Kitchenmaiden Reviews 12

This is an inferior product. Worked perfectly at first. Used it almost every day. Then the handle was flimsy, the pouring stopped working & the sprayer sprays all over. Very unhappy. Money wasted. I bought 2. One for myself & one for my daughter along with a very expensive bottle of EVOO & a loaf of Italian bread for dipping. Now I look like the idiot! Very unhappy with this product. They give you a 30 guarantee bc it won't work after that! I want my $$ back!!!!!

Broken Sprayer no response from customer service. I did receive my order, but one out of the three items I ordered had a broken sprayer. Per the company website FAQ, if I sent an email with a photo of the broken item they would send a replacement. I sent two photos and a video showing how a working sprayer looked and also how the broken sprayer was not working. I have tracking on those emails and know that they have been opened at least 9 times - but no response or attempt to reply to me.

Scam!
I placed an order at the beginning of December. Informed at end of December that order was delayed. I have tried to contact them several times since and never get a reply. They are either a scam or have appalling customer service.

I placed an order 1/31/25 for 2 items. As of 2/20 I still do not have the items. I called customer service multiple times with no answer. I emailed help@kitchenmaiden multiple times, No response. After attempting to track item tracking states "undeliverable". I never received an email stating it was shipped.

I saw there add on social media and I went to there website and I saw they had a buy 1 get 1 free option for $29.99 so I bought it. It took maybe about a month give or take some days. I only received 1 of 2. The 1 I received works well but the whole reason why I bought it is for the buy 1 get 1 free option. I realized that on Amazon from a different company you can buy 3 for the same price I paid. I called customer service many times at all different hours and customer service is always unavailable. I emailed them multiple times didn't get a response either. Also messaged through there website and still no response. Poor customer service and didn't fulfill my complete order. Definitely a scam.

100% money back guarantee is non-existent. I’ve been calling, emailing to refund 3 of the products I bought. They have not gotten back to me at all.

I received the Oil dispenser and it did not have the sprayer tube. I've e-mailed them 4 times and tried to call (no answer). The spray function was the reason I ordered this. All I want is for them to mail me a tube. Another example of Chinese companies misleading the public. Beyond upset. Do not order from this company.

I ordered the oil dispensers for Christmas presents in late November. They arrived December 31st. I have emailed the company 5 times and hear nothing. One came with no tube to go into oil. I'm asking for a refund or replacement.
However I get no response. Avoid them at all costs.

I ordered 4 of the 2 in 1 oil dispensers on November, 27, 2024. I received my order 1/3/25. I wanted to give them a la Christmas gifts. When I opened the package, all of the boxes were crushed. The product is a very cheap plastic. I feels as thought the handle will break easily. The wording on the box makes no sense. One thing on the box is “Please don’t put in the sterilized cupboard”. I have contacted the company to return the products.

I too, made an order at the beginning of December, and have not received as of yet. Have contacted customer service on their website, but have not gotten a response. My credit card was charged on December 8.

Placed an order back on the 10th of December. They accepted my payment. Haven't heard anything else about my order Order number 58353. I have emailed them and still no response from them. Guess I just wasted my money.

Ordered and paid goods on 26th November still waiting to get them. Tracking app tells you very little. Not clear when ordering goods coming from the US. Customer services don't respond to emails. Very poor experience so far and disappointed as wanted the items for a birthday present for a friend before Christmas.
24 December
Still awaiting my goods and any kind of response from Kitchenmaid. My advice avoid at all costs; appalling customer service.
28 December
Goods arrived today, damaged and in boxes that have clearly been used before, so probably returns. Discovered originally from China, so are well travelled to say the least, if not great for the environment. Still not one word from Kitchenmaiden. Will write off as I don't have the energy to return.
Never again. Lesson learnt.