This company and this location is Complete joke. 40 employees standing around talking with 2 customers in the store buying nothings I went in for 3 times and found none of them. Went to Greggs Dist... See more
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See what reviewers are saying
I ordered 2 products from KMS Calgary. 1 was available immediately, while the second would be transferred from another store in a week or so. KMS had no problem holding the first until the second a... See more
Company replied
Wendy at cash is awesome friendly and quick like lightning. Also Wilburn is a living legend, always eager to help me find whatever I need and often has great suggestions for my next tool or acce... See more
Company replied
Always great experience when I go to KMS in Calgary. On my latest visit the staff was very helpful in finding a particular saw rather than just telling me the aisle, which is what I had asked. The c... See more
Company replied
Company details
- Tool Store
- also in
- Pneumatic Tools Supplier
- Safety Equipment Supplier
- Welding Supply Store
- Woodworking Supply Store
Written by the company
KMS Tools & Equipment is an industrial distributor of tools and equipment with 16 locations, an outside sales team covering many major parts of BC and Alberta, plus an active e-commerce website. We sell everything from power tools to compressors, welders, hand tools, woodworking machinery, shop equipment & much more! We are proudly Canadian owned and operated! Our Mission: To provide the Best Value in Tools. We will match or beat any Canadian competitor’s price, right down to cost. We will add our Free industry leading 5-Star Advantage Plan to every Power Tool, Air Tool, Welder or Compressor sold. Best Value Guaranteed!
Contact info
6311 Centre Street SW, T2H 0C7, Calgary, Alberta, Canada
- 403-457-3537
4.1
Great
186 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 53% of negative reviews
Typically replies within 1 week
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Poor customer service and rude
They sell a lot of tools that are hard to find elsewhere but the people who work at this store are absolutely useless. They have no clue about the products they sell or where they would even be in their store. It may as well just have a self checkout and some pylons dressed as employees. I had my wife go in to grab some chain grips for me the day before and they put them aside for me saying to call in the morning to make sure they kept them for her/me, which she did. She went to pick them up and they sold two of the extentions she told them to hold, and then one of the employee's accused her for trying to steal things because she was there two days in a row. I will be extremely reluctant to ever shop there again and I will also be shutting down my account. Avoid this store if you can.
31 July 2021
Unprompted review
I have shopped at the Calgary store a…
I have shopped at the Calgary store a couple times. Had to ask where some things were due to the size of the store and not having Ben there before. Staff were knowledgeable and were able to direct me easily. Great selection and prices
7 January 2021
Reply from KMS Tools & Equipment - Calgary South
Thanks for the business, and the great review, we appreciate it!
Regards,
The KMS Tools Team
Reply from KMS Tools & Equipment - Calgary South
Hi CUSTOM CANADIAN CABINETS,
Thank you for letting us know the team out in Calgary is providing you with the help you need. Good to know and glad you like our great selection! We appreciate you shopping at our local business. :)
Regards,
The KMS Tools Team
Reply from KMS Tools & Equipment - Calgary South
Thank you for the feedback and supporting our local business. We are sorry you found the in store inventory selection a problem and we appreciate the online sales orders. We have been working with our suppliers for KMS Tools order fill rates and have recently opened a new online sales warehouse to assist with available inventory. Customer service is important to KMS Tools, please feel free to contact myself anytime you are shopping in the store should you need additional assistance or give me a call.
Regards,
Vince Young - Manager KMS Tools Calgary
403-457-3537
Excellent team in the Calgary location.
Excellent team in the Calgary location.
The Calgary team is always available and ready to answer any questions I have, and they try their best to keep the shelves stocked and organized. If an item isn't available, they will bring it in, or ship to my office without hesitation. Thank you!
21 December 2020
Reply from KMS Tools & Equipment - Calgary South
Thank you too for supporting our local business! The Calgary team (along with all of our teams) works hard! This year has been challenging and the staff have adapted plus worked even harder through it all keeping in mind you the customer! Nice of you to let us know!
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