From start to finish the ease of purchasing from KiKicrystal was perfect. When package arrived every crystal was wrapped individually with care. Absolutely love them. Will be buying some more soon.
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The staff at Kiki Crystal are legit. They respond quickly to emails and are always willing to accommodate preferences that make sense (for example one type of crystal for another of the same value. I... See more
This crystal shop is seriously the best! Everything I’ve ordered is always well packaged and exciting to open and the crystals themselves are great quality! You can tell they genuinely want their cust... See more
This is my fifth purchase. I like getting the mystery box for the surprise and variety of crystals. The ultimate scoop also brings a nice selection of shapes. In this order, I also purchased one sp... See more
Company details
Written by the company
Why We Started I remember it was an ordinary afternoon when I was shooting a promotional video for a client's crystal products. I was captivated by the beauty of these crystals, each shimmering under the lights, unique and seemingly imbued with its own story and soul. However, during a casual conversation, the client inadvertently mentioned several negative aspects of the market, such as rampant counterfeits, inferior products, and even some merchants charging customers a lot but failing to deliver. These revelations left me shocked and disappointed. That night, I couldn't find peace at home. I kept thinking: How could such beautiful crystals be tarnished by these market practices? China has a tradition of excellent business ethics. Our proverbs say, 'no pointed peak, no trading,' which comes from the way rice is piled high in a bowl to make a pointed top. This shows that the seller always gives a bit more to make the customer happy, which is important for a business that lasts." Moreover, China, hosting one of the world's leading crystal wholesale markets, needs a reputation for integrity. The more I learned about the crystal market, the more I felt the need for change. Why not establish a brand that not only showcases the beauty of crystals but also changes the status quo of the industry? What We Do Thus began my journey. I visited numerous crystal factories and wholesalers, interacted with experts and artisans, learning to distinguish real from fake crystals, understanding their mining and processing, and comparing different quality products to gain a deeper understanding of these magical stones. In this process, I realized the importance of establishing strict standards to ensure the quality and ethics of our crystals: From the source, we carefully select partners who use pure, natural crystals without any dyeing, electroplating, or synthetic processing. Products like opalite or fake turquoise are not on our list. For our main products, we send them to professional testing agencies to obtain crystal testing reports. In the process of assembling crystal products, we accurately show their real quality through videos and images without unnecessary beautification. But I knew this was not enough. To truly win the trust of our customers, we decided to take some unconventional measures, such as: Our promise of a double refund for any fake crystal found, and our commitment to never hide any negative reviews. The needs of our customers are our direction for progress. We also share the creation process of each order on social media, allowing customers to see how every crystal they purchase is carefully selected and packaged. Even if customers receive our products with some damage due to shipping, we provide a free replacement service...
Contact info
China
- kikicrystal.com
Beautiful crystals, packed with care.
From start to finish the ease of purchasing from KiKicrystal was perfect. When package arrived every crystal was wrapped individually with care. Absolutely love them. Will be buying some more soon.
Love them
To get different things i love getting butterflies, dagger, but still haven't got a dragon yet hope i will soon
I shop with this company all the time…
I shop with this company all the time because I like their products.They're very high quality products, and they always keep you informed by doing lots of videos. I have probably spent thousands of dollars ordering almost all of their things.Because I love them so much.The only thing I don't understand is why they don't give you any coupons or anything free.After you've spent that kind of money.
This crystal shop is seriously the…
This crystal shop is seriously the best! Everything I’ve ordered is always well packaged and exciting to open and the crystals themselves are great quality! You can tell they genuinely want their customers to have an experience and the free gifts included with the orders are always so beautiful and fun!
Good selection of crystals
This is my fifth purchase. I like getting the mystery box for the surprise and variety of crystals. The ultimate scoop also brings a nice selection of shapes.
In this order, I also purchased one specific item.
I can say overall I am happy with my purchase.
The staff at Kiki Crystal are legit
The staff at Kiki Crystal are legit. They respond quickly to emails and are always willing to accommodate preferences that make sense (for example one type of crystal for another of the same value. I had asked for daggers in an order and requested moss agate instead of quartz and they happily obliged). I also had 2 orders at the same time with video requests and paid for both but since they could combine my order, they - on their own - refunded the second video cost. The crystals come packaged incredibly well and I've always received my packages in less than 10 days. I always order from here. Infact I'm waiting on an order right now lol
Wonderful Company great service.
The overall experience was great! They had to contact me because of inventory issue with a substitution that I think I love more then the original. I received all my crystals in great condition edition and fast coming from another country
Great quality!
Great quality stock, great scoops and very well packed up for shipping, ill be buying from kiki again in a couple of months :-)
They have been amazing in every way
They have been amazing in every way. Crystals are beautiful and customer service is A+ service. Only problem is I can't stop spending my money! 😊
Crystals are amazing quality and very…
Crystals are amazing quality and very beautiful! Customer service is also very helpful.
I love the quality of the items and the…
I love the quality of the items and the care taken in packaging to prevent damage during shipping. I love everything, my only regret is not being able to receive some items due to being out of stock or no longer carried.
Great products
Great products, staff is wonderful and shipping is fast. Highly recommend this Company!
I have made several orders
I have made several orders. Always comes extremely well packed. I am building a beautiful collection of crystals
Beautiful crystals, safely delivered
Ordered a redeem scoop and zodiac box. Delighted with my order. Lots of beautiful crystals from my mystery scoop. Haven't opened the zodiac box, as for a gift, but beautifully presented and safely packaged.
They are so beautiful
They are so beautiful. I am just in awe over them thank you very much.
Kiki is amazing
The product is absolutely amazing. The people on the live shows and customer service are the best. The videos are wonderful to watch. The monthly subscription box is always beautiful.
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