I've liked booking process, good price, services and reasonable insurance offer. App is very easy to use and made my travel much more comfortable due I knew where and when to go upfront and what's n... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The way in which different solutions is put together is great and down to earth. In respect of ryanair, they have now changed to an application and you don't really know the absolute status of your... See more
Company replied
I like that I don't have to go through a million of different pages to book my flights, with Kiwi everything is much faster, altought there are some UI bugs I'd appreciate if they could fix. Import... See more
Company replied
It was dry easy on line but then I had to call to get by booking references so I could import them to Ryanair app . The baggage allowance wasn't made clear!
Company replied
Company details
About Kiwi.com
Written by the company
Fly for less, Guaranteed!
Kiwi.com is an innovative online travel company that brings customers greater choice when booking flights by finding unique routes and prices not available elsewhere. Our flagship product, the Kiwi.com Guarantee, ensures peace of mind when traveling - providing instant credits in the event of flight disruptions so you can find replacement flights immediately, managing the check-in process on your behalf and ensuring all the information needed is at your finger tips to ensure a smooth, hassle free journey.| Search Kiwi.com |
| Deals |
| Kiwi.com Stories |
| Guarantee |
| Help & Support |
Written by the company
Kiwi.com's travel hacks
New ways to fly for less
As well as finding you the best deals, Kiwi.com puts a number of travel hacks at your disposal. New ways to search and build itineraries that wouldn’t normally exist, lower prices on popular routes, flexible ticketing, honest exchange rates and loads more.
Learn about our travel hacks hereContact info
615 00, Brno, Czech Republic
- https://www.kiwi.com/help/
- kiwi.com
3.9
Great
175K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Kiwi.com
Dear Customer,
We appreciate you taking the time to share your feedback about your experience with Kiwi.com.
Your input regarding pricing is important to us, and we want to ensure we understand your perspective fully. Our team will be reviewing your feedback as part of our ongoing efforts to improve our services.
A member of our team will reach out to you directly to discuss your experience further.
Best regards,
Customer Advocacy Team
customer service is very poor
customer service is very poor, and not replying and even if it is a flight fault they won't refund you until you haven't purchased all extra security and guarantee options before, it shouldn't be like that, they put fault on customers even if it is not their fault.
1 May 2026
Reply from Kiwi.com
Dear Asghar,
Thank you for taking the time to share your feedback with us.
We understand your concerns regarding your experience, and we want to assure you that all customer feedback is valuable to us. Our specialized agents are already examining your case and will conduct a comprehensive review of your booking situation.
You will be contacted by one of our team members following their investigation to discuss your case further.
Best regards,
Customer Advocacy Team
Reply from Kiwi.com
Thanks for sharing, Vítor. We aim to keep things straightforward, so it’s great to hear the booking felt simple and easy.
rebooked canceled flight no problems
1 May 2026
Reply from Kiwi.com
Hi Laure, great to hear the rebooking was seamless. We look forward to supporting your upcoming journey.
Poor refund service
My refunds are being processed for 1.5 months already. Whenever I send request through the support, I am told that patience has to be kept - I believe, requests have just been lost on their way to airlines and nobody ever send them again
31 March 2026
Reply from Kiwi.com
Dear Artem,
Thank you for taking the time to leave your feedback about your experience with Kiwi.com.
We value your input and want you to know that your concerns are being taken seriously by our team. Our specialized team will be examining your case thoroughly to understand the situation you have encountered.
Following their review, one of our representatives will contact you directly to discuss your booking.
Sincerely,
Customer Advocacy Team
Reply from Kiwi.com
Dear Edwin Yovani,
Thank you for leaving your valuable feedback regarding your recent experience with Kiwi.com.
We genuinely care about your feedback and are committed to addressing the issues you have raised. Our team is conducting a thorough investigation, and we will keep you updated on the progress and outcome.
One of our representatives will contact you as soon as the investigation is complete to assist with your case.
Kind regards,
Customer Advocacy Team
Reply from Kiwi.com
Greetings Marie, great to hear your booking was simple and the confirmation arrived quickly. Thank you for letting us know.
They cancelled my
They cancelled my. Flight wich i booked with £110 and I have to book again same day same time with £180
4 April 2026
Reply from Kiwi.com
Dear Florin,
Thank you for leaving your review regarding your experience with Kiwi.com.
We take all customer feedback seriously and want to assure you that we will be investigating the matters you have raised. Our dedicated team is currently reviewing your case and will conduct a thorough analysis of your booking.
You will be contacted directly by one of our agents following their investigation.
Yours sincerely,
Customer Advocacy Team
Reply from Kiwi.com
Hi Edward, great to hear everything went smoothly and you’ll be booking with us again. Thanks for the feedback!
Reply from Kiwi.com
Hey Mark, happy to hear the site was easy to use. Thank you for choosing Kiwi.com!
Reply from Kiwi.com
Hello Biljana, thanks for the enthusiastic shout‑out! We're pleased to have provided a perfect experience again.
