Staff very knowledgeable and helpful. Company carries an exceptional amount of stock. I would strongly recommend looking here whatever your needs.....l traveled up from Birmingham because it was the b... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Just purchased our second motorhome from Kimberley Darlington. We were assisted in our purchase from Scott and Richard and had a comprehensive handover from , I think , Paul. The workshop swiftly ca... See more
We bought our Bailey Alora from Kimberley’s in September 2024 and have used it extensively since then. A number of faults have presented themselves during our travels all covered by Baileys warranty.... See more
Company replied
Very good salesman particularly when we exchanged our van for the new one. However, making telephone contact after sale has been difficult. The most helpful was folk from the Accounts dept who went o... See more
Company replied
Company details
Written by the company
Kimberley – The Caravan & Motorhome People. A family-run business since the 1970s, we’re passionate about helping you find the perfect caravan or motorhome. Silver award winners in the Caravan Owner Satisfaction Awards! Proud runners-up for Caravan Dealership of the Year 2025, we have branches in the East Midlands & the North, offering 300+ motorhomes & caravans from leading brands like Swift, Bailey, Coachman, Carthago & Xplore. Why Choose Kimberley? Trusted for quality & service, 4.6★ Trustpilot rating from 1,000+ happy customers, fantastic facilities: Darlington branch: On-site café, huge awning & accessories shop, children’s play area, plus indoor & outdoor showrooms and NCC approved service centre. Nottingham branch: Outdoor showroom, awning & accessories shop, plus an NCC approved service centre. Start your adventure with Kimberley – where great journeys begin!
Contact info
West Auckland Road, DL2 2XZ, Burtree Gate, England, United Kingdom
- 01325 383333
4.5
Excellent
884 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I bought a beautiful caravan from…
I bought a beautiful caravan from Kimberley. On the handover the team were really helpful when getting me set up. I would recommend Kimberley for not only sales but for servicing too.
1 July 2026
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you Stephen! Really glad the team got you all set up on handover, and thank you for the shout out on servicing too. Hope you love every trip!
Many Thanks,
The Kimberley Team
From quoting & answering many of our…
From quoting & answering many of our questions, to the fitting of the truma conditioning unit to our Motorhome, Kimberley were great
26 June 2026
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you Anne! Really glad we could help from the first quote right through to fitting the Truma unit. Hope you're enjoying the motorhome!
Many Thanks,
The Kimberley Team
Kimberley Caravan Purchase
Generally a good experience but lacked information on accessories that were also required and caravan security. Said we would have tracker fitted which did not happen which was disappointing. On the plus side the Caravan handover/ induction was excellent and very informative
23 June 2026
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Hi Paul, thank you for your feedback and really glad the handover was so informative. We've passed your comments about the tracker and accessories on to the relevant team and someone will be in touch with you directly.
Many Thanks,
The Kimberley Team
Kimberley's staff have been excellent…
Kimberley's staff have been excellent in helping to resolve several warranty issues.
29 June 2026
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you Tony! Really glad the team could help get those warranty issues resolved for you. Hope you're back out enjoying it now!
Many Thanks,
The Kimberley Team
Amazing friendly staff
Amazing friendly staff, all very knowledgable and happy to help , really happy with all the info we was given and advice along the way, hand over was smooth transaction and we were kept informed and upto date every step of the way
17 June 2026
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you so much! Really glad the whole experience felt smooth and that you were kept in the loop throughout. Hope you're loving your new purchase!
Many Thanks,
The Kimberley Team
Helpful team
17 June 2026
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you! Really appreciate you taking the time to leave a review. Hope everything is going well with your purchase!
Many Thanks,
The Kimberley Team
A big thank you to Richy for helping us…
A big thank you to Richy for helping us get another caravan from kimberley. Also a big thank you to all the staff who helped with the experience.
10 June 2026
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you Roger! Really glad Richy and the team looked after you so well again. Always lovely to welcome back a returning customer. Hope you love the new van!
