Worst service agent I’ve ever dealt…
Worst service agent I’ve ever dealt with.
Had an issue with my Meile hoover, took Kinnear 8 days to send out an empty box for me to send it off, Kinnear then returned my hoover still broken, they claimed they had repaired and tested it (issue was a small motor in the floor head), but all they did was replace the removable brush.
Booked back in a second time and after a week no returns box again, only to be told by them that I had cancelled the repair (which I hadn’t done).
Third repair now booked , and hoover again returned still broken, Meile had to then step in after a complaint made (49 days without a hoover and being given the run around by Kinnear).
Unfortunately as time progressed and I had issues with my Meile hoover I had no option but to deal with Kinnear, they would honestly be the last company I would deal with.
2 further repairs/replacemant (all for the same part, a small motor in the floor head that spins the brush that picks up hair) that lasted less than a year including one that lasted less than 6 months (and has now blown again)only for Kinnear to claim ‘out of warrenty now’(despite the floorhead only being 6 months old) and then try blame me for the issues by showing photos of a repair performed 18 months previously completely under warranty and not questioned at the time (photo showed a tiny wheel missing, the filter not cleaned and a small clip on the handle chipped, none of which effected the hoovers performance or where what I’d claimed as repair). They refused to even look at my hoover which they replaced the floorhead on only 6 months ago without a fee, I’d understand if they looked at it and then claimed a fee as it wasn’t the same part they had repaired/replaced 6 months previously.
Suffice to say this is a company I will never voluntarily use and I have now moved completely away from Meile too as a result of them using this company