I've liked booking process, good price, services and reasonable insurance offer. App is very easy to use and made my travel much more comfortable due I knew where and when to go upfront and what's n... See more
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The way in which different solutions is put together is great and down to earth. In respect of ryanair, they have now changed to an application and you don't really know the absolute status of your... See more
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I like that I don't have to go through a million of different pages to book my flights, with Kiwi everything is much faster, altought there are some UI bugs I'd appreciate if they could fix. Import... See more
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It was dry easy on line but then I had to call to get by booking references so I could import them to Ryanair app . The baggage allowance wasn't made clear!
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Company details
About Kiwi.com
Written by the company
Fly for less, Guaranteed!
Kiwi.com is an innovative online travel company that brings customers greater choice when booking flights by finding unique routes and prices not available elsewhere. Our flagship product, the Kiwi.com Guarantee, ensures peace of mind when traveling - providing instant credits in the event of flight disruptions so you can find replacement flights immediately, managing the check-in process on your behalf and ensuring all the information needed is at your finger tips to ensure a smooth, hassle free journey.| Search Kiwi.com |
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| Kiwi.com Stories |
| Guarantee |
| Help & Support |
Written by the company
Kiwi.com's travel hacks
New ways to fly for less
As well as finding you the best deals, Kiwi.com puts a number of travel hacks at your disposal. New ways to search and build itineraries that wouldn’t normally exist, lower prices on popular routes, flexible ticketing, honest exchange rates and loads more.
Learn about our travel hacks hereContact info
615 00, Brno, Czech Republic
- https://www.kiwi.com/help/
- kiwi.com
3.9
Great
175K reviews
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price ,booking process
1 May 2026
Reply from Kiwi.com
Dear Cigdem Evirgen,
Thank you for taking the time to leave your review about your experience with Kiwi.com.
We value your feedback and want to ensure that the concerns you have raised receive proper attention. Our dedicated team is already working on a detailed analysis of your case to better understand your experience.
A member of our team will reach out to you directly with the findings of our review.
Yours sincerely,
Customer Advocacy Team
I bought one ticket Porto to London…
I bought one ticket Porto to London Ryanair and I have been charged twice from my bank. Still waiting for the refund of 117£
29 April 2026
Reply from Kiwi.com
Dear Edda Gaudino,
Thank you for bringing your concerns to our attention regarding your experience with Kiwi.com.
We understand the importance of resolving billing matters and want to assure you that your feedback will receive proper investigation. Our dedicated team will be conducting a thorough review of the situation you have outlined.
One of our representatives will contact you directly once our examination has been completed to discuss your case.
Kind regards,
Customer Advocacy Team
Reply from Kiwi.com
Thanks for sharing, Tatjana. Glad the offers and swift assistance hit the mark, and we’re happy you’re satisfied.
The booking process
The booking process, the prices, the communication, everything is professional. I am always very happy to book with kiwi. Highly recommend it!
4 May 2026
Reply from Kiwi.com
Hi Daniel,
Good to know the booking process, prices and communication felt professional. Thank you for the high recommendation and for choosing Kiwi.com again.
From the initial booking I was…
From the initial booking I was impressed by how you give constant updates and guidance on the trip - your constant reminders, notifications, reminders, I truly appreciated those. Booking with you was seamless and effortless - I will definitely do my next booking with you. Thank you for a wonderful service...and oh , I must the flights were slightly cheaper compared to your competitors:):)
1 May 2026
Reply from Kiwi.com
Hey MJP,
We're pleased our real‑time updates and seamless booking made your trip effortless, and it’s great you found our fares a bit cheaper. Looking forward to helping you with your next adventure.
KIWI = SCAM. No flight. No money.
I always book directly with airlines, but I found a really good deal on Kiwi and thought, what could go wrong if it’s just one flight? So I booked, I paid, and I received confirmation from Kiwi—but not the airline’s booking reference. I booked on May 3 for a flight scheduled on May 7. As I kept waiting for the booking reference, I decided to contact Kiwi. Their AI confirmed everything was set and that I would receive the PNR in the coming days. I’m still waiting.
I contacted the airline’s customer service, and they said, “Our system shows that the booking was not successfully ticketed and has therefore been automatically cancelled,” while Kiwi continued saying it was confirmed. After I sent the airline’s message to Kiwi, their AI bot said a human specialist would review my case, but that it could take more than 24 hours.
Which means that if I go to the airport in three days, I won’t be able to board that plane—and I may still have neither a solution from Kiwi nor my money back. Absolute SCAM. What am I supposed to do???
3 May 2026
Unprompted review
Reply from Kiwi.com
Dear María Espinosa,
Thank you for leaving your review regarding your recent experience with Kiwi.com.
We appreciate you taking the time to provide detailed feedback about your booking situation. Our specialized team will be conducting a thorough examination of the circumstances you have described in your review.
