I've liked booking process, good price, services and reasonable insurance offer. App is very easy to use and made my travel much more comfortable due I knew where and when to go upfront and what's n... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The way in which different solutions is put together is great and down to earth. In respect of ryanair, they have now changed to an application and you don't really know the absolute status of your... See more
Company replied
I like that I don't have to go through a million of different pages to book my flights, with Kiwi everything is much faster, altought there are some UI bugs I'd appreciate if they could fix. Import... See more
Company replied
It was dry easy on line but then I had to call to get by booking references so I could import them to Ryanair app . The baggage allowance wasn't made clear!
Company replied
Company details
About Kiwi.com
Written by the company
Fly for less, Guaranteed!
Kiwi.com is an innovative online travel company that brings customers greater choice when booking flights by finding unique routes and prices not available elsewhere. Our flagship product, the Kiwi.com Guarantee, ensures peace of mind when traveling - providing instant credits in the event of flight disruptions so you can find replacement flights immediately, managing the check-in process on your behalf and ensuring all the information needed is at your finger tips to ensure a smooth, hassle free journey.| Search Kiwi.com |
| Deals |
| Kiwi.com Stories |
| Guarantee |
| Help & Support |
Written by the company
Kiwi.com's travel hacks
New ways to fly for less
As well as finding you the best deals, Kiwi.com puts a number of travel hacks at your disposal. New ways to search and build itineraries that wouldn’t normally exist, lower prices on popular routes, flexible ticketing, honest exchange rates and loads more.
Learn about our travel hacks hereContact info
615 00, Brno, Czech Republic
- https://www.kiwi.com/help/
- kiwi.com
3.9
Great
175K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
it forces you to download the app to get your ticket
The price of the flight was a little bit cheaper through KIWI. But in order to access my tickets, I was REQUIRED to download their app. IT DID NOT GIVE ME THE GATE FOR MY TICKETS. All the other apps, I’ve given me updates on my gate number, and if my gate number changes. It did not give me the group to board with on my ticket either. So when the airline said group A or group 1 or whatever it said, I just guessed.
1 May 2026
Reply from Kiwi.com
Dear Trish,
Thank you for providing your feedback about your recent experience with Kiwi.com.
We appreciate you bringing these concerns to our attention and want you to know that your feedback is important to us. Our team will be examining the issues you have encountered during your travel experience.
Following our examination, one of our agents will reach out to you directly to discuss your case.
Best regards,
Customer Advocacy Team
It was very good
4 May 2026
Reply from Kiwi.com
Hello Nahid,
Great to hear it was very good. Looking forward to supporting your future travels.
Reply from Kiwi.com
Glad to know you got the ticket you needed at the right price, Davy. Thanks for choosing Kiwi.com.
Appalling scam
Kiwi.com sold me a flight that did not exist for over £300. This was an essential part of our honeymoon itinerary.
They sent me an email the same night saying the booking had failed and offering a refund, except when I clicked the link their webpage "conveniently" skipped to mean I clicked on "kiwi credit" when I had been trying to click on card refund. There was no way to go back, and not even a "confirm selection" safeguard. To top it off now the flight I needed had disappeared and all their flights to the same destination with the baggage we needed (for a three week break) had increased in price by at least 25-30% (and around £100 more than other carriers on skyscanner). To top it off, almost all flights on offer had impossible self transfer times, and no cover if you miss it.
This was obviously not a viable situation, so I tried to contact customer service. From here it was impossible to get any help, they put me through to advisors who I firmly believe were just robots stuck spouting nonsense that I had "made my choice" and couldn't go back on it now (all less than ten minutes after their own webpage error had caused the issue, and refusing to acknowledge any fault).
I needed the flights, so have now had to pay extra out of my own pocket to book the only viable option on their site as my money was irretrievably trapped in their system.
The only follow up contact I have had was someone saying they would "look into it", before disappearing into the ether and emailing me demanding a review of their "service". (Here is the review they were so keen on)
3 May 2026
Unprompted review
Reply from Kiwi.com
Dear Rabson,
Thank you for sharing your feedback about your experience with Kiwi.com.
We recognize that this situation has been frustrating for you, and we want you to know that your concerns are being taken seriously. Our team will be reviewing the details of your case to understand what occurred.
Following this review, you will hear from one of our representatives who will discuss the matter with you directly.
Yours sincerely,
Customer Advocacy Team
Wybra in Sumatra.
Thank you.
In these hard times with problems in middle east.
I have had changes to flights, I have been kept up to date with an email from KIWI.COM with all changes. Also a confirming box to show i am aware of the changes.
Regards.
4 May 2026
Reply from Kiwi.com
Hello Brenden,
We’re happy the email updates and confirmation box kept you informed about the flight changes. Thank you for the feedback.
