No communication paid for express delivery 1-2 days had no update on the item and by the looks of it from the reviews everyone has this problem don’t order from here ! Update , they cancelled my orde... See more
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DO NOT and I repeat DO NOT buy anything from this company. They will give you no update on your order, they will not reply to any correspondence. Tried to cancel order once I'd managed to find an alte... See more
I ordered zipper n shorts set didn't give me option of what payment wished to use. Took of carf didn't wanty pay with. So ordered another set plus found discount managed to use another payment method.... See more
Seamless transaction. Was kept up to date with delivery etc. delivery was also very fast. Will 100% buy again.
Company details
Written by the company
Welcome to KintaroClo, your premier online destination for high-quality activewear. At KintaroClo, we are passionate about helping you look and feel your best during every workout and active endeavour. We specialize in offering top-notch activewear from renowned brands like Nike and Under Armour, ensuring that you have access to the latest trends and performance-enhancing gear. Our mission is to provide you with a seamless online shopping experience, exceptional customer service, and a wide range of activewear options that cater to your unique style and fitness needs. Whether you're an athlete, a fitness enthusiast, or simply someone who appreciates stylish and comfortable activewear, we have something special for you. At KintaroClo, we believe in transparency and accountability. We value your feedback and strive to continuously improve our offerings and services. That's why we invite you to share your shopping experiences with us on Trustpilot. Your honest reviews help us understand your needs better and inspire us to raise the bar even higher. Join our growing community of satisfied customers and be part of the KintaroClo journey. Discover why so many trust us to deliver the best in activewear fashion and performance. Thank you for choosing KintaroClo, where style meets functionality, and where your feedback truly matters.
Contact info
11 Coldstream Park, KY8 5TB, Fife, United Kingdom
- kintaroclo1@gmail.com
- kintaroclo.com
People also looked at
No communication paid for express…
No communication paid for express delivery 1-2 days had no update on the item and by the looks of it from the reviews everyone has this problem don’t order from here !
Update , they cancelled my order without telling me because they are on “vacation “ so now I have to wait for my money back
2 August 2024
Unprompted review
DO NOT and I repeat DO NOT buy anything…
DO NOT and I repeat DO NOT buy anything from this company. They will give you no update on your order, they will not reply to any correspondence. Tried to cancel order once I'd managed to find an alternative as there was no update on when my order would be with me. I have yet been able to speak to anyone via email and I have opened a case with PayPal
1 July 2024
Unprompted review
Very poor service
Absolutely disgrace of a company, returned an item over 3 weeks ago, continuously emailing that items have arrived at returns address with no communication at all or refund. Shambles of a company will be escalating further.
7 May 2024
I ordered zipper n shorts set didn't…
I ordered zipper n shorts set didn't give me option of what payment wished to use. Took of carf didn't wanty pay with. So ordered another set plus found discount managed to use another payment method. Sent me email saying cancelled set bcos bought 2. Obvs one with discount. Been emailing bcos no invoice was in package for return details. Absolute farce of company. Take matters further is don't get relpy
26 April 2024
Unprompted review
No returns policy
No returns policy, been trying to get somone for close to 2 weeks and no reply to emails or just fobbed off
22 April 2024
great service as always
11 April 2024
Unprompted review
I haven’t gotten my order that I…
I haven’t gotten my order that I ordered more than a week ago
28 March 2024
This is the 2nd time buying clothing…
This is the 2nd time buying clothing from this company & both times they had put the complete wrong address on the parcels which was in a completely different area
24 March 2024
Seamless transaction
Seamless transaction. Was kept up to date with delivery etc. delivery was also very fast. Will 100% buy again.
26 March 2024
Unprompted review
Doesnt even deserve one star
Doesnt even deserve one star! Avoid ordering from this place . Ordered a week ago you get a confirmation email and that is it even with express delivery 1-2 days. Messaged on instagram email and even through there website. Absolute scam artists order no 4050 either refund my order or send it out or trading standards will be getting contacted!!
