Koinly Reviews 

2,311
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 215 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the service easy to use and intuitive, simplifying complex crypto tax reporting and portfolio tracking. Many appreciate how the platform automatically handles transactions and offers features for staking and DeFi, making tax time smooth and stress-free. People frequently highlight the exceptional and professional customer support, noting their helpfulness and quick responses in resolving issues. However, some customers also noted difficulties reaching support or receiving effective help, with experiences of unresolved issues and slow responses. A few other people also felt that while the service is great for simple transactions, it can struggle with complex crypto histories, leading to syncing errors, misread files, and requiring manual adjustments.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, with many finding the platform easy, intuitive, and... See more

Product

Reviewers mention positive feedback about the product, with many finding it to be a game-changer for crypto... See more

Customer service

Customers consistently note positive experiences with customer service, with many praising the support team... See more

Service

Users describe positive interactions with service, highlighting it as smooth, stress-free, and professional... See more

Application

People report positive experiences with the app, finding it a lifesaver for crypto tax documents due to its... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely worth it ! I've been using Koinly for multiple years and finally upgraded to a paid plan this year. After importing data from multiple accounts, I managed to clean years of crypto hi... See more

Company replied

Rated 5 out of 5 stars

I have been using Koinly since 2017 to keep track of my cryptocurrency portfolio and to produce my tax reports. I have found Koinly to be easy to use flexible and feature rich. Once you set up the API... See more

Company replied

Rated 5 out of 5 stars

I couldnt do my taxes without them. Took some work to get the hang of and clean up at first - I had many years over several exchanges to upload and I learned the hard way that some exchanges upload fa... See more

Company replied

Rated 5 out of 5 stars

I've been using Koinly for 5 years now. The price is fair and I've found no reason to look elsewhere for my crypto tracking needs. For a very complex Crypto ecosystem, Koinly strikes the right balan... See more

Company replied


Company details

  1. Tax Preparation Software
  2. Accounting Software Company
  3. Bookkeeping Service
  4. Cryptocurrency Service
  5. Tax Preparation
  6. Tax Preparation Service

Written by the company

Koinly is the easiest way to track your crypto activity and generate accurate tax reports! Staying true to our goal, we're continually evolving the service to save you time and energy. With our Help Center resources, stacked YouTube channel, active socials, and phenomenal support team, Koinly wants to see you fly through tax season! By providing every advantage to succeed with available information and customer support, we are keen to help at every step. We're grateful for the Koinly users that share their experiences with the Trustpilot and crypto communities.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(2,311)

196 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The team at Koinly are always going…

The team at Koinly are always going above and beyond to simplify crypto accounting!

28 July 2025
Unprompted review
Koinly logo

Reply from Koinly

Hey AJ

Love to hear it! 🙌 Making crypto accounting simpler is exactly what we aim for, thanks for the awesome feedback!

Rated 5 out of 5 stars

Dealing with crypto is not always easy…

Dealing with crypto is not always easy especially when it comes to tax time. Koinly makes the process easier that’s for sure. I had issues because we changed from one account to another but with exactly the same crypto’s so I was unable to upload with the API and then had help from Koinly support which was great. They replied within 24 hours each time. And we’re very helpful. The only criticism I would have is that if you don’t get back to them when time doesn’t permit, to try what they have suggested they close the session after 24 hours And then you get put onto somebody else but the process is pretty good even though that does happen. They have a record of the conversation previously. Overall an excellent experience and customer service.

15 July 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Julie,

Thanks so much for the detailed review! You’re absolutely right, crypto taxes can be a headache, and we’re glad Koinly made things smoother for you. Appreciate the shoutout to the support team too! We hear you on the session timeouts, your feedback helps us improve 😊

Rated 5 out of 5 stars

I found using Koinly very easy ...

I found using Koinly very easy - I watched a video or two to familiarise myself, and it was very easy.
the ATO reports were exactly as required.

No Issues Koinly - well done.

21 July 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Joe,

Thanks for the kind words! 🎉 We’re so glad Koinly made things easy and ATO-ready. Appreciate you taking the time to leave a review!

Rated 5 out of 5 stars

I've been using Koinly for a few years…

I've been using Koinly for a few years for US taxes. It's been no-nonsense, straightforward. I haven't had any issues with my tax filings.

10 April 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Gladys.

Thanks for sticking with us over the years! 🙌 We’re glad Koinly’s been a smooth and stress-free part of your tax routine.

Rated 5 out of 5 stars

Koinly makes crypto taxes a breeze

Koinly makes crypto taxes a breeze — absolute game changer! ⭐⭐⭐⭐⭐

Every year, when tax season rolls around, I’m genuinely impressed by how much Koinly keeps improving. The updates might seem small at first glance, but they add up to a big difference. One of the best features for me has been the ability to archive old wallets and exchanges. Such a simple idea, but incredibly useful for keeping everything tidy. I’ve got 16 archived now and counting, lol.

When I first got into crypto, tax reporting was an absolute nightmare, especially with the volume of futures trading I do. It used to feel overwhelming. But once I got the hang of Koinly, the whole process became smooth and stress-free. The interface is clean, the features are powerful, and the automation saves me hours.

If you're serious about crypto and want to stay on top of your taxes without losing your mind, Koinly is a no-brainer. Highly recommended!

24 July 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Joe,

Wow, thank you so much for the thoughtful review! We’re really glad to hear Koinly has made such a difference, especially when it comes to managing futures and keeping things organised with features like wallet archiving. We truly appreciate your continued support and feedback as we keep improving! 🙌

Rated 5 out of 5 stars

Exceed all Expectations …

Professional and easy access all the steps was really easy to follow and before I know it everything ,all my data was analysed and my tax was done in moment and for a first time user ,I was really really happy.
Thank you very much Koinly for making crypto taxes easy and efficiently.
Exceeded all expectations.

