Kier Living Limited Reviews 

If you want to sit in your lounge listening to people upstairs using the toilet this is the developer for you! Unfortunately as the house is built to spec Kier don’t see an issue with this. Personally to me it says that their spec simply isn’t good enough. You pay a lot of money for what is essentially substandard specification and appalling customer service. Frequently I am told one thing and something else (or nothing at all) actually happens. As many people have said you only get anywhere when you escalate your complaint up the management chain and even then it can be extremely poor (especially as they all seem to be on holiday quite regularly). Understaffing seems to be an issue too. Still waiting for the back garden to be usable as I don’t want to drown in it! A little respect from Kier would go a long way but the power imbalance is most definitely in their favour. There is currently a lot of work going on in the first phase of the development to fix all their mistakes so read into that what you will.

I purchased back in March 2019. I didnt get to see my home during the build stage and was kept a little bit in the dark until I got the keys. I was greeted with workmen still in the house doing work! I made my snag list and was worried due to the size of it. However customer service took my list of issues and started chipping away as much as possible on some of the quicker fixes to get as many sorted as quickly as possible. Recently during this pandemic I didnt expect work to be done but it has been. The customer service team have been nothing but helpful and keeping me up to date with trades coming back to fix the problems I have had. Its been tough to sort some of the issues out (due to customer service not actually being told fully about some of them) but overall I am very pleased with the support I have had. If it wasn't for Nic who came out to my home and for Louise who has been ever so patient in getting everything right for me then it would have been a different rating. There will always be something that goes wrong (it happens) but I can safely say I trust the customer service team to put it right. I would give 5* if this was based just on customer service and aftercare.

Buying a house is never a 'fun' experience and new houses have their own set of challenges. Never more so than during a pandemic. I came across the usual problems with mortgage lenders, financial advisors and site managers not getting back to me especially quickly but the Kier sales executive at Durleigh Gardens - James Ley - kept it all together. Got quick replies and took some of the streses away.

Part 1 of review.

Due to get the keys shortly for a house we have purchased from Kier living on the Grendon point development. Considering the circumstances with Covid, Kier to date have been fantastic and that’s largely down to Mandy in sales who has been brilliant . We started the process prior to Covid so it has been difficult with delays but all the way through i have been kept up to date with how things are progressing. I have had regular site visits to see the various stages of build. Kier have been very accomadating if i have required measurements and so on.

The build itself i believe to be of a high spec compared to other developers. We have paid for various extras, such as an upgraded worktop and one or two extra sockets. None of which have set us back more then i expected. As long as you ask for the extras in reasonable time, kier will sort this for you.

If i had one niggle it would be the lack of forward planning on the electric vehicle charging front. Regulations are almost in place for this to be a requirement on new builds so i’d atleast expect the option to add this on. Instead i need to find a way of cabling it myself. But things can’t always be perfect.

Anyway, very excited to move in shortly and see how i get on with snagging, this is part of my daily job so i should be able to give a fair,honest an detailed review of the finished product in a few weeks. I’m seriously hoping it is as positive as my experience so far.

Fingers crossed.

Thinking of purchasing a Kier Property? Visit the Vines Development in Elburton, Plymouth - The forgotten development.

All the properties have now been sold and we still have no road and it is unlikely we will this year. Most of the residents and visitors have damaged their cars and Kier will not compensate as it is "our risk" to drive on the road. The drainage across the site is wrong and they have dug up several of our gardens and roads to fix the issues. Kier never updates us on the progress and we are continuously blocked in by diggers etc. with no warning.

The aftersales from Kier is appalling they say they will do things and nothing gets done. Its a constant tennis match of emails and false promises. When we first moved in they were great, now, 6 months later, we have a collapsing stair on our staircase, creaky flooring throughout the upstairs, a high damp reading in our living room, and the prospect of damaging our cars every day to get to and from our property.

Kier, if you read this, most of your complaints would lessen if homeowners were kept up-to-date with important information such as road blocks/road layouts and to organise our snags in a timely and professional manner. Not to bury your head in the sand and hope it goes away.

Would I buy from Kier again? No
Would I buy from Linden again? Absolutely

What a crap company kier are, after 4 years of chasing kier to repair a leak in our roof that runs down into our bedroom, we are still no further forward in getting it repaired, we have spent 4 days this week waiting in for a roofer to turn up but he doesn't bother including waiting in on a Sunday it has cost me money in days off to wait in, I am absolutely fuming with kier, they do not get back to you after sending multiple emails, phone calls, Stuart Nevins who is supposed to be dealing with it has spent the last 2 months on leave so his emails he sends keep saying, I'm guessing he's switching his phone off deliberately to avoid us.
We have finally given up with kier,
we have been given a quote of £1000 from a professional roofer and we are having to pay this out of our own pocket as kier will not do it despite a 10 year warranty on our house, it has caused us so much stress that it's just not worth it anymore, we won't win this battle against a multi million pound company.

If you enjoy sharing in your family’s bathroom time, then Kier are the developer for you. If you want a free, unplanned swimming pool then Kier are the developers for you.

They don’t insulate between floors and to them it’s completely acceptable that there is no privacy. If you’re looking for customer service, don’t look to Kier for it. The only way to get anything done is to escalate through to higher management.

Avoid, we wish we had never bought our house & are considering selling & moving knowing we will make a loss.

After my review on here in August one of our issues was resolved. However, we have now been unable to use the toilet in our en suite for 4 months. There is a drainage issue which the plumber has reported to Kier, we have reported to Kier and nothing has been done. If this is not resolved soon we will be reporting Kier further.

