Very disