Kokoon Reviews 

Retuned the item after a few days as they kept falling out of my ears. I made contact with Kokoon before to request return and followed the return procedure.

After providing the RM tracking number (clearly showing safe return) I contacted them twice and 2 months on still no refund.

If you are looking to take advantage of their 30 days return policy you may want to think again!!!

EDIT
Refund received on 24/6 after writing this review.

The sleep buds have completely changed my sleep pattern. Listening to a rainstorm allows me to turn off anxiety and random thoughts and just sleep

Ordered and paid several weeks ago, expecting a delivery in reasonable time to arrive before holiday season starts. Meanwhile have had promises to ship in the coming week twice, each time AFTER a complaint ticket. Last message was that it will be shipped this week but I am pretty sure that won’t be the case again. Next step is cancelling the order with request to urgently refund. Prove me wrong…

Best sleep headphone by far.

I ordered a pair of kokoon nightbuds. After 9 months of use, one of the volume buttons deteriorated and stopped working. I contacted and asked for a refund as I saw the amount of issues and bad reviews about the quality of the product. They said because im outside the intial 30 days I can't receive a refund but a replacement. I agreed. The replacement arrived and one of the earbuds wires was exposed and was detaching from the wire. I realised on my first use when I had an electric shock in my ear.
I asked again for a refund. Explaining how poor quality the product is and they know that because they have already discontinued the product.
I asked if I could be upgraded to the newer model as they have probably ammended their errors with the newer model.
They said this was not possible. Nor was a refund. They did offer to send another pair as the only solution.
I reluctantly agreed as it was either this or nothing.
I have just given this 3rd pair a try, and discovered that it doesn't connect at all to bluetooth or the app. I am aware how to connect it as its my third pair. But it doesn't connect to any device.

So that's it. Just over a year later. 3 pairs of headphones good for the trash. I am robbed of £140.

I struggle with sleep and I have tried everything you can imagine to help improve my sleep performance. These headphones helped me so much since I have received them - I also love how I can review my sleep data when I wake up. I have experimented with different sleeves - it did take me a little time to get used to and find the best fit for me! I love how I can listen to my own podcasts with this also. The app has lots of soundscapes to choose from and I selected audio fade out into brown noise and it really works for me! I am so happy with my device and I recommend the Philips Sleep Headphones for anyone hoping to improve their sleep pattern!

I had confirmation 6 weeks ago from the mailing service that my return had been delivered and yet still no refund or even refund processed!
Please refund product and already

KKT-ONE44234

So far, so good! The device works as described and the Kokoon app has good content and functionality. I’ve been looking for sleep headphones for a while, tried a few solutions. Philips Kokoon is the best so far!

Order KKT-ONE45704 - Waiting for a refund and I’ve heard nothing for a week. Sent the goods back fast and tracked as requested, also provided proof of return and It’s 2 weeks since then. Worst return turnaround I’ve experienced from an online shop.

EDIT: I have since had a good response to this and also my refund processed, so they aren’t ignoring people, however it’s a shame I need to write a review to get their attention. Hopefully they catch up with the workload.

Ordered the headphones on 30/03/24. They didn’t arrive until 19/04/24. I didn’t like them so requested a return on 20/04/24, they replied two days later with details on how to return.
I sent them back on 30/04/24 and they were received on 01/05/24. After chasing for the refund, I was told they’re busy since their partnership with Philips. That is not a justifiable excuse to keep my money. I messaged them again on 29/05/24 and said they have had product for four weeks and I expect my refund today. They then processed the refund but I am yet to receive the money. Disgraceful service.

They still hurt my ears so I send them back. The headphones were received by Kokoon, but after 6 weeks I still haven't reimbursed my purchase.

I have had my headphones for about 2 weeks, It is comfortable for me as a side sleeper and I love the audios in the library especially the background sound “rain on car roof”. The customer service I received was very good and efficient when I needed some assistance.

Avoid this company at all costs. Firstly my order was delayed for weeks. They ignore all communication. Then, when i filed a chargeback with my credit card company, they magically despatch the item. Product was pretty useless, so returned it (at my cost), using their trial period guarantee. Constantly had to chase for the refund. Again, only received the refund when I mentioned I would file a chargeback with my card company. I am pleased to see from the reviews that I am not the only person who has such a negative experience. Avoid purchasing from them. Not worth the hassle and aggrivation you will suffer!

Buy from Amazon - don't touch this company directly.

This is the worst customer service I have ever received, which is saying something. The product was faulty and didn't connect to any of my 3 bluetooth devices, so not a case of my doing something wrong.