Don’t Like Yo Company היול There Flynn…
Don’t Like Yo Company היול There Flynn I Duo Misty Cane s Long Past Bolt t To Chang The Flynn Give Money Back i’m בס n Never Holder Ticking t To Thing Disk Company Thank You
4 May 2026
Reply from Kiwi.com
Dear Eldad,
Thank you for taking the time to provide your feedback about your experience with Kiwi.com.
We understand your concerns and want to assure you that all customer feedback receives careful consideration from our team. Our investigation team will be conducting a detailed examination of your case and the issues you have encountered.
Following their review, you will be contacted by one of our representatives to discuss your booking further.
Best regards,
Customer Advocacy Team
Reply from Kiwi.com
Dear Jose luis,
Thank you for taking the time to leave your feedback regarding your recent experience with Kiwi.com.
We genuinely value all customer input and want to assure you that your concerns will receive proper consideration from our team. Our specialized agents will be conducting a comprehensive examination of the issues you have highlighted.
Following their detailed review, one of our representatives will contact you directly to discuss your case.
Best regards,
Customer Advocacy Team
Nice
So, I used this app. For first time and i am very supprised. Easy way to finish plan for travel. I am sure that I will use Kiwi for all travels in the future.
Best regards.
4 May 2026
Reply from Kiwi.com
Hello Irena, glad to know the app made planning your first trip effortless. We're happy you'll choose Kiwi for all your future travels.
Reply from Kiwi.com
Hello shamshad, thanks for the feedback. We're happy you found our service excellent and fast.
Good pricing
I have given bad review when Kiwi deserved but this time they deserve a good one as they did fulfill the price they have posted. It didn't take too much time. Thanks
1 May 2026
Reply from Kiwi.com
Hello Emran, thank you for letting us know the price matched the listing and the booking was quick. We’re happy to have earned a good review this time and hope your upcoming trip goes smoothly.
Easy booking, no issues
I had a very good experience with Kiwi. The booking process was simple and intuitive, and I was able to find a very good price. Everything was clearly explained, and the interface is user-friendly. I especially liked the flexibility of options and how easy it was to compare flights. Overall, the service was reliable and efficient. I would definitely use Kiwi again for future trips.
1 May 2026
Reply from Kiwi.com
Good to see your feedback, Dominika. We're pleased the intuitive booking, clear pricing and flexible options made the process smooth, and we wish you smooth travels on your next adventure.
Experience was one to be avoided. Bills should have been paid
Experience was one to be be desired. Flight was great and on time
19 April 2026
Reply from Kiwi.com
Dear Darren,
Thank you for sharing your feedback about your recent travel experience with us.
We value all customer input and want to ensure that your concerns receive appropriate attention from our team. Our dedicated agents will be conducting a thorough investigation of your booking experience.
Following their review, you will be contacted directly by one of our representatives.
Kind regards,
Customer Advocacy Team
Kiwi.com violated my international baggage rights and refused to correct it.
I booked an international journey from Paris CDG to Lubumbashi FBM (booking 773246177) through Kiwi.com. Despite this being a single international itinerary spanning 2countries, Kiwi.com applied the most restrictive regional baggage allowance (1 x 23kg) to my final connecting segment (Kinshasa to Lubumbashi), instead of the internationally applicable allowance of 2 x 23kg.
Under IATA Resolution 302 (Most Significant Carrier rule) and the Montreal Convention (1999), the baggage allowance of the primary long-haul carrier governs the entire international journey. Kenya Airways, the primary carrier on this booking, formally confirmed in writing that my allowance is 2 x 23kg for the full itinerary under PNR YJKC48.
Despite presenting this written confirmation from Kenya Airways, Kiwi.com's customer service team, through multiple exchanges over 24 hours, refused to correct the error, hid behind a self-service disclaimer, and failed to honour a requested manager callback.
I will be travelling as planned and forced to pay $280 in excess baggage fees at Kinshasa airport, a cost that is the direct result of Kiwi.com's misclassification of an international journey as a regional one.
I have escalated this matter to the CEO, and will be filing formal complaints with the Czech Trade Inspection Authority, the UK Civil Aviation Authority, and initiating a Mastercard chargeback.
I strongly caution any international traveller, particularly those transiting through African hubs, to verify their baggage allowance independently before booking through Kiwi.com. Their system does not correctly apply international aviation law to multi-segment itineraries. #Unacceptable.
4 May 2026
Unprompted review
Reply from Kiwi.com
Dear E B T,
We greatly appreciate your comprehensive review and the time you have invested in documenting your experience with us.
Your feedback highlights important aspects of international travel requirements, and we recognize the significance of the concerns you have brought to our attention. Our dedicated investigation team is currently conducting a thorough analysis of the matters outlined in your review.
One of our specialists will reach out to you directly following the completion of their detailed examination.
Kind regards,
Customer Advocacy Team
Easy booking, excelent service
I used Kiwi for my flight from Toulouse to CDG. The process was easy, and I got all my options clear, and the best I received my refund for my previous flight with no effort.
4 May 2026
Reply from Kiwi.com
Hello Avi, thank you for the feedback. We’re grateful the Toulouse‑CDG booking was easy and that the refund was handled effortlessly.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.