Kip Candle Co Reviews 

321
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing enthusiastic feedback about their purchases. Customers frequently praise the incredible fragrances, beautiful presentation, and the exceptional overall quality of the natural candles and soothing soaps. People also highlight the exceptionally fast delivery, secure packaging, and the wonderful support provided by the dedicated team behind the brand. However, some customers also noted occasional issues such as missing dispatch notifications, carrier delivery delays, or minor product flaws. A few reviewers experienced specific problems like lost parcels, a lack of strong scent throw, or items arriving with minor structural faults.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the strong, long-lasting... See more

Quality

Customers report positive experiences with quality, highlighting that items like candles and soaps are... See more

Delivery service

Clients share positive opinions on delivery service, highlighting that parcels arrive very quickly and... See more

Staff

Users describe positive interactions with staff, highlighting wonderful and incredibly kind owners. Consumers... See more

Order

People report positive experiences with order, highlighting recurring purchases of soaps and beautifully... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been a customer for a little while now and honestly every time I get a new scent I’m just so thrilled at how good it is ! Currently burning gingerbread in my living room & chai on the middle floor - m... See more

Company replied

Rated 5 out of 5 stars

What an amazing product.. I’ve been ordering the flora soap bar on repeat.. my skin has gone from being full of spots and scars to minimal scars. It smells beautiful, makes my skin feel beautiful. I c... See more

Rated 5 out of 5 stars

Fantastic company, thoughtful and always go above and beyond. Your enquiries are answered swiftly, and you can tell that they care about delivering lovely products and excellent service. Use this busi... See more

Company replied

Rated 5 out of 5 stars

Every delivery is 5* I’ve purchased from Kip Candle Co on several occasions and every time I’ve been left very impressed with their products and customer service..best service I’ve had from any compan... See more

Company replied


Company details

  1. Candle Store
  2. Decoration and Interior Design Store
  3. Health and Beauty Shop

Written by the company

Kip Candle Co. was born out of our passion for travel. Everywhere we went we would collect beautiful smelling candles and incense to bring back to relive our adventures in our home. It’s amazing how quickly a scent can take you back to a moment or place. We created our own Travel Candle Range to take wherever we went: Mini Travellers for a long weekend camping or a city break, and Travel Tins for our longer adventures, both perfect for packing into your luggage when on the move. Next came our Original Range: Large Container Candles in sleek minimalist metal containers, designed to compliment any decor and made to burn when you are home, reliving your adventures and reminding you of your travels. Our Premium Coffee Table Range with a triple wick, offers maximum scent throw and cosy illumination for your home, ideal for larger spaces. We work with sustainable eco soy wax, using a hand poured, small batch approach. Our candles are unique in their maximum strength of scent; we pride ourselves on offering the strongest fragrancing on the market. Every candle is hand made lovingly by us in our studio, making each one individual and of the highest quality.


Contact info

4.9

Excellent

TrustScore 5 out of 5

321 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.9

All reviews

(321)

74 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing service and the wax melts have…

Amazing service and the wax melts have an amazing smell that lasts.

28 November 2025
Kip Candle Co logo

Reply from Kip Candle Co

Hi Sian,

Thank you so much for your lovely review! 💚 We’re thrilled to hear you’re enjoying your wax melts and that the scent is hitting the right notes. It really means a lot to us that our products and service make a difference for you.

— Anna & Kyle

Rated 5 out of 5 stars

Spiced Orange Candle

Gorgeous smelling candle, have bought a few but this is my favourite!
Fast delivery and great customer service!. I cannot recommend enough. Thankyou!!

3 December 2025
Kip Candle Co logo

Reply from Kip Candle Co

Hi Lisa,

Thank you so much for your lovely review! 💛 We’re thrilled to hear Spiced Orange is your favourite — it’s definitely a seasonal classic. We really appreciate your support and can’t wait to scent your home again soon!

— Anna & Kyle

Rated 5 out of 5 stars

Amazing products and impeccable…

Amazing products and impeccable customer service from start to finish. Loyalty is rewarded with great offers and being kept up to date with all the latest products.

1 December 2025
Kip Candle Co logo

Reply from Kip Candle Co

Hi Katie,

Thank you so much for your kind words! 💚 We’re so glad you enjoy the products and our little updates — it means a lot to us. We can’t wait to share more scents and surprises with you soon!

— Anna & Kyle

Rated 5 out of 5 stars

The best products and always fantastic…

The best products and always fantastic customer service from Kyle and Anna. Thank you 💖

31 October 2025
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Reply from Kip Candle Co

Hi Lauren,

Thank you so much for your lovely review! 💚 We’re thrilled you’re enjoying the products and our service — your support really means the world to us.