Price was excellent
3 May 2026
Reply from Kiwi.com
Thanks for sharing, Martina—glad the price met your expectations.
Reply from Kiwi.com
Thank you, Deqn, for the kind words. We're happy you found the fares cheap and look forward to helping with your next trip.
Is very good website easy to youz it
4 May 2026
Reply from Kiwi.com
Hello Judit,
It's good to hear the website was easy to use. Thank you for letting us know!
I love receiving coupons I absolutely…
I love receiving coupons I absolutely love you guys! And the reservation process is super easy.
4 May 2026
Reply from Kiwi.com
Hey Erick,
Thanks for sharing your enthusiasm – we're happy the coupons and the easy reservation process worked well for you.
Everything works perfect!
4 May 2026
Reply from Kiwi.com
Glad to know everything worked perfectly, Aurelija. Wishing you a smooth journey ahead!
It works perfect.
It is reliable, the app works perfectly, and always has the best prices. My last booking had the price maybe 6 dollars more than the others, but the ease of using the app and the reliability of service makes up for it. 10/10 recomend
30 April 2026
Reply from Kiwi.com
Hello Dibran,
Appreciate your feedback – it’s good to hear the app’s reliability and ease outweigh the slight price gap, and we aim to keep the experience smooth and affordable. Thanks for the 10/10 recommendation.
The best application I used it since…
The best application I used it since long time and I will never stop ..thank you for great prices and best service
4 May 2026
Reply from Kiwi.com
Hello Fouad,
It's wonderful to hear the app provides great prices and top‑notch service for you. We look forward to supporting many more of your trips.
it supports customers always and…
it supports customers always and delivering good service
29 April 2026
Reply from Kiwi.com
Good to see you find our support reliable, Hüseyin. We’ll keep working to provide solid service for every trip.
I need comunication with person
I need comunication with person. Not AI
I need my money back
2 March 2026
Reply from Kiwi.com
Dear Luthfiana Husnaini,
We genuinely appreciate you taking the time to share your experience with us.
Your feedback is valuable to us, and we are committed to addressing the concerns you have raised. Our team is currently conducting a thorough investigation into your case and will examine all relevant details.
We will contact you directly with the results of our review.
Kind regards,
Customer Advocacy Team
Horrible trouble shooting experience!!!
Horrible trouble shooting experience!!!
I booked a flight with kiwi.com, and a little more than an hour later I realized I need to make changes. I went to the email they sent me regarding my flight and I opt for “manage trip in app”, downloaded their app, tried to get customer support, all those effort to no avail!
Their app where I’m supposed to be able to manage my booking to make changes with the flight that I just booked tells me that I have no flights with them! But in my email Kiwi has sent me multiple emails with my flight information with reference number.
There is a disconnect between the company and their app, and I’m left helpless!
They can keep the money!!!!
And I’ll keep the bitter lesson of never booking future flights with them ever again!!!!
3 May 2026
Unprompted review
Reply from Kiwi.com
Dear Jay,
Thank you for taking the time to provide your feedback about your experience with Kiwi.com.
We understand your concerns and want to assure you that all customer feedback is important to us. Our specialized team will be conducting a comprehensive investigation into the matters you have brought to our attention.
Following our review, one of our representatives will contact you directly.
Best regards,
Customer Advocacy Team
Reply from Kiwi.com
Dear Customer,
Thank you for taking the time to leave your review and share your feedback with us.
We value hearing from our customers and understand your concerns regarding our communication practices. Our team will be reviewing your feedback as part of our ongoing efforts to improve our customer experience.
One of our representatives will be in touch with you following our review.
Yours sincerely,
Customer Advocacy Team
Reply from Kiwi.com
Thanks for sharing, Gabriel! Pleased the experience was easy, fast and comfortable.
Reply from Kiwi.com
Dear Aso,
Appreciate your feedback—glad to know everything was very very good.
Kiwi helped me find a great flight at a…
Kiwi helped me find a great flight at a fair price. Quick, honest, straightforward.
27 April 2026
Reply from Kiwi.com
Thanks for sharing, Chris. We're pleased you found a great flight at a fair price and that the whole process was quick, honest and straightforward.
Bad flight connections
Kiwi is easy to use however they offer flight connections that are impossible or difficult to make.
2 May 2026
Reply from Kiwi.com
Dear Eva,
We appreciate you taking the time to share your feedback about your recent experience with Kiwi.com.
Your input is valuable to us, and we are committed to reviewing the concerns you have raised. Our dedicated team will be conducting a thorough examination of your booking and the issues you encountered.
Following our review, we will contact you directly with our findings.
Kind regards,
Customer Advocacy Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.