The dress is stunning! My daughter is so excited for her upcoming party. We had no issues at all, shipping does take sometime so I would keep that in mind but overall everyone was super helpful. Thank... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Perfect dress! Shipping can be a little slow and expensive is my only complaint! Also thank you Demi for the help !
Company replied
My daughter begged for her KissProm dress for her 8th grade graduation. It was honestly perfect. It wasn’t overly expensive and fit her so well. I only took a star off because the straps on the dress... See more
Company replied
I’ve had an amazing experience with KissProm! They were extremely communicative and made sure I was a pleased customer. Ellen especially made sure to keep in touch everyday. Informing me what dresses... See more
Company replied
Company details
Written by the company
We are an online retail company that offers girls' and woman's prom dresses. Customers can browse prom dresses online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high-quality products and high-quality services.
Contact info
2785 Cabot Dr,#7-165., 92883, Corona, United States
- 9512944771
- service@kissprom.com
- kissprom.com
4.3
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Kissprom
Fast shipping and dress fits really well! I got a lot of compliments on the dress at prom and the dress fit me really well! I would recommend getting your normal size as it fit me perfectly.
30 May 2026
Unprompted review
Reply from KissProm
Dear lani haina,
Thank you for your positive feedback. We’re honored to know that our customer service and dresses left a good impression on you.
Your satisfaction is important to us, and comments like yours inspire our team to continue delivering the level of care and quality our customers expect from KissProm.
We sincerely appreciate your support and hope to assist you again in the future. 💋
Best regards,
The KissProm Team
The dress was beautiful
The dress was beautiful, fast, affordable and true to size! We had a great experience! Thank you to Kate and the team for your help!
17 May 2026
Unprompted review
Reply from KissProm
Dear Stephanie,
Thank you for your positive feedback. We’re honored to know that our customer service and dresses left a good impression on you.
Your satisfaction is important to us, and comments like yours inspire our team to continue delivering the level of care and quality our customers expect from KissProm.
We sincerely appreciate your support and hope to assist you again in the future. 💋
Best regards,
The KissProm Team
Reply from KissProm
Dear Willow,
Thank you for your positive feedback. We’re honored to know that our customer service and dresses left a good impression on you.
Your satisfaction is important to us, and comments like yours inspire our team to continue delivering the level of care and quality our customers expect from KissProm.
We sincerely appreciate your support and hope to assist you again in the future. 💋
Best regards,
The KissProm Team
The dress was absolutely gorgeous
The dress was absolutely gorgeous. It fit great and was nice because you could adjust it if needed. I loved it.
27 May 2026
Unprompted review
Reply from KissProm
Dear Kara,
Thank you for taking the time to leave such a thoughtful review. We’re glad to hear that you had a positive experience with both our collection and our customer service.
Ensuring our customers feel confident and well-supported throughout their journey with KissProm is always our priority, and your feedback means a great deal to us.
We appreciate your trust and look forward to welcoming you back. 🤍
Warm regards,
The KissProm Team
The Perfect Dress
We ordered a lot of dresses until we finally found the one. Ellen helped us order the perfect dress. It was well made with great material. My daughter received so many compliments on her prom dress.
4 April 2026
Unprompted review
Reply from KissProm
Dear Amanda,
Thank you for your positive feedback. We’re honored to know that our customer service and dresses left a good impression on you.
Your satisfaction is important to us, and comments like yours inspire our team to continue delivering the level of care and quality our customers expect from KissProm.
We sincerely appreciate your support and hope to assist you again in the future. 💋
Best regards,
The KissProm Team
Great experience, even greater customer service!
I had originally ordered one style dress and then after a bit (before it shipped) I had changed my mind on the style. I had reached out to their customer support team and was met with prompt responses, care, and kindness. My new style dress arrived promptly (earlier than expected!) and I am in LOVE with it! Particularly, Maisie was VERY helpful and took the time to explain my options to me which I really appreciated! I recommend KissProm!
9 June 2026
Unprompted review
Reply from KissProm
Dear Kaitlyn,
Thank you for your positive feedback. We’re honored to know that our customer service and dresses left a good impression on you.
