kiyafetsepeti Reviews 

485
•
TrustScore 3 out of 5

2.8

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See what reviewers are saying

Rated 5 out of 5 stars

I was very apprehensive ordering after reading some awful reviews. The dress I ordered arrived within a week. Nicely wrapped . The dress is stunning, beautifully made in an expensive looking fab... See more

Company replied

Rated 5 out of 5 stars

I was initially worried because I placed the order and didn’t receive any emails regarding tracking numbers. I got an email confirming my order and nothing else. But then literally received my order o... See more

Rated 1 out of 5 stars

Scammers!! buyers beware!! Purchased a dress costing well over £200, only to receive the item defected. Hugely disappointing. Reached out to their instagram page, they had the audacity to say to me I... See more

Company replied

Rated 1 out of 5 stars

Scammers!!! Unacceptable customer service via WhatsApp. They’ve been telling me since May 15 that I’ll receive a refund of 222 euros for the dress I returned to them, and I still haven’t received any... See more

Company details

  1. Women's Clothing Store

Written by the company

About Kıyafet Sepeti Kıyafet Sepeti is one of the leading evening dress and fashion brands in Türkiye and Europe, trusted by millions of customers worldwide. Operating in the United States under Moda Kapimda US Incorporated and in Europe as Moda Kapimda LTD ŞTİ, our brand continues to expand its global presence with a strong and growing customer base. Since our establishment, we have been guided by our core principle of “Customer Satisfaction First”, which remains at the heart of our e-commerce operations. Through our official website, www.kiyafetsepeti.com.tr , we combine the boutique fashion concept with rapidly evolving trends, offering our customers the best quality, competitive pricing, and maximum satisfaction. 🌍 Global Reach We proudly serve customers in 192 countries and provide a seamless shopping experience with 7 language options on our website. ✨ Quality Assurance All products available on our website are locally manufactured and go through strict quality control processes—from production to selection and final packaging—ensuring high standards at every stage. 🔒 Secure Shopping Our website is protected with 128-bit SSL encryption, ensuring that all personal and payment information is transmitted securely. Credit card details are used only during the transaction process and are never stored in our database. All payments are processed with 3D Secure authentication, guaranteeing a safe and reliable shopping experience.


Contact info

2.8

Average

TrustScore 3 out of 5

485 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 31% of negative reviews

Typically takes over 1 month to reply

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2.8

All reviews

(485)

63 reviews in the last 12 months

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Rated 5 out of 5 stars

So happy with my purchase.The dress…

So happy with my purchase.The dress arrived very quickly and was exactly as pictured.Thank you

15 November 2024
Unprompted review
kiyafetsepeti logo

Reply from kiyafetsepeti

Thank you so much for choosing one of our elegant evening dresses! We are delighted to have been a part of your special occasion and hope the dress brings you as much joy as we had creating it.

Your support means the world to us, and we look forward to serving you again in the future. If you have any questions or need assistance, please don’t hesitate to reach out.

Wishing you unforgettable moments in your new dress!

Best regards,

Rated 5 out of 5 stars

Dresses are very good quality.

22 November 2024
Unprompted review
kiyafetsepeti logo

Reply from kiyafetsepeti

Thank you so much for choosing one of our elegant evening dresses! We are delighted to have been a part of your special occasion and hope the dress brings you as much joy as we had creating it.

Your support means the world to us, and we look forward to serving you again in the future. If you have any questions or need assistance, please don’t hesitate to reach out.

Wishing you unforgettable moments in your new dress! ( turkce )

Best regards,

Rated 1 out of 5 stars

This has been the worst shopping…

This has been the worst shopping experience I've ever had. I ordered a dress for my wife, but it was too big, and I wanted to exchange it for a smaller size. However, the customer service has been completely unacceptable. I have tried to reach out for several hours without receiving any responses. After much frustration, I learned that I would also have to cover the return shipping costs myself, which feels unreasonable. I spent an entire day trying to resolve this issue without any success. I will never shop here again and cannot recommend this store to anyone.

30 October 2024
Unprompted review
Rated 1 out of 5 stars

BUYER BEWARE

BUYER BEWARE! They sent me the wrong dress. After contacting them from Canada (time zone difference) they responded saying to send it back at my own expense and they will send me the correct dress. After battling them for days they finally sent me a pre paid return label. Then, they sent me the correct dress however was not the right sizing and poorly made. Sleeves weren’t even on both sides. Because of the time it took to settle this issue I ran out of time to complain. Ended up having to reconstruct the dress with my seamstress. Ridiculous. Messaging them was a headache because they were not wanting to help at all. Do not purchase from this site as they will provide you with no customer service after they take your money.

