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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the punctuality and professionalism of the staff. Many people appreciate the smooth and easy booking process, and the delivery service is frequently noted for its efficiency and reliability. The drivers are often described as courteous, helpful, and skilled, ensuring a pleasant and safe journey for passengers. However, some customers also noted issues with the location aspect of the service, experiencing difficulties with pick-up points or unexpected changes to their transfers. A few other people also felt that the service was not always up to standard, citing instances of drivers not showing up, cars not matching the booking, or long waiting times.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers praise the punctuality, politeness, and... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the drivers for being polite,... See more

Delivery service

Customers consistently express satisfaction with the delivery service. Many reviewers highlight the... See more

Booking process

Reviewers highlight positive aspects of the booking process. Customers found the booking to be easy, quick,... See more

Location

Consumers find location to be ambiguous. While some customers appreciated drivers being on time and taking... See more

Based on these reviews

Rated 5 out of 5 stars

I traveled with my surfboard bag (approx 19kg, 2m by 55 cm wide and 25 cm deep), so the day before the picking up, they change the car with a van to carry the bag without problem. Besides, the day... See more

Company replied

Rated 5 out of 5 stars

Easy to book on line, timely pick up, clean car, great driver (donuts included!). Our driver, Panda, used maps to avoid traffic congestion, navigating heavy traffic, getting us to our destination befo... See more

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Rated 5 out of 5 stars

Our driver, Mirco, was prompt and friendly. He loaded up our luggage and got is seated. A very comfortable Mercedes van. He confirmed our destination and got us there a few minutes earlier than expect... See more

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Rated 5 out of 5 stars

We booked Kiwitaxi for a drive from Phu My port into Ho Chi Minh City. We connected with the driver through WhatsApp which made communication very easy since I was able to use google translate to tran... See more

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Rated 1 out of 5 stars

We came im Chengdu railway statuom and order one car and one van, but we couldnt find it. Than we go to taxi and found a taxi operator who put za in car , arriving on Shangri la hotel driver want a... See more

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Rated 1 out of 5 stars

Booking was accepted in December and full payment taken. Then today, 5 days before the booking I get an automated cancellation email promising a refund. So disappointed, busiest time of year for trave... See more

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Rated 5 out of 5 stars

The office team giving us up to date information on who would be picking us up. The driver, Vicki, who was very respectful and courteous even after waiting an hour for us to clear a busy immigration.... See more

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Rated 5 out of 5 stars

We made a last minute reservation for airport transport, which made us nervous. But it was easy to order, confirmation received immediately and the driver contacted us by WhatsApp after confirmation.... See more

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Rated 5 out of 5 stars

Ciro was a very safe, great driver. We had a terrible, unsafe experience from Salerno to Maiori at the beginning of our stay with a different company. Our Maiori to Salerno return trip with Kiwitaxi w... See more

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Rated 5 out of 5 stars

We used Kiwitaxi for our transfers from Cruise ports in Vietnam (to Ho Chi Minh City) and Malaysia (Kuala Lumpur). Their communication was excellent all the way through, from the initial confirmation,... See more

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Rated 5 out of 5 stars

The private taxi arrived on time and the driver messaged prior to the arrival, he was very helpful and really nice. The vehicle was a great a size, very clean and came with the child seats as requeste... See more

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Rated 5 out of 5 stars

We found Kiwitaxi to be reliable. Our flight was 2 hours delayed, which meant we arrived in Shanghai at 12.30am. We contacted the help centre, who was very responsive. They understood the urgency & go... See more

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Rated 5 out of 5 stars

What a wonderful company! We had several glitches in our schedule and had to adjust locations and times more than once. We got superior service from not only the schedulers, who went way above and bey... See more

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Rated 5 out of 5 stars

Thanks to our driver Fabio we arrived at the hotel, instead our flight was delayed almost 3h. The driver waited us without extra fee and took us to the hotel in the night around 2:00. Comunication w... See more

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Rated 5 out of 5 stars

Car showed up right on time, despite the rain. Driver had barest, but enough, English. Twisty exit from Bologna and entering Florence. Google Maps giving bad directions, but driver got us to destinati... See more

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Rated 5 out of 5 stars

Absolutly perfect! I was travelling from Luxemburg city to Frankfurt and did a lot of research. Kiwi quoted half the price of all other company's I found.. I was a bit sceptical but decided to give th... See more

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Rated 5 out of 5 stars

Booking was easy and company kept in touch, driver also texted 24 hours before, messaged to say he would be 10 minutes late, actually it was only 5 minutes and we had given ourselves extra time anyway... See more

