McIntosh Reviews 551

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, high-quality products, and efficient order processing. Many highlight the inspiring website with its wide variety of yarns and patterns, and appreciate the prompt delivery service, often noting the careful, eco-friendly packaging and personalized touches like handwritten thank you notes. Consumers frequently mention the exceptional quality of the wool and knitting needles, finding them beautiful and well-made. However, some customers also noted occasional issues with delivery services, such as delays from third-party couriers. A few people experienced minor order errors, like being charged twice for delivery or an inability to cancel an order quickly, though these were generally resolved efficiently by the company.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the quality of yarn, needles, and... See more

Service

People report positive experiences with service. Customers consistently praise the quick, efficient, and... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the quick and... See more

Quality

Reviewers consistently express high satisfaction with the quality of products. Customers frequently praise... See more

Order

Customers had positive experiences with order. Many reviewers praised the quick delivery, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tempting goodies to quicken the heart. With new products listed regularly website is a go to. Latest acquisition Lang Yarns a dream, the Knitpro Oasis Interchangeable Crochet set a game changer, hoo... See more

Company replied

Rated 5 out of 5 stars

Excellent service from McIntosh. James couldn’t fulfill my full order but he put my knit pro interchangeable needles on back order and when they came in he sent them out and didn’t charge me for deliv... See more

Company replied

Rated 5 out of 5 stars

The company's website is inspiring and I'm really impressed with the variety of yarns and patterns available. Delivery of my 'Sunshine' cotton from Wool Addicts was an problem as Parcel Force delayed... See more

Company replied

Rated 5 out of 5 stars

I found James (very luckily) when I was hunting for 2mm bamboo circular needles to do an ultra fine cashmere/silk knitted lace project - he is the only stockist I could find in the UK. He provides qu... See more

Company replied


Company details

  1. Wool Store
  2. Haberdashery
  3. Knitting Instructor
  4. Notions Store
  5. Yarn Store

Written by the company

Natural Fibres. Pure Wools. Well-being. McIntosh wools are hand-dyed to order in a range of vibrant and pastel colours. We also sell a range of high quality knitting needles, crochet hooks and accessories. Brands include KnitPro, Lantern Moon, Clover, Addi, Schoppel, Symfonei yarns Seeknit, and Euculan. Free UK postage from £100 and £30 for international shipping. Our wool ranges come in different weights from lace to 4-ply to Double Knitting. All are ideal for hand knitting and crochet. Every skein or cake of McIntosh is hand-dyed using a semi-solid dye technique to give visual texture to the finished project. Our BFL is accredited as 100% British wool by British Wool and our FABULOUS range is accredited as a British wool blend by British Wool. Our CALM range, which stands for Cashmere and Luscious extra fine Merino in DK. FABULOUS is a mixture of 55% British Bluefaced Leicester wool and 45% grade A Mulberry Silk in either DK or 4-Ply. BFL is 100% British Bluefaced Leicester - the 'king' of fibres' in DK and 4-Ply. ffluff is a lace weight fibre blend of 75% baby suri alpaca and 25% grade A mulberry silk. it's as light as air and warm to wear. Donegal Rich Tweed is 87% wool and 13% Donegal Nep. Available in DK and 4-Ply. All wool products come in a McIntosh cotton project bag. All yarn bands are made from recycled card with a biodegradable laminate.


Contact info

4.9

Excellent

TrustScore 5 out of 5

551 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Fast and efficient

Fast and efficient, Lovely to get a personal email and note from the owner with the order.

29 November 2024
McIntosh logo

Reply from McIntosh

Thank you so much for your order.

Rated 5 out of 5 stars

Faster than Santa, express delivery

Purchased a Xmas cushion kit as a gift for my wife from the website on Sunday evening 24/11/24 the parcel arrived this morning, Tuesday 26/11/24 to Northern Ireland. Amazing service as always from James @knitmcintosh. Giving Santa Claus a run for his money since 2019

26 November 2024
Unprompted review
McIntosh logo

Reply from McIntosh

Thank you for your custom and very kind words.

Rated 5 out of 5 stars

Crafty tools.

Very prompt and efficient. Lovely packaging and great quality needles. Good luck in your new venture and thankyou.

11 November 2024
McIntosh logo

Reply from McIntosh

Thank you so much for your custom and kind words.

Rated 5 out of 5 stars

Had some problems but they resolved…

Had some problems but they resolved them same day very kind and very helpful would tell anyone to shop there and good prices

11 November 2024
McIntosh logo

Reply from McIntosh

Thank you so much for your custom. Happy knitting.

Rated 5 out of 5 stars

Good website with quality products

Good website with quality products, easy to navigate and order. Items delivered boxed and well protected as promised with subsequent follow up. Well done!

1 November 2024
McIntosh logo

Reply from McIntosh

Thank you so much for supporting my small work from home company. Happy knitting.

Rated 5 out of 5 stars

Fabulous company

Fabulous company. Quick delivery. Very pleased with my purchase and will definitely purchase again.

4 November 2024
Unprompted review
McIntosh logo

Reply from McIntosh

Thank you so much for your kind words and custom.

Rated 5 out of 5 stars

Excellent communication

Excellent communication, great service and very reliable friendly company. Highly recommend buying from Mcintosh, and I will definitely be purchasing from them again.

30 October 2024
McIntosh logo

Reply from McIntosh

Thank you for your custom. James

Rated 5 out of 5 stars

Amazing service!

Amazing service!
I ordered on a Friday from McIntosh, and they had my item dispatched within the hour! Monday morning, my package arrived. It was well packaged, and was also protected by recycled cardboard, so only minimal plastic was used. Clearly an eco friendly company. They also left me a wonderful personal email thanking me for using them. Highly recommend McIntosh!

25 October 2024
Unprompted review
McIntosh logo

Reply from McIntosh

Thank you so much for your kind words and custom.

Rated 5 out of 5 stars

Knit pro Dreamz circular needles

Very pleased with my knit pro Dreamz circular needles which I received a few days ago and a big Thankyou to James for despatching them so quickly. It’s so nice to get the personal touch with James

19 October 2024
Unprompted review
McIntosh logo

Reply from McIntosh

Thank you so much for your custom and kind review

Rated 5 out of 5 stars

Your Knit Pro Cubits are the best I…

Your Knit Pro Cubits are the best I have ever bought.
Would never buy needles anywhere else
Fantastic service. And highly recommended

8 October 2024
McIntosh logo

Reply from McIntosh

Thank you so much for your custom and kind words. Happy knitting. James

Rated 5 out of 5 stars

Excellent customer service!

This was my second order from him. I ordered this time for delivery while I was in London. I had constant communication after I placed the order to guarantee my order would arrive while I was in London. The order arrived about an hour before I did. I can’t say enough about his excellent customer service. I highly recommend this company and will definitely be ordering again

2 October 2024
McIntosh logo

Reply from McIntosh

Thank you so much for your order and kind words - enjoy London.

Rated 5 out of 5 stars

Promptpleasant too

Good updates about delivery were reassuring, personal message and lovely yarn.

2 October 2024
McIntosh logo

Reply from McIntosh

Thank you so much for your custom and kind review.

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