Kinesis Money Reviews 

I’ve been having doubts about kinesis since I saw on coingecko the KAG token trading $24 under spot, and the KVT token plunging to $300. Although these could be glitches in the system, it makes me have doubts that kinesis is fully capitalized.

I am trying to liquidate my small position and exit Kinesis Money, but my funds have been stuck in limbo for five days now.The platform’s withdrawal system is behaving in a highly erratic manner. The system automatically generates a check or withdrawal for my blockchain transaction, only to cancel it immediately after. This cycle of creating and canceling the transaction has happened multiple times consecutively, leaving my payout perpetually "pending."Given that other public reviews on Trustpilot highlight identical multi-week withdrawal delays right now, this does not feel like an isolated glitch. Because crypto market prices are currently dropping, the continuous artificial delays raise serious concerns for me as a user. It leaves me questioning whether the platform actually holds the immediate liquidity required for my transaction, or if the process is being delayed to source the assets elsewhere while taking advantage of changing market prices.When a platform traps a user's funds in an endless automated loop during a downward market trend, it severely damages trust. I need Kinesis support to stop the automated cancellation loop, provide immediate clarity on their current asset liquidity, and release my pending funds today.

I see that you see the payment based on the 4 checks that you created and canceled. After four canceled checks, I ask that you broadcast to the Blockchain, please. Crypto prices are down. You should’ve made a a lot of money off of me, but I suppose you don’t think you’ve made enough money off of my account.

If I am not understanding this correctly, please feel free to correct me. Otherwise, give me my money. Now.

KM13824109

On 5th Aug, I submitted a transaction to have funds transferred to my bank account. It is now 26th Aug and the transaction is flagged as pending. In the past I have had no trouble with such transactions. I have asked my account manager on several occassions to investigate but he has received no feedback from the team responsibile for the processing and also no feedback from senior managers. Any suggestions?

Wake up folks! We're at the wrong end of a Ponzi scheme. On June 10, 2026 I sold 7400 ounces of silver and still waiting for the withdrawal of cash. Kinesis is like every other company (And country) in the world that did not prepare for a liquidity crisis that we're in now.;

8/26/26
Kinesis has now asked for more information. I guess they lost the 29 emails between the Support, the account manager and myself with replies. Amazing, you can't make this stuff up

UPDATE (August 25, 2026): Kinesis responded to this review and requested my account information, which I provided immediately. Two business days have now passed with zero movement on my withdrawal. Four cancelled withdrawals, 11+ days, tens of thousands of dollars still locked, and still no human contact or resolution. The public response appears to be damage control, not genuine action.

INITIAL REVIEW -Tens of thousands of dollars stuck in my Kinesis account. I've requested withdrawals repeatedly, only to be hit with endless "account name mismatch" compliance issues that they explain but refuse to fix.

The worst part? There is no way to speak with a human who can provide resolution. I'm trapped in an email-and-chat loop with support and an Account Executive that gives me nothing but promises they're "prioritizing my case"—with no results whatsoever.

In 11+ days, Kinesis has cancelled my withdrawals four times on their end. Four. Times. Meanwhile, my money remains locked with zero clarity on when or how it will be released.

This isn't just poor service—it's a system designed to delay and deflect. When you can't reach anyone, get no answers, and watch your funds vanish into a black hole of compliance excuses, you have to wonder who you're really trusting with your money.

Do not trust them with your funds until they prove they can actually release them.

Stuck in limbo waiting for my withdrawal of funds that was submitted Aug 6... no information coming from support as to what the problem is and when I can expect to receive my funds... What is going on Kinesis???

Aug 19 update - received an email saying "The team is in the midst of processing your transaction"... so still waiting...

Update:
It's been a month now since submitting my withdraws on July 24th and July 27th, and my assigned account executive has told me he simply doesn't know what's going on and has no way of finding out. The payments team is essentially closed off to them.

So both my assigned executive and the support chat/email are not able to provide any clarity and for the past month now, they just keep responding with messages that they are "working on it" and will "provide updates asap".

I provided my HIN # below when Kinesis requested it a few days ago on this review and haven't heard back yet.

HIN KM00109928

Original post;

It's been three weeks since I submitted my withdraw.

I've never had an issue with Kinesis before and I've recommended them to a lot of people.

Currently, they are not being transparent on how long the withdraw will take and they are responding with vague, repeated, duplicate responses.

It's been 16 business days and counting.. or three plus weeks now..

What is going on Kinesis??

Edit: Despite the reply from Kinesis below my transaction has still not been processed (I sent them my account information immediately after seeing the response). As stated I'll update this review when my transaction has been processed.

