KILLSTAR Reviews 51,284

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, often noting that items exceed expectations and are well-made. The delivery service is frequently highlighted for its speed and the careful, beautiful packaging of orders. Many consumers appreciate the unique and distinctive style offered, along with the good value for money, especially with available offers and sales. However, some people were dissatisfied with the quality of certain items, describing them as poor or not matching product descriptions. A few customers also mentioned issues with sizing, finding items either too small or too large, and some experienced problems with returns, particularly regarding shipping costs.

What people talk about most

Product

Consumers generally find products to be of good quality and value. Many reviewers praise the unique designs,... See more

Quality

Clients share positive opinions on quality, with many praising the excellent and high-standard items,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the fast delivery, with... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise quick delivery,... See more

Price

People report ambiguous experiences with price. Many customers praise the affordable prices, good quality,... See more

Based on these reviews

Rated 4 out of 5 stars

lovely dresses and can have good sale however fabrics used are often not great, blend of poliester and elastic, makes it stretchy but not very breathable

Rated 5 out of 5 stars

I’m a regular customer and I love Killstar clothing and accessories. Everything is such good quality and I’ve always found that the products in real life, look so much more impressive. Their attentio... See more

Rated 5 out of 5 stars

This is my most favourite shop for Gothic/alternative clothing. Everything is so different from any other shop and I always get compliments whenever I am out and about. People always ask where I get m... See more

Rated 5 out of 5 stars

I have recently started using Killstar and their clothes are really lovely quality ... arriving beautifully packaged. Returns are simple to arrange if required but be aware you pay for returns. Howeve... See more


Company details

  1. Women's Clothing Store

Written by the company

Clothing & Lifestyle company with a twist of darkness, channeling emotional power and raw energy into every thread.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

51K reviews

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Rated 1 out of 5 stars

Don't waste your money - Shein quality for high prices with terrible customer service

Ordered a skirt recently, having not ordered from Killstar for years. Was completely shocked by the drop in quality - lower quality than I'd expect from Poundland or Shein clothes. The material on what was advertised as a thick winter skirt was so thin that it was see through, and was clearly plastic and very very low quality. There were loose threads and stitching mistakes in several places. Despite this, I was only able to get a partial refund. The skirt was £45 full price. Total waste of money for some of the worst quality clothes I've seen in my life. The partial refund was not enough to cover posting the item back (which I had to pay for myself). Awful company making awful clothes with awful customer service. I assume the positive reviews are all from the thousands and thousands of influencers they give clothes to for free, as I haven't encountered a single person who has actually given money to Killstar and been satisfied with the products they received in the last 5 years.

13 February 2026
Unprompted review
KILLSTAR logo

Reply from KILLSTAR

Hi Josie, After investigation on this order it looks like the item was returned to us ,with no contact made to our customer care team of any issues with the garment, and a full refund of the price paid was issued. We're really sorry you are feeling this way and do thank you for taking the time to provide your feedback.

Rated 5 out of 5 stars

Beautiful clothing

Beautiful clothing. Only thing is lots of their dresses are too long for me at 5' 3" I receive many compliments on my Killstar purchases. Love their bags too. Quality of everything bought is good.

5 February 2026
Rated 5 out of 5 stars

Killstar review.

I have only had 2 problems with items from Killstar, 1 was a teapot lid that was misshapen, but they offered another and payed for return of the item, and the other was a pair of sunglasses that came broken, Killstar instantly replaced them. The site is easy to navigate, orders arrive promptly and well packaged. I love the loyalty system as I have saved quite a bit of money. I love their items, please keep individuality and not go mainstream and I love the fact that they have extended sizes, please develop this further. I have numerous home wear items, but it seems to have gone quiet at present, let’s hope more are being developed. Altogether very positive.

23 January 2026
Rated 5 out of 5 stars

Killstar is amazing!

Its great receiving updates promoting new additions. I browse through all the amazing clothing and household items,and then add the uniquely me items to my favourites. I have to choose what I love the most...not easy with so much amazingness going on! And finally,buy the most special items on my list,leaving the rest of my favourites safe for another time. The quality is always top notch and I love how everything is packaged with such care.

2 February 2026

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