Kingbull has provided a great product at a great price. Their customer service is truly top notch and you can tell they care about their customers. Very pleased with our experiences and will continue... See more
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Review summary
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I needed to contact the company about an issue with the seat on my new bike and they were immediately responsive! They reached out and immediately fixed the problem and sent out a new seat! I will... See more
Company replied
I bought the Kingbull Rover 2.0 and was shipped for free within one day over a weekend. It arrived in perfect condition in just a couple of business days. The bike was super easy to mount and is well... See more
Company replied
Kingbull customer service has exceeded expectations. They have been very responsive and accommodating. They even gave me a free gift to go along with my ebike. If you're considering buying you can hav... See more
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Company details
Written by the company
At Kingbull, we believe the perfect ride isn’t one-size-fits-all—it’s a personal journey. While many e-bike brands force riders to compromise, we set out in 2023 to change that. In just a short time, over 20,000 riders across the U.S. have embraced our commitment to quality, performance, and versatility. Whether you're commuting through the city, conquering rugged trails, hauling gear, or seeking a compact solution for easy storage, Kingbull delivers the power of choice. Every model is engineered to match your lifestyle—because this isn’t just a ride. It’s Your Ride. Your World. Your Way.
Contact info
5101 Santa Monica Blvd Ste 8 Los Angeles, CA 90029, United States
- customers@kingbullbike.com
- kingbullbike.com
4.5
Excellent
64 reviews
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Replied to 100% of negative reviews
Typically replies within 1 month
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Love the Kingbull Rover 2.0 and customer service
I bought the Kingbull Rover 2.0 and was shipped for free within one day over a weekend. It arrived in perfect condition in just a couple of business days. The bike was super easy to mount and is well built. I took several short rides and it performed incredibly well both on the road and bike trails. I would like to give them kudos for their customer service. I also bought the more comfortable seat but had trouble remove the bolt holding the stock seat to the stem and ended up stripping it. I emailed the company and they responded on the same day indicating that they would send me another stem on the same day. I strongly recommend buying products from this company.
23 July 2026
Unprompted review
Reply from Kingbullbike
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you’re enjoying your Kingbull Rover 2.0 and that it arrived quickly and in perfect condition. It’s great to know the bike is performing well for you on both roads and trails—that’s exactly what we aim for.
We also truly appreciate your kind words about our customer service. We’re always here to help, and we’re glad we could quickly resolve the issue with your seat stem.
Your recommendation means a lot to us. If you ever need anything else, please don’t hesitate to reach out. Enjoy your rides and stay safe!
I needed to contact the great customer service company about…
I needed to contact the company about an issue with the seat on my new bike and they were immediately responsive! They reached out and immediately fixed the problem and sent out a new seat! I will recommend this company and their bikes to my friends!
22 July 2026
Unprompted review
Reply from Kingbullbike
Thank you so much for your kind review!
We’re happy to hear that our customer service team was able to quickly assist you and resolve the issue with your new bike seat. Providing a great ownership experience is just as important to us as building quality bikes, and we’re always here to support our riders whenever they need us.
We truly appreciate your recommendation and your support. We hope you continue to enjoy your rides, and we look forward to being part of many more adventures with you!
This bike has been amazing
This bike has been amazing! My son saved and saved, did so much research on ebikes and has been so happy that he went with Kingbull. We reached out to their customer service team regarding one small issue and it was addressed and handled immediately without hesitation. We will definitely be adding more Kingbull ebikes to our household very soon. Thanks again.
7 July 2026
Unprompted review
Reply from Kingbullbike
Thank you so much for sharing your wonderful experience!
We’re thrilled to hear how much your son is enjoying his Kingbull e-bike. We love hearing stories about riders who put so much thought and effort into choosing the right bike, and we’re honored that he chose Kingbull for his first e-bike experience.
We’re also glad our customer service team was able to quickly address the issue and provide the support you needed. Taking care of our riders is always our priority.
Thank you for your trust and support. We’re excited to welcome your family back for more Kingbull e-bikes in the future. Wishing your son many safe and enjoyable rides!
Reply from Kingbullbike
Thank you for your kind feedback!
We’re glad to hear that you had a great experience with our customer service team. Providing fast and responsive support is something we truly value, and we’re always here to help whenever you need us.
We appreciate your support and hope you continue to enjoy your Kingbull experience!