16 September 2024
Unprompted review
Rated 5 out of 5 stars

Satisfied

I'm not from Turkey, but the dress I've ordered arrived like three days tops. So kind and fast! Good quality of the dress. The girls who works there are so kind and generous. Thankful! 😊

23 October 2024
Unprompted review
Rated 1 out of 5 stars

DONT ORDER FROM THEM!

DONT ORDER FROM THEM!! After I ordered a dress from them they told me they don't have my size and they NEVER sent me my money back!! I have benn texting them in months and they just ignore me!! THIEVES!!!

9 October 2024
Unprompted review
Rated 1 out of 5 stars

I m from European country and I have…

I m from European country and I have bought a dress on 24/7/2024 and received it on the next few days. On the 31/7/2024 I returned it back and ask for refund money. Since today unfortunately I haven't received my money. And when I m asking for that they are giving me several reticular excuses. The last 3 days they don't even answer my messages!

10 October 2024
Unprompted review
Rated 1 out of 5 stars

Skandal

1. mistake is: i ordered a BLUE Dress, you sended me a RED Dress, 2. Mistake is that you didnt pick up the package that arrived on the 9. of August 3. mistake is you had many more days time to go to the pick up point where the package was until 15. of august.. so you let your client pay 41.- SWISS FRANCS for NOTHING.. 4. mistake is that you are still trying to lie.. the trackingnr is showing me that the package arrived at 9. of August at the "Alibeykoy Namik Kiyafetsedeti, Kemal Cd No 87 191 1, 34060 Eyüpsultan Istanbul" it is not my fault, nowhere, the onlyone who failed the professionality is you, i‘m never gonna order something on this page..

25 September 2024
Unprompted review
Rated 1 out of 5 stars

Stay clear away from this shop they are scammers !!!!

Stay clear away from this shop. They are scammers. They will never refund your money if you return anything back. I spent over £1000 on dresses and had to return a few but they never returned my money and never even confirmed receiving the items despite the delivery showing it being delivered. They are thieves . Stay away from them. They will cut you off and not reply to your messages. They think they can get away with it but I’ve reported them to the customs office in Turkey. They will come knocking on their door soon

18 September 2024
Unprompted review
Rated 1 out of 5 stars

Shame

I bought a dress, in the end it didn't fit me and while I did the whole return process with the papers they sent me, no one came to pick it up, in the end they went and took it after 3 months and didn't return the money back. Shame!

6 June 2024
Unprompted review
Rated 5 out of 5 stars

Perfect

Exactly like the picture !! The material is good and the delivery!!!so Fast ! Thank you again

30 August 2024
Unprompted review
Rated 5 out of 5 stars

The dress I bought from Kiyafetsepeti…

The dress I bought from Kiyafetsepeti exceeded my expectations! The colors and style are exactly as shown in the photos. Plus, the ordering process was very smooth, and the products arrived in France quickly. I highly recommend this site!

9 August 2024
Unprompted review
Rated 5 out of 5 stars

A friend recommended this site to me

A friend recommended this site to me, and it turned out to be a fantastic choice. The quality of the clothes is very high, and the prices are very reasonable. The customer service is attentive and polite. I didn’t expect such fast delivery to France. Very satisfied, I will shop here again!

12 August 2024
Unprompted review
Rated 5 out of 5 stars

The dress I bought from Kiyafetsepeti…

The dress I bought from Kiyafetsepeti is absolutely perfect! The fabric is so soft, and the fit is just right for my size. My order arrived much faster than expected, and the packaging was very careful. I will definitely shop here again. Merci beaucoup!

9 August 2024
Unprompted review
Rated 1 out of 5 stars

Don't buy! Be careful!

Warning! Don't buy! I placed an order, and months after not receiving my dresses, I contacted them. They told me that the package was damaged and offered me either a voucher or a refund. I am still waiting for the refund; it was impossible to contact them. After posting a negative review, they contacted me and offered a solution in exchange for deleting the review. A year later, I am still waiting for my money. This company is a disgrace.

4 February 2024
Unprompted review

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