It's been nearly two weeks now since trying to withdraw my funds, it still hasn't been processed. No movement, no status beyond pending, and nothing has been requested from me, no documents, no verification, so there is nothing to do on my side. Every reply from support is that the payments team is handling it. Judging by the other reviews on this page thats the standard line. At this point I'm concerned whether or not I will ever get my funds back at all. I don't need another notice telling me my case has been escalated to the payments department. I need a reason this is stuck and a firm payout date. Happy to update this review if it gets sorted.

I paid a 10$ fee for sending 150 USDC 5 hours ago and its still pending…

Absolutely love Kinesis money, have an account since 2021 and it's the best way for me to quickly trade between KAU and KAG. Would recommend this to anyone interested in getting a position in gold and/or silver and earn a yield while holding it.

Same here. Can't access my funds. Support isn't helping, providing answers, or resolving the pending transactions.

It worked fine before.

Now my tractions are held hostage for days. And it doesn't look good. Hope it will be resolved.

9 August, update.
Received my payment from Kinesis. Hope the situation betters soon. Tokenized silver is so much better. So we definitely need a trustworthy platform for this.

UPDATE: To be fair to Kinesis I will update this review with some positive news. However, in order to find out this information it required a long dig on forums and articles online. It seems that the problems Kinesis faces are to do with jurisdiction and the various governmental requirements placed on crypto companies. The delays in withdrawals seem to be due to this rather than the company itself. IMO the product they have made is good and worthy, but as crypto is still the Wild West in many ways they experience problems in execution. Their own investor forum on their website showed that their customers are very frustrated with the process and the bad customer service issues, leaving many skeptical and in fear of losing their investments. Whilst I now doubt this company is some kind of scam, they nevertheless do not communicate AT ALL with their investors, which just accelerates the sense of frustration and worry. After seeing the many huge frauds we have had in the crypto space, and the massive losses many investors have had, it is natural to be skeptical of any crypto company. So although I see them now as a genuine effort, with a very interesting product with good potential, the execution remains poor to average. If the management actually came out and communicated with their investors I believe things could improve, but we have yet to see that. I will leave my initial review below with the caveat that the updated review is more relevant. I remain an investor despite these issues because ultimately I believe the product has potential, and that it is rather the early days of crypto investing with all its government controls and pitfalls that is causing issues. There are also some online investigations into Kinesis that point to issues with their audits and some of the legal wording indicating that the metals held in vaults do not belong to the investors as claimed, however I cannot verify if these are true, partially true, or false, or perhaps rival organisations trying to smear Kinesis. I do not have the means to know. Initial review follows: (Appalling customer service with personnel who know nothing and fob you off with "we will pass on your message" and they never do. Emailing them you receive a robotic non-answer with the usual corporate drivel. The platform is out of date and clumsy. Crypto withdrawals are done by hand! Yes, it's quite unbelievable, and I am talking about withdrawing 100 USD. All in all this company is a mess and inspires no confidence in placing your hard earned money there. Confidence is everything in investing, and this company seem to be prize bullshitters. They have an enormous amount of negative feedback, reviews, and even people who appear to have lost their entire wealth. I now wish I had never joined them honestly, there are better options. I have zero trust in this platform anymore, and all they do is write cute little replies and say they are going to fix it and they never do. Avoid.)

It has been since January 31st since my whole account was stolen. Kinesis has informed me constantly its in the hands of Senior Management for whateva that is worth.I have had zero contact from anyone and now Im informed that you cant even reply emails from the West Australian Cyber crime team so they can at least investigate this. As a business you have obligations to be transparent with your clients so please explain and also inform me of any action you have taken.I have now also contacted the Canadian Cybercrime team.
Regards
Greg

It’s been 8 days and the payment still hasn’t been credited to my account. I’m waiting for my money. Time to leave Kinesis, when they are not trustworthy anymore. In the past, it has always worked perfectly and quickly.

Update from 17 of August:
Unfortunately, my above mentioned withdrawal request is still pending (19 days as of today) and in the meantime I have made an additional withdrawal request, which is also pending of course. Please process both of my bank transfers ASAP.

I am experiencing the same issues with Kinesis as everyone else here trying to withdraw money or crypto from this company:

my USDC transfer request to my own wallet has now been pending since July 17th and Kinesis does not provide any information on what's going on, complete silence! That's almost three weeks and really worrying me!

Kinesis, grant me access to my personal savings!

UPDATE from Aug 13th:
Today, Kinesis has finally released all of my USDC and it has now arrived in my wallet. It has taken almost one month, which isn't exactly the timeframe I had in mind and I still think it's inacceptable to offer such a customer experience - especially without an explamation and an excuse. By now, I'm actually glad I have my crypto back, but that shouldn't be something a customer of a trustworthy fintec company should have to worry about!

