I really like Klarna, but I wish I loved it. For some reason, they do not deserve a five-star review, perhaps because they make things a little harder for their customers when it comes to getting cred... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great to be able to pay in 4 easy payments that come right out of my account! My only issue has been receiving assistance with what turned out to be a scam retailer
Company replied
The fact that you all give me enough time to make my payment and also offer payment extension. I appreciate you not lessening my spending but I also thank you for everything just because my bills catc... See more
Company replied
I love Klarna. It’s so reliable and supports me to be able to afford items with a plan. It is flexible in having later payments by extending this or allowed to pay in advance if possible. I think it c... See more
Company replied
Company details
Written by the company
Klarna is the AI-powered global payments and commerce network, on a mission to make shopping smarter and more flexible. Trusted by over 111 million shoppers, Klarna processes 2.9 million transactions daily, providing payment solutions that empower consumers and drive merchant growth. With Klarna, shoppers have the freedom to pay their way—in full, later, or through financing—providing flexibility while seamlessly connecting merchants with high-intent shoppers driving conversions and customer satisfaction. More than 790,000 merchant partners—including Uber, H&M, Saks, Sephora, Macy’s, IKEA, Expedia Group, Nike, and Airbnb—leverage Klarna’s payment options, and marketing solutions to enhance the shopping experience and build long-term customer loyalty. From payments to personalized shopping, Klarna is shaping the future of commerce. Klarna was founded in Stockholm, Sweden and now has offices in Stockholm, London, New York, Berlin and many more. We offer products and services to consumers and retailers within payments, social shopping, and personal finances. Learn more at Klarna.com
Contact info
Sweden
- klarna.com
4.4
Excellent
519K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Klarna
Thank you for the great review, Kimberly! We're glad to hear you found the process easy. We appreciate your feedback and we're always here if you need anything!
Reply from Klarna
Thank you for your wonderful feedback, Nicholus. We are thrilled to hear that you find Klarna to be the best ever and that you appreciate all that we offer! Klarna is built around putting customers first, combining flexible payments, a seamless app experience, and dedicated support with transparent pricing and a team that genuinely cares, giving you full control over your finances and making every shopping moment effortless. Our mission is to make shopping as smooth as possible, and with customers worldwide trusting us every day, we are proud to keep raising the bar. Thank your for choosing Klarna. Happy Shopping!
Reply from Klarna
Thank you for the wonderful review, Kathleen! We're thrilled to hear you love how quick, easy, and free Klarna is. We appreciate your support and we're always here if you need anything!
Reply from Klarna
Thank you for your wonderful feedback and 5 Star rating, Sean. We are thrilled to hear that our flexible payment options are working well for you. Whether it is paying immediately, in installments, or after delivery, you have the flexibility to manage your finances in a way that suits you. Our aim is to provide financial solutions tailored to your needs, and we look forward to supporting even more seamless shopping experiences in the future. We strive for a seamless all round shopping experience from start to finish and hope we continue to do so for even more 'smoooth' shopping adventures in the future. Thank you for choosing Klarna.
So easy to use with clear instructions…
So easy to use with clear instructions on payment plans, and reasonable rates.
25 April 2026
Reply from Klarna
Thank you for the lovely review, Casey! We're so glad you find Klarna easy to use and our payment plans clear and straightforward 😊
I love the easy usage and accommodation…
I love the easy usage and accommodation of this app.
28 April 2026
Reply from Klarna
Thank you for your great feedback and 5 Star rating, Shari. We are pleased to hear that you love how easy and accommodating the Klarna app is. Being user friendly is the basis of how we design every feature of the Klarna experience. Managing your payments, tracking your orders, and discovering new stores should always feel natural and intuitive. Every tap, every screen, and every interaction is carefully crafted to ensure you can navigate with ease and get exactly what you need without any unnecessary steps. Our product and design teams work tirelessly behind the scenes to make sure the app feels welcoming and accessible from the very first moment you open it. Hearing that this effort translates into an easy to use experience for you is the ultimate validation that we are on the right track. Thank you for choosing Klarna. Happy Shopping!
It’s very easy and the payment options…
It’s very easy and the payment options are great
26 April 2026
Reply from Klarna
Thank you for the lovely review, Nancy! We're happy to hear you find Klarna easy to use and enjoy our payment options. We appreciate your kind words and we're always here if you need anything!