— Anna & Kyle

Rated 5 out of 5 stars

Love Kip Candles

Love Kip Candles - smell divine!
This Christmas edition looks beautiful too.

4 November 2025
Kip Candle Co logo

Reply from Kip Candle Co

Hi Kate,

Thank you so much! 💚 We’re so glad you’re enjoying the scents — and we’re thrilled you love the Christmas edition too!

— Anna & Kyle

Rated 5 out of 5 stars

The most beautifully scented luxurious…

The most beautifully scented luxurious candles you can buy. Amazing service as always.

27 October 2025
Kip Candle Co logo

Reply from Kip Candle Co

Hi Rebecca,

Thank you so much! 💚 We’re thrilled you’re enjoying your candles — it really means a lot to us.

— Anna & Kyle

Rated 5 out of 5 stars

WOW & WOW👏❤️

Just incredible, Kyle & Anna and have done a really good job of making these. I originally ordered through TikTok, these candles are the nicest candles I have ever smelt they have such unique scents and make my house cosy, warm and smelling amazing. Something that I’m really happy about is the scent doesn’t disappear, i had a vision in my mind of what they may smell like when Anna described these but it exceeded all expectations because they are even better. Embers and Upstate truly stand out for me but namaste is my favourite 🩷 I loved them all so much I bought more and recently got a soap bundle which I can’t rave about enough, flora and campfire coffee are so lovely 😩 ( the Basil hand &body wash, every time I use it it reminds of being in a spa, has a really luxurious smell and feel to it) Overall I have just been left so happy with these products and the service, that these will now be a regular item that I purchase for my home, hopefully upgrading to the triple wicks soon 🥰 I can’t wait to gift these to friends and family and get them to experience the smell of these ! Thank you keep up the good work of this lovely lil business xxx

22 October 2025
Unprompted review
Kip Candle Co logo

Reply from Kip Candle Co

Hi Chantelle,

Wow — your message absolutely made our day! 🩷 We’re so thrilled to hear how much you’re enjoying the candles, soap, and hand & body wash. Knowing that the scents are filling your home and bringing that cosy, spa-like feeling means the world to us.

Thank you so much for your support, and for sharing your excitement with friends and family too! We can’t wait for you to try the Triple Wicks — we think you’ll love them even more. 🕯️💚

— Anna & Kyle

Rated 5 out of 5 stars

This company is amazing

This company is amazing, the candles and soaps are amazing, highly recommend and will definitely be back for more (already have)

23 October 2025
Kip Candle Co logo

Reply from Kip Candle Co

Hi Natasha,

Thank you so much! 💚 We’re thrilled to hear you’re loving the candles and soaps. It means so much to us to have your support, and we can’t wait to welcome you back for more! 🕯️✨

— Anna & Kyle

Rated 5 out of 5 stars

the best small business!

I received my wax leaf bundle on Wednesday and i’m so pleased with all the scents that Anna chose! I had never had Embers before but i’m obsessed it’s such a beautiful scent😍you can smell everything before you even open the box! Always happy with my purchases thankyou Anna and Kyle x

30 October 2025
Unprompted review
Kip Candle Co logo

Reply from Kip Candle Co

Hi Leah,

Thank you so much! 💚 We’re so glad you’re loving the wax leaf bundle and that Embers has won you over — it’s one of our favourites too! It means a lot to hear you enjoy everything even before opening the box. We really appreciate your support and can’t wait to share more scents with you soon! 🕯️✨

— Anna & Kyle

Rated 5 out of 5 stars

Amazing people and there there stuff is…

Amazing people and there there stuff is absolutely amazing and I will be buying from them again think I've found my favourite candle place x

1 October 2025
Kip Candle Co logo

Reply from Kip Candle Co

Hi Laura,

Thank you so much! 💚 We’re thrilled to hear you’ve found your favourite candle place with us. It really means a lot, and we can’t wait to share more scents with you soon! 🕯️✨

— Anna & Kyle

Rated 5 out of 5 stars

Perfect communication

I've ordered a Lemelia light from them.
It came with a wonky charger port. Couple of emails with Kyle, it was sorted. Item returned, new one received within a week...
They are spot on with customer service. I'd choose them in the future.
Thank you

3 October 2025
Kip Candle Co logo

Reply from Kip Candle Co

Hi Mate,

Thanks so much for your kind words! 💚 We’re really glad we could sort that quickly for you. It means a lot to know you’d choose us again — we can’t wait for you to enjoy your Lemelia light! 🕯️✨

— Anna & Kyle

Rated 5 out of 5 stars

The most beautiful wax melts and…

The most beautiful wax melts and candles.

