Kitty Angels Reviews 355

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, kindness, and attentiveness. Many appreciate the peace of mind they get from daily updates and photos while on holiday, knowing their cats are well cared for and happy in their own homes. The company is frequently recommended for its reliability and the genuine love shown to pets. However, some people were dissatisfied with the service, specifically mentioning issues with dirty cat litter trays upon returning from holiday. These customers also expressed unhappiness with the company's lack of accountability or apology when approached about the problem, and reported rude interactions with a manager.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the professionalism, reliability, and... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Holidays

Customers had positive experiences with holidays, expressing satisfaction and peace of mind. Many reviewers... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We can’t recommend Kitty Angels Coventry (Antoinette) enough! She is amazing and our cats absolutely love her – even our shy boy who doesn’t usually warm up to people. Antoinette is professional, reli... See more

Rated 5 out of 5 stars

Absolutely brilliant service. We used Kitty Angels Central Brum multiple times over the summer and other ad hoc trips. The service is great and they're very responsive. We have a very nervous cat who... See more

Rated 5 out of 5 stars

I cannot thank Jenny enough for looking after Mittens while we were on holiday. I was worried about leaving our 11 month old cat at an unfamiliar cattery and so thought she would be happier at home. J... See more

Rated 5 out of 5 stars

This was our first time using Kitty Angels and they didn’t disappoint. Jackie was amazing! Sending lots of photos and updates showing Max going about his morning and evening routines which put our min... See more


Company details

  1. Pet Sitter

Written by the company

Kitty Angels premier cat sitters, located in Birmingham, Black Country, Kidderminster, Milton Keynes, Sheffield, Solihull, Tamworth, Telford & Warwick


Contact info

4.9

Excellent

TrustScore 5 out of 5

355 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Superb service…

Have used Kitty Angels for a few years now. Brilliant service. I never have to worry about my cats when I am away. It’s quite obvious that they love cats and do their uttermost to care for your cats. Our last holiday, the flights were delayed by 24hrs, I messaged Kitty Angels who were able to fit in extra visits last minute , a great relief knowing that was one less thing to worry about. I would highly recommend Kitty Angels.

3 April 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, they cared for my cats (and houseplants) while I went away and updated me daily. Really pleased with the service and will use again. Recommend completely.

16 March 2025
Unprompted review
Rated 5 out of 5 stars

Great service & total commitment.

Great service at very short notice and Heydi did a grand job of visiting twice a day. Not only fed the two cats, but also played with them, sent photos via WhatsApp, closed & opened the curtains and turned the lights on and off!!

2 April 2025
Unprompted review
Rated 5 out of 5 stars

Kitty Angels are brilliant Contacted…

Kitty Angels are brilliant Contacted them at short notice and they accommodated me immediately. Very prompt and efficient and flexible service. Laura came to look after my cat family twice a day and did a fab job. SO caring. Formed a rapport with all the cats and took care of every detail. Didn't let us down. Came through completely. Even got us milk and bread for when we returned home. Cats were very happy with Laura and responded well to her presence in our home. Laura kept them to their routine so they did not get upset. Will definitely be using their services again. No more cattery for us

18 March 2025
Unprompted review
Rated 5 out of 5 stars

First time using Kitty Angels

First time using Kitty Angels, and we will certainly be using them again in the future. Our cats were extremely well looked after when we were away, I think they preferred it to when we’re at home!

We also really appreciated the updates and photos too.

Excellent service and I’d recommend it to anyone!

13 March 2025
Unprompted review
Rated 5 out of 5 stars

100% recommendation!

We’ve used Kitty Angels for years now, across two addresses, and every single experience has been amazing! We have two former feral cats who are nearly impossibly to catch, therefore staying at home is so much better for them than kennels. The peace of mind makes for a relaxing time away as Kitty Angels go above and beyond to ensure your cats are so well cared for. I’d recommend them 100%!! Thank you!

11 March 2025
Unprompted review
Rated 5 out of 5 stars

I have been using the wonderful Kitty…

I have been using the wonderful Kitty Angels for many years now and I am always very happy that my cats would be taken very good care of while I'm away. They all clearly love cats and provide a professional and personal service. Both me and my cat Phoenix are very happy!