I've been waiting for more than 2 weeks for a withdraw and Kinesis doesn't provide any update. I used to respect this company.

I really like the app, and have referred people to using it because of its unique feature to trade precious metals.

2 weeks with a pending transfer and support has zero knowledge from payments team and i have flagged, how long am I expected to wait 1 month, 6 months, 2 years? Not good enough, they recieve funds no issues but if you want to take it out the process is not smooth. NOT HAPPY!

Update from August 24, 2026:
Now 7+ weeks pending. 21 Escalation emails sent across Kinesis Support, Compliance, General Counsel (David Charles), CIO (Nate Fisher), Andrew Macguire the Director and the CEO of Kinesis. Not one person has responded to my email this whole time!! Complete organizational silence.

⚠️ WARNING: My experience with Kinesis Money (kinesis.money)

I've had a number of issues with Kinesis since I've been with them (March
2026), but I want to focus on the most recent, unresolved problem, because I'm
still in disbelief this is happening and no one at Kinesis seems to care to
attempt to resolve or fix it.

In April 2026, I made a crypto deposit that fully passed their Anti-Money Laundering
/ Know-Your-Transaction review with a simple, standard "Provide Info" request.
No issues. Case closed.

Fast forward to late June: I made another deposit, from the SAME crypto address
that had already cleared their AML/KYT check in April. This time, the standard
"Provide Info" option wasn't even available. Instead, days later, I received an
extensive, aggressive 9-category "Source of Wealth" demand, covering everything
from mining to ICOs to staking to liquidity pools, despite the address already
being verified months earlier.

What's most frustrating is that some of what they're asking for is already
public information. I understand wanting to confirm who actually owns a wallet,
that's reasonable. But things like airdrop history and token swaps are
permanently visible to anyone on the blockchain already. On top of that, the
request gave no specific date ranges for what they needed, making it
functionally impossible to know what would even satisfy the review.

I responded to every category, same day, with full documentation. Days later, I
received a follow-up demanding a document I had ALREADY provided in my original
submission.

After all this back and forth, I lost trust in them and decided to withdraw
all my funds from their platform. I want to be clear: I made ZERO trades with
the funds I deposited. They sat in my account for less than a week before I
requested to withdraw them. This wasn't money being actively used on their
platform, it was simply sitting there while I went through their compliance
process in good faith.

My withdrawal requests have been pending for over a week now with no response
from my Account Manager or anyone else on the status. Customer service keeps
saying "Talk to your account manager," but you can't even get a hold of him
because he doesn't respond to emails, and of course the Kinesis customer
service phone doesn't seem to work either. Feel free to try it yourself:
+44 (0)20 3150 0385. (This is the Customer service number as of July 2026)

As of today, July 9, 2026, this remains unresolved, well beyond the "1-2 days" withdrawal time frame
their own support staff told me is normal.

I'm not sure what's going on over there at Kinesis, but it sure smells like an
FTX situation to me. I have no way to prove that, but when a fully-verified
customer's funds sit indefinitely in "pending withdrawal" status with no
explanation as to when this horror story will end, it's hard not to wonder.

I'm not the only one. Search Trustpilot for "Kinesis Money" and you'll find
multiple recent reviews describing this exact same pattern: sudden, escalating,
poorly-tracked compliance demands, unresponsive account managers, and
withdrawals stuck for weeks with no explanation. It's mind blowing how
consistent this theme is once you start reading through other people's
experiences here.

After everything I've experienced, and after reading through Kinesis's own
marketing claiming to be a legitimate, "fully audited," "fully reserved 1:1"
financial platform, I think it's time a third party actually verifies whether
their books, licensing, and business practices hold up to that claim. That's
why I took the initiative to file formal complaints with the U.S. Securities
and Exchange Commission (SEC) and the Cayman Islands Monetary Authority
(CIMA), Kinesis's own regulator.

The longer they continue to hold my funds without explanation or due cause,
the more I intend to escalate, exhausting every legal option available to me,
including formal litigation if necessary. No one should have to go through
this in 2026 while trying to use a legitimate crypto exchange. Their excuse
that dealing in precious metals justifies "extra legal scrutiny" doesn't
explain the pattern that myself and numerous other customers have experienced.

If you're considering depositing ANY amount of funds into Kinesis, do yourself
a favor and don't do it. Do your own research and read the other reviews here
before trusting them with your money.

@Kinesis
For confidentiality reasons, I am using a different email address here.