The owners are so lovely.

28 September 2025
Kip Candle Co logo

Reply from Kip Candle Co

Hi Deborah,

Thank you so much! 💚 We’re thrilled you’re enjoying the wax melts and candles, and it really means a lot to hear such kind words about us too.

— Anna & Kyle

Rated 5 out of 5 stars

I purchased sundown wax melts and I…

I purchased sundown wax melts and I have to say it was such a uplifting scent, my home smelt amazing with it and the amount of compliments I received about my house smelling great was lovely to get.
I cant wait to try more products from you guys.

19 September 2025
Unprompted review
Kip Candle Co logo

Reply from Kip Candle Co

Hi Shelley,

Thank you so much! 💚 We’re thrilled to hear Sundown filled your home with such a lovely, uplifting scent—and that it got compliments too! We can’t wait for you to try more of our products and see which become your next favourites.

— Anna & Kyle

Rated 5 out of 5 stars

Amazing!

Every delivery is 5* I’ve purchased from Kip Candle Co on several occasions and every time I’ve been left very impressed with their products and customer service..best service I’ve had from any company. Quick dispatch and delivery, if you get the chance, try sundown hand lotion it’s amazing. I’m looking forward to further orders from KCC!

24 September 2025
Kip Candle Co logo

Reply from Kip Candle Co

Hi Rita,

Thank you so much for your lovely review! 💚 We’re thrilled to hear you’ve been impressed with both our products and service. Sundown Hand Lotion is such a favourite, and we’re so glad you love it too! We can’t wait to send more of our scents your way.

— Anna & Kyle

Rated 5 out of 5 stars

Bought 2 upstate travel candles

Bought 2 upstate travel candles , can honestly say there amazing, Iv purchased many candles through the years from different companies and after a few hours not been able to smell them , but these I put it on at 11am and blow it out at 7.30 pm and was still as strong as when I first lit it , there very dedicated to there company, answering every question straight away , and delivery is fast , I’m not going to waste money buying candles of anyone else now , Iv found candles that last start to finish, thank you guys , ur amazing at what you do x

4 October 2025
Unprompted review
Kip Candle Co logo

Reply from Kip Candle Co

Hi Caren,

Thank you so much for your amazing review! 💚 We’re so happy to hear your Upstate Travel Candles filled your space all day — that’s exactly how we want them to perform. Your support and kind words mean the world to us, and we can’t wait to send more of our favourites your way.

— Anna & Kyle

Rated 5 out of 5 stars

Excellent - everyone needs to try atleast once

Been a customer for a little while now and honestly every time I get a new scent I’m just so thrilled at how good it is ! Currently burning gingerbread in my living room & chai on the middle floor - my whole house smells so good, giving ultimate autumnal cosy vibes . Super fast delivery , excellent customer service and even better quality in the product . Cannot fault you guys and I’m a customer for life now !

3 October 2025
Unprompted review
Kip Candle Co logo

Reply from Kip Candle Co

Hi Christina,

Thank you so much for your lovely words! 💚 We’re thrilled to hear your home is filled with cosy autumnal vibes — Gingerbread and Chai are such favourites for this time of year. Your support and enthusiasm really mean so much to us, and we can’t wait to keep sending more scents your way!

— Anna & Kyle

Rated 5 out of 5 stars

Best company ever

Best company ever! The candles all smell beautiful, especially surfwax. You won’t regret buying from Kyle and Anna, they are amazing. I won’t go anywhere else, I’m a customer for life. Thank You KCC.

23 September 2025
Unprompted review
Kip Candle Co logo

Reply from Kip Candle Co

Hi Rita,

Thank you so much for this! 💚 We’re over the moon you love Surfwax (and the rest of the candles too!). Your support means everything to us, and we’re so happy to have you as part of the Kip Candle Co family — here’s to many more scents to enjoy!

— Anna & Kyle

Rated 5 out of 5 stars

Great communication& products are…

Great communication& products are stunning!!!
The smells and the product display are beyond words hugely recommended

15 September 2025
Kip Candle Co logo

Reply from Kip Candle Co

Hi Elin,

Thank you so much! 💚 We’re thrilled you’re loving the scents and the presentation — it really means a lot to hear. Your support and kind words make everything we do so worthwhile!

— Anna & Kyle

Rated 5 out of 5 stars

Beautiful product

Beautiful product. Arrived quickly.

5 September 2025
Kip Candle Co logo

Reply from Kip Candle Co

Hi Sue,

Thank you so much! 💚 We’re so glad it arrived quickly and that you’re enjoying it. Your support means the world to us!

— Anna & Kyle

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