existing conditions.

Offered a 30,000 KRW (~18) coupon twice which I rejected both times as an insulting mockery.

Since my last follow-up letter TOTAL SILENCE. No apology.

No explanation. No accountability.

THIS IS NOT CUSTOMER SERVICE THIS IS CORPORATE CONTEMPT FOR A SENIOR CITIZEN IN DISTRESS.

I will never fly Korean Air again and strongly advise others, especially elderly travellers, to avoid this airline at all costs.

We have been long time customers of Korean Air & usually happy with things. But these days it seems like they are using a predatory booking system.
For instance...we flew to SE Asia on 9/7/25 all fine... Now ( yes our fault for not realizing it till now) but....after 20 hours of flying they have us waiting 6 hours for the final 1 hour leg to our home. On our upcoming trip home on 12/3/25 We noticed while in Asia so called asking to be moved up to one of many 3+ hour earlier flights that even now are available. They said sure no problem but $400 each change fee! This last flight only costs $65 there are many open seats even now. I told them this but they will not budge.
We have come to the conclusion they did this on purpose knowing customers would later see the 3-4 hour earlier flights and request a change. We are senior aged and this extra 6 hours of sitting in a airport after 20+ hours of flying is really going to be physically hard This will be our last Korean Air flight after 18 years of flying with them

When I flew from Seoul to Jeju Island with Korean Air, I realized about 20 minutes after landing that I had left my passport on the airplane. I immediately went to the information desk for help, and they kindly directed me to the Korean Air service counter.

A gentleman at the desk quickly took down my details — phone number, email, and flight information — and assured me they would contact me once my passport was found. True to their word, the team called me back twice that same day to confirm they had located it and to arrange how I could pick it up.

I was deeply impressed by their efficiency, professionalism, and kindness throughout the process. Losing a passport can be very stressful, but the Korean Air staff turned a panic moment into a smooth and reassuring experience. Thank you for your excellent service!

Duplicate payment for a round trip fee is not possible for a refund. On April 23, 2025 I paid a round trip fare to Koreanair lines for my family of 6 individuals for a one month vacation in the Philippines . Due to emergency heart trouble, we decided to fly back to USA after a week. We were required to pay fare to fly back which was originally paid in advance for a round trip. I asked for a refund of double payment but it was disallowed because it is a violation of their company policy to make a refund. The services are outstanding at the airport and while flying for a long hours of trip. However the obligation to refund double payment is not a generally acceptable principle in a flying business.

Most terrible airline ever.

Customer service more than terrible.

I book a ticket full flex so free cancel or date change.

The day that must fly i Wana reschedule my flight the sorry you have already check in. I Say what ? No way yes we see in our system already check in i open de app from Korean air not check in check in the say. But Customer service say no already check in if you wanna change 100 use and tax this and fee that what the f full flex ticket

Equipage attentionne, embarquement fluide, arrivee a I'heure.

This airline provides an on-flight Wi-Fi service that does not work at all. I purchased the full flight Wi-Fi for $20 USD and couldn't load a page to save my life. When I let the flight attendants know, they told me that the Wi-Fi is provided by a third party, and that "it is not their problem" which is rude enough to begin with. Following that, I wrote to the Wi-Fi customer service asking for a refund and explained the situation. They let me know that because I was connected to the Wi-Fi they had fulfilled their obligation, and I had no case for a refund. Absolute joke. Do not waste your money on this airline or their Wi-Fi. The service overall was subpar as well, where the flight attendants can be considered borderline rude.

Spammers. Regularly spamming my email account and ignoring unsubscribe requests.

On May 4th 2025 I flew with Korean Air (flight# KE037) from Seoul to Chicago and I must say that my experience was extremely disappointing. The behavior of the stewardesses was unacceptable; they were not only rude but also displayed racist attitudes that made me feel unwelcome and uncomfortable throughout the flight.

It’s disheartening to encounter such disrespect, especially when you expect a certain level of professionalism in the airline industry. I had hoped for a pleasant journey, but instead, I encountered a dismissive and condescending attitude from the crew.