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Rated 5 out of 5 stars

I booked a transfer from Tbilisi airport, my flight was delayed so I emailed customer service and they replied quickly, there was no problem having the driver wait for me. The driver was safe but also... See more

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Rated 5 out of 5 stars

I am impressed with this company. The booking process was easy to follow, and the information provided was very helpful. The driver was waiting for us with a clear message board with my name and we le... See more

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Rated 5 out of 5 stars

Outstanding Driver! Walid was wonderful. He was on time picking us up, kept on us on schedule, gave us great information about where we were going, and provided lots of other useful tips, He's a gr... See more

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Rated 5 out of 5 stars

The booking was easy and choices of cars were great. Driver came early and I’ve seen him do final preparations for the car before sending us a message that he has arrived. Gentleman, dressed nicely, t... See more

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Rated 5 out of 5 stars

Booking Company very reliable. I got the name and contact details of the taxi driver 30 mn after the booking. The driver contacted me 2 hours before the rdv and kept me in touch until I met him at... See more

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Rated 5 out of 5 stars

Transfer between Airport and Wellington city centre. Both drivers were excellent. Professional, courteous and loved a bit of chat (lucky for us as we like a chat!) Highly recommend.

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Rated 5 out of 5 stars

Another successful trip with outstanding service each way. Thank you m, especially for taking time with my elderly parents. Due to people like you I can still Confidently travel with them with out... See more

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Rated 5 out of 5 stars

We were 4 hours late because of a flight rescheldueling. We contacted Kiwi Taxi to inform them, but we couldnt reach them. Suddenly 3 hours later while we were about to board the next plane, Kiwi call... See more

Company replied

Rated 5 out of 5 stars

Easy and transparent booking process. Driver contacted me upfront and was already waiting for me at the meeting point at Milano Malpensa airport. With the nice and new car he drove me safely to my ho... See more

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Rated 5 out of 5 stars

Smooth from start to finish, booking process simple, our driver was prompt, messaged to ket us know he was on his way,very friendly, spoke good English, wouldn't hesitate to use again

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Rated 5 out of 5 stars

We would highly recommend Kiwitaxi. Joseba was at the station on time, was extremely friendly and a very good driver. This was one of the smoothest transfers we've had. He picked us up at the Henda... See more

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Rated 1 out of 5 stars

One of the worse experiences I had with a taxi service provider. I've booked a transfer to airport for the next day - kiwi provided me a quote and charged me. After couple of hours I get a mess... See more

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Rated 5 out of 5 stars

Everything was perfect! Booking was quick and easy, communication smooth. The driver arrived on time, the car was clean and comfortable with nice music. The driver was polite, well-dressed, and drov... See more

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Rated 5 out of 5 stars

The booking was very easy. Our flight was delayed, and instead of landing on Terminal 1 we landed on Terminal 3. I was in contact with them, and they immediately sent a new driver to wait for us at Te... See more

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Rated 2 out of 5 stars

Transfer was from Gyumri (northern Armenia) to Tbilisi airport (in Georgia). I chose Kiwitaxi because of its excellent reviews and also because they reassured me over Chat that the... See more

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Rated 4 out of 5 stars

I really wanted to give 5 stars .. I was in Dubai attending a concert in Abu Dhabi Eitehad Arena . We used the service to and back after the concert and to the airport from our hotel. Clean comfortab... See more

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Rated 5 out of 5 stars

Driver came even few minutes before scheduled early morning time (4am). Van was luxury version with internet and TV available. Drive was smooth, driver helped us with luggage. Many thanks, will use Ki... See more

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Rated 5 out of 5 stars

As we stood (exhausted from 20 hours of travel) in the immigration line in Busan South Korea, a friendly call came in. "This is your driver; I will be waiting at door 3." Such an incredible relief and... See more

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Rated 5 out of 5 stars

Made a last minute reservation and they were able to accommodate without issue! Driver met us at the train station and then straight to our hotel 1 hour away. Fantastic service!

Company replied

Rated 5 out of 5 stars

Thx. Excellent service and excellent communication. Safe journey, on time, good and clean car, everything as promised. My trip was DWC to Abu Dhabi. Will book again with Kiwi.

