KNOMO Reviews 116

I have been waiting ages for a preordered bag where the estimated shipping date keeps moving, emailed them to cancel order but no response, can't find any contact number so now I'm just out the money. Terrible website DO NOT USE!

Happy with the service!!
Professional, in 4 weeks I get back my backpack with the zip fixed. It is a little bit expensive but I am happy with the result.

Great service. My bag is as good as new.

What a great company. I've always been a big fan of Knomo lap-top bags but today even more so. Jo in customer services went above and beyond to get a new bag to me asap when I really needed it in time for a flight. Excellent service.

I have a knomo rucksack and love it. It is a really snazzy design and super soft material. Good size pockets and very comfy to wear. Great buy.

I had an issue with my Cromwell Rucksack and contacted Knomo to get it repaired. I was helped by Jo, who gave me a couple of options. The repair only took a couple of weeks and I received my bag back today.
Brilliant service and Jo was fantastic. As someone who works in specialist retail, I was bowled over by Jo's friendly and comprehensive service. Top Marks!

Really helpful reply to my email & great service. Love the quality bags.

I love my KNOMO bag. I have the black rucksack with red lining. It’s great quality and the pockets are fab. My husband bought it for me for Christmas and he hit it just right. He didn’t have a problem with delivery and the ordering process was simple. Thanks KNOMO.

Jo from the Knomo team has been fantastic in helping me secure my favourite bags which went out of stock online.

She very paitently put up with almost 9 months of back anf fourth trying to find the bags and to my complete surprise managed to track down the bags i was after. Jo went above and beyond and i can't thank her enough. My wife and I love our bags and will continue to be Knomo customers for a long time.
Thank you again Jo for being so generous with your time and effort.
Thanks
Piers

Excellent service in the repair of a backpack.

Apparently, my country isn’t included in the shipping destination options, and so I sent an email to raise my concern. Got a postivie feedback after 2 days. Yay for me! Thank you Eliana @Knomo for accommodating my request.

I want to express my utmost support and appreciation for Eliana (and Jo) in the Customer Service team. They were put in a genuinely difficult position through no fault of their own, and they handled it with professionalism, patience, and real care.
A bag I had ordered didn’t arrive after being misdirected by FedEx (surprise, surprise…). Unfortunately, it was supposed to be a Christmas present. From the moment the issue was identified, Eliana worked tirelessly to track down what had happened and to make sure everything was put right. Communication was clear, timely, and reassuring throughout—which makes a huge difference when something goes wrong.
Eliana acted quickly, efficiently, and with a calm confidence that made it clear they genuinely wanted to help, not just close a ticket. They followed up, stayed on top of the issue, and made sure I felt supported the whole way through.
Customer service like this isn’t easy — especially when dealing with courier problems outside their control — but they handled it brilliantly. They are a real credit to Knomo Bag, and I couldn’t ask for better support. Thank you both for turning a frustrating situation into a positive experience.

What started as a conversation with a lady on a train (admiring her bag)... I've had the bag over 18 months and there has been wear and tear on my part.. used daily to chuck laptop and other stuff (likely over filled).
Saw they did a repair service so asked if they could repair my zip and handle...
Not only have they repaired they have a 2 year warranty so other then postage it's been a free of charge service which has been super speedy and should receive back soon..
This is an excellent service and a fantastic product.

Do not buy from Knomo UK. I bought a bag on 31 August from the UK to be shipped to the UK. I’ve since been getting emails and letters from FEDEX saying I owe customs charge. Having emailed Knomo on multiple occasions, they tell me this is an error on FEDEX’s side and to ignore. I’ve now been issued with debt collectors letter threats! And customer service response has been absolutely useless. Appalling service and nothing is being done about it. This is ongoing to this date!

I had purchased my Knomo bag years ago and recently the zips had stopped working properly. Although the bag was no longer under warranty, I reached out to see if it could be fixed. Jo from the Knomo team immediately responded and was incredibly helpful. After sending the bag in, she told me that the parts that were needed to fix the zips would be a few weeks to arrive, so offered me an entirely new bag for the price of the repairs. It was so refreshing to have quick, helpful responses from an actual person! Really impressed with the customer service and delighted to have received my brand new bag, only a day after making the payment.

I have used by KNOMO backpack daily for several years and the zips stopped working. Sent it off, fearing two new zips but confident it would be worth the investment. Got it back - problem identified as something simpler (zip fixings) and now good as NEW. THANK YOU. Super communications

Lovely rucksack - compact but surprisingly capacious, stylish, functional and sturdy. Perfect for travelling and for work.

1. only half my order arrived
2. all emails to knomo which is on their website keep bouncing back so unable to inform the company of problem
3.No after sales contact telephone so unable to advance the problem
4. Shopify will only intervene after 30 days--so stuck again
HOWEVER--I spoke to someone from KNOMO today and they explained good reasons for email problems and have rectified the lack of telephone number on the site. ADDITIONALLY they are reimbursing me for the bag and offering a gift of one!!
Thank you KNOMO--this is beyond what any other company has done thus far. A
Ill NEVER buy another item from this company

UPDATED:
I'm happy to share that since posting this review, Knomo did get in touch with me and send out a new order of the correct bag, which I have since been using and loving. They also dealt with the Fedex customs charge.
Once the customer service team got in touch with me they were generally quick to respond and keen to resolve the issue.

PREVIOUS REVIEW:
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Had a Knomo laptop backpack for many years that I loved. It finally went out of action so I ordered a new one off the website. The delivery time was as expected, but when the package arrived I had been sent someone else's order, with their name and address on the package, and completely the wrong bag.

Not only this but I have been asked by Fedex to pay a £55 customs charge, I think for my actual order which I assume has been sent to France (where the order I received was supposed to go). I've emailed the help address multiple times with no reply, over several weeks now, and messaged on social media with no reply. I'm left with no choice but to leave this review.

It's a bit shocking that now a total stranger has my full name and address, and that if I want to return the bag it seems I'll not only have to pay for shipping to return it, pay for customs for a delivery that isn't mine, all because Knomo won't reply to any customer messages...

I’ve used my Knomo Beauchamp Backpack every day for work for 6 years and it still looks perfect! Fabulous for work and travel – carries my laptop, paperwork, phone and has loads of really useful pockets. Such great quality, I’m now excited to start using a new Knomo tote too!