Many Thanks,
The Kimberley Team
Good experience all round
Good experience all round. Great staff and great service.
What more do you want.
9 June 2026
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you! Exactly what we aim for every time. Hope to see you again in the future!
Many Thanks,
The Kimberley Team
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you Mike! Really glad the team looked after you so well. Hope everything is going brilliantly with your purchase!
Many Thanks,
The Kimberley Team
Everything from start to finish staff…
Everything from start to finish staff kept us informed no complaints at all
15 June 2026
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you Graham! Really glad the team kept you informed throughout and that everything went so smoothly. Hope you're enjoying your new purchase!
Many Thanks,
The Kimberley Team
Easy hand over
Very informative We were taken through all the kit and were shown how to use everything. There were a couple of small issues but these were sorted straight away. Easy handover.
19 June 2026
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you Mark! Really glad those little issues got sorted on the day and that everything was good to go. Hope you're already planning your first trip!
Many Thanks,
The Kimberley Team
What a great experience
What a great experience.
From the knowledge of the sales person, to the constant update from the sales administration team, to the very, comprehensive handover of our motorhome
19 June 2026
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you John! Really glad the whole journey from sales through to handover felt so thorough. Hope you're loving the new motorhome!
Many Thanks,
The Kimberley Team
Kimberly helped us with the buying our…
Kimberly helped us with the buying our first motorhome
18 June 2026
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you! A first motorhome is such an exciting step and we're really glad we could be part of it. Hope you have many brilliant adventures ahead!
Many Thanks,
The Kimberley Team
Paul was very friendly and…
Paul was very friendly and knowledgeable about the motorhome. He was really helpful and answered all our questions. We would definitely recommend Kimberley caravans.
16 June 2026
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you! Really glad Paul made sure all your questions were answered and that you felt fully confident. Hope you're enjoying the motorhome!
Many Thanks,
The Kimberley Team
The staff were all helpful caravan…
The staff were all helpful caravan could have been cleaner
10 June 2026
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you for the feedback! Really glad the team looked after you well and we'll pass your comments on the presentation side on to the relevant team.
Many Thanks,
The Kimberley Team
Bought an amazing MH expensive but good…
Bought an amazing MH expensive but good service and quality we had an issue at first but fixed under the 1 year warranty
31 May 2026
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you Erica! Really glad the warranty issue got sorted quickly and that you're happy with everything. Hope you're enjoying it now!
Many Thanks,
The Kimberley Team
Very helpful and very quick turnaround…
Very helpful and very quick turnaround with the new caravan
1 June 2026
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you Norman! Really glad we could get everything sorted quickly for you. Hope you're already out enjoying the new caravan!
Many Thanks,
The Kimberley Team
Extremely helpful and informative with…
Extremely helpful and informative with years of experience
13 June 2026
Unprompted review
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you Mark! Really glad the team's experience shone through. Hope to see you again in the future!
Many Thanks,
The Kimberley Team
I purchased a motorhome in November…
I purchased a motorhome in November 2023 it had a known fault with water level sensors which they agreed to rectify post sale! After lots of promising, lies and incompetence they eventually resolved the problem in May 2026 yes May 2026.
3 June 2026
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Hi Jef, thank you for your feedback. We're sorry to hear the process took longer than it should have. We've passed your comments on to the relevant team and someone will be in touch with you directly.Many Thanks,
The Kimberley Team
Sales man was great let us look around…
Sales man was great let us look around let come to him with questions which he knew the answers to about the van wasn’t pushing for a sale was a pleasure to deal with as was the guy who did the hand over very helpful and honest and explained everything we needed to know
1 June 2026
Reply from Kimberley - The Caravan & Motorhome People - Darlington
Thank you Philip! Really glad both the sales and handover experience felt so relaxed and honest. That's exactly how it should be. Hope you're enjoying your new purchase!
Many Thanks,
The Kimberley Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.