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Review summary

Created with AI, based on recent reviews

Evaluating 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, highlighting that items are well-engineered, durable, and often exceed expectations, even for premium-priced goods. Many people appreciate the competitive pricing, finding products to be excellent value and often cheaper than elsewhere. The delivery service is consistently described as fast and efficient, with many orders arriving the next day as promised. However, some customers also noted issues with delivery, experiencing delays or failed attempts, which occasionally impacted their project timelines. A few other people also felt that the product did not come with all the necessary components for installation, leading to additional inconvenience.

What people talk about most

Product

People report positive experiences with product, often highlighting the excellent quality of items like... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the speed and efficiency, often... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the good quality of products,... See more

Price

Reviewers mention positive feedback about price. Many customers found the prices to be great, competitive,... See more

Service

Users describe positive interactions with service, highlighting excellent customer service from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service but only via email as there is no contact number. This makes it a little hard to have a conversation. They use DX delivery partners who were useless for me but thankfully Kitche... See more

Rated 5 out of 5 stars

Online purchase from Kitchenfair of a Vauth Sagel 300 pull out larder with chrome baskets. Lots of choice in all sizes. Chose this one as reputable manufacturer and competetively priced with Free next... See more

Rated 5 out of 5 stars

Only a small purchase but impressed nevertheless by company in a number of ways. The purchase, kitchen unit handles, was exactly what I wanted and the price was excellent. Ordered one day, received n... See more

Rated 5 out of 5 stars

I ordered an integral dual kitchen waste bin. It was delivered 'postage free' the next day in perfect condition. The easy to follow instructions enabled me to easily fit it inside the under sink cupbo... See more


Company details

  1. Kitchen Furniture Store

Written by the company

Premium kitchens, kitchen doors, sinks, taps, handles, worktops and all things required to build your dream kitchen at a fair price.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

263 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 3 out of 5 stars

Service was good on my first order with…

Service was good on my first order with next day delivery but for my second order I was not notified the product was not in stock and would be delayed by a week. Assuming it would be delivered next day I emailed to see if it would be ok to go out without missing the delivery I was told it wasn’t in stock.

8 January 2026
Rated 1 out of 5 stars

Late delivery, missing parts, not happy.

I ordered the item on the 22nd with it being advertised as next day delivery, I didnt receive it until 6th.

My installer came to take out the old bin, unpackaged this 1 but it didn't come with the various screws needed to install, I had to pay for their time and still no bin installed with an open kitchen unit.

The paper instructions are not very clear at all either.

I thought paying premium for this bin was a good idea but I am regretting that decision now.

6 January 2026
Kitchenfair logo

Reply from Kitchenfair

Hi Stephen,

I'm sorry to hear your bin was delivered with some missing parts. Please could you let us know the parts that are missing so we can supply these. If you can reply to the emails we have sent regarding this that would be great thanks.

Your order was placed on the 28th of December. Over Christmas, as advertised across the website we, and our suppliers, were closed for dispatching orders until Monday 5th. Your bin was then sent on a next day service for delivery on the 6th.

Rated 5 out of 5 stars

Halio easy cargo, 400mm / Service

I was looking for a kitchen cupboard bin and after some research narrowed it down to a few which I thought were suitable. I contacted Kitchenfair for advice and from their detailed information chose the Halio Easy Cargo. Very quick delivery, with regular updates. The actual bin was incredibly easy to fit and I am extremely happy with the purchase and helpfulness of Kitchenfair.

10 December 2025
Rated 5 out of 5 stars

Door handles

Excellent quality with quick delivery. Previously purchased from this company with good service and communication, needed more .. no hesitation to use them again

16 December 2025
Rated 1 out of 5 stars

A delivery fiasco

A delivery fiasco! Great handles but repeatedly out for delivery but failed to drop. Eventually days later we got our next day delivery items.

2 December 2025
Kitchenfair logo

Reply from Kitchenfair

Hi Sarah,

We are truly sorry for your delivery experience. The feedback we have had from several couriers at this time is they were very busy over the black Friday week. We tried our best to rectify this by sending you a completely new replacement order as the first was lost by the courier. As you know this was delayed again due to what we were told was a driver emergency. We are sorry you had this unusual very poor delivery experience but glad to know your handles did arrive eventually and you do like them.

Rated 5 out of 5 stars

Pull out larder purchased online from Kitchenfair.

Online purchase from Kitchenfair of a Vauth Sagel 300 pull out larder with chrome baskets. Lots of choice in all sizes. Chose this one as reputable manufacturer and competetively priced with Free next day delivery included and it arrived in the morning of the next day! Good quality pull out larder which pulls out easily and closes softly. Would buy from Kitchenfair again.

13 November 2025
Rated 3 out of 5 stars

Product supplied is as I expected.

Product supplied is as I expected.

Issue I had was the delivery of the item, I initially had to chase to see if my order had been accepted to then find out my order would be one week late due to insufficient stock. I had to chase to find out all of this, not great customer experience.

15 November 2025

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