While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Hair Product Store

Written by the company

WigsbyKim.co.uk is a UK-based retailer of supreme quality Wigs, Hairpieces and Hair Extensions. Please visit our site to see our comprehensive range...


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

11 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love my new wig!

I recently visited Wigs by Kim and couldn't be more grateful for the experience. She has a huge selection to try on, which made finding the right one so much easier.
This is my first wig. After experiencing significant hair loss from two surgeries in the last 3 months Kim was incredibly kind and helpful. She helped me choose the perfect style and color then trimmed it for me. She also took the time to show me how to waah and care for my new wig.

Thank you so much Kim.
I highly recommend Wigs by Kim!

30 April 2026
Unprompted review
Rated 2 out of 5 stars

Returns

I received my wig. It was very pretty but way too much hair for me. Did not fit the description at all. I sent many letters and pictures asking for a refund but no one will help me. So don't believe it when they say RETURNABLE.

18 December 2022
Unprompted review
Wigs by Kim logo

Reply from Wigs by Kim

Hi Sharon,

I've requested review removal, as you've unfortunately mistaken our identity.

We are Wigs by Kim, not Kimwigs. We are having many issues with this Chinese company selling inferior products at inflated prices in a name so close to our own! Due to people continually getting our brand confused with the Chinese scammers, we have recently had to go through the pain of re-branding to “Wigs by Kim”.

Please check our website, we only display photos of our wigs from our stock, on a mannequins head - Not model photos. Also, our full UK contact information is displayed on the site including phone number, this is our only office as we are a British company.

Kim Burns
Wigs by Kim (Formerly Kim's Wigs)
www.wigsbykim.co.uk

Rated 5 out of 5 stars

Genuine UK company with a great service and products

Please do not confuse this genuine UK company with the chinese scammers 'piggy backing' off of this company's good reputation in order to defraud hard working people in the UK. I have fallen foul of KIMWIGS but managed to prevail and get my money back - persistance works! I have also bought from this lovely lady before and KIM'S WIGS are a reputable business in Newcastle. I wish her well with this chinese based load of ****. Why have trading standards not protected this lady from this obvious scam yet?? Come on - do something!!

21 June 2022
Unprompted review
Rated 5 out of 5 stars

Make sure you are buying from the correct company !!!

I haven't actually bought a product from Kim. Unfortunately I ordered from the scam Chinese Kimwigs. I spoke with the Newcastle Kim today and she was so helpful, telling me that my order wasn't with her and told me to contact my bank to enquire about a refund. Thank you Newcastle Kim. Once I have a refund from SCAM company I will place my order with you !

26 April 2022
Unprompted review
Rated 5 out of 5 stars

Great experience

I ordered a wig to come to Germany, it arrived in good time, even during the Christmas rush. Kim was available over the phone, and happy to help when I didn't know my tracking number. The whole call took just 2 minutes, and she resolved my issue straight away! The wig is really lovely too, just what I expected. Thank you Kim!

17 December 2021
Unprompted review
Rated 5 out of 5 stars

Been buying from Kims Wigs UK for years…

Been buying from Kims Wigs UK for years and would highly recommend...don't confuse them with the Chinese company Kimwigs...

8 November 2021
Unprompted review
Wigs by Kim logo

Reply from Wigs by Kim

Hi,

Many thanks for your positive review, it's very much
appreciated.

Have a good day !

Kim

Rated 5 out of 5 stars

This review is for KIMS WIGS

This review is for KIMS WIGS, NEWCASTLE-UPON-TYNE. I have several wigs from this company and they are all fabulous. Soft natural looking and very comfortable to wear. 1st class service. I would fully recommend you buy from KIMS WIGS.

18 August 2021
Unprompted review
Rated 1 out of 5 stars

I ordered a platimum blonde rooted wig

I ordered a platimum blonde rooted wig. I received a very cheap ginger thing. After several emails, I asked my bank to take my payment back.
Don't buy from these people

23 June 2021
Unprompted review
Wigs by Kim logo

Reply from Wigs by Kim

Requested review removal, as mistaken identity. We are Kims Wigs, not Kimwigs. We are having many issues with this Chinese company selling inferior products at inflated prices in a name so close to our own!

Please check our website, we only display photos of our wigs from our stock, on a mannequins head - Not model photos. Also, our full UK contact information is displayed on the site, this is our only office as we are a British company.

Kim Burns
Kim's Wigs
www.kimswigs.co.uk

Rated 5 out of 5 stars

Kim's Wigs are Great & stylish

I have used many wig companies & Kim's are so natural looking & lovely styles & the price is Fab too...
I would highly recommend Kim's wigs!!!!
Everybody never knew I wore a wigs...
Thanks to Kim....

( Lisa) 👍👍

16 January 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look