Terrible Quality and Customer Service
Bought this ebike fat tire mountain bike for my son as a Christmas present assembled and waited for the weather to warm up for use in April. His first time riding the bike the front wheel fell off. I tried reaching customer service using several of the emails on the site for several weeks and finally got a response from Wolfie .
They shipped a replacement fork and after a few weeks it arrived. I replaced the fork and took it to a local reputable bike shop to confirm everything was installed properly and got the OK.
Boy went out again on the bike and boom wheel falls off again. I contacted customer service which made me take a video of the bike in which they diagnosed that the wheel axle was not properly installed and the best they could do since the bike has been in use is send another axle even though the fork is bent now and the wheel will not attach. RUN from this company as you will be throwing your money away.
22 July 2026
Unprompted review
Reply from Kingbullbike
We’re truly sorry to hear about your experience, and we understand how frustrating this situation must be—especially when it involves your son’s safety and enjoyment.
After your initial contact in April, we responded as quickly as possible and provided a replacement front fork free of charge once the issue was identified. As noted, the front wheel assembly requires manual installation, and in many cases, issues like wheel detachment are related to improper axle installation or insufficient tightening before riding. Even so, we did not hesitate to support you with replacement parts at that time.
Following your most recent message, we carefully reviewed the video you provided. Based on our assessment, the repeated issue appears to be caused by the front wheel axle not being properly secured before use. This can unfortunately lead to the wheel loosening during riding and, in turn, damage to the fork.
We understand you mentioned having the bike checked by a local shop, and we respect that effort. However, after several months of use, if there had been an inherent product defect, it would likely have been evident from the very beginning rather than occurring intermittently.
As a gesture of continued support, we offered to send a replacement axle to help resolve the root cause. Regarding the fork, it falls outside the warranty coverage under these circumstances, which is why we’re unable to provide a free replacement. We sincerely apologize if this feels disappointing, but we aim to apply our warranty policy fairly and consistently.
In addition, our support team has already worked to secure an alternative solution for you—please kindly check your inbox for further details.
We truly value your feedback and will continue working to improve both our products and service. If you’re open to it, we’re still here to help you get the bike safely back in working condition.
Thank you for your understanding.
Customer service exceeds expectations
Kingbull customer service has exceeded expectations. They have been very responsive and accommodating. They even gave me a free gift to go along with my ebike. If you're considering buying you can have peace of mind knowing that this company will be there for you.
21 July 2026
Unprompted review
Reply from Kingbullbike
Thank you so much for your kind words and support! We’re truly glad to hear that our customer service team exceeded your expectations.
Providing responsive and reliable support is something we care deeply about, so it means a lot to know you felt well taken care of throughout your experience. We’re also happy you enjoyed the small gift—it’s our way of saying thank you for choosing us!
Your recommendation and trust mean everything to us. We’ll continue working hard to make sure every customer feels the same level of care and confidence.
Wishing you many great rides ahead—enjoy your ebike!
Quality bike with incredible customer support
Let me start by saying if there were more stars to give id give them a million! Kingbull bikes as a company and their customer service team have been exceptional!
Being new to the Ebike world i wanted something cool, reliable, can seat a passenger or 2 (my kids age 4&5) and has cool features all for a great price and thats exactly what I found with the kingbull ranger bike. At 700-800 dollars on special this bike is packed with features you wouldnt think exist on an Ebike. Cruise control, pedal assist, 7 speed Shimano gears, hydraulic brakes, long Cafe style racer seat with buddy extension and the list goes on.
Reached out to customer service before purchasing with questions regarding warranty, accident coverage, and other small questions and had a reply within a couple hours with all the information needed in a detailed breakdown. With that display or customer support I immediately purchased the bike. And when I forgot to add something to my order they took care of it without hassle and even offered to send a gift.
Overall im 1,000,000 percent happy with my purchase and even happier its with a great company that cares about their customers. Unlike these other companies that sell you a cheaply made bike (koomi) with a 3 month warranty Kingbull gives you 2 WHOLE FREAKIN YEARS!!!! Talk about peace of mind. Thank you again kingbull yall rock!
22 July 2026
Unprompted review
Reply from Kingbullbike
Wow—thank you so much for this incredible review! We truly appreciate you taking the time to share your experience, and your kind words mean the world to our entire team.
We’re especially happy to hear that your Ranger bike has been a great fit for you and your family. Knowing that it brings both fun and practicality—whether it’s cruising around or riding with your kids—really makes what we do worthwhile.