Your satisfaction is important to us, and comments like yours inspire our team to continue delivering the level of care and quality our customers expect from KissProm.
We sincerely appreciate your support and hope to assist you again in the future. 💋
Best regards,
The KissProm Team
Beautiful dress
The shipping was faster than we expected. The dress exceeded our expectations. It is exactly as the picture on the website. It is a beautiful dress. The measurements were right. It was a perfect fit. Were are very happy with our purchase. The color is just gorgeous. Thank you to the customer service team (Maisie) for keeping us posted with the orders updates and delivery.
24 June 2026
Unprompted review
Reply from KissProm
Dear Lynnie,
Thank you for taking the time to leave such a thoughtful review. We are very pleased to hear that you are satisfied with our customer service.
Ensuring our customers feel confident and well-supported throughout their journey with KissProm is always our priority, and your feedback means a great deal to us.
We appreciate your trust and look forward to welcoming you back. 🤍
Warm regards,
The KissProm Team
Perfect dress
Perfect dress! Shipping can be a little slow and expensive is my only complaint! Also thank you Demi for the help !
5 May 2026
Unprompted review
Reply from KissProm
Hi,
Thank you for taking the time to leave such a thoughtful review. We are very pleased to hear that you are satisfied with our customer service. At the same time, because it is the peak season, there are quite a lot of orders, and some dresses require a certain amount of production and shipping time. However, we will also strive to improve this issue.
Your satisfaction is important to us, and comments like yours inspire our team to continue delivering the level of care and quality our customers expect from KissProm.
We sincerely appreciate your support and hope to assist you again in the future. 💋
Best regards, The KissProm Team
Unreliable shipping information
I placed my order on June 8 for my courthouse wedding dress. After 9 days, I still had not received a shipping confirmation, so I contacted customer service. Their response was difficult to understand and felt like a generic template rather than a reply that addressed my specific concern. I was simply told that the delay was “standard processing.”
My order was also given an estimated delivery window of June 12–15, but that date came and went without the dress arriving. As of June 20, the package is still in transit after shipping from California, leaving me anxious about whether it will arrive in time for my wedding.
I genuinely hope the dress is beautiful when it arrives, but I think future brides should know that, in my experience, the processing time, shipping estimates, and customer service communication did not match the expectations I had when placing my order. If you’re ordering for a wedding or another important event, I would strongly recommend ordering well in advance or choosing a retailer with more reliable fulfillment and clearer communication.
20 June 2026
Unprompted review
Reply from KissProm
Dear M P,
We're very sorry to hear about your frustration and truly regret that this experience has been so stressful, especially with your courthouse wedding on the line.
Nine days without a shipping confirmation, a missed delivery window, and a generic response that didn't address your specific concern, that is not the service we want to provide, and it's certainly not what you deserved when placing an order for such an important day.
We also understand how anxious you must be with the package still in transit and your wedding date approaching. That level of uncertainty is unacceptable, and we take full responsibility for the lack of clear, timely communication from our team.
We appreciate you bringing this to our attention and will review the handling of your order internally to ensure our communication and fulfillment process remains fair and clear.
Kind regards,
The KissProm Team
Cheap dresses, won't refund money
We ordered a dress, but sadly the quality was not what was pictured. So we returned the dress and followed all their instructions. The website represented that a refund would be received in 2-3 weeks. No such refund was issued and it has been 6 weeks. I let the company's internal review system know. But have had no contact.
11 May 2026
Unprompted review
Reply from KissProm
Hi ,
We sincerely value your feedback and take all customer concerns seriously, particularly when it comes to our shipping time range.As this is currently the peak season, many customers have ordered the same dress. At the same time, we sincerely apologize to you for the customer service not responding to your questions in a timely manner.
Please reach out to our customer service team so that we can address your specific concerns promptly. You can expect a reply to your email within 48 hours.
If there's anything else we can do to assist you during this time, please don't hesitate to reach out to us directly.
