Konfidence Reviews 4

Wow now this has to be the fastest service I have ever recieved when ordering online. I place my order for my sons jacket this morning and by 8pm this evening my order was at my door. I spoke to a lovely gentleman over the phone who advised on choosing the correct size jacket for my son. I am very happy with my purchase. He also liked the colour and style very much. Thank you so much for getting it out so quickly. I will definalty be ordering from you again in the future. To anyone else looking to purchase one I highly recommend them, the quality and fit are amazing.

Really loved the product itself (the float suit) however I was pretty appalled to be given instructions for a float jacket and very rudely responded to when querying this - apparently I should have magical psychic powers to know that the same instructions are for both despite the instructions describing clearly only a float jacket.

This is not the kind of product one wants to make guesswork of - instructions should specify what products they are applicable to, and the customer service shouldn’t be so rude to their customers for not knowing that referring to only one product in fact means all products in the range.

Very disappointing to have seemingly found a brilliant product, then duly been let down by this rudeness which has actually made me doubt the safety of the product and due care in the product design if that’s how lazily and sloppily instructions are given!

How hard would it be to produce instructions for each product? or state on one general set of instructions a list of products these instructions are for, rather than only stating one product and responding so rudely to customers who rightly think they are not the right instructions!

Ordered a little swim suit for my wee boy and the package arrived within 2 days. I received confirmation and postage details so kept up to date at all times which is always reassuring when ordering off a website you haven't used before.

When the package arrived although it the package had the right name & address but they had put in another persons order by mistake.

I phoned them about this straight away and they sincerely apologized about this and informed that they would send out the correct package and asked if they included a return postage paid envelope if I could send back the incorrect item - which I did.

My correct item (which was great) arrived in 2 days so no harm done at all.

Very impressed with the customer service and most places today care very little about their customers.

Well Done Konfidence.

I bought a baby warma from this company as I was taking my 6wk old baby to swim lessons. The suit is a wetsuit material that is very easy to put on.

I needed the order very quickly and they offer next day delivery for orders before 1pm. It was after 1pm when I noticed the website so I gave them a call using the number of the website. I was able to order my order over the phone and it did arrive the next day. The girl who took my order was lovely and was able to explain the different sizes etc to me.

I will use this site again for when I need a larger size and would recommend this to everyone.