Kingfisher Insurance Reviews 

622
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 199 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the staff members are exceptionally helpful, polite, and patient when discussing insurance policies and finding the best coverage. Consumers also appreciate the competitive prices and the smooth, straightforward renewal process that makes handling policies completely effortless. Many people emphasize that their account executives provide clear details and remain attentive throughout every single year. However, some people mentioned that they experienced poor service or had their specific requests ignored by the team. A few reviewers also noted frustrations with long-winded procedures or staff members seeming unsure about what they were doing.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as friendly,... See more

Service

People report positive experiences with service, highlighting an easy, straightforward, and professional... See more

Customer service

Customers report positive experiences with customer service, praising staff members for being reliable,... See more

Price

Reviewers highlight positive aspects of price, frequently mentioning competitive rates, reasonable premium... See more

User experience

Customers consistently note positive experiences with user experience, highlighting an easy, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service. Our account executive visited us several weeks before the renewal date to update his records with any changes needed. This gave him plenty time to find the best policy for us at a r... See more

Rated 5 out of 5 stars

We were working against a tight deadline but Dan pulled out all the stops for us. Especially appreciated as it was my first time at arranging rally insurance and Dan guided me through the process

Rated 5 out of 5 stars

It was so effortless for me using the same company who took over the roll of finding me the insurance. I have total confidence in Neil with the work he does and gets back to me like promised with the... See more

Rated 5 out of 5 stars

Ollie was extremely helpful, as there was a lot of back and forth with changes. He was completely professional and speedy to respond to my enquiries. Outstanding Service, thank you


Company details

  1. Insurance Broker

Written by the company

Kingfisher Insurance provide market-leading insurance policies across a wide range of products including motor trade, classic vehicle, private client, motorosport and non-standard home insurance. We're focused on meeting the needs of our customers, by providing a traditional broker service and personalised, bespoke products.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

622 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 20% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(622)

190 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

For the s cond year running I was…

For the s cond year running I was assured I would receive a paper copy of my insurance policy. For the second year running I explained the reasons a hard copy was needed. For the second year running my request has been ignored. There will not be a third year.

8 May 2025
Kingfisher Insurance logo

Reply from Kingfisher Insurance

Good morning, thank you for flagging this and we are sorry to hear you've not received a postal version of your policy documents. We'll investigate as to why this wasn't fulfilled for you and in the meantime, we'll arrange a set to be sent out today 1st class.

Rated 4 out of 5 stars

Good help, but High premium.

Good help, but being with Kingfisher for almost 4 years and my premium is still around the price i started with in my 1st year, otherwise, can't say anything negative.

16 August 2025
Rated 1 out of 5 stars

This is meant to be a renewal and…

This is meant to be a renewal and should happen automatically. It doesn’t matter it’s through someone else .
Renewal should be easy and happen automatically.
To long winded and taking to long and having to sign again .
This must not be the process every year .

13 August 2025
Kingfisher Insurance logo

Reply from Kingfisher Insurance

Thank you for the feedback - we do strive to make the renewal process as simple and customer friendly as possible, in regard to have to re-sign, this a requirement by the direct debit provider who do need consent each year that you authorise the payments to leave your bank account. We will ensure your feedback is also passed on to them. Kind Regards

Rated 5 out of 5 stars

Highly recommended

Excellent, friendly and efficient service, clear admin and timely communications. The prices are fair, and Kingfisher worked hard to find us the best price and cover, we have no reason to go anywhere else for our insurance.

1 August 2025

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