It’s also wonderful to hear that our customer support team was able to assist you promptly and make your purchasing experience smooth and enjoyable. We always strive to provide not just a great product, but also reliable and responsive service every step of the way.
Your recognition of the bike’s features, value, and warranty truly means a lot to us. We believe every rider deserves both quality and peace of mind, and we’re glad that came through in your experience.
Thank you again for your support and trust in Kingbull. We hope you and your family enjoy many more amazing rides together!
Ride safe and have fun!
Replaced my crank arms and pedals…
Replaced my crank arms and pedals instantly after I reached out
21 July 2026
Unprompted review
Reply from Kingbullbike
Hi,
Thank you so much for your kind words! We’re really glad to hear that the crank arms and pedals were replaced quickly and that everything went smoothly for you.
Providing fast and reliable support is always our goal, so it truly means a lot to know you had a positive experience.
If you ever need anything else, feel free to reach out — we’re always here to help!
Best regards,
These bikes are amazing
These bikes are amazing, they handle off roading like a charm. And the customer service has been top tier. Had an issue with my kick stand and lost the screws for it. I reached out and they responded very fast and will be sending me replacements. Truly appreciate customer support like they have shown (thanks Wofie) I look forward to all the adventures to come! Great company all around.
16 July 2026
Unprompted review
Reply from Kingbullbike
Hi there,
Thank you so much for your amazing feedback! We're thrilled to hear that you're enjoying the bikes and that they're performing well off-road—that's exactly what we aim for.
We're also really glad we could quickly help with your kickstand issue. Our team (especially Wofie 😊) truly appreciates your kind words. Providing top-tier customer support is very important to us, and it's great to know it made a difference for you.
Wishing you many more exciting adventures ahead—ride safe and have fun! 🚴♂️
Best regards,
Reply from Kingbullbike
Hi there,
Thank you for your kind words! We're happy to hear that you were satisfied with our fast shipping and responsive service.
We truly appreciate your support and look forward to serving you again in the future!
Best regards,
I have been extremely happy with my…
I have been extremely happy with my King Bull experience. Not only is my Rover “as advertised” and then some, but I misplaced a bolt in the relatively simple final assembly process. I contacted King Bull through contact us on their website. It happened to be during the recent Holiday weekend. I then received a message from them saying, “we received your message and we are away for the holiday weekend and will contact you on Monday.
Monday morning came and sure enough, I was contacted, they gave me the specs on the bolt, directed me to my local hardware store and for .85 cents and no lost days, I was riding my bike. So far, I couldn’t be happier with the quality of both the bike and King Bull’s customer service!
Thank you King Bull!
4 July 2026
Unprompted review
Reply from Kingbullbike
Hi there,
Thank you so much for sharing your experience! We're absolutely delighted to hear how happy you are with your Rover and your overall King Bull journey.
It means a lot to us that you noticed both the quality of the bike and the support from our team. Even during the holiday, we always do our best to stay responsive and make sure you're taken care of as quickly as possible. We're especially glad the solution was simple and got you back on the road without delay!
Your satisfaction truly motivates us to keep delivering the best products and service we can. Wishing you many smooth and enjoyable rides ahead!
Thank you again for choosing King Bull 🚴♂️
Best regards,
I have recently purchased an ebike from…Kingbull!!!
I have recently purchased an ebike from Kingbull. Before making the purchase I hit Kingbull with a lot of questions. With a lot of ebike companies you do not get any communications from them when you contact them, but Kingbull promptly and accurately answered everyone of the questions I had (which were many!). This enabled me to make the purchase I did, and I am very happy with the purchase I made. Unfortunately for me, a few days after I made the purchase the price dropped on the bike I bought. But fortunately after I contacted Kingbull about this, they made it right with me! It is so refreshing to deal with a company who tries so hard to make the customer happy! BY the way, once I opened the box up, everything is packaged well and the bike is really nice!
11 July 2026
Unprompted review
Reply from Kingbullbike
Hi there,
Thank you so much for taking the time to share your experience! We're truly glad to hear that our team was able to answer all your questions and help you feel confident in your purchase—that’s exactly the kind of support we strive to provide.
We also really appreciate your understanding regarding the price adjustment, and we're happy we could make things right for you. Your satisfaction means a lot to us, and it’s great to know that our efforts made a positive difference.
It’s wonderful to hear that your bike arrived safely, well-packaged, and lived up to your expectations. We hope you enjoy every ride ahead!