Given this experience, I can confidently say that this will be my last time flying with Korean Air. I believe that all passengers deserve to be treated with respect, regardless of their background. I hope that the management takes this feedback seriously and makes the necessary improvements to ensure that no one else has to endure the same experience I did.

Safe travels to everyone, and take my advice: consider other airlines that prioritize customer service and respect.

Awful customer service, checking expense, irresponsible flight attendance. Will never fly with this airline again.

I intentionally purchased a round-trip ticket from Jeju to Narita--a flight that only operates three times a week (Sun/W/F). I flew into Narita on Sunday 02/02 with no problem, but when I arrived three hours early at the check-in desk in Narita on 02/07 I was told to be on standby due to poor weather conditions on Jeju.

Eventually, they announced that they would be rerouting to Incheon Airport on the mainland. The airline staff advised to either 1. cancel the ticket (and wait until the next flight on Sunday 02/09) or 2. take the flight to Incheon. Little did I know I would have to fend for myself.

After many back and forth between calling customer service, my booking agency, and the Incheon Transfer desk, I was completely on my own. Everyone involved said they couldn't help me because I boarded the plane to Incheon and that the only situation that would involve any kind of refund would have been a cancellation before boarding the plane to Incheon. But would they have even paid for accommodation until the next flight on Sunday? Not sure, but I'm going to take a guess--UNLIKELY.

Here I am back home on Jeju, oh but it just cost me almost $200 out-of-pocket costs. $50 for a one-night stay in an Airbnb near Incheon airport, $30 taxi ride to Gimpo airport (40 minutes away since Incheon doesn't have flights to Jeju), then another $90 for the actual flight from Gimpo to Jeju the following day.

In summary, due to the decision to board the plane that was rerouted to Incheon last minute, I ended up paying almost $200 out-of-pocket expenses for an already pricy round-trip ticket from Jeju to Narita. Thus I repeat, Korean Air has embarrassingly poor service and faulty customer communication. Korean Air needs clearer policies regarding last-minute changes due to weather conditions for international travelers to and from an island such as Jeju which is known for turbulent weather. No accountability and shameless response from all in-person staff to transfer desk and call center.

We landed in Amsterdam and found out at the luggage claim that our suitcase was broken, one corner was completely ripped up. So we complained about it to Korean Air and they just ignored it. Very unserious.

When it comes to meal service, I was extremely dissapointed. My first meal service was amazing, but all in general, it was dissapointing. The entertainment on long flights is not that bad, but not that great. The seats were ok, I did manage to do things normally, the flight attendants, I dont really see a difference, on flight attendant behaviors, theyre all the same to me. And this counts for every airline that i have flown. Overall, avoid flying long, but I definetely reccomend short flight like 1-3 hours. Definetely reccomend

Flew with them a few times. It's a great airline. No stress, good communication very good staff. And I believe the most legroom/space in economy I have ever experienced.

Don’t book with Korean Air if you can. We booked our first trip to Korea with direct flight, booked and planned for our hotels and trip 8 months ahead, but Korean Air just decided to cancelled our trip all the sudden without any reasons. We were forced to changed our flight to indirect flight, we have to take additional half day off, and cut the trip short. If you were parents, you know how hard it is to do connecting flights with young children, but seems like Korean Air doesn’t care. Their customer services are not great. We get zero compensation. After went through all the stress process to rebook, one week after we rebooked, Korean Air cancelled our rebooked flight as well. I really don't have a word on this.

My mother and I had a terrible flight luly 5, 2022 First flight KE 18 Korean Airlines from Lax International Departure 12:30 pm Airport to Korea delayed 54 minutes Second flight KE 683 Korean Airlines Departing at 19:50 from Korea to Saigon on July 6, delay 36 minutes late, few Vietnamese passengers on the KE 18 Korea Airlines flight complained of hunger

Flying with Mr. Choi as my flight attendant on Korean Air's KE8076 today was an absolute pleasure from start to finish. His exemplary service truly made my journey memorable, and I couldn't help but feel compelled to share my positive experience.

From the moment I boarded the flight, Mr. Choi's attentiveness and dedication to passenger comfort were evident. Despite the hustle and bustle of a busy flight, he effortlessly managed to provide personalized assistance to everyone on board.