Durleigh Gardens is a wonderful development, carefully thought out and deserves a prize for its design and standard of build. As well as the development being good, James Ley in the Show House is exceptional. He is polite, professional and prepared to go that extra mile to help where he can, Customer Service at its best. We also found Jack, the Site Manager extremely helpful.

We have recently moved into a new Property on Snowdon Grange in Chard and can safely say that we are delighted with our home and the service that we have received and are still being provided with.

From the moment we walked into the Sales Office and met the really friendly team it was plain sailing, they were very thorough in explaining the Process from Start to Finish. Bruce was our sales rep after we had reserved our plot and without him, the move would have been a nightmare. he was on call more or less 24/7, if we had any queries or questions no matter whether it was in office hours or not he would provide us with an answer. If he couldn't answer it he would chase someone that could, and no matter how many times we contacted him you were always greeted with the same friendly and helpful voice which is a big plus when buying your first property.

As if moving house wasn't stressful enough, we had to move in the middle of lockdown. Companies were being furloughed, building sites were closing and our move date was being pushed back. Kier pulled out all the stops to have our house ready as close to the original completion date as they could, and with us moving from a rented property we were getting ever closer to our notice date, but Kier pulled through and had us in before our deadline. Bruce again was a huge help in this, as we had issues with Solicitors and Mortgage Lenders, and although it was out of his control, Bruce and his peers at Kier were pulling out all the stops to make sure that the move went ahead.

We've now been in the house for 6 months and are really happy with our house, it is everything we wanted and more, they are well constructed with plenty of space, big gardens, and the finishing touches just seem to be a step up from their competitors. Kier have already been in contact with us to provide a snagging list so that they can keep on top of any cracks e.t.c that have to be expected when buying a new home. And the aftersales team have been really helpful.

Overall, we can't fault the experience we have received with Kier Living, they have made a very stressful first time experience relatively straight forward and smooth, so we would like to say a big thankyou to Kier and the team in Chard.

I am currently in the process of purchasing a property at Durleigh Gardens. James Ley has been fantastic.

Nothing is too much trouble, keeping me in the loop and up to date with everything, his passion for the properties he is selling shines through, he goes above and beyond.

I've also met Jack the Site Manager on a couple of visits and again answers any questions and explains the process.

Looking forward to completion and eventually moving in.

Charlotte who introduced us to Caerwent Gardens was brilliant. Very personable and willing to go the extra mile to make sure our journey into our new home was seemless. Thanks Charlotte!

Shocking customer service. No accountability. They think we have nothing better to do than chase outstanding jobs. Over a year in...once they have your money they are not interested. Other neighbours feel the same. Im now contacting my MP

Like a few others, I was also a bit hesitant to proceed based on some reviews. All of that was put aside when we met James Ley. He was thorough from start to finish and made everything as smooth as possible.
Since moving in two months ago we have had no issues but James has been in contact regularly to make sure we are happy and if we need anything sorted (snagging) then just let him know and he will sort.
You hear all sorts of stories when buying a new build and maybe we have been lucky but either way, James made it so much easier.
Thank you!

I must admit from reading reviews that I was concerned about the customer service I would receive, but how wrong could I be. Friendly staff and always quick to respond. Excellent customer service from reservation through completion and post completion follow up. Cannot fault so far! Hopefully the minor snagging issues will be dealt with in the same efficient and friendly manner. Well done Kier.

Please don’t buy a house from these cowboys. We are over two years in and still trying to get things fixed off our snagging. Everything is blamed on someone else. No accountability. Site managers are not interested. Make false promises and never follow up. We have a leaking roof that was blamed on condensation. This was raised last year and still no one has fixed it just tried some paint and again false promises which we are still awaiting on a response!
Buying the house went great then downhill from there. Almost like they got our money and then didn’t care whatsoever.

We bought our first home at Durleigh Gardens earlier this year and could not be happier. James in particular along with the team have been brilliant in supporting and keeping us up to date during the process from start to finish.
We are very grateful and couldn’t recommend them enough.

With the sale of my old home almost completed and finding unexpected problems with the property I had intended to buy, I arranged an appointment to see what Durleigh
Gardens had to offer and James Ley showed me the one I have now moved into. I reserved it that day. Luckily it was almost ready and James made a significant contribution to expediting my purchase and his unfailing enthusiasm and cheerful attitude has helped to smooth my path to my new home.

At the end of May my husband and I went to 'take a look' at some houses for some ideas of what we would like when we eventually moved (which we thought was around 18months away!). Little did we know that we'd find a house that we loved - obviously concerned about how ready we'd be financially we approached the sales office and met James Ley who has been superb in organising everything we've needed, liaising with the developer and making this move happen for us. He has been great in keeping us up to date with developments, communicating in terms of picking fixtures and fittings, chasing the solicitors and organising visits. I cannot recommend him and Kier enough. Great experience so far - just looking forward to getting in now!

My partner and I are currently in the process of purchasing our first property at Durleigh Gardens. It has been an exciting journey so far and has been made easy and comfortable due to the kind assistance from their representative James. He has been very helpful in every aspect of the transaction and kept us informed when we have needed to make decisions on fixtures and fittings etc. When we have asked to visit the house or requested any slight change nothing has been too much trouble for James and the team. Couldn’t fault his dedication at all, Keir are lucky to have him representing them and wouldn’t hesitate to recommend using Kier and James.