Kidde Fire Safety Reviews 

111
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, most reviewers were let down by their experience overall. Customers frequently complain that defective smoke and carbon monoxide alarms trigger false alerts unexpectedly during the night. Reviewers report that these essential safety devices fail prematurely despite the advertised long-term battery lifespan. However, some people mentioned that reaching customer support is extremely difficult and completely ineffective when seeking warranty replacements. Consumers also noted that prolonged delays and unreturned emails leave them deeply frustrated with the lack of help. Many buyers feel that these unreliable products ultimately waste money and compromise their home safety. People advise avoiding this brand entirely due to the persistent malfunctions.

What people talk about most

Product

Clients share negative opinions on product, citing persistent malfunctions and premature failures well before... See more

Quality

Users consistently describe widespread disappointment and frustration regarding product quality. Consumers... See more

Customer service

Customers consistently note negative experiences with customer service, reporting that support is virtually... See more

Warranty

Reviewers highlight negative aspects of warranty support, noting that products fail prematurely before their... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Very poor product - K10SCO: Smoke & Carbon Monoxide Alarm states a warranty of 10 years but failed in less than 5 years. Tried cleaning & changing batteries with no luck as it just beeps continuously... See more

Rated 1 out of 5 stars

Do not buy this brand! They are nearly impossible to contact. Non existent customer service. When calling expect to get an extremely long wait. They do not respond to emails which leads me to belie... See more

Rated 1 out of 5 stars

Interconnected, hardwired set of smoke + Carbon Monoxide alarms in our home went off tonight for zero reason. No candles, nobody up doing anything, no smoke. Separate CO alarm says zero CO present.... See more

Rated 1 out of 5 stars

the absolute worst customer service I can recall ...they totally stink. Their website is dysfunctional, the Chat option is totally worthless, and THEIR EMAIL RESPONSE FORM DOESN'T EVEN WORK!! Their... See more


Company details

  1. Fire Alarm Supplier
  2. Security Equipment Store

Information provided by various external sources

Kidde is a brand and division of United Technologies Corporation.


Contact info

1.2

Bad

TrustScore 1 out of 5

111 reviews

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No history of asking for reviews

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1.2

All reviews

(111)

49 reviews in the last 12 months

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Rated 1 out of 5 stars

I bought 9 smoke dectors for my house…

I bought 9 smoke dectors for my house in January 2025 they worked for a week. Then they would go off in the middle of the night for 1 minute then stop they would go off when there is no fire. new smoke dectors with 2025 date on they. i have been dealing with this issue for 5 years with the kidde smoke dectors not good at all. i throw all of they in the garbage and bought first alert smoke dectors working just fine. the smoke dectors i have are hard wired so all of they go off

11 November 2025
Unprompted review
Rated 1 out of 5 stars

Disgraceful

I’m a professional electrician. I’ve fitted thousands of smoke, heat, CO2 alarms of all types RF, inter connect, battery and lithium battery I’ve even linked them to UPS. Systems.

Don’t buy another Kidde product. The quality of the units is shocking, there are expensive, they are constantly being recalled by manufacturer. Customer service doesn’t exist. As an installer tech help tells you to go back to wholesaler as a wholesaler it tells you to fill in forms!

Fire Angel alarms are robust, less expensive and actually have a help line… check out how high their rating is

13 May 2026
Unprompted review
Rated 1 out of 5 stars

Don’t not purchase 10year battery…

Don’t not purchase 10year battery smokes they are defective and kidde knows it but they won’t take any accountability for their faulty product. Leaving electricians with the bill for call backs on Kidde Faulty products. Wont ever install another kidde product again. They lying saying they have no known issue with products

15 April 2026
Unprompted review
Rated 1 out of 5 stars

I bought a Kidde Model 30CUA-10-V 10 year Detector

I bought a 10-year carbon monoxide, smoke, and fire detector through Amazon. It lasted about 10 or so months until I started getting false alarms, always between 12 AM and 5 AM. Went back and forth with the Kidde representative for a week, doing everything they suggested and letting them know exactly how far it is from vents and fans. They finally acknowledged it was defective and sent me a new one. Here it is, 5 weeks later, and at 4 AM, this one is going off, saying fire. fire, fire.

7 April 2026
Unprompted review
Rated 1 out of 5 stars

Worst system ever

Worst system ever. New home, smoke/carbon combo alarms dated Sept 2021. Nothing wrong with alarms when I changed batteries. Put in recommended Duracell MX1500 batteries. Started chirping low battery 12 hours later. Turned off at circuit, unplugged, held button for over 30 sec, used air cleaner, checked battery connections. NOTHING works, tried 6 times and still get “low battery” message. Will never buy Kidde garbage again.