Following our investigation, one of our agents will be in touch with you directly to address your case.
Best regards,
Customer Advocacy Team
Kiwi.com has a very well designed and…
Kiwi.com has a very well designed and user friendly website. Thank you for all of your help. We highly recommend Kiwi.com for the best travel experience
4 May 2026
Unprompted review
Reply from Kiwi.com
Thanks for the kind words, Ad, we're happy our website’s design and user‑friendly layout made booking easy. We appreciate your recommendation and are ready to assist you on your next journey.
Good services at all
I had a really great experience booking through Kiwi.com. The platform was easy to use, prices were very competitive, and everything was clearly explained during the booking process.
Overall, a smooth and reliable experience. I would definitely use Kiwi.com again and recommend it to others looking for good prices and solid service.
4 May 2026
Reply from Kiwi.com
Great to hear, Fiezol, the platform’s ease of use and competitive pricing gave you a smooth, reliable booking. We’re grateful for your recommendation and look forward to serving you again.
I use Kiwi every time in Europe and…
I use Kiwi every time in Europe and always have a good experience with their service
23 February 2026
Reply from Kiwi.com
Hello Ye,
We're pleased you had a smooth, easy experience with Kiwi’s service. Thank you for sharing!
Reply from Kiwi.com
Thank you for your review, Christodoulos. Pleased to learn the app felt easy to use and the pricing, along with the discount, met your expectations.
Stay away. Horrible experience
It was a horrible experience from start to end. They basically stole my money and there is absolutely no one to reach out to and help. They just push you onto different AI agents that solve nothing. This is a horrible fraud company that you stay away from. Use booking.com or book directly with airlines. Never use this company, it is not even close to worth the headache.
1 May 2026
Reply from Kiwi.com
Dear Avery Aaron,
Thank you for taking the time to share your experience with us.
We genuinely appreciate your feedback and recognize the importance of addressing the situation you have described. Our investigation team is currently examining the details of your case to gain a thorough understanding of what occurred.
You will be contacted by one of our specialists after our review has been completed.
Best regards,
Customer Advocacy Team
A week after leaving my negative…
A week after leaving my negative review, I received an email saying they would reach out. I’m still waiting. no follow-up at all. Every response IS automated, and real customer support doesn't exist. Avoid them at all costs, they won't help you. They still owe us over 1K. Rats.
6 March 2026
Unprompted review
Reply from Kiwi.com
Dear Juan Guayanes,
Thank you for providing your feedback about your experience with Kiwi.com.
We recognize that your concerns require proper attention and care. Our dedicated team will be conducting a comprehensive review of the feedback you have shared with us.
Following our investigation, one of our representatives will be contacting you directly regarding your case.
Yours sincerely,
Customer Advocacy Team
I have called
I have called, messaged, and emailed without getting any feedback. Support is nonexistent.
4 May 2026
Reply from Kiwi.com
Dear Everett,
We greatly appreciate your review and the time you have taken to share your concerns with us.
We understand that communication is essential, and we want to ensure your feedback receives proper examination. Our investigation team will be conducting a detailed analysis of your case to understand your experience fully.
One of our representatives will reach out to you directly following our review to assist with your matter.
Yours sincerely,
Customer Advocacy Team
Thanks for the cool filters!
1 May 2026
Reply from Kiwi.com
Great to hear you liked the filters, Yuliia! We're happy they made your search smoother.
Reply from Kiwi.com
Hey Hitesh,
It's good to hear the prices were the best and our communications were prompt. We're here whenever you plan your next adventure.
Nice service
Nice service. I love their price calendar - sometimes it is possible to have an ad-hoc trip for EUR 70. Love it!
1 February 2026
Reply from Kiwi.com
Hi Yurii,
We're pleased the price calendar helped you find a €70 trip and that the service met your expectations. Thanks for the feedback!
I bought a ticket from them
I bought a ticket from them. I never received my ticket any information. They also charge me with my AMEX point and the money. And I never got my money back back and no one help me.
30 April 2026
Reply from Kiwi.com
Dear Rudi,
We appreciate you taking the time to share your feedback about your experience with Kiwi.com.
Your concerns are important to us, and we want to ensure they receive the attention they deserve. Our dedicated team is currently conducting a thorough investigation into the matters you have outlined in your review.
Following our examination, one of our representatives will reach out to you directly to discuss your case.
Best regards,
Customer Advocacy Team
Good prices for flytickets.
1 May 2026
Reply from Kiwi.com
Hey Sabina,
We're pleased you found our fares competitive. Thank you for sharing your experience.
Reply from Kiwi.com
Hi Boris,
Thanks for sharing your thoughts. Glad to know your experience was overall good.
Worked well..
1 May 2026
Reply from Kiwi.com
Thanks for the feedback, James. We're pleased it worked well for you.
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