Wayne (the guy from the support) was absolutely amazing! 🙌 He sat with me for over four hours and showed incredible patience throughout the entire process. Even though the issue was complex, he... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Dean did an amazing job. Our site had stopped performing and the cause was not at all obvious. He could have told me to "go talk to the plugin developers" but instead he found a work-around that got t... See more
Company replied
Vernice was very knowledgeable. She immediately saw that there was a complicated issue, that all the settings were correct, and that there was an issue on their back end. She did not ask many question... See more
Company replied
For quality: Kinsta is the Ferrari of Managed Wordpress Hosting! I can’t say enough good things about Kinsta and their support team. Every single person I interacted with was extremely professiona... See more
Company replied
Company details
Written by the company
Kinsta was founded in 2013 with a desire to disrupt the status quo. We set out to build the best hosting platform in the world and be an extension of your business—that's our mission. You get the most out of your websites with fast, secure, feature-rich managed WordPress hosting. Over 230,000 businesses and agencies worldwide trust Kinsta. We take security and privacy seriously and comply with internationally recognized standards: ISO 27001, ISO 27017, ISO 27018, SOC 2 Type II, CSA STAR Level 1, GDPR and CCPA
Contact info
8605 Santa Monica Blvd #92581, 90069, Los Angeles, United States
- marketing-accounts@kinsta.com
- kinsta.com
4.8
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kinsta's capabilities are phenomenal, Support is even better.
Kinsta's capabilities are phenomenal. From staging environments, SSL, daily backups, and the array of caching tools, Kinsta is incredibly capable and the best hosting provider I've come across. However, what really sets Kinsta apart is their customer service. Kinsta's support team is among the most helpful, friendly, timely, and knowledgeable that I've ever encountered (across all industries). Whatever you're doing support wise, don't ever change it!
10 September 2025
Unprompted review
Reply from Kinsta
Hi there, Mackenzie,
Thank you so much for the lovely review.
It's wonderful to read that you are enjoying our services and features.
We're especially grateful for your kind words on Kinsta's Tech Support; our Engineers are always happy to assist, and feedback like yours keeps them going.
Thank you for trusting Kinsta! We look forward to continuing to serve your project! 🫶
Amazing support
Amazing support! Was on top of a technical issue and even reached out to let me know it was fixed!
8 September 2025
Unprompted review
Reply from Kinsta
Hey there,
Thank you so much for your review. We're so happy to read that our Tech Support Team was helpful. We're always thrilled to receive feedback!
Thank you for trusting us with your project! 🤩
Reliable WordPress host
Reliable WordPress host.
Many features which reduce the administration burden of managing WordPress.
Great tools built into their admin portal such as automated backups with optional manual backups, certificate management, easy PHP upgrade paths, plugin patching, vulnerability reports, staging sites, easy access to logs and performance data.
8 September 2025
Unprompted review
Reply from Kinsta
Hello David,
Thank you so much for your feedback and kind review. We're so glad to learn that our features and tools have been serving you well and that we bring ease to your WordPress management workflows.
Thank you for choosing Kinsta! We're honored to support your project! 😍
Top notch support!
2 September 2025
Unprompted review
Reply from Kinsta
Hello Jon,
Thank you for your review. We're so glad that you are satisfied with our Tech Support.
We're always just a message away and happy to assist in any way we can.
Thank you for choosing Kinsta! 🙌
support is always quick and…
support is always quick and comprehensive. you feel like you have a team that can actually provide answers and solutions quickly.
2 September 2025
Unprompted review
Reply from Kinsta
Hey there, Andrew,
Thank you for your kind review. It's wonderful to read that you're enjoying Kinsta's Tech Support.
Our Engineers are always happy to help in a fast and professional manner, and such lovely reviews keep them going.
Thank you for trusting us with your project! 💕
Kinsta is promot on serve issues
Kinsta is promot on serve issues. as a non-tech guy, i know little about servers, but I still got a lot of help from them, especially Dean. He helped me a lot with site performance issue, optimized the cache rule and other things.stronglly recommended
1 September 2025
Unprompted review
Reply from Kinsta
Hi there,
Thank you for your kind review. It's great to read that you are enjoying Kinsta's platform and Technical Support. We are always happy to assist!
Thank you for choosing Kinsta! 🥰
Agus was very helpful with updating my…
Agus was very helpful with updating my nameservers. Dependable service with knowledgeable DNS support 24/7.
25 August 2025
Unprompted review
Reply from Kinsta
Hello there,
Thank you for sharing your experience with Kinsta's Tech Support. We are very happy that Agus was helpful and that you're enjoying our platform. We're always glad to assist.
Thank you for trusting us with your project! 🥰
KINSTA IS AMAZING 🔥
KINSTA IS AMAZING! Currently at 125 sites and growing weekly. I have recommended them to anyone I talk to looking for the best hosting. I've migrated sites from other competitors and those other hosting platforms don't even come close to the performance of Kinsta. 10/10 recommend. Support is amazing as well.
21 August 2025
Unprompted review
Reply from Kinsta
Hey there, Darren,
Oh wow!
We're thrilled to read your lovely review! It's wonderful to learn that you found the right hosting partner at Kinsta. We're so happy that you're enjoying our platform and Tech Support Team.
We appreciate you spreading the love about our platform. Thank you for trusting us with over a hundred sites. We look forward to continuing to support your project! 🫶
I am so glad I have migrated to Kinsta
I am so glad I have migrated to Kinsta. They have an amazing customer service which is quite rare nowadays.
1 August 2025
Unprompted review
Reply from Kinsta
Hello Shamack,
Thank you for sharing your feedback. We're very happy that you're enjoying Kinsta and our Tech Support.
