KLS Appliance Repairs Reviews 30

Professional and explained exactly what would happen moving forward

Appalling service regarding an ongoing issue with a faulty microwave combi oven that we contacted them about in September originally. My mother in law has been charged over £200 for repairs that have not resolved the issue and has been waiting to hear back about further replacement parts or a new model since November. We have heard nothing further since then, despite chasing but they have had the audacity to bill her again for the original work, despite her having paid this! Avoid this company at all costs.

Update: I have edited this in response to KLS’s replies below to reiterate that no quote was received, despite my husband phoning and leaving messages chasing this on a number of occasions between November and January using both telephone numbers the company provide. I also called the company on both numbers today regarding my mother in law being billed again for a bill she had already paid and again received no response until I posted this review. This prompted Wayne to finally message my husband tonight and claim he had sent a quote and that our review wasn’t accurate. The email “screenshot” sent to my husband after posting this review shows an incomplete and unsigned email supposedly sent in November that we never received. It was also screenshot rather than re-sent. It’s a shame that this review was the primary reason for contacting us, not sorting out the issues I had requested a call back for. It’s also a shame that the company have been very prompt to follow up a poor review but have not actually shown this speed of response when following up customer messages and queries. Despite this, we have at least finally received a partial refund to cover the cost of the part that was not required.

Paid £170 for a repair, it failed in one month, won’t reply to texts or wattsapp messages. Don’t believe the rubbish about guarantee

Clean and tidy. Well spoken and mannered. Honest and sorted the problem quickly.

A pleasure to have him visit.

KLS made an appointment to come out on Friday afternoon. They did not pitch up. They called to say they could not make it, so 1 star for that. Since then they have just become unresponsive and so I have had a fridge sitting and waiting for a week while they practice low levels of customer service. I have given up on getting service from KLS and put my enquiry out to service oriented organisations

Astoundingly good service from KLS. Our dependable AEG washer/drier suddenly went on strike after 10 admittedly hard years. AEG sent us KLS. I was cynically resigned to being told (by agents of AEG) that the machine was beyond economic repair. How wrong I was. The communication was superb throughout. The engineer arrived on time with a smile. He identified the problem (a loose connection, surely to be forgiven after all this time!), fixed it quickly and stayed to ensure - to both his and our satisfaction - that all programmes were working properly.
I won't pretend that I look forward to the next breakdown but, if it should ever happen, I feel greatly reassured to have the contact co-ordinates for KLS. Thank you Anil, Wayne and Katy. I am hyoooogely impressed.

We called KLS out to look at a fridge. They observed the intermittent fault but were unable to determine the cause. We paid the callout fee - so far ok. He made the point that it is still covered by their repair warranty, and they would do more research. After several attempts to contact them they called back and said they still wanted to do some research. It is now 3 weeks later, no comunication and they don't return my calls/messages. My complaint isn't that they couldn't fix it or that there was a callout fee - it is that they led us on for weeks thinking that they were trying some more but didn't, and won't communicate. We're just giving up and buying a new fridge.

Good communications and a competent, professional repair. The problem with my fridge/freezer was quickly diagnosed and fixed.

This company is outstanding. We had a problem with our Washing Machine and they reacted quickly and were very attentive. The problem was solved within a couple of days after sourcing the appropriate parts. Really outstanding company.

KLS Engineer a credit to his firm
I had never come across KLS before I found them on a search. I asked for a quote and the response was immediate. I accepted the quote, £70 plus VAT call out including necessary subsequent visits plus cost of parts. All very reasonable so booked a call out which was available in 24 hours. The engineer came as promised did the job requested in about an hour. He was very helpful, tidy, clean and personable.

A hard to locate gas leak on my cooker hob challenged the engineer but he and the team really worked hard to sort it out and it now works again avoiding the need for buying a new cooker. I will happily use them for any future appliance repairs. Thank you all for your help and for your lovely attitude through out.

Had problems with my dishwasher and contacted KLS and Anil was able to attend a few days later. He quickly resolved the issue and had parts on hand to save time. Value for money, polite and clean. Would highly recommend.

Excellent engineer who was knowledgeable and ordered new parts required. He was back to fit them the following week. I would always turn to KLS in the future

Excellent service, engineer on-time, knowledgeable, and helpful. Can't fault the service or the cost. 5 Star!

Would highly recommend this company! Responded and fixed our dishwasher very quickly!

Always great service from Wayne and the team. Oven needed a new part, came back with price and after confirmation, booked in for part to be replaced. Excellent communication and friendly, knowledgeable staff. Thanks

Excellent service today my cooker had been fixed before by a trader from nn4 traders and it broke again message kingsthorpe appliance repair and he gave me a day to come out and fixed there and then as the other part that had been fitted previously was the wrong part for my cooker .will 100% recommend this company very honest and reliable

I found them in response to a job I put out on checkatrade website. My middle aged Hoover washing machine was displaying an error message that I could not DIY away.

It took a couple of days for the initial visit to materialise (6th Nov). And a few more visits (10th Nov, 13th Nov and 18th Nov) before the problem was finally fixed.

But all throughout Wayne remained professional, keeping me informed of costs, delays and reschedule requests - all over text messages.

Happy to recommend him to others in a similar situation.

Thought I’d try KLS to repair a Smeg range cooker that another repair company and Smeg customer services said couldn’t be fixed. Well it took a couple of visits but Wayne only went and fixed it. Absolutely over-the-moon as the cost of a new oven just before Christmas was not ideal. Very Professional, Polite, Punctual and even turned up on a Sunday morning to help. Can’t thank or rate highly enough - A++++

£90 for 10 minutes to be told 4 year old fridge/freezer is not repairable is not good business.