Thank you again for choosing Kingbull 🚴♂️
Best regards,
I was thinking of getting an Ebike but…
I was thinking of getting an Ebike but knew nothing about them. After comparing numbers and features of various models I decided on the KingBull Ranger. My biggest surprise was how the quality compared with other brands that were offered at more than twice the price as what I paid for the Ranger. I’m still getting used to the almost intimidating power it has for such a small bike that cost so little. I highly recommend getting one if you’re considering getting an Ebike.
16 July 2026
Unprompted review
Reply from Kingbullbike
Thank you so much for sharing your experience! We're thrilled to hear that the KingBull Ranger exceeded your expectations, especially after comparing so many options. It’s great that you noticed the strong build quality and value—we work hard to offer powerful, reliable bikes at an accessible price.
That boost of power can definitely feel exciting at first, but we’re confident you’ll get fully comfortable with it in no time. Enjoy the ride, and thank you again for your recommendation—it truly means a lot to us! 🚴♂️
I absolutely love my Kingbull Ranger…
I absolutely love my Kingbull Ranger Ebike! The style is immediately classic and is set a part from all the other ebikes on the road. Putting it together myself took just under two hours and was pretty easy to do, and I’m not really tool savy. All of this coupled with their fantastic customer service, for when I needed a hand, goes to show that Kingbull Bikes is a solid choice in the rapidly growing ebike world
9 July 2026
Unprompted review
Reply from Kingbullbike
Thank you so much for your kind words and for choosing Kingbull!
We’re thrilled to hear that you’re loving your Ranger Ebike and that its classic style stands out on the road—that’s exactly what we aim for. It’s also great to know that the assembly process went smoothly for you, especially since you mentioned you’re not very tool-savvy—that’s truly impressive!
Most importantly, we’re glad our customer service team was able to support you when needed. Providing reliable assistance and a great overall experience is something we care deeply about.
Enjoy every ride, and welcome to the Kingbull family! 🚴♂️
My Hunter 2.0s
I’m very impressed with the Hunter 2.0s, the packing, the handling, the power and distance one can travel. The staff is amazing and helpful. I can’t say enough about the company and staff, especially Mr Wolf . I can’t wait to make exscuses to ride Willie as I named it after the jeep on the show Mash! If there are negative comments, well you can’t please everyone. So do not put the nay sayers to heart, try the product yourself and you be the judge, not the nay sayers! Cheers
8 July 2026
Unprompted review
Reply from Kingbullbike
Thank you so much for your amazing review!
We’re absolutely thrilled to hear how impressed you are with your Hunter 2.0s—from the packaging and handling to the power and range. It means a lot to us that you’ve had such a positive all-around experience.
A special thank you as well for your kind words about our team—we’ll be sure to pass your shoutout along to Wofie! She’ll be delighted to hear this.
And we have to say, we love the name “Willie”—that makes your rides even more special! We hope you find plenty of great “excuses” to get out and enjoy the road ahead.
Your support and encouragement truly mean a lot to us. Ride safe and enjoy every moment! 🚴♂️ Cheers!
I have a unique perspective as a dealer…
I have a unique perspective as a dealer for Kingbull. I chose Kingbull as one of my four manufacturers for their quality, presence on internet, customer service and value. Of my 4 manufacturers, Kingbull far outsells the other three. My business, Trail Blazers E-bikes, utilizes Kingbull models for ALL our rental/demo units because I need e-bikes that can stand up to the duties of rentals and first time riders. I get timely communications from the Kingbull team who are always there for any assistance. They provide fast shipping with properly boxed items to ensure no scratches or damage occur in transit. Look no further!
13 July 2026
Unprompted review
Reply from Kingbullbike
Thank you for sharing your perspective with us—it truly means a lot, especially coming from an experienced dealer.
We’re honored that you chose Kingbull as one of your core brands and even more thrilled to hear that our bikes are your top-performing models. Knowing that Trail Blazers E-bikes trusts Kingbull for all rental and demo units is incredibly meaningful to us, as it speaks volumes about the durability and reliability of our products in real-world use.
We also sincerely appreciate your recognition of our team’s communication, customer support, and shipping standards. We work hard to ensure every partner and rider has a smooth and dependable experience, and your feedback reassures us that we’re on the right track.
Thank you again for your trust and partnership—we look forward to continuing to support your business and riders for many miles to come!