Company replied

Rated 2 out of 5 stars

We booked a Taxi on Tenerife to the airport. We got a number of the driver which did not exist and on Driver contacted us. The Company told me the driver would have tried to phone me what was definet... See more

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Rated 5 out of 5 stars

effortless and stress free booking system. great communication from kiwi and the taxi driver. taxi arrived 10 minutes early and even opened the door for me to get in and out of the car.thr car i book... See more

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Rated 5 out of 5 stars

Our experience was excellent. The information about our driver was delivered promptly. He was on time. He was professional and personable. He found the quickest route to the airport and handled our lu... See more

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Rated 1 out of 5 stars

Train got delayed 30 minutes and Taxi driver said he had to go to another service , we were a family of 5 with 3 kids and we have to pay the service despite of not using it and being not our fault... See more

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Rated 5 out of 5 stars

Happy with our ride, the driver arrived ahead of time, the car we booked very comfortable and have lots of space for my tall hubby leg 😅 and we were well transported from Jadet Pier to Bangkok with e... See more

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Rated 5 out of 5 stars

Car arrived on time for collection ( as have all previously when using this service ). Clean motor, polite driver and a great experience. Will use again next week

Company replied

Rated 5 out of 5 stars

Highly recommend this company. Easy to book on line and the cost was very reasonable. Went from the port of Piraue to Athens Airport. The van was clean and was comfortable for the six of us. Driver... See more

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Rated 2 out of 5 stars

I made the mistake of not checking the pickup time at Fasano in Rio De Janeiro. So when I called I was able to connect a few minutes later with a representative. I did not receive a call... See more

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Rated 2 out of 5 stars

Good afternoon, this is my feedback on using your service. Dear representatives of the company, the point of the transfer is the speed of delivery and the service. 1. I booked a transfer with you... See more

Company replied

Rated 5 out of 5 stars

I booked with this firm for three separate trips whilst we, a family of seven were in Barcelona. Excellent service, spotless air conditioned buses, polite and efficient drivers. Exactly what we need... See more

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Rated 5 out of 5 stars

The ride was fantastic. The driver met me at the airport arrivals on time and was professional throughout. We had a pleasant chat that made the 2.5-hour journey fly by. The car was very comfortable, a... See more

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Rated 1 out of 5 stars

We booked transfer from Venice airport to Santa Cristina Valgardena for the 26 December for the family , 10 people , one month and a half ago , we already paid it when we booked it and paid and just... See more

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Rated 1 out of 5 stars

Worst experience ever, don’t book! - booked a ride in Australia with 2 child seats for a save ride. I confirmed twice the age and size of the kids to make sure the seats are available. I even h... See more

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Rated 5 out of 5 stars

I was very well informed with a video about where to meet and also after landing, Olga kept in touch with me. Car was perfectly clean and Olga a very good companion and driver during the long drive... See more

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Rated 5 out of 5 stars

Perfect timing.Driver was 5 min.before scheduled time with my name on paper .Good improvement from 10 days ago.Just continue that way.

Company replied

Rated 5 out of 5 stars

Absolutely wonderful service!! Our driver FU was excellent and got us quickly to our Airbnb. We’ll definitely use kiwitaxi when we fly internationally from now on.

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Rated 5 out of 5 stars

We used this company for Airport Pickup/return, and I must say everything was great and organized. I highly recommend this company service for car service . The drivers got us there safely and promptl... See more

Company replied


Company details

  1. Travel Aggregator

Written by the company

Kiwitaxi is an international online booking platform for private transfers and chauffeur services operating in over 100 countries. From airport pickups to full-day car rentals with a driver, we help travelers move comfortably and stress-free—whether they're heading to a hotel, a meeting, or exploring a new city. At Kiwitaxi, we believe in combining high standards of service with a human touch. Our mission is to make every trip smoother and more enjoyable, powered by real people who care.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

976 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Easy to book on line

Easy to book on line, timely pick up, clean car, great driver (donuts included!). Our driver, Panda, used maps to avoid traffic congestion, navigating heavy traffic, getting us to our destination before time. A great experience, and will definitely use again.

8 November 2025
Unprompted review
Kiwitaxi logo

Reply from Kiwitaxi

Dear Jane,
Thank you for your wonderful feedback!
We’re so glad to hear you had a smooth experience - from the easy online booking to the timely pickup and enjoyable ride. We look forward to welcoming you on your next trip!

Rated 5 out of 5 stars

Loved the Kiwi experience

Loved the Kiwi experience! Our driver was on time and took us directly to our hotel on the Bosporus. The price was great - we won’t use any other airport transfer!!

6 November 2025
Unprompted review
Kiwitaxi logo

Reply from Kiwitaxi

Dear Kathy,
Thank you so much for your wonderful feedback!
We’re glad to hear you loved your Kiwitaxi experience and that everything met your expectations.
We truly appreciate your trust and can’t wait to be part of your next journey!