26 February 2024
Unprompted review
I have emailed this company 9 times now, also Facebook messenger with bo response to returning my shorts for a different size, they state 14 days to request and time is running out, what farse
I have emailed this company 9 times n
4 February 2024
Don’t buy from here!!!
I spent £148 on a set that I’ve been wanting for ages I did trust this place but now I don’t they send me no emails only from when I placed the order then they randomly cancel my order with no explanation or reason and sent 7 emails and messaged them on social media I orders last Tuesday and it’s been a week without a response on any social media or emails my order number was #4041 I hope I get my refund because I want my money back because I’m sick of being messed around with no emails back ur Ment to reply back what a business this is
7 February 2024
Unprompted review
Read your emails and social media as I…
Read your emails and social media as I have sent for a refund awful service
29 December 2023
Reply from Kintaroclo
Dear Leigh,
We sincerely apologise for the inconvenience you've experienced and for any delay in our response. We understand the importance of addressing your concerns promptly.
We want to assure you that your feedback has not gone unnoticed. We've had some serious personal issues impacting our operations recently, but please know that we are actively working to resolve all pending returns, refunds, and orders as quickly as possible.
We are committed to providing excellent service to all our customers, and we're dedicated to making this right for you. Please message us via Instagram @kintaroclo__ and we will arrange a return for you
Once again, we apologiae for any frustration this has caused, and we appreciate your patience and understanding.
Sincerely,
Jack
I messaged the company on both…
I messaged the company on both Instagram and Tik tok and also sent an email. All of these were ignored. I ordered two items from this company with no response. This is clearly an issue as I see plenty of people have had the same issue. All I want is my stuff or a refund. Can’t understand how you can put on your website about being such a professional company with the way you treat a customer. Should have checked the review before i ordered anything.
4 January 2024
Unprompted review
Reply from Kintaroclo
Dear Ryan,
We sincerely apologise for the delay in responding to your messages and for the inconvenience you've experienced with your order. Your feedback is important to us, and we want to make things right for you.
We understand your frustration, and we want to assure you that we've had some serious personal issues impacting our operations recently. However, this is not an excuse for the lack of communication, and we take full responsibility for any lapses in our service.
To assist you further, could you please provide us with your order number or the name associated with your order? This will allow us to investigate the issue and expedite the process of resolving your request for either your items or a refund.
We're committed to addressing this promptly and improving our communication and service standards. Your satisfaction is our priority, and we're dedicated to ensuring a positive resolution for you.
Thank you for bringing this matter to our attention, and we appreciate your patience as we work to resolve it.
Kind regards,
Jack
KintaroClo
It's not very often I will go out the way to leave a bad review...
It's not very often I will go out the way to write anything negative online but I feel I need to be honest.
So I ordered christmas presents on the 12th of December (bearing in mine it takes 1 to 3 days delivery) I spent a value order of £240 so yes it was not a huge amount. By the 22nd I had still not received anything so I wrote to the business page on Instagram asking for an update on my order. My message was ignored.
I also sent a 2nd message after Christmas which again was ignored.
Then without ANY any email or correspondence from the company, on the 28th, my order was cancelled. I still do not know the reason.
I understand that over the festive period mistakes can happen, but the zero communication is and was totally unprofessional and totally unacceptable. I was refunded eventually on the 29th, 17 days after placing the order.
Hopefully after posting this i can get answers.
12 December 2023
Unprompted review
Reply from Kintaroclo
Dear Martin,
We sincerely apologise for the delay in responding to your messages and for the inconvenience you've experienced with your order. Your feedback is incredibly valuable to us, and we appreciate you taking the time to share your experience.
First and foremost, we want to extend our deepest apologies for the lack of communication and the delay in processing your order. We understand your frustration, and we want to provide some context for the issues you've encountered.
During the time of your order, we were facing some serious personal challenges within our team, which unfortunately impacted our ability to maintain regular communication and fulfill orders in a timely manner. While we understand that this does not excuse the experience you had, we want to assure you that we are taking steps to improve our processes and communication channels to prevent similar situations in the future.
