I really like Klarna, but I wish I loved it. For some reason, they do not deserve a five-star review, perhaps because they make things a little harder for their customers when it comes to getting cred... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great to be able to pay in 4 easy payments that come right out of my account! My only issue has been receiving assistance with what turned out to be a scam retailer
Company replied
The fact that you all give me enough time to make my payment and also offer payment extension. I appreciate you not lessening my spending but I also thank you for everything just because my bills catc... See more
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I love Klarna. It’s so reliable and supports me to be able to afford items with a plan. It is flexible in having later payments by extending this or allowed to pay in advance if possible. I think it c... See more
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Company details
Written by the company
Klarna is the AI-powered global payments and commerce network, on a mission to make shopping smarter and more flexible. Trusted by over 111 million shoppers, Klarna processes 2.9 million transactions daily, providing payment solutions that empower consumers and drive merchant growth. With Klarna, shoppers have the freedom to pay their way—in full, later, or through financing—providing flexibility while seamlessly connecting merchants with high-intent shoppers driving conversions and customer satisfaction. More than 790,000 merchant partners—including Uber, H&M, Saks, Sephora, Macy’s, IKEA, Expedia Group, Nike, and Airbnb—leverage Klarna’s payment options, and marketing solutions to enhance the shopping experience and build long-term customer loyalty. From payments to personalized shopping, Klarna is shaping the future of commerce. Klarna was founded in Stockholm, Sweden and now has offices in Stockholm, London, New York, Berlin and many more. We offer products and services to consumers and retailers within payments, social shopping, and personal finances. Learn more at Klarna.com
Contact info
Sweden
- klarna.com
4.4
Excellent
519K reviews
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BILLS YES
I rarely shop with Klarna, I use it for bills mostly and it has been clutching for me by all means.
28 April 2026
Reply from Klarna
Hi there, it's awesome to hear that Klarna has become such a reliable tool for managing your bills! Whether it's shopping or everyday expenses, we're glad to be there when you need us. Thank you for sharing how you use Klarna and for leaving us this great review!
Klarna Team
Reply from Klarna
Thank you for your lovely review, Caroline! We are so happy to hear that you find Klarna easy and helpful. That is exactly what we strive for. If you ever need anything, we are always here for you.
Klarna Team
yes i love it quick n easy
yes i love it quick n easy
some things are a lot drifferent smaller .or look cheap compered to pic but mostly good x
28 April 2026
Reply from Klarna
Thank you for your review, Valerie! We're happy to hear that you find Klarna quick and easy to use. Regarding the products not always matching their pictures, we understand how frustrating that can be. If that ever happens, you can raise a dispute directly through the Klarna app and we'll be there to support you. Thanks for sharing your experience with us 💙
Klarna Team
I like the pay later playing that y’all…
I like the pay later playing that y’all have and help when we don’t have all the money to pay it one time.
11 March 2026
Reply from Klarna
Hi Isabella, thank you for sharing your experience! We're so glad our pay later options make a real difference for you. Giving our customers the flexibility to spread out payments is at the heart of what we do. We truly appreciate your support!
Klarna Team
Klarna is the best thing ever in my…
Klarna is the best thing ever in my life if I see it and want Klarna is there for me as long as I keep my end of the bargain I can get whatever I want through Klarna I can feel confident in whatever I feel I can afford cause Klarna will let me have it weekly, by-weekly, monthly whichever way I choose thank you Klarna you’re the best
28 April 2026
Reply from Klarna
Hi Faye, wow, what an incredible review! It means so much to us knowing that Klarna gives you the confidence and flexibility to shop on your own terms. We love that you appreciate the different payment options available to you. Thank you for being such a loyal and enthusiastic member of the Klarna family!
Klarna Team
Great thanks
28 April 2026
Reply from Klarna
Thank you for your review, Moe! We are glad to hear you had a great experience with Klarna. If there is ever anything we can help you with, we are always here.