Rated 5 out of 5 stars

On time

On time. Actually even earlier than the actual time, no stress he was waiting patiently. Very servicminded driver.
Clean and organised

6 November 2025
Unprompted review
Kiwitaxi logo

Reply from Kiwitaxi

Dear Gin Ahm,
Thank you so much for your review!
We’re glad to hear that everything went smoothly and that our driver was punctual, patient, and attentive. It’s great to know you appreciated the cleanliness and organization as well!
We hope to welcome you on board again soon!

Rated 5 out of 5 stars

Very easy booking

Very easy booking, car in good condition, very friendly driver, the bottele of Mineral water was a good surpries. The driver knew his way around and the ride was safe and good

31 October 2025
Unprompted review
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Reply from Kiwitaxi

Dear Rolf,
Thank you so much for your kind feedback!
We’re happy to know that you enjoyed a smooth and pleasant ride, and we truly appreciate your note about the driver’s professionalism and the little details like the bottled water. We hope to see you again on your next journey!

Rated 5 out of 5 stars

Very friendly and easy service

Very friendly, on time, very easy to find (my name on a board). Easy service to our hotel. Thanks!

4 November 2025
Unprompted review
Kiwitaxi logo

Reply from Kiwitaxi

Dear Tessa,
Thank you so much for your kind words!
We’re glad to hear that everything went smoothly and that you found our service easy and convenient. We’ll be happy to welcome you again on your future trips!

Rated 5 out of 5 stars

Thx for the shuttle upon UAE

Thx. Excellent service and excellent communication. Safe journey, on time, good and clean car, everything as promised. My trip was DWC to Abu Dhabi. Will book again with Kiwi.

5 November 2025
Unprompted review
Kiwitaxi logo

Reply from Kiwitaxi

Dear Frank,
Thank you so much for you wonderful feedback!
We’re glad to hear that everything went smoothly - from communication and punctuality to the comfort of your ride. It’s great to know you enjoyed your transfer from DWC to Abu Dhabi!
We truly appreciate your trust and look forward to welcoming you on board again soon.

Rated 5 out of 5 stars

Outstanding Driver!

Outstanding Driver!

Walid was wonderful. He was on time picking us up, kept on us on schedule, gave us great information about where we were going, and provided lots of other useful tips, He's a great driver and I highly recommend the service.

3 November 2025
Unprompted review
Kiwitaxi logo

Reply from Kiwitaxi

Dear Andrew,
Thank you so much for your kind words!
We’re glad to hear that your experience with our driver was outstanding.
We truly appreciate your recommendation and look forward to welcoming you on board again soon for another great ride with Kiwitaxi!

Rated 2 out of 5 stars

Improper baby seat

The driver didn't know how to install the car seat we got for our 10-month old. He had fixed it very poorly and luckily I tested it and saw that it was completely loose. It was quite difficult for us to figure out and I'm not sure we got it the right,
The 3rd row in the minivan we got, where me and the baby sat, wobbled back and forth, so the car definitely didn't feel safe!

3 November 2025
Unprompted review
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Reply from Kiwitaxi

Dear Gudrun,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and fully understand how unsettling this situation must have felt, especially when traveling with a little one.
After checking with the carrier, we were informed that the child seat was installed using the vehicle’s seat belts - a method that complies with safety regulations. However, we completely understand that this type of installation may not feel fully stable. Following your feedback, we’ve already required the carrier to retrain all drivers on advanced installation protocols to ensure greater safety and confidence for our passengers in the future.
We also regret that the third-row seat did not feel secure - this has been reported to the carrier as well for immediate inspection and correction.
Please accept our sincere apologies for the inconvenience caused. We truly value your trust and hope this experience won’t discourage you from choosing Kiwitaxi again. We’ll make every effort to ensure your next trip is smooth, comfortable, and safe.

Rated 5 out of 5 stars

Julia

Our driver, Julia, was a delight. We would use this company again.

1 November 2025
Unprompted review
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Reply from Kiwitaxi

Dear Toby,
Thank you so much for your kind words!
We’re happy to hear that Julia made your trip such a pleasant experience. It’s wonderful to know you’d choose Kiwitaxi again, and we look forward to welcoming you on your next journey.

Rated 5 out of 5 stars

First time using Kiwitaxi

I am impressed with this company. The booking process was easy to follow, and the information provided was very helpful. The driver was waiting for us with a clear message board with my name and we left the arrivals hall quickly. The car was as described and held our luggage comfortably. The journey was quicker than expected and the driver was competent, and pleasant. We have pre-booked the return journey and have feel confident in using the company again.

1 November 2025
Unprompted review
Kiwitaxi logo

Reply from Kiwitaxi

Dear Stephanie,
Thank you so much for your wonderful review!
We’re delighted to hear that your first experience with Kiwitaxi went so smoothly! We truly appreciate your trust and are happy you’ve already booked your return journey - we’ll make sure it’s just as seamless!

