Kitchenware Express Reviews 676

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently pleased with the quality of the products, often highlighting their durability and excellent performance. Many appreciate the competitive pricing, especially when items are on sale, and find the ordering process straightforward and efficient. The delivery service is frequently praised for its speed, reliability, and careful packaging, ensuring products arrive in perfect condition. However, some customers experienced issues with order tracking not being updated or with receiving incorrect items. A few people also noted that some newer products seemed thinner or lighter than previous versions from the same brand, leading to concerns about their longevity.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praise the superb quality of pans,... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast and efficient delivery,... See more

Quality

People report positive experiences with quality. Many customers praise the superb quality of items, such as... See more

Order

Users describe positive interactions with order. Customers found the ordering process straightforward and... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy peasy purchase. Early doors but pans seem to perform liked we hoped nicely packed. The previous Meyers indeed lasted just over 10 years and were amazing. Hopefully its a similar experience. Tha... See more

Rated 5 out of 5 stars

A fantastic company with a phenomenal customer service team. I recently returned some faulty pans, and the team were simply amazing in ensuring I received a perfect set of pans. I would definitely rec... See more

Company replied

Rated 5 out of 5 stars

Replacement Meyer saucepan set to replace old and well used Meyer set. As luck would have it an offer on what I wanted so a very good price. Trackable delivery free too boot. What's not to like? Two... See more

Rated 5 out of 5 stars

Fab company. Delivery was quick and item was well packaged. I did do an order with this company through a 3rd party site a few months ago and the item turned out to be out of stock. Kitchenware Expres... See more


Company details

  1. Home Goods Store
  2. Countertop Store
  3. Kitchen Supply Store

About Kitchenware Express

Written by the company

Kitchenware Express brings you some of the world's biggest and best kitchenware brands, at market-beating prices!

Whether you're looking for cookware, bakeware, cutlery, glassware, or kitchen accessories, our extensive premium-quality collection means you'll always find a product to suit you - at unbeatable prices.

Our brands include: Prestige | Circulon | Anolon | Meyer | Luigi Bormioli | LocknLock | Oneida

We offer both current and discontinued ranges, and pass the savings directly to you. Our regular promotions and stock often sell out fast, so visit the website to shop now and don't miss out! SHOP SALE SHOP ALL CONTACT US


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

676 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

Are we home?

lovely product, few problems with delivery, driver did not make much effort to see if we were home.

22 September 2025
Kitchenware Express logo

Reply from Kitchenware Express

Thank you for your kind words about the product. We’re sorry to hear there were issues with the delivery experience. That’s certainly not the level of service we aim to provide, and we appreciate you bringing it to our attention. We’ll pass your feedback on to our delivery partners to help improve future service.

Rated 1 out of 5 stars

Wrong product sent waiting on…

Wrong product sent waiting on confirmation on a refund

29 July 2025
Kitchenware Express logo

Reply from Kitchenware Express

Hello. We’ve emailed you the return instructions for the incorrect item. Once we receive it back, we’ll confirm and process your refund. Apologies for the inconvenience.

Rated 2 out of 5 stars

Thinner pans than the past

Its seems shrinkflation is not only for chocolate bars and crisps.
I've have a set of Anolon pans for over 23 years and they have been fantastic, absolutely no complaints. As they were understandably starting to look a little tired I decided to replace them with another set for the next 20 years. I did not even look at any other brands I just thought Anolon has been great, we will go will the same again. The delivery was very fast, next day but unfortunately the new pans are a disappointment. They are considerably thinner and much lighter than my existing Anolon pans. I'm not sure this set will last 20 years. Please be aware if you are replacing an older set it's far from a like for like change.

30 July 2025
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Reply from Kitchenware Express

Thank you for sharing your experience — we truly value your loyalty and the trust you've placed in Anolon over the years.

We’re glad to hear your original set served you well for over two decades, and we understand your disappointment with the differences in the new set. Our cookware continues to evolve with updated materials and design, but we appreciate that long-term durability is a key expectation, especially for returning customers.

Your feedback is important. If you’d like to discuss your concerns further or explore alternative options, our customer care team would be happy to help. You may contact us here: https://kitchenwarexpress.co.uk/pages/contact-us

Thank you again for your honest review — it helps us continue to improve and support our customers better.

Rated 5 out of 5 stars

Excellent service!

A fantastic company with a phenomenal customer service team. I recently returned some faulty pans, and the team were simply amazing in ensuring I received a perfect set of pans. I would definitely recommend this company as you are in safe hands if something goes wrong with your product and the warranty is extremely generous. I have never experienced this level of customer aftercare before. The team provided outstanding care with every interaction! I will definitely be shopping with this company again for my cookware needs.

7 July 2025
Kitchenware Express logo

Reply from Kitchenware Express

Thank you so much for your thoughtful and generous feedback! We're absolutely delighted to hear that you had such a positive experience with our customer service team. Ensuring our customers feel supported and valued is at the heart of everything we do, and it's incredibly rewarding to know we were able to assist you with your cookware replacement.

Rated 5 out of 5 stars

Easy peasy purchase

Easy peasy purchase. Early doors but pans seem to perform liked we hoped nicely packed. The previous Meyers indeed lasted just over 10 years and were amazing.
Hopefully its a similar experience.
Thank you pan makers.

30 June 2025

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