Sincerely,
KissProm Team❤️
Do not order from this company
Do not order from this company. I ordered a dress in March for my daughter for prom. I paid for expedited shipping, however the dress didn’t arrive. I contacted Kissprom a week later and was told there was a delay and I would receive the dress in the next few days. I did but they did not refund the expedited shipping costs. The quality of the dress was poor and it didn’t work for her. I returned it per their policy instructions. They received the dress on April 27 and I still waiting on a refund. I was told (and their website states) refund within 48 hours. That was 6 weeks ago. They are quick to respond to emails but it’s always “there’s a delay, you should expect it in 5-7 business days.” I am still waiting on a refund from which they will deduct a restocking fee. So even if I get a refund it will be about 65% of what I paid for the dress and shipping. This company is untrustworthy and unethical and I would never recommend them to anyone.
24 March 2026
Unprompted review
Reply from KissProm
Hi ,
We sincerely value your feedback and take all customer concerns seriously, particularly when it comes to our shipping time range.As this is currently the peak season, many customers have ordered the same dress. At the same time, we sincerely apologize to you for the customer service not responding to your questions in a timely manner.
Please reach out to our customer service team so that we can address your specific concerns promptly. You can expect a reply to your email within 48 hours.
If there's anything else we can do to assist you during this time, please don't hesitate to reach out to us directly.
Sincerely,
KissProm Team❤️
STELLAR SERVICE
Susan from Customer service was extremely helpful with prompt messages immediately back leaving us feeling stress free. The purple dress looked stunning on my daughter supporting Pancreatic Cancer . Thankyou Kiss prom team for your excellent customer service .
27 April 2026
Unprompted review
Reply from KissProm
Hi,
Thank you for your positive feedback. We’re honored to know that our customer service and dresses left a good impression on you.
Your satisfaction is important to us, and comments like yours inspire our team to continue delivering the level of care and quality our customers expect from KissProm.
We sincerely appreciate your support and hope to assist you again in the future. 💋
Best regards,
The KissProm Team
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY! The return process is a nightmare. They received my return on May 10th and I still do not have the money in my account. I have emailed 4 times and have called twice. The dress was over $200 and my refund if I ever get it is only $132. Absolutely insane! They are not helpful at all and will keep your money as long as they can and will return only a portion.
18 June 2026
Unprompted review
Reply from KissProm
Dear Monique,
We sincerely value your feedback and take all customer concerns seriously, particularly when it comes to our return policy & custom service. Please reach out to our customer service team so that we can address your specific concerns promptly. You can expect a reply to your email within 48 hours.
If there's anything else we can do to assist you during this time, please don't hesitate to reach out to us directly.
Sincerely,
KissProm Team❤️
Buyer Beware!
Buyer Beware!
I ordered a $200 wedding dress online and waited weeks for it to arrive, only to discover that it looked nothing like the dress pictured on the website. To make matters worse, the company also sent me a wedding veil that I never ordered.
I immediately contacted customer service and requested a return. Despite the fact that they sent me the wrong dress, they are trying to charge me a $30 restocking fee. Apparently, their return policy changed 24 hours after I placed my order, and they are refusing to waive the fee.
I have sent numerous emails, spoken with a representative, and even provided photos showing that the dress is unworn and still has the tags attached. Yet no one has been willing to help or even respond. This is by far the worst customer service I have ever experienced.
All I want is to return the incorrect dress and receive a full refund. Why should I have to pay a $30 restocking fee for a mistake the company made?
I strongly advise others to think twice before ordering from this company. Poor quality, misleading photos, and terrible customer service have made this an incredibly frustrating experience.
15 June 2026
Unprompted review
Reply from KissProm
Dear Jennifer,
We're very sorry to hear about your frustration and truly regret that this experience has been so disappointing.
You received a dress that does not match the product photos, along with an item you never ordered. That is entirely on us, and we should have handled your return without applying any fee — regardless of when our policy was updated.
We also understand how upsetting it must be to reach out multiple times without getting a real response. That is not acceptable, and we take full responsibility for the lack of timely communication on our end.
We appreciate you bringing this to our attention and will review the handling of your return internally to ensure our communication and inspection process remains fair and clear.