20 July 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Fepieni,

We’re so glad we could exceed your expectations! 🎯 Making crypto taxes easy, especially for first-time users, is exactly what we aim for. Thanks a ton for the lovely review! 🙏

Rated 5 out of 5 stars

I have been almost 4 years with koinly…

I have been almost 4 years with koinly and they have been amazing... despite, me, not doing things properly, and sometimes needing a week or so to sort the problem out... the team has always been there for me, not losing their temper (I would have) and they had always sort the issues for me.. or help me do it myseld. Can only say great things of their support team

18 July 2025
Unprompted review
Koinly logo

Reply from Koinly

Hey Danny,

Thanks for sticking with us all these years! 🙌 We know crypto taxes can be a headache sometimes, but we’re always happy to help! Appreciate the kind words! 💙

Rated 5 out of 5 stars

have done my crypto tax calculation…

have done my crypto tax calculation using koinly ever since i have traded, and my tax returns using etax and where approved

11 July 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Peter,

Awesome to hear you’ve stuck with us from the start! 🙌 Glad everything’s gone smoothly with your returns too. 😊

Rated 5 out of 5 stars

Very good

Very good, thank you .

22 July 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi George,

Thanks so much! 😊 Glad we could help, shout if you ever need anything! 🙌

Rated 5 out of 5 stars

Great product!

Great product, used for my tax return. All data supplied and easy to read.
A1 product will use again next year.

2 July 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Matthew,

Thanks for the great feedback! 🙌 Glad everything was smooth for your return. We’ll be here next year when you need us again! 😊

Rated 5 out of 5 stars

Working with crypto can be confusing, but Koinly comes to your rescue.

Working with crypto can be confusing and overwhelming when trying to keep track of all the transactions, commissions and fees, etc. you make.
Koinly streamlines all my crypto activity and produces a great summary to give to my accountant at tax time. I have successfully used Koinly for at least 3 tax returns now without any problems and can claim Koinly's fee as a tax deduction.
The team responds to queries quickly and provides great customer service!
I highly recommend Koinly.,

30 June 2025
Unprompted review
Koinly logo

Reply from Koinly

Hey HD,

Thanks so much! 🙏 We’re thrilled to hear Koinly’s helped make your tax seasons smoother, and that you’ve been with us for multiple years! Great to know the support team’s been helpful too. Appreciate the recommendation! 💼✨

Rated 5 out of 5 stars

Great platform!

Great platform! Easy to use and no issues.

14 July 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi James,

Thanks a lot! 🙌 Glad everything’s been smooth sailing, that’s exactly what we aim for.

Rated 5 out of 5 stars

Quick and easy

Quick and accurate report, easy to access too.

21 July 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Hao,

Thanks for the great feedback! ⚡️ We’re all about speed and simplicity, so it’s awesome to hear the report hit the mark for you.

Rated 5 out of 5 stars

This is the first time buying crypto so…

This is the first time buying crypto so I didn't know what to expect but when I tried Koinly I found it very easy to get around the site understand everything - It keeps the records of all my transactions also showing my total profits and info for tax - Its not expensive and I don't see why I wont keep using them - it just makes keeping track of everything easy - especially for my taxes

16 June 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Peter,

Thanks for sharing your experience! 😊 We know crypto can feel overwhelming at first, so we’re really glad Koinly made things easier for you, especially when it comes to tax time. 🚀

Rated 5 out of 5 stars

Easy to use

Easy to use. Short YouTube vids walk you step by step to setting it all up.
To the minute balances for all exchanges & statements available when needed.
Makes the whole process much easier than trying to track every transaction from the past month/year manually.

18 July 2025
Unprompted review
Koinly logo

Reply from Koinly

Hey Steven,

Appreciate the kind words! 🚀 Glad the step-by-step videos are hitting the mark. Tracking everything manually is a pain, happy we could take that hassle off your plate!

Rated 5 out of 5 stars

Very easy to follow

Very easy to follow. The instructions were easy to follow or you can watch the YouTube video if you need

18 July 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Louie,

Thanks for the lovely feedback! 😊 Glad the instructions (and video!) made things easy, that’s exactly what we aim for. Let us know if you ever need a hand! 🙌

Rated 5 out of 5 stars

I love how simple and straight forward…

I love how simple and straight forward it is to complete the tax calculations. I love the new additions like the asset maturity page helps me understand how to make the most of my assets.

16 July 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi George,

Thanks so much! 😊 We’re glad the simplicity and new Dashboard features are hitting the mark. Here’s to making the most of your assets and your time! 🚀

Rated 5 out of 5 stars

Crypto tax reporting made easy

Crypto tax reporting made easy. It’s my go to and highly recommend it.

16 July 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Ian,

Love hearing that! Thanks for making us your go-to for crypto tax reporting 🙌💻

Rated 4 out of 5 stars

I have been using Koinly for 3 years…

I have been using Koinly for 3 years and I will continue to do so. Why 4 stars? I must admit that I have had some trouble getting my Krakens Ethereum correct because of staking, but at the end of the day, I've managed to fix some of missing the entries and finished my accounting. I am not accountant myself so it's not an impossible job for an average Joe :) I hope they'll make this better in future and reporting taxes will really be just click of a button for me too.

15 July 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Hannes,

Thanks for being with us for 3 years! 🙌 Really appreciate the honest feedback. Staking can be a bit messy due to how it’s recorded on-chain, but we’re glad you managed to get it sorted in the end. We’re always working to make things easier!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look