Rated 5 out of 5 stars

The service is excellent

The service is excellent. The driver picked us up in the hotel. He is a very good driver. He helped us with the luggage. This is the second year that we use Kiwi taxi. I certainly recommend this company.

1 November 2025
Unprompted review
Kiwitaxi logo

Reply from Kiwitaxi

Dear customer,
Thank you so much for your kind words and for choosing Kiwitaxi again!
We’re glad to hear that everything went smoothly and that your driver provided excellent service. Your continued trust and recommendation mean a lot to us, and we look forward to seeing you again next year!

Rated 5 out of 5 stars

Haseeb was on time

Haseeb was on time. Very polite young man. WiFi in the car was a bonus. Absolutely recommend the service.

31 October 2025
Unprompted review
Kiwitaxi logo

Reply from Kiwitaxi

Dear Roger,
Thank you so much for your wonderful review!
We’re glad to hear that Haseeb made your transfer pleasant and that you enjoyed the extra comfort with WiFi onboard. Your recommendation means a lot to us, and we look forward to welcoming you again on your future trips!

Rated 5 out of 5 stars

Friendly

Friendly, on time and perfect communikarion ( that was important bevore flight and tite timetable)

30 October 2025
Unprompted review
Kiwitaxi logo

Reply from Kiwitaxi

Dear Axel,
Thank you for your kind words!
We’re glad to hear that everything went smoothly and that our driver’s friendly attitude and clear communication helped make your trip stress-free! We appreciate your trust and hope to see you again on your next journey!

Rated 5 out of 5 stars

Highly recommend this company

Highly recommend this company. Easy to book on line and the cost was very reasonable. Went from the port of Piraue to Athens Airport. The van was clean and was comfortable for the six of us. Driver was pleasant and communicated effectively.

29 October 2025
Unprompted review
Kiwitaxi logo

Reply from Kiwitaxi

Dear Mike,
Thank you very much for your wonderful feedback!
We’re so happy to hear that you had a great experience from the easy booking process to the comfortable transfer from Piraeus Port to Athens Airport. We truly appreciate your recommendation and hope to welcome you on board again soon!

Rated 5 out of 5 stars

The driver was on time and very…

The driver was on time and very professional.

30 October 2025
Unprompted review
Kiwitaxi logo

Reply from Kiwitaxi

Dear Mervyn,
Thank you for your kind feedback!
We’re glad to hear that your driver was punctual and professional. Providing reliable and comfortable transfers is always our priority. We hope to travel with you again soon!

Rated 5 out of 5 stars

Transfer from Rothenburg to Frankfurt

We hired a transfer from Rothenburg to Frankfurt. We received the driver’s information 24 hours ahead and he called when he had arrived. The driver was very pleasant and the car was very clean.

27 October 2025
Unprompted review
Kiwitaxi logo

Reply from Kiwitaxi

Dear Brad,
Thank you so much for your kind review!
We’re glad to hear that everything went smoothly and that you enjoyed a pleasant and comfortable ride from Rothenburg to Frankfurt. It’s great to know our driver’s communication and service met your expectations. We truly appreciate your trust and hope to travel with you again soon!

Rated 5 out of 5 stars

Courtesy and Timely Service

Driver Ariff was courteous chatty and safe driver, informative and most important of all on-time as we were tired when we arrived.

27 October 2025
Unprompted review
Kiwitaxi logo

Reply from Kiwitaxi

Dear customer,
Thank you for your wonderful review!
We’re so glad to hear that our driver made your journey comfortable and enjoyable after your long trip. We truly appreciate your feedback and hope to travel with you again soon!

Rated 5 out of 5 stars

Everything went perfectly well

Everything went perfectly well, the driver was helpful and his indications for the rendez vous were clear

26 October 2025
Unprompted review
Kiwitaxi logo

Reply from Kiwitaxi

Dear Eric,
Thank you for your kind feedback!
We’re glad to hear that everything went smoothly and that the driver’s communication made your meeting point easy to find. We appreciate you choosing Kiwitaxi and hope to assist you again on your next trip!

Rated 5 out of 5 stars

Great experience

Great experience. The driver patiently waited for me for an hour due to delays in my flight, no issues. The car was nice and clean, he is a good driver.

6 October 2025
Unprompted review
Kiwitaxi logo

Reply from Kiwitaxi

Dear Mae,
Thank you for your wonderful feedback!
We’re so glad to hear that your experience went smoothly despite the flight delay. Our drivers always do their best to ensure a stress-free start to your journey. We truly appreciate your kind words!

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