Klarna Team
I love the app
I love the app, and I love how much Klarna helps me achieve my goals! Thank you so much.
28 April 2026
Reply from Klarna
Thank you for such a wonderful review, Xavier! It truly means a lot to hear that Klarna is helping you achieve your goals. We are here to make things easier for you every step of the way. If you ever need anything, do not hesitate to reach out. We are always here for you.
Klarna Team
Reply from Klarna
Hi James, thank you for the kind words! We're delighted you find the app amazing for your purchases. Thanks for being a valued part of the Klarna community!
Klarna Team
It’s easy to use and makes it better…
It’s easy to use and makes it better for me to get early access to things that I’m short funds on !
28 April 2026
Reply from Klarna
Hi Isaac, thank you so much for your great review! We're so happy to hear that Klarna has been easy to use and helpful for you when it matters most. We're always here if you need anything 😊
Reply from Klarna
Thank you, Janice for your great review! We’re really happy to hear that you appreciate the flexibility Klarna offers. Your feedback means a lot to us. If you ever need anything or have any questions, we’re always here to help.😊
Reply from Klarna
Cheers to quality service! Thank you for the 5 stars, Walter 😊
I love Klarna it helps me buy things I…
I love Klarna it helps me buy things I can’t afford to pull all the money out and it reminds me about up and coming payments
22 April 2026
Reply from Klarna
Hi there, we're so pleased to hear that Klarna makes shopping more manageable for you! It's great to know the payment reminders are helping you stay on top of things. We appreciate you sharing your experience with us and are happy to have you on board!
Klarna Team
Reply from Klarna
Thank you, Sera for your lovely feedback! We’re so glad to hear that your experience was quick and easy. If you ever need anything, we’re always here to help. Thanks for being a part of the Klarna community!
Never had a problem with payment or…
Never had a problem with payment or dispute something when it’s lost in the mail
28 April 2026
Reply from Klarna
Thank you for the wonderful review, Rose! We're so glad to hear that your experience with payments and disputes has been smooth. It's great to know you feel supported, especially when things don't go as planned with deliveries. We appreciate you sharing this with us 💙
Klarna Team
absolutely usefull,reliable and…
absolutely usefull,reliable and helpfullto customers in struggle
28 April 2026
Reply from Klarna
Thank you so much for the lovely review, Georgian-Adrian! We are so glad to hear that you find Klarna useful and reliable, especially when it matters most. We're always here to help. 😊
Interaction quick and helpful.easy to…
Interaction quick and helpful.easy to get info
28 April 2026
Unprompted review
Reply from Klarna
Hi Anne, that's great to hear! We're glad the interaction was quick and that you found it easy to get the information you needed. Making things smooth and straightforward is always our goal. Thank you for taking the time to share your experience!
Klarna Team
MWhen times are tough you lend a hand!ake shopping easier and bearable in…
Make shopping easier and bearable in these difficult times. Large purchases divided is so helpful. Having ability to choose from 2 to 12 is fabulous.
28 April 2026
Reply from Klarna
Thank you so much for your kind words, Ruthanne! We are really glad to hear that our flexible payment options are making a difference for you. Giving our customers the freedom to choose what works best for them is exactly what we aim for. If you ever need anything, we are always here to help.
Klarna Team
Reply from Klarna
Thank you so much for your wonderful review, Cristal! We love hearing that. It means a lot to us and motivates us to keep delivering the best experience possible. If you ever need anything, we are always here for you.
Klarna Team
huge fan of Klarna
I actually am a huge fan of Klarna, it’s generally very easy to navigate purchases and returns and the fact that your purchases are interest free if you pay within your time frame is very helpful
28 April 2026
Reply from Klarna
Hey Courtney, we love our fans! 😊 Thank you for sharing lovely feedback about how easy it is to use the app for shopping with flexible installments and also returning items when needed.
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