Kilkenny Shop Reviews 

386
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, reviewers had a great experience with this company. Customers frequently praise the stunning quality and remarkable craftsmanship of the items, noting that everything arrives safely thanks to exceptionally careful wrapping and protective packaging. People also love the remarkably fast delivery times and the wonderfully user-friendly website, making the entire online shopping journey smooth, easy, and consistently pleasant. Some reviewers were not happy with customer service, mentioning slow response times and frustrating difficulties when trying to resolve order problems. A few other people also felt that unexpected delivery delays and unannounced customs charges caused significant annoyance during their international purchases.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that items are beautiful, authentic, and... See more

Delivery service

Customers consistently note ambiguous experiences with delivery_service, highlighting a split between... See more

Order

Users describe ambiguous interactions with order, reflecting a sharp division in customer experiences. On one... See more

Quality

Clients share positive opinions on quality, highlighting that items are well-packaged, beautiful, and... See more

Customer service

Consumers find customer service to be disappointing, consistently reporting extremely poor communication and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great website. I was looking for a gift and there were so many options. Marked down a star because I wasn’t offered a gift wrapping option and couldn’t find any way to select it, which is a massive... See more

Rated 5 out of 5 stars

I was a little hesitant when ordering. I was worried about the delivery which turned out great. I had purchased the sweater in a different color when I was in Ireland the end of August. I like it so... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I had an excellent experience shopping with Kilkenny Shop (Ireland). In am in New York, and the items I ordered — including beautiful Orla Kiely pieces — were carefully packed and w... See more


Company details

  1. Business Services

Information provided by various external sources

Kilkenny Shop has been at the forefront of promoting the finest Irish craft and design for over 50 years and is home to Ireland’s largest collection of Irish designers. From fashion, knitwear and accessories, to handmade jewellery, dazzling crystal, ar...


Contact info

4.0

Great

TrustScore 4 out of 5

386 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.0

All reviews

(386)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy with my purchase

I ordered a bag and received it the next morning. It looked exactly like it did in the photos. I was pleasantly surprised, as I didn’t fully trust the company at first given how many scams are out there, but I decided to take the risk—and I’m glad I did.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Bellek pottery

The items that were shipped, Bellek pottery, to NewYork arrived securely packaged. The items are extremely fragile, but they are in perfect condition!!!!! Thank you for taking the time to package each item so well.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

I love this shop so much!

I love this shop so much! I found them while in Dublin a few years ago and knew from that experience how friendly and helpful they are. Therefore, it was an easy choice to order the Orla Kiely bags I love so much from them! They always pack with care and ship very quickly. The bag itself is beautiful with all the details I expect from Orla.

24 February 2026
Unprompted review
Rated 4 out of 5 stars

Great website lacking wrapping option

Great website. I was looking for a gift and there were so many options.
Marked down a star because I wasn’t offered a gift wrapping option and couldn’t find any way to select it, which is a massive downfall when in store the wrapping is always special. This would urge me to shop in store rather than on the website.

5 February 2026
Unprompted review
Rated 3 out of 5 stars

Inflexible…

Mistakenly ordered wrong number of item and could not update order.. so paid two delivery charges when combined would have been free. Orders placed within minutes if each other and combining was not entertained by customer care rep. Very Very disappointing!

17 January 2026
Unprompted review

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