Kindle Amazon Reviews 

201
•
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Considering 27 reviews, most reviewers were let down by their experience overall. Consumers expressed deep frustration because many previously purchased books completely disappeared from their digital libraries, and downloading new content has become an unreliable nightmare. Buyers frequently struggled with poor device performance and found the customer support team completely unhelpful when attempting to resolve these frustrating technical glitches. Some reviewers were happy with older devices they used in the past, appreciating their long-term reliability for reading digital books. Despite these fond memories of older hardware, many individuals remain extremely disappointed by the closed ecosystem and restrictive purchase policies affecting newer product generations.

What people talk about most

Product

Customers consistently note negative experiences with product, pointing out that older devices are no longer... See more

User experience

Reviewers highlight negative aspects of user experience, stating that instructions are terrible and... See more

Customer service

Reviewers mention deep frustration about customer service, highlighting unintelligent chat boxes and... See more

Website

Users describe negative interactions with website features, noting that navigating inside books is nearly... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I have just replaced my 15 year old kindle with a new kindle paperwhite 12th generation. I had several hundred books on my old kindle, grouped into 3 categories. The books have not downloaded prop... See more

Rated 1 out of 5 stars

I own a 2024 Kindle and now all the books in my Kindle library have "been removed and no longer available, " per Kindle, plus I cannot download new Amazon ebook purchases. Spent 3 days trying everyth... See more

Rated 1 out of 5 stars

Like many Kindle customers I was informed that my Kindle e-reader would "no longer be supported" and if I wanted to buy new books I would need a new one. So I bought a new Kindle Fire which in my opin... See more

Rated 1 out of 5 stars

I cannot access any of the books I purchased for my kindle. I contacted customer service and after agonizing delays with their chat system the person told me to deregister my device and re register i... See more


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1.3

Bad

TrustScore 1.5 out of 5

201 reviews

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No history of asking for reviews

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1.3

All reviews

(201)

38 reviews in the last 12 months

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Rated 1 out of 5 stars

High Cost, Low Durability: My Kindle Disappointment

I had high expectations for Amazon Kindle devices, but my experience has been quite disappointing. I own two relatively recent models, the Kindle Voyage (2019) and the Kindle Oasis 10th Generation (2020), and both have irreparably broken down.

Kindles are expensive, and based on my experience, they are not durable. Despite taking proper care of the devices, 2 out of the 3 Kindles I purchased have failed. Additionally, I was unable to get a discount on the purchase of a third Kindle, which left me even more dissatisfied.

I am reconsidering whether to remain in the Kindle ecosystem, given the history of device failures and the lack of customer support to resolve these issues fairly.

24 November 2024
Unprompted review
Rated 1 out of 5 stars

This company is untrustworthy

This company is untrustworthy. I ordered a kindle book for my grandson, who was traveling with my son and daughter in law. They wanted to use it on the plane. They could not open the kindle book on his device. Because son and d-i-law were traveling, they told me about the problem three days later. I could not get a refund from kindle, who said the book had been redeemed. I could show them proof that I had given up and bought a hard copy of the same book. WHAT A SCAM. They told me that they would have had to have been called right away, but that was impossible, because it was "opened" and unable to be opened on a plane....Inflexible. Unhelpful, cheats.

21 October 2024
Unprompted review
Rated 1 out of 5 stars

I left Amazon and they took and removed…

I left Amazon and they took and removed every Christian book I had paid for on kindle. What legal right do I have for the so many books I purchased; obviously none. Would not recommend them to anyone!

16 September 2024
Unprompted review
Rated 1 out of 5 stars

I purchased a few Kindle its…

I purchased a few Kindle its resourceful for having lots of books in one place. The devices seem to stopped working time and time again. I decided instead of buying another I would contact Amazon the trademark and manufacture for Kindles. After being past around to several customer service advisors only to realised none of them had the solution for connecting my Kindle to the Wifi since the device was not recognizing the Wifi and would not remain switched on long enough to connect. Eventually the solution was to give 15% discount on my next purchase of a device. I wondered how is this contributing to preserving the environment. How is this preserving the environment when several of our devices ends up in land fields successfully contributing to Global warming. I am still without a device because I am determine not to waste money to purchase another Kindle.

12 September 2024
Unprompted review
Rated 1 out of 5 stars

I travel internationally for extended…

I travel internationally for extended perids. i thought kindle unlimited was the solution. IT IS NOT.
3 months ago i received a vague email stating, " there was a problem with my payment method". an expensive international call revealed the problem was with amazon. today, yet another, " there was a problem..." email. bezos, too cheap to hire chat reps, has made it impossible to resolve amazon's mistake online. my account shows they still have my same valid, unexpired credit card on my account yet, " there is a problem.". the real problem is with the IT halfwits and cheap bezos. KINDLE UNIMITED IS A MAJOR PAIN IN THE... AVOID IT!