15 March 2026
Unprompted review
Rated 1 out of 5 stars

Seriously mediocre

This company is seriously mediocre at best. I had a smoke alarm kn-cosm-iba and need to replace it since it is discontinued. I called customer service and asked if there was another model that would fit the bracket and easy for an older woman to replace. They gave me model 30cuar but said I need an adapter. Ok fine. But the instructions on installing the adapter are almost non existent and you DO have to replace the bracket. And when you install the adapter on the backk of the unit, you can not get into the battery compartment!

26 February 2026
Unprompted review
Rated 1 out of 5 stars

i cant with this

i would rather be burnt to a sizzle than have one of these alarms in my house again. constant false alarms & fault alarms. i came home recently to yet another fault alarm going off & i guess my cats were hiding under the bed all day :( scared, alone, without their human to blow the stupid thing out with compressed air so it stops beeping for 24 hours, and then starts up again. i have disabled all of them at this point & if i die from fire or CO poisoning i want it on record that KIDDE is responsible.

21 February 2026
Unprompted review
Rated 1 out of 5 stars

The combination alarm we bought stopped…

The combination alarm we bought stopped working 1.5yrs from manufacture. Try to get help on their website and expect a chatbot that does not understand you or try to. If you need help on the weekend, expect that you will be redirected to a nonfunctional URL or try to send in a comment using their Contact Us feature and it won't let you submit.

14 February 2026
Unprompted review
Rated 1 out of 5 stars

Not for high ceilings

Don't bother getting their products if you have high ceilings. They have made the buttons so small that if you can't read the button standing on a chair, you aren't going to be able to turn them off. The button is impossible to hit with a pole because it has gotten so small. I'm taking these down and putting in some Chinese crap one that I got off Amazon and don't trust at all, but at least the button is big enough to hit with a pole.

10 February 2026
Unprompted review
Rated 1 out of 5 stars

The worst fire alarm I ever had

The worst fire alarm I ever had and I owned 8 houses and rented 3. Designed to wear out batteries. I got some FIrst Alert BRK alarms and BRK adapters to the Kidde/Firex plugs from The Electronic Bargain store. Cheaper than Amazon, even with shipping.

8 February 2026
Unprompted review
Rated 1 out of 5 stars

2am and im awake again dealing with a…

2am and im awake again dealing with a fault alarm on another brand new smoke/CO alarm. ive had this happen 4 times already and i just replaced them all this year. absolutely horrible product idk how they get away with this

31 December 2025
Unprompted review
Rated 1 out of 5 stars

This company should go out of business…

This company should go out of business for the greater good. SERIOUSLY. They have a tremendous misfiring issue that has left my whole family with PTSD. Not only at home but now also at a vacation rental with the misfortune of having installed these brand. DO NOT BUY. @KIDDE, stop torturing people and stop production and sales.

28 December 2025
Unprompted review
Rated 1 out of 5 stars

KIDDE TERRIBLE SMOKE ALARMS

I bought kiddie smoke alarms not very long ago. They will not reset no matter what you do. I think this is a terrible product and I hope this reaches a lot of people so they don’t waste their money. I am a widow on a fixed income and this makes a hard life even more difficult. They should be held to a higher standard and make a better product. I don’t won’t replacements I hate this product. I will be getting a better brand.

9 December 2025
Unprompted review
Rated 1 out of 5 stars

2am false alarms

Interconnected, hardwired set of smoke + Carbon Monoxide alarms in our home went off tonight for zero reason. No candles, nobody up doing anything, no smoke. Separate CO alarm says zero CO present. Happened at 2am, checked everything and found nothing. Then went off again at 2:10am.

Seeing hundreds of posts from other homeowners that their Kidde 10-yr alarms do this irregularly around 2-4am. So frustrated, as this freaks everyone in the house out for no reason. Our set is 8 years, 8 months old. It never beeps to show a battery backup is needing to be replaced.

5 December 2025
Unprompted review
Rated 1 out of 5 stars

While working on a kerosene heater

While working on a kerosene heater, it caught fire so I ran to my kitchen where I had a kidde fire extinguisher which had never been used, pulled the pin and pressed the handle and got nothing from the extinguisher. Had to carry the kerosene heater out of my garage and douse it with water to put out the fire, Extinguisher was absolutely useless , I’m just glad the fire was not inside my house , Do not depend on any kidde fire extinguisher.

5 November 2025
Unprompted review

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