One particular moment stands out vividly in my mind. I encountered a technical issue with my laptop charger, which threatened to disrupt my crucial study session for a commercial law exam. Sensing my predicament, Mr. Choi promptly offered his personal adapter, ensuring that I could power up my device without any further hassle. His proactive approach and genuine concern for my well-being were truly commendable.

Throughout the flight, Mr. Choi continued to go above and beyond to ensure that I was comfortable and well taken care of. Despite the late hour, he remained alert and attentive, regularly checking in to see if I needed anything to stay refreshed and focused. His thoughtfulness in bringing water, snacks, and even coffee exemplified his dedication to providing top-notch service.

What truly impressed me was Mr. Choi's ability to handle unexpected situations with grace and professionalism. When a young child became upset during the flight, Mr. Choi's quick thinking and willingness to lend a helping hand diffused the situation effortlessly. His compassion and willingness to go the extra mile truly made a difference for everyone on board.

In every interaction, Mr. Choi's energy and enthusiasm never wavered, leaving a lasting impression of excellence and genuine care. His exemplary service sets a high standard for flight attendants everywhere and deserves recognition and appreciation. Flying with Mr. Choi was not just a journey but an unforgettable experience of exceptional service and hospitality.

I am a Morning Calm member, and Prestige Class flyer. The Korean Air employees at LAX are awful. I'm not entirely sure whether it's laziness or incompetence of a combination of the two, but they're not at all interested in helping passengers with a problem of any kind. My wife was told by a Korean Air station agent that she "doesn't have the correct numbers" for her CBP ESTA Visa, which was pure nonsense - she was holding the official US CBP-issued document in her hand at the time, the original hard copy. The KAL employee told my wife "you can't fly without it" and sent her away to "figure it out." This is a supposed travel professional?

We pulled up the electronic visa sent to us by the US Government and compared it line-by-line with the hard copy - it was the same. We walked back to the station agent and showed her the original e-mail from US DHS, Order ID, Application Number, and passport number the same as before and this time - though literally zero had changed from when the KAL employee sent us away - magically we have what we need.

It wasn't just one KAL employee. While we were frantically trying to figure out what was wrong, not one but two KAL supervisors dressed in suits watched, listened, and did literally nothing to help. One of them asked me "how is your day going?" to which I replied "not so well." "Are you having problems?" he asked. "Yes," I answered, "serious problems." He then asked me, "are you going to Korea?" "Yes, we live there," I said. "You live in Korea?" he asked - not 'how can I help you?' or 'what seems to be the issue?' I answered him, "yes," after which he simply walked off. No offer to assist, no inquiry, no help, nothing at all.

Thank Heaven we were able to board our flight to Seoul-Incheon on time, but KAL employees were worse than useless: they subjected my wife and I to unnecessary stress, worry, and mental torment without cause.

Before retirement I worked for a Fortune 500 company for 20 years. If a client or a customer of ours had been treated the way that not one, but three KAL employees treated us yesterday, that individual would have been terminated. Our company taught everyone that if one us doesn't know the answer to a question or the solution to a problem, the first priority is to find someone in our organization who does and take care of the customer. Clearly Korean Air as a company does not share these values at all.

To my fellow travelers I would strongly recommend you look elsewhere to other airlines for travel to and from Republic of Korea. Korean Air Lines does not care about paying customers and does not train its employees to provide customer service. There are other, better air travel options out there. We won't be using Korean Air again.

Korean air have really let me down. An absolute fortune for a business class seat to Auckland from Heathrow and treated so badly. Ryan air or easy jet are better. The seats are super tired and of poor quality. On the way home I was told you have to pre book the hotel for the long lay over. I didn’t know this and they wouldn’t help me at all when I arrived in Seoul on way home. I had 15 hours and they were happy to see me sleep on the floor in the airport. I did book myself a hotel but it was so stressful. I then complained on my return to UK and got some poor apology. Nearly 6 grand for a flight and treated like I don’t matter. Do not fly with this airline. They are awful!!!!!!