Regarding the cancellation of your order without prior notification, we understand how frustrating and unacceptable this must have been for you. We sincerely apologise for any confusion or inconvenience this caused.
Please know that your satisfaction is our top priority, and we're dedicated to regaining your trust and confidence in our brand. If you have any further questions or concerns, please don't hesitate to reach out to us directly.
Thank you for bringing this matter to our attention, and we appreciate your understanding and patience as we work to resolve it.
Kind regards,
Jack
KintaroClo
Bought clothes and 6 days later still…
Bought clothes and 6 days later still not arrived. Paid 2 days express delivery should have been delivered last Friday. No contact from company, tracking info etc nothing. If not heard anything by tomorrow reporting to trading standards.
20 December 2023
Unprompted review
Reply from Kintaroclo
Dear Gordon
We sincerely apologise for the delay in the delivery of your order and for any inconvenience this has caused. Your feedback is important to us, and we want to address your concerns promptly.
We understand your frustration with the lack of communication and the delay in receiving your parcel. Unfortunately, during the time of your order, we were facing some serious personal challenges within our team, which affected our ability to provide timely updates and fulfill orders as expected.
Regarding your order, we're pleased to inform you that your parcel has since been delivered, as confirmed by the tracking number MZ153269477GB. However, we understand that the delay and lack of communication have fallen short of your expectations, and for that, we sincerely apologize.
We take customer satisfaction seriously, and we're committed to improving our processes and communication channels to prevent similar situations in the future. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to contact us directly.
Thank you for your understanding and patience, and we apologise once again for any inconvenience caused.
Kind regards,
Jack
KintaroClo
Made an order said it be delivered…
Made an order said it be delivered within 2-4 days had no updates emailed twice and not had any replies was supposed to be a Christmas present!!
22 December 2023
Unprompted review
Reply from Kintaroclo
Dear Kris
We apologise for the delay in responding to your emails and for the inconvenience you've experienced with your order. Your feedback is important to us, and we want to ensure that we address your concerns promptly.
To assist you further, could you please provide us with your order number or the name associated with your order? This will allow us to investigate the issue and provide you with an update on the status of your delivery.
Please rest assured that we are actively working to resolve this matter for you.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve it.
Kind regards,
Jack
KintaroClo
Reply from Kintaroclo
Dear Colin Bell,
We appreciate you taking the time to bring this to our attention. We've investigated the orders placed on 18.11.23 and 24.11.23, both with tracking numbers TQ229643758GB and TQ233393699GB, both tracking numbers show on Royal Mail as delivered.
Our records indicate that both parcels were dispatched promptly, and according to our shipping details, they have been successfully delivered to the provided address.
Regarding the lack of response from our customer service team, we've thoroughly reviewed our social medias and emails and, unfortunately, couldn't locate any inquiries from your end. If you need to contact us please email us via the contact page on our website or via Instagram @kintaroclo__
Thanks
Jack
First time using this company
First time using this company , ordered on the Friday got my order on the Saturday materials spot on , seem a good company defo be back
15 November 2023
Unprompted review
not arrived
ordered over 2 weeks ago now and parcel still hasn’t been received. nothing done about it and no sign of getting the parcel back or a refund. not happy
31 October 2023
Reply from Kintaroclo
Dear Charlie,
Thank you for sharing your recent experience with KintaroClo, and we appreciate your ongoing communication with our team regarding your order.
We understand your frustration with the delay in receiving your parcel, and we want to assure you that we have been actively engaged in addressing this issue prior to your review. As you are aware, we have been in contact with you, and we're aware that the parcel has been confirmed as delivered by Royal Mail, which adds to the complexity of this situation.
Rest assured that we have been working diligently to resolve this matter. We have initiated the claims process with Royal Mail to investigate the delivery discrepancy and determine why you did not receive your order. Our goal is to ensure that you either receive your order or receive a refund as needed but we unfortunately need to go through the Royal Mail claims process first before we do anything.
We emailed you several days ago to let you know that we will keep you posted with all updates regarding the Royal Mail claims process and we hope to get this resolved as soon as possible
Thanks
Jack
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