Bit of a wait with customer services to reply. I got a polite apology and returns label. Went to the return the goods a week later after a crazy busy work week, and noticed I'd be charged £17 for the return. This can't be right I thought .... I'm being charged for a faulty return? That's nuts.

Back to CS I go. Again. Asked for the paid return. Waited days for a reply and got a sorry 'that's not our policy"

Rinse and repeat twice more - pointing out I am now going to be over the 30 day return policy - and this time I asked for the CEO to be copied in or consulted as this was beyond belief. Faulty product, bad customer services, and wasting my time no end.

Emma, a supervisor and not the CEO Tim, writes back and says sorry for the frustration but there's nothing to be done.

So out of pocket for 6 weeks to the tune of £150+ plus with goods, I am now writing to the chairman of the board, copying all emails, to see if they would like to cover the costs.

It isn't the money - although that takes the **** when a product is faulty - but the sheer rudeness and lack of respect for my time, an unfit for purpose customer service department, and the time I will now have to spend writing the official complaint out, and sending it to the entire board.

The result? Not only would I never recommend this company, I'd not touch Philips either.

This is why Amazon wins every time, sadly. They actually care about customers.

Waiting now for more than 4 months for my refund, 2 months for their answer! I didn't like the headphones because they were too quite and uncomfortable to wear. I requested a refund after the first week I got them and still nothing. My Kickstarter order is KKT-ONE37213 and I also have a conversation ID #75581. I would like to give more stars, since the build and quality of the product was very good, it just doesn't fit my and 80% of customers taste. Please REFUND already!

I have been using these headphones for about a month. The idea is nice, but I find the unit uncomfortable. Because of the pain in my ear, I have not been able to sleep for more than a few hours before waking. It would be better to use foam ear tips that stay in the ear. The foam would also provide better noise-masking qualities.

Will they stop you from hearing your partner snore? Yes, if you have the volume of whatever you are playing in the earbuds higher than the volume of the snoring. I can hear my partner breathing at a volume level needed for sleep, so they don’t work well on that front.

It may be that the shape of my ear does not fit well with the buds. So, I would suggest trying them. I have found the support very good from the company. I am sticking with them in the hope that my ears eventually give in to the pain.

I bought my Kokoon night buds when they were still in the beta phase through Indiegogo. Once the product was available and had gone through testing and some redesign, I received them. It took awhile from the initial purchase to receiving, but it was worth the wait! I use my nightbuds every night, they are lightweight, small and very comfortable to sleep in (I am a side sleeper). Recently Kokoon stopped shipping to Canada, which I was very disappointed in, because I needed to order new ear tips. I was able to work with Emma in customer service and she went above and beyond to help find a solution with me. If you are on the fence about this item, I highly recommend; it is a bit of an investment, but I have had my nightbuds for over 2 years with no issue, and have been sleeping soundly! My husband snores, so this was a life saver (or wife saver!) The fact that they are Bluetooth allows you to listen to whatever you like as you fall asleep. The Kokoon app has sleep stories and soundscapes with good variety!

Order number KKT-ONE19214
Terrible product and even worse service.

I have had several sets of these headphones and none have lasted beyond a couple of months. I was offered replacements 'as a gesture of good will' but they continued to break under very minimal usage (2x a week). They have all have had multiple issues; sound going completely in one headphone, a faulty volume button, even exposed wiring - all of which I have had the pleasure of paying over €200 for.

At one point it was suggested I keep the headphones and use the volume on my phone as a fix for the faulty buttons. Can you imagine if Bose suggested this?

This has been going on for months and have requested a full refund, which the company has refused. They are now attempting to close my ticket in an effort to sweep this under the rug, when clearly this is the experience of many consumers.

Update in response to their reply: A replacement for a faulty product is not a gesture of good will, is a consumer requirement. I refused a 50% refund because I paid full price for headphones that do not work, despite many tedious emails.

The team certainly did not go 'above and beyond' and were in fact flippant over many months of contact (please see above comment regarding the volume button issue). This issue remains unresolved and I will continue to be in contact.

I bought the Kokoon headphones on 09.12.2023
I returned them less than 4 weeks later as they were unsuitable. Kokoon received them on 19.02.2024.
Despite emailing many times Kokoon are not responding and I have not received a refund. Order KKT-ONE34242. Now I have to open PayPal dispute to get money back.

I purchased 2 kokoons and both have proved to be unreliable. The first set had an electronic failure whilst my daughter's pair stopped working. When I tried to get her pair replaced I was told that we had already had a replacement pair. I tried to tell them that this was another pair we had purchased, but they closed the ticket and they cannot be contacted. These items have serial numbers so it was quite easy to check.
3 recorded delivery letters failed to get to their address. Even tried their directors... No luck.