7 September 2024
Unprompted review
Rated 1 out of 5 stars

Can not recommend anymore

The Reading experience on Kindle Paperwhite is good, BUT some issue buyer should be aware of Amazon ebook is not cheap anymore and only come in Limited Languages, I read many books in Danish as therefore have to but them from Danish provider. Overtime my Kindle is online Amazon though delete all my legal bought books from other provider, my Kindle is a full pay version so it full owned by me. I do not recommend to buy this anymore and will replace mine with a Kobo

1 September 2024
Unprompted review
Rated 1 out of 5 stars

My Iphone was hacked

My Iphone was hacked. The hacker held my phone ransom. It was necessary to clean my phone and establish a new email. I purchase ebooks on Kindle when they are recommended to me by friends. Thus, I believed the books would be available to read. I was informed by Kindle that they could not transfer the books as my Email had changed. Unacceptable!! The hacker took over my email, changed passwords, used my Amazon to buy iphones. Amazon was most helpful but Kindle, well……,,,,,

12 June 2024
Unprompted review
Rated 3 out of 5 stars

Kindle unlimited

Be aware, kindle unlimited is not really unlimited.
Lots of books I want to read but not at my local library.

Saw a deal for kindle unlimited, first 2 months for 99p a month then full price after, cancel anytime, so signed up.

Then when I go to download the books I want to read, most are not available to unlimited members.

So be aware, kindle unlimited DOES NOT mean you can read any book available on kindle.

I will be cancelling at the end of my 2 month 99p trial deal.

14 July 2024
Unprompted review
Rated 1 out of 5 stars

Don’t join kindle unlimited it’s a…

Don’t join kindle unlimited it’s a scam!! Not only is their platform a joke I mean over 2000 pages per book, 6-10 sentences per page. Your allowed to download as part of the subscription after a few books (once your into it) to continue your forced to buy the book if you want to continue reading book 1>31 out of 36 read to continue you have to buy - why are you not told this at the start then you can decide if you want to go ahead???

4 July 2024
Unprompted review
Rated 1 out of 5 stars

Hate Amazon Kindle

Amazon Kindle is slow, badly designed, used by amazon as a free advertising board and the battery fails without warning.
Save your money and buy a other e reader.

10 May 2024
Unprompted review
Rated 5 out of 5 stars

Portable book knowledge, Kindle

I hope this is the right category. I think Amazon’s Kindle is the best invention since baked bread. I already have the core of a good library, some from my own collection and others on Kindle. I have maybe a couple hundred books or large collections of books. I swear it would be difficult to find all of these books. “The Six Foot Bookshelf “ and “The History of the Decline and Fall of the Roman Empire” are vast…and science fiction…recommend.

23 April 2024
Unprompted review
Rated 1 out of 5 stars

PAY MORE, SMILE LESS :(

Hello, when I was looking for P.D'Adamo's book on blood types, I started an unplanned purchase of 20 books that I had no intention of buying. So I am probably at 233 USD LOSS because amazon is almost impossible to contact. I can't cancel all 20 books AT ONCE, so far I've only been allowed to cancel 5 books, even though the purchase was made as one whole, I have to cancel each book separately, that is, 20 times.
I have neither books nor money, I am waiting for them to take pity on me and cancel the rest of the money. If not , this will be my last purchase on AMAZON.

Let me conclude, be careful when you visit Amazon, because your visit to the website can also end like this:

PAY MORE, SMILE LESS

9 March 2024
Unprompted review
Rated 1 out of 5 stars

Not happy

I was forced to buy an update of the kindle, I couldn't download books on my old one anymore, amazon did this, I was very happy with my original kindle it was easy to use and never caused any problems, the books in my library were listed and easy to access. The kindle paperwhite is quite unresponsive, the screen freezes regularly, the pages run away and its very hard to get back to the right page, the library isn't easy to use, finding the book I want is tiresome. I wanted to use the new kindle to just download books and transfer them to my old one, which still works perfectly, but without a computer and a lot of faffing I can't do that. I am not happy. Amazon have made a kindle that worked well and I was happy with obsolete.

18 February 2024
Unprompted review
Rated 4 out of 5 stars

Love the Kindle Oasis and…

Love the Kindle Oasis and KindleUnlimited. Works well and easy to download books. Excellent selection of settings that can be adjusted for a comfortable, easy on the eye read. Great selection of books too. Only negative would be the battery life of the Oasis lasts a fraction of my old Kindle. Lasts longer if I keep it on Airplane mode. Amazon were great when my device stopped charging in warranty and sent a replacement.

30 January 2024
Unprompted review

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