I had a billing question and contact support. They replied quickly and explained things clearly. The app works well, and I was the customer service.
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See what reviewers are saying
To be honest the best dating collection they got i seen so far compare with other apps .While many web pages have difficulty share contacts , people not trust each other. Kismia people on the dating a... See more
After being on this app for 6 months, NO ONE RETURNS MESSAGES. The app then sets you up for an auto-renewal. By the time you become disgusted with another useless dating site. They have you billed fo... See more
Company replied
The experience was good easy to access the profiles and meet different people. It's just a pity that not all man there needs love others are scammers others are selling whatever others just liers, whi... See more
Company details
Written by the company
Kismia is a secure online dating platform available for over 20 countries on Android, iOS and web. It has been uniting the hearts of millions of couples from all over the world for 10 years now. Within this period, more than 51 million people all over the world have signed in to our website and installed our app. From the technical viewpoint, it processes tens of thousands of requests per second, terabytes of secure data and over 50 high availability microservices. With the help of AI, we are always improving the security of our user data, their confidentiality and safety. The neural network is learning from the already available information and always improving in the process, which helps track unusual user behavior at the registration stage, evaluate the risk factor and help safeguard the users from fraudulent activity. To verify the identity of users on the platform we use photo verification and the computer vision model. Do not be lonely in your city. Meet someone with Kismia right away. Create an account and find the love of your life to build a truly happy and long-term relationship in reality. It starts with a conversation. Join now & browse matches you’re truly compatible with!
Contact info
United States
- support@kismia.com
- kismia.com
4.3
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Assistance was phenomenal
Assistance was phenomenal, Maria was quick and efficient.
20 October 2025
Unprompted review
Unsure about this app.
Unsure about this app.
Just paid a second time weekly to send more likes to get more matches. All of a sudden the last few days the search filters are exhausted and no-one to view although I am seeing different likes coming through on my profile.
Won't be paying any more monies on this site
7 October 2025
Unprompted review
Reply from Kismia
Hello, Taylor! Thank you for sharing your experience. We’re sorry to hear that you’ve encountered difficulties with the search filters. Please note that the search for interlocutors is based on your geolocation. If there are few users in your area, the system may show profiles from nearby locations instead. Every day, new users join our platform, so we recommend checking back regularly - your matches may increase soon. The likes you’re receiving could also be from people who use a broader search range. If you’d like, you can contact us at support@kismia.com, and we’ll be happy to review your profile and make sure everything is working properly for you.
Wonderful team
Wonderful team, I enjoyed helpful care about my problem. Thank you
16 September 2025
Unprompted review
The site works well
The site works well, I found plenty of choices to browse through. Chat area works well and there are plenty of people browsing. I did have some issues with using a gift card for payment but the customer service seemed to be very helpful with finding a solution. Over all very happy / entertained.
8 September 2025
Unprompted review
Thumbs up
This is by far the best dating/hook up site I have ever used. It keeps the day going with a vast selection of people to talk to and possibly meet if that's what you are looking for. I recently moved and found this to be my go to for meeting new people. Give it a try you won't be disappointed.
31 August 2025
Unprompted review
Very bad app do not waste your money…
Very bad app do not waste your money they using AI for replying massage not real
25 August 2025
Unprompted review
Reply from Kismia
Hello, Nick! We’re sorry to hear about your experience. We want to assure you that all registered users on our platform are real people. You may sometimes get the impression of automated replies because of features like automatic greetings, which are designed to help users start more conversations. Also, please keep in mind that not everyone logs in every day, so it’s best to reach out to users who are currently online. If you experience any suspicious activity or need help, please contact us at support@kismia.com, and we’ll be happy to assist you.
Good app
Good app, Mary was really helpful, thank you so much for quick and high quality work
18 August 2025
Unprompted review
Helpful and really quick with responses
Helpful and really quick with responses
14 August 2025
Unprompted review
My experience with kismija was great…
My experience with kismija was great because you can find many wonderful people and friends and even find your other half
3 August 2025
Unprompted review
Everything was good until I purchased a…
Everything was good until I purchased a subscription, from there I can't even log in my own account and see what's going on with my page. Everytime I login in my account I am asked to upload a picture at least then I proceed to upload the picture but nothing proceeds for further steps and It ends up in that circle of picture uploading. I tried to contact the customer support and all they do is send me emails that different people are messaging me and all that crap. At this point I don't want anything to do with this website, I just want the subscription cancelled so that my credit card doesn't keep getting charges. It's not worth it at all please beware.
23 July 2025
Unprompted review
Reply from Kismia
Hello, James!
Thank you for your message. We’re sorry to hear about the difficulties you’ve encountered while trying to access your profile.
If you're being asked to upload a photo repeatedly and cannot move forward, it may be a verification issue — and we completely understand how frustrating that can be. This is definitely not the experience we want you to have. If you would still like to continue using the site, the issue can usually be resolved by completing the photo upload correctly. Just let us know, and we’ll be happy to help you with the process so you can regain full access.
Alternatively, if you'd prefer to cancel your subscription and avoid further charges, please contact us at support@kismia.com with the email address linked to your profile — and we’ll handle it for you.
We’re here to assist you with anything you need.
Very good app
17 July 2025
Unprompted review
Sofia was really helpful for all the…querys
Sofia was really helpful for all the questions she is really a gem thanks for the help
16 July 2025
Unprompted review
Good options
Good options. The only downfall is the high price like all other apps. Other than that it's ok.
14 July 2025
Unprompted review
Reply from Kismia
Hello, Matt! Thanks for your feedback! We’re happy to hear you enjoy our website overall. Regarding the prices, they are actually in the average range compared to similar services, and they help us keep improving features and maintaining a safe, high-quality experience. We appreciate you being with us!
Kismia does not allow to really…
Kismia does not allow to really communicate with ladies interested on you every thing has a NEW price!!! chats , hellos and everything BIG SCAM EVER!!!
9 July 2025
Unprompted review
Reply from Kismia
Hello, Luis! Thank you for your feedback. We're sorry to hear you feel this way. Kismia offers a variety of features designed to help users connect, and some of them are available through paid services. This allows us to maintain a high-quality platform and a safe environment for everyone. We offer different service packages with different subscription benefits and different prices. Each user chooses which features they need. If you need help understanding your subscription, feel free to contact our support team at support@kismia.com — we’ll be glad to assist you.
Technical support is very friendly and…
Technical support is very friendly and useful, thanks to the assistant Victoria.
3 July 2025
Unprompted review
I made a mistake but there was a girl…
I made a mistake but there was a girl on aupport who helped me a lot , Maria is his name , i love you maria if you see that and thank you so much
21 June 2025
Unprompted review
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