Amazing bikes
These bikes are awesome to ride and very versatile to ride, on the sidewalk or through gravel they handle every condition wonderfully, I love the range on the bikes I can ride for multiple days or long distances and not have to worry about charging up often, will definitely be recommending these bikes to any family and friends.
12 July 2026
Unprompted review
Reply from Kingbullbike
Thank you so much for your fantastic feedback!
We’re thrilled to hear how much you’re enjoying the ride and versatility of our bikes—whether it’s on sidewalks or gravel, it’s great to know they’re performing well in all conditions. It’s also wonderful that the range is giving you the freedom to ride longer and worry less about charging.
Your recommendation to family and friends truly means the world to us. Thank you for your support, and we hope you continue to enjoy many more great rides ahead! 🚴♂️
Horrible customer service and very poor…
Horrible customer service and very poor shipping practices. Good luck!
15 May 2026
Unprompted review
Reply from Kingbullbike
Dear Daniel
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
We would like to clarify that we have been told with you via both email and social media regarding your replacement battery. Due to a temporary stock shortage and a warehouse transition, there was an unexpected delay. We communicated that the earliest dispatch would be in early July and have continued to follow up on the status.
We understand that you may have been anxious about not receiving our advance notice during this period. We process a large volume of messages daily, and we don't proactively contact clients unless there's an urgent situation. Therefore, your situation has remained unchanged on our follow-up list. However, it has indeed saddened us that you released information that differed from the facts without contacting us again to confirm.
In any case, this matter was indeed caused by a misunderstanding due to a lack of communication. We understand how frustrating delays can be and sincerely apologize for the inconvenience caused. At the same time, we want to ensure that the information shared publicly reflects the full context of the situation.
Your replacement is still arranged, and we remain committed to fulfilling our promise. If there is anything further you would like to discuss, we kindly invite you to reach out to us directly so we can resolve this as quickly as possible.
Thank you for your patience and understanding.
Great Bike... Helpful Customer Service
This is the first time I purchased an e-bike, and after doing a lot of research, I got a Kingbull Ranger. I initially had an issue with my rear brake after assembling the bike, and I was especially impressed with the timely and helpful responses I got from their customer service via email. The bike has exceeded my expectations, and I love it!
7 July 2026
Unprompted review
Reply from Kingbullbike
Thank you so much for sharing your experience!
We’re honored that you chose the Kingbull Ranger as your first e-bike after doing your research—it truly means a lot to us. We’re especially glad to hear that our customer service team was able to assist you quickly and effectively with the brake issue. Making sure you feel supported every step of the way is very important to us.
It’s even better to know that the bike has exceeded your expectations and that you’re loving it now. That’s exactly the experience we strive to deliver.
Enjoy every ride, and welcome to the Kingbull family! 🚴♂️
I ordered the Kingbull Ranger to share…
I ordered the Kingbull Ranger to share with my 12 year old son as a fun ride around the neighborhood since he’s always wanted something electric.
The bike itself overall works wonderfully, getting up to 31mph with no problem and a very reasonable battery life.
For whatever I could never get the headlight to power on. For brevity’s sake I contacted “Wolfie” in customer support, and have been sent out two additional headlights and housing mounts in a very fast and polite manner to fix the problem.
When these didn’t work, I was then sent a new LCD screen with zero hassle to see if this will fix the single issue.
I won’t have a chance to test this option for a couple of days, but I can say that Kingbull absolutely has stellar customer service, and I would purchase from again with no reservations!
Update:
The
Headlight is now fixed. A tip I learned on my own;
Plug the headlight in before attaching it to the front on the bike to ensure if it works. My 3rd headlight worked, but I found if I screwed the very long included screws in too far, the headlight would turn back off for
Whatever reason.
When I backed the screws out a bit, the headlight came back on and has worked fine
Since.
Tom McLain
21 May 2026
Unprompted review
Reply from Kingbullbike
Thank you so much, Tom, for taking the time to share such a detailed review!
We’re thrilled to hear that you and your son are enjoying the Kingbull Ranger and having fun riding together—that’s exactly the kind of experience we hope to create. It’s great to know the performance, speed, and battery life have met your expectations as well.
We also truly appreciate your patience and understanding while we worked through the headlight issue with you. Our support team, especially Wofile, will be very happy to hear your kind words. Thank you as well for sharing your update and helpful tip—it’s incredibly valuable and may help other riders in the future.
We’re glad everything is now working as it should, and it means a lot to us that you’d choose Kingbull again without hesitation.
Wishing you and your son many more great rides ahead! 🚴♂️
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