Kittyspout & DoggySpout Reviews 

8,671
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 6,905 reviews, reviewers had a great experience with this company. Customers consistently state that their cats and dogs enjoy the fresh, flowing water, quickly adapting to the fountain and significantly increasing their daily water intake. Reviewers also appreciate the modern aesthetic, the exceptionally quiet motor, and the straightforward maintenance process that makes daily cleaning effortless. Some people were dissatisfied with the delivery service, pointing out that packages often take several weeks to arrive and tracking links can be unhelpful. A few other people also felt that the ordering process led to unexpected subscription enrollments for replacement filters which proved difficult to cancel.

What people talk about most

Product

Customers consistently note positive experiences with product, sharing that their cats quickly took to the... See more

Quality

Clients share positive opinions on quality, consistently highlighting the exceptional construction and... See more

User experience

Users describe positive interactions with user experience, highlighting how easy the fountain is to assemble,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with experiences varying widely among consumers.... See more

Order

Reviewers highlight ambiguous aspects of order processes, showing a wide range of experiences. On one hand,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the fountain. Easy to clean, holds plenty of water. Kitty loves it and took to it right away. Love that it's wireless and charges with a regular C connector. Shipping takes quite awhile, so reord... See more

Company replied

Rated 4 out of 5 stars

We absolutely love the kitty spout fountain. We find the auto ship filters wildly overpriced. This is disappointing. I didn’t realize that this was happening until the second shipment had arrived. If... See more

Company replied

Rated 4 out of 5 stars

It took my cat a couple of weeks to adjust to Kitty Spout, but now she's loving it. My only issue was that when I ordered the Kitty Spout, I was under the impression I was ordering the battery operat... See more

Rated 4 out of 5 stars

Sceptical about buying this especially over the delay in it arriving but understood the reasons why. It arrived set it up and thought I had made a mistake as my cat wouldn't even look at it . I prese... See more

Company replied


Company details

  1. Pet Store

Written by the company

KittySpout and DoggySpout improve your pet’s health & happiness by providing fresh, filtered water all day long. Loved by thousands of busy pet owners for their spout-like design and easy use.


Contact info

4.2

Great

TrustScore 4 out of 5

9K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(8,671)

7,606 reviews in the last 12 months

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Rated 3 out of 5 stars

The fountain has been a nice addition

The fountain has been a nice addition, increasing my cat’s water intake. My only issue: I signed up with autoship for filters. Kittyspout sent me a shipment when I still had plenty of filters remaining. I did not receive enough notification to enable me to postpone the shipment until I actually needed to replenish my supply. This constitutes a shady business practice in my opinion.

18 September 2026
Unprompted review
Rated 5 out of 5 stars

Two happy kitties…

Ordered the kitty spout water bowl for my 2 fellas. They absolutely love it. I like that its battery powered in case we lose power. They like the sensor on it that lets them control the water flow. I think it keeps them interested and drinking more.

9 April 2026
Unprompted review
Rated 1 out of 5 stars

Haven’t got my order

Haven’t got my order. It’s been weeks. I keep getting emails saying my address info is incorrect. I sent my address to the email. Then I get a new notification saying my order was shipped again and then again I got the same message that my address is wrong. Then I got an email saying I made another order. I want my money back immediately. And I do not want a response asking how to make it right. I just want my money back now please. Thank you

21 August 2026
Rated 2 out of 5 stars

Very poor comms

Bought a unit and a filter subscription. My subscription charged me two weeks ago for the next filters but nothing has appeared. Contacted Kittyspout and they told me it he filters are on back order and will be for another 14 days but they've taken my money. Where was the communications to tell me that, why do I have to ask them where my order is. This is basic customer service. Not impressed at all

20 September 2026
Unprompted review
Rated 1 out of 5 stars

I needed to send it back as my cat would…

I needed tosend itback as my cat would have nothg to do with it. There was no way I could put it into the tight ,small package and all I got was more letters and a runaround from your ladies. There was no help and I still have it stuffed in the package that won't fit and can't return it.. I would never recommend your compamny.In fact wrote a note on facebook warning people.

Linda Neal

13 August 2026
Rated 5 out of 5 stars

It's great

It's great. My cat drinks more. It's so quite. Such a good product. The best I've brought so far. Hopefully the last one

5 September 2026
Unprompted review
Rated 1 out of 5 stars

STOP!

STOP!! SENDING ME, KITTY SPOUT FILTERS. THE SPOUT BROKE IN JULY 2026. SO PLEASE DON'T SEND ANYMORE FILTERS. PLEASE!!!! DON'T SEND KITTY SPOUT FILTERS.

8 August 2026

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