Reply from Klarna
Thank you so much for the kind words, Evans! We're thrilled to hear that Klarna is making things easier for you 😊
not having to pay full price is nice
7 April 2026
Reply from Klarna
Thank you for your great feedback and 5 Star rating! We are thrilled to hear that you are enjoying the flexibility of spreading your payments with Klarna and being able to get what you want without having to pay the full amount upfront. Whether it is paying immediately, in installments, or after delivery, you have the flexibility to manage your finances in a way that suits you. Our aim is to provide financial solutions tailored to your needs, and we look forward to supporting even more seamless shopping experiences in the future. We are glad to be part of your payment journey and here to help you manage your finances with ease.
Reply from Klarna
Thank you for the great review, Camilla! We're glad to hear you find Klarna easy and clear to use. We appreciate your feedback and we're always here if you need anything!
Reply from Klarna
Thank you for the lovely review, Jacqueline! We're so happy to hear that our flexible payment options help make things more affordable for you. We appreciate your kind words and we're always here if you need anything!
Reply from Klarna
Thank you for your wonderful feedback, Angel. We are thrilled to hear that you are enjoying the Klarna Card. The Klarna Card gives you the flexibility to shop anywhere and manage your payments with ease, all while enjoying the same smooth and transparent experience you know and love from the Klarna app. We designed it to make your shopping and payment experience as smooth and convenient as possible, and your enthusiastic endorsement is proof that it is working perfectly for you. We are grateful for your choice to shop with Klarna. Your satisfaction is our priority!
Reply from Klarna
Thank you for your amazing feedback and 5 Star rating, Leah! We are delighted to hear that you are enjoying the deals and options available through Klarna. From exclusive deals and offers to a wide range of flexible payment options, we are constantly working to ensure our customers have everything they need to shop smarter and get the most value out of every purchase for even more rewarding shopping. We appreciate your trust in Klarna and are excited to continue serving you!
Klarna to the rescue
So far my experience with Klarna has been amazing. My credit has been pretty much on the low side and they’ve given me an opportunity to build it up by giving me credit. So far, everything has been going great I’ve never had any issues with them and they’ve been great customer service. Thanks, Klarna
13 June 2025
Reply from Klarna
Thank you so much for this amazing review, Ronald! It's wonderful to hear that Klarna has been a positive part of your financial journey and that you've had such a great experience with our customer service. We truly appreciate your trust and kind words, and we're always here if you need anything!
Great access to purchases when my…
Great access to purchases when my finances are low.
14 February 2026
Reply from Klarna
Thank you so much for this wonderful review, Cheryl! We're really happy to hear that Klarna has been helpful for managing your purchases 😊 Your support means a lot to us, and we're here whenever you need us.
Reply from Klarna
Muchas gracias por tus maravillosos comentarios, Rosa. Nos hace mucha ilusión saber que consideras que nuestros servicios son "Súper, fantásticos!". Ofrecer una experiencia de primera a nuestros clientes es lo que nos motiva cada día. Hay mucho que descubrir en nuestra app: desde encontrar las mejores ofertas y cashback en tus tiendas favoritas, hasta hacer el seguimiento de tus entregas, gestionar tus pagos en un mismo lugar e incluso comparar precios para asegurarte de que siempre consigues el mejor valor. ¡Siempre hay algo nuevo que explorar! Nos esforzamos por ofrecer el mejor servicio posible a nuestros clientes y siempre es gratificante saber que nuestro esfuerzo es apreciado. Gracias por elegir Klarna y por formar parte de nuestra familia! Felices compras!
Reply from Klarna
Thank you for the wonderful review! We're thrilled to hear you had an amazing experience with us. Your support means a lot to us and we're always here if you need anything!
If you make your payment on time, your power of purchase becomes larger
Letting me know enough time when a payment is due
28 April 2026
Reply from Klarna
Thank you for the great review, Sandra! We're glad to hear that our payment reminders are helpful and give you enough time to stay on top of things. We appreciate your feedback and we're always here if you need anything!
Reply from Klarna
Thank you for your wonderful feedback, Penny! We are thrilled to hear you find the app easy to use and that it's taking care of all your purchasing needs. Our app has been designed to be intuitive and easy to navigate, helping you find and purchase the products you love with just a few taps, track your purchases, receive updates, notifications and offers so that you can shop with confidence and convenience every time and manage your payments all in one place. We strive for a seamless all round shopping experience from start to finish and hope we continue to do so for even more 'smoooth' shopping adventures in the future. Thank you for choosing Klarna and being a valued member of our family. Happy Shopping!
you are the best and u r flexible
klarna is the best abd they acknowledge the probkems of the client they are fkexible and trust worthy
29 April 2026
Reply from Klarna
Thank you so much for the kind words, William! It's great to hear that you value the flexibility and trust we aim to bring to every experience. We truly appreciate you taking the time to share this 😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.