Kofax Reviews 13

Bought a scansnap scanner richo, came with Kofax. Only you can’t download a functional copy, downloads an unusable file with a .dmg ending. Now can’t use it before my holidays are up as you can’t contact anyone. Says they are closed even though the date is not one of the closed dates. Pretty unprofessional company

KOFAX trial installation remove entirely my NUANCE which I paid for ($99.00)
This is CRIMINAL.
For this they should be sued.
Best in a class action suit.
Suitors please contact trustpilot for further information.

I've used Kofax for years, since it was Power PDF. It recently quit working - I bought an upgrade, assuming the problem was a Windows update that had recently been added to my work PC. It's been nothing but buggy and dysfunctional ever since. Today, when the handwritten signature feature quit working, I threw in the towel and switched to Acrobat. It's not a good value if it doesn't work.

When using CTRL + C, CTRL + V to copy paste text into another box using this software, will usually copy and paste the entire field, the box and all. I had their customer service remote viewing 2 times, and remote controlling my computer once to try and fix this error, they REFUSE to escalate this issue, without me letting them on my computer again and me taking a video of the encounter. Last I let them control my PC, they messed with something in my registry I assume that completely bricked my microsoft products. Everytime I opened something microsoft, it would freeze and crash the application, I had to reformat to fix the error. Since they continually want me to waste company hours in fixing their problems, and be their test dummy for prototype applications, I am unable to get this resolved satisfactory.

I bought PDF converter from Nuance which stopped working recently. Nuance technical support told me that part of the business had been transferred to KOFAX. KOFAX do not answer emails with generic titles such as gmail and don't have a telephone support in the UK. Clearly they do not support people with ex Nuance licences. DISGUSTED. I will happily correct and update this review if KOFAX respond to an email I sent to their info email.

After purchasing Nuance PDF a number of years ago the software suddenly stopped working and plastering a Trial Version note on all my PDF's. Apparently Nuance was purchased by Kofax which caused teh problem in the software update. After months of messing about and me stupidly trusting their Tech support to take control of my PC the problem still wasn't solved. Kofax supply the exact same software branded Kofax instead of Nuance but they would not give me a licence key even though I had already purchased the Nuance one several years previously. A set of crooks. Do not trust this company. Neither logic or honesty figures in the way their company operates. They had me messing about for a long time without the PDF conversion facility for my small business.

On 26 December 2022, I submitted a support ticket because of a problem in Kofax Power PDF Standard. Over the course of the next almost 60 days I responded to multiple requests for supporting files and screen shots. In the course of doing so, I was able to pinpoint for them that the problem lay in some difference between the way Power PDF Standard and Power PDF Advanced display documents. Ultimately, they told me they had fixed the problem for volume corporate licensees, but they refused to provide me (an individual retail licensee) with any fix, upgrade, refund, or any solution at all. They were rude about it, too. This was an experience worse than no customer service at all--essentially, I worked for them for free. I will never buy or license another Kofax product again.

KOFAX PDF is not user-friendly AND I am unable to do the following:
-unable to edit all objects within the PDF
-unable convert the PDFs to be completely editable
-unable to edit text that is unsuccessfully converted to editable
-unable to place an image with zero transparency
-unable to place an image on top of a KOFAX shape (e.g. rectangle) with zero transparency
-unable to delete specific lead lines on the image
-unable to match the text format already in the PDF
-unable to paste in an image from another source (e.g. snipping tool)
-unable to have multiple PDFs open for editing without the software crashing
-unable to recover edited PDFs after the software has crashed

The PDFs I need to edit are years old and were scanned from paper copies. The PDFs are highly classified in nature and cannot be recreated in AutoCAD or SolidWorks without multiple levels of approval from government agencies. I have spent literally hours trying to edit PDFs that would have taken minutes with Adobe Acrobat. Spend your money on software that works!

Tried to contact Kofax, there is no way to send anyone an email, all they want to do is sell sell sell.
Paperport is a fairly good programme but seems to attract the bottom feeders.....Nuance and now Kofax. I ditched Paperport once and it looks as though it is a dead duck forever.

I messaged their sales department to ask if their pdf software (formerly Nuance) converts to MS Publisher. They wrote back, "Yes, Publisher too. " I asked why I couldn't make the trial version do that and they were just evasive. Well a lie is a lie - but a sale is a sale, so why should they worry?