24 February 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Once again Kitty Angels provided an excellent service! I returned home to a calm and relaxed cat who I know has been well looked after. Kitty Angels are ultra reliable and clearly love cats! I get a full and reassuring report after each visit with lots of lovely photos & sometimes videos.

18 February 2025
Unprompted review
Rated 5 out of 5 stars

Happy cats!

We'd had a bad experience leaving our house cats with a cattery in the past. They were very unhappy and anxious in an unfamiliar setting, and one of them even stopped eating! Kitty Angels to come to the rescue!! Our beloved cats ars well cared for in the comfort and familiarity of their own home. Each visit includes playtime and enrichment activities. Best of all is that we get daily pics and videos, so we can see just how happy and relaxed our pets are. Highly recommend using Kitty Angels

14 February 2025
Rated 5 out of 5 stars

Kitty Angels are fantastic!

We’ve been using Kitty Angels for many years now and extremely happy with the service they provide. Our boys Ringo & George love them and we are always safe in the knowledge of how well they are being looked after while we’re on holiday. They also send daily updates & photos which we love. Strongly recommend them for looking after your cats.

22 January 2025
Unprompted review
Rated 5 out of 5 stars

I will use these guys now for my…

I will use these guys now for my kitties - I have 12 and am a dedicated cat mom - some of my kitties will come to people others get stressed - please to report they were not stressed when I came back and the house was as expected - litter trays and feeding stations clean and tidy - the best thing is I trust these people as my kitties were fine and would recommend

22 January 2025
Unprompted review
Rated 5 out of 5 stars

Amazing company

Kitty Angels have looked after our two cats for their whole lives, and I can’t recommend them highly enough. Their communication is excellent, the cats clearly adore everyone who comes to look after them, and it’s so reassuring to have someone checking on not only the cats but keeping an eye on the house, drawing the curtains etc. Our cats aren’t the easiest to look after as they are normally allowed out during the day but are shut in the house while we’re away, which they don’t like and make determined efforts to escape, but Kitty Angels have been universally brilliant at thwarting their escape attempts and keeping them safely inside. One of our cats has medication twice a day and they are both raw fed and Kitty Angels have been perfect at managing their pills and food. They are the perfect company and I don’t know what we would do without them. Thank you!

20 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent again.

Excellent again.
Have used Kitty angels several times previously & always been great service, with lots of daily updates & photos. Annette was great again this time. Reccomended.

9 January 2025
Unprompted review
Rated 5 out of 5 stars

Reassuring to know that this service is here

For the second time I had to leave my cats for an extended period but they have never been in a cattery away from home. The cat sitters we have had through Kitty Angels have been outstanding; conscientious in keeping everything ship shape and ensuring all kitties were accounted for - even the very shy ones. With photos, videos and daily check-ins I know that I can leave them with confidence that Kitty Angels will look after them and I unequivocally recommend the service.

1 January 2025
Unprompted review
Rated 5 out of 5 stars

Friendly and obliging sitter service

We’ve used Kitty Angels for a while and always been happy with the service, sitters tend to be great very cat friendly. Our current sitter, Katie is lovely, even though our cats have some anxious behaviours, and our cats seem quite settled and have been treated kindly. We are really happy with the consistent service.

3 January 2025
Unprompted review
Rated 5 out of 5 stars

Kitty Angels is absolutely fab

Kitty Angels is absolutely fab. Katie was incredible and kept me updated on each visit. Soo thankful for her and for coming over the Christmas period too! Highly recommend ☺️

24 December 2024
Unprompted review
Rated 5 out of 5 stars

Jay and Tony are always so reliable and…

Jay and Tony are always so reliable and do a fantastic job on their visits to my two cats. Every time I’ve booked them, they’ve gone above and beyond to ensure myself and cats get the best service. Wholeheartedly recommend Jay and Tony for their outstanding professionalism and high quality of care! X

15 December 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

All of the angels always take the best care of our precious cat. We love the updates and photos and we can feel the love that they give. We have used them for many years and with previous cats. They cater for all the cats’ unique needs. I would recommend them without hesitation.

20 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

As always, Kitty Angels were super efficient and communicated well with me. It's so reassuring to know that my cat will be well looked after at each visit. I always get loads of lovely photos and videos and a full report for each visit.

23 November 2024
Unprompted review

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