Kind regards,
The KissProm Team
Would give a 0 if I could
Would give a 0 if I could. ABSOLUTE WORST SERVICE EVER!!! Was told via website dress shipping would be there in 2 weeks… It took 2 months and then when we received LATE after prom date , the dress it smelled like nasty fish to be new almost made us vomit at the smell, my daughter would’ve never worn it even if it came on time! Absolutely disgusting! Return process is a joke! Took over 2 months to get a refund! They never answer the phone or emails! This place is a SCAM STAY AWAY!!! Would never order again!!!
30 March 2026
Unprompted review
Reply from KissProm
Dear Sam,
We're very sorry to hear about your frustration and truly regret that this experience has been so disappointing.
A two-month delivery when two weeks was promised and arriving after your daughter's prom, is completely unacceptable. On top of that, receiving a dress with a strong odor is not something any customer should have to go through, and we understand how upsetting that must have been.
We also take full responsibility for the return process taking far too long and for our team failing to answer your calls and emails. That is not the service we want to provide, and it's not the experience you deserved.
We appreciate you bringing this to our attention and will review the handling of your return internally to ensure our communication and inspection process remains fair and clear.
Kind regards,
The KissProm Team
Great quality and customer service
The dresses I bought were beautifully made and high-quality. Customer Service representative named Ellenwas top-notch and worked with me to make sure that the dresses arrived with the correct measurements and in time for our concert event! Would definitely recommend this company.
11 June 2026
Unprompted review
Reply from KissProm
Dear Hillary,
Thank you for your positive feedback. We’re honored to know that our customer service and dresses left a good impression on you.
Your satisfaction is important to us, and comments like yours inspire our team to continue delivering the level of care and quality our customers expect from KissProm.
We sincerely appreciate your support and hope to assist you again in the future. 💋
Best regards,
The KissProm Team
I had the best experience here!!
I had the best experience here! The customer service was great and they had SO many dresses to choose from! I had the best time with my mom!
14 June 2026
Unprompted review
Reply from KissProm
Dear Lily,
Thank you for your wonderful review. We’re so glad to hear that you enjoyed our dress selection, and the support from our team.
Providing a welcoming and helpful in-store experience is something we truly value. We look forward to welcoming you back again soon. 🤍
Kind regards,
The KissProm Team
the ladies were so sweet and helpful!!
14 June 2026
Unprompted review
Reply from KissProm
Dear Faith,
Thank you for your wonderful review. We’re so glad to hear that you enjoyed our dress selection, and the support from our team.
Providing a welcoming and helpful in-store experience is something we truly value. We look forward to welcoming you back again soon. 🤍
Kind regards,
The KissProm Team
Fast delivery of our beautiful dress…
Fast delivery of our beautiful dress great customer service helped me change the dress size absolutely amazing quality dress will definitely buy again from kiss prom
1 May 2026
Unprompted review
Reply from KissProm
Dear Ashley,
Thank you for your positive feedback. We’re honored to know that our customer service and dresses left a good impression on you.
Your satisfaction is important to us, and comments like yours inspire our team to continue delivering the level of care and quality our customers expect from KissProm.
We sincerely appreciate your support and hope to assist you again in the future. 💋
Best regards,
The KissProm Team
The dress is stunning
The dress is stunning! My daughter is so excited for her upcoming party. We had no issues at all, shipping does take sometime so I would keep that in mind but overall everyone was super helpful. Thankful for Kate and her kindness!
10 June 2026
Unprompted review
Reply from KissProm
Hi Elizabeth,
Thank you for taking the time to leave such a thoughtful review. We are very pleased to hear that you are satisfied with our customer service. At the same time, because it is the peak season, there are quite a lot of orders, and some dresses require a certain amount of production and shipping time. However, we will also strive to improve this issue.
Your satisfaction is important to us, and comments like yours inspire our team to continue delivering the level of care and quality our customers expect from KissProm.
We sincerely appreciate your support and hope to assist you again in the future. 💋
Best regards, The KissProm Team
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