Thank you for trusting us with your project! 😍
Love to work with Kinsta
Love to work with Kinsta. Great servers and amazing service! Love to work with Dean of the customer support.
13 August 2025
Unprompted review
Reply from Kinsta
Hi Angelo,
Thank you for your remarks. It's wonderful to read that you love working with Kinsta and that you're satisfied with our Tech Support.
We're very glad to have you with us! 🙌
Always there
It doesn't matter your need, they are always there to help. Courteously and efficiently.
14 July 2025
Unprompted review
Reply from Kinsta
Hi there,
Thank you for your review! We're very glad to learn about your experience with Kinsta's Tech Support. Our Engineers are always happy to help and are just a message away.
Great to have you with us! 🥰
Best hosting partner I've worked with since 1993
I have never dealt with a better support team – for billing or for technical support – than Kinsta. I am saying that without exaggeration. They are incredible. And consistent. And it's been that way from the start of working with them in 2016. I cannot recommend them highly enough. And on top of it all they are the best host I've ever used — and I have been building website since 1993, since before most people even heard of the Internet. When we rode dinosaurs to the office.
3 August 2025
Unprompted review
Reply from Kinsta
Hey Julian,
Thank you for your review. It has put a smile on our faces, and we are very glad to receive feedback, especially from someone with vast experience in building sites.
It's great to read that we made a difference and that you've been enjoying our service for so many years.
Thank you so much for choosing Kinsta as your web hosting partner, and we hope to keep supporting your website journey for many more years to come (or even until we ride flying cars to our offices). 😍
Fast and accurate support
4 August 2025
Unprompted review
Reply from Kinsta
Hi Marcelo,
Thank you for your review and rating. We're glad that you are satisfied with Kinsta's Tech Support!
Thank you for choosing our service! 🤩
Outstanding support — fast, clear, and truly helpful!
I reached out to Kinsta with a strange issue on our site, and their support team was outstanding. Both Merineth and Paola were incredibly kind, patient, and professional. Paola took the time to investigate thoroughly and kept me updated every step of the way. Thanks to their help, the problem was resolved quickly and smoothly. I felt fully supported the entire time. Really impressed with the level of care and service — thank you!
3 August 2025
Unprompted review
Reply from Kinsta
Hey Diego,
Woohoo. We're so happy to read your review! It's wonderful to learn that you got fast and friendly support from our team. Our Engineers are always happy to help, and lovely feedback like yours keeps them going.
Thank you so much for choosing Kinsta as your web hosting partner! 💕
Prompt support on a weekend
Timely, polite: kind of lacking well in politics these days. So, makes for a good start to another day of learning WP at 61yrs
2 August 2025
Unprompted review
Reply from Kinsta
Hello there,
Thank you for your feedback on Kinsta's support. We are thrilled to read about your experience.
We are proud to support you on your journey with WordPress! 🫶
Best wordpress host in my 19 years of experience
I've been running websites on wordpress since 2006 and have used many hosts. As my biggest site started scaling, I began experiencing more issues managing the wordpress installation.
That's when I switched to Kinsta, over 5 years ago, and have enjoyed it ever since. From a technical point of view, they are exceptional in performance, but what really sells it for me is the support team and how they're always willing to jump in and give me a hand or even help me troubleshoot some issue or at least point me in the right direction.
I wholeheartedly recommend them.
2 August 2025
Unprompted review
Reply from Kinsta
Hey Mateo,
Thank you for your review. We're honored to receive such a kind review, especially from someone with vast experience like you.
It's amazing to read that you are enjoying Kinsta's performance and that our Tech Support makes a difference. Our Engineers are committed to helping all users to the best of their knowledge, and your words mean a lot to them.
Thank you for all these years of your trust, and here's to many more! 😍
BEST TECH SUPPORT EVER
You will never find a host with better tech support unless you find one that will put a tech support person in the chair beside you.
Best. Tech. Support. Ever.
1 August 2025
Unprompted review
Reply from Kinsta
Hi Gregory,
Thank you so much for your review! We're so glad to read your feedback on Kinsta's Tech Support and to learn about your experience on our platform.
We're always happy to assist and are just a message away.
Thank you for trusting us with your project! 🥰
Kinsta SLAPS
Kinsta SLAPS, and the Support is top tier. All Agency hosting headaches solved. Period.
25 July 2025
Unprompted review
Reply from Kinsta
Hi there, Josiah,
Woohoo! Thank you for your kind review! We're glad you are enjoying our service and Tech Support.
It's fantastic to read that we make agency hosting a breeze for you.
Thanks for trusting Kinsta! Thrilled to have you with us! 🫶
Kinsta always has helpful support
Kinsta always has helpful and responsive team members on the support chat service.
25 July 2025
Unprompted review
Reply from Kinsta
Hey Sherry,
Thank you for your review! We're thrilled to read your remarks on Kinsta's Tech Support Team. Our Engineers are always ready to help, and feedback like yours keeps us motivated.
Glad to have you with us! 😍
Kinsta hosting client for over 5 years!
Kinsta has been a very valuable choice as our host. Always available with support all queries and assistance yet always going above and beyond to ensure our hosting experience.
Thank you to the Kinsta Team.
7 July 2025
Unprompted review
Reply from Kinsta
Hey there,
Thank you for your review! It's wonderful to read that you find Kinsta to be the best choice for your project. We're especially delighted for your feedback on our Tech Support Team. We're always happy to assist.
Thank you for trusting Kinsta! We look forward to serving your project for many more years to come! 💕
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