SUBJECT TO AN UPDATE AT THE END. I echo a previous and recent review(s) about Kinesis.Money deliberately holding back transfers-out; in my case USDC. On 23 & 24 June I converted my MICA non-compliant KAU and KAG to compliant USDC (I live in MICA controlled Europe ... where everything changed on 1 July for non-compliant coins and exchanges - Kinesis being one of those exchanges). On 24 June I received an email from Kinesis Compliance dept asking me to provide info for compliance purposes. I provided that info on the same day. I eventually got through to a customer contact/account manager Paul T and had a couple of conversations with him. He said he would look into a now 5 day delay on my USDC transfers-out. He replied and stated that Kinesis Compliance were waiting information from me. I told him I had provided that on the 24th. He, again, would look into it. So, on Thursday 2 July I get a further request for more compliance information. This time, the enquiry was more intrusive; it wanted precise information on original origin of wealth which would eventually need to be traced through to my Kinesis investments. Again, I replied back to Compliance Department with a statement on origins of wealth. I have received no further information from Paul T. I am now writing this on 4 July. Nothing from Kinesis. I can only guess at what is going on and I can only conclude that Kinesis has a funding problem. Finally, I would shout out to two eminent professionals who have their own YouTube channels and have been my guiding light when it comes to Gold & Silver investing. Andrew Maguire and Robert Kientz know their stuff, but they are also connected with Kinesis. I´m hoping they might shine some light on what their sponsoring company are playing at and then do the decent thing and lend a supportive voice to clients, like me, in a similar situation. I´m hoping Kinesis come good on this ... but with every day that passes, I have my doubts. I place Kinesis as extremely high risk based on the way they are behaving. Good luck out there!
UPDATE
Today, 8 July, Kinesis did finally release all my transfers. This is good ... but they do themselves no favours by completely stressing out their clients. I'm grateful for their recent action, but I'll not trust them with my investments again. But I still wish them luck. They are onto a great idea. Now signing out and off!!

While I've really enjoyed the Kinesis ecosystem with everything it has to offer, I really dislike the lack of communication, transparancy, efficency, customer-service and have therefore lost my trust in this company - which can hardly be restored!
As long as everything works just fine, you will be okay - but as soon as questions, technical issues or problems in general arise - and this is just a matter oft time- , you're on your own and can only hope for the best!
Contacting customer service is totally pointless, as these people lack information and possibilities - all they can do is escalate the problem to the people responsible for that specific matter. Good luck ever getting a feedback from them - you might as well play Lotto!
I have 2 pending withdrawal requests (created June 30th) for 4 days now - this is not the first time, so this is no exception. While it can get processed within one day, I have also been waiting an entire week before - and this is totally unacceptable to me!
Kinesis wants to be an alternative to a conventional bank but even the slowest bank is faster and more reliable - not to mention the real-time transactions a quality fin-tech has to offer!
Kinesis charges 25 € and offers an unreliable service which is why I have grown tired of this company because there has not been an improvemt in the past years - rather the opposite is the case!

@Kinesis
For confidentialty reasons I am using a different email address / user name here - you therefore will not find me in your databank

UPDATE from July 7th:
All my withdrawals are still pending, no feedback from Kinesis, contacting support totally pointless as they have no insight into these issues and there is nothing they can do but escalate it to the responsible team over and over again, resulting in nothing...
This is the worst cumstomer experience I have ever had and at this point in time I can only urge everyone to stay away from this company, as it is unknown if we will ever see our money again!
Given the obvious fact that many customers have an issue right now, the company still decides not to communicate - this is as worse as it gets and totally inacceptable!

UPDATE from July 9th:
I can confirm that both withdrawal requests are no longer pending at Kinesis Money and that I have finally received the smaller amount of the two transactions - the larger one might be stuck somewhere in the banking still and will hopefully reach my account soon!
What's worth mentioning: the sender of the payment is NOT Kinesis Money - it is Bullion Capital Pty Ltd, which belongs to another company owned by the CEO. So who knows what's really going on there but what I can say for sure: I will not trust Kinesis with my money again!

UPDATE from July 13th:
The larger withdrawal still hasn't arrived in my bank account, so I'm still hoping for the best! Keep in mind: the withdrawal request was created by me on June 30th - it's been two (!) weeks now waiting for my money to return home...

UPDATE from July 19th:
The larger withdrawal still hasn't arrived. I have talked to the customer support once more and my account manager has called me because of another matter and both have escalated this issue to the payments team. I was supposed to get feedback by Friday 17th, but Kinesis of course had other plans - no response so far, the story still ongoing...

UPDATE from July 21st:
Kinesis has finally sent me an email confirming that my bank withdrawal is stuck and that they are working with the bank to solve this issue. It has been exactly 3 weeks since my withdrawal request now - let's see how this continues...

UPDATE from July 22nd:
Wonders do happen at Kinesis! Three weeks and 1 day later I can confirm that I have finally received the second payment as well - this time sent from the same bank account owned by Kinesis itself as earlier this year, before these two payment requests. A good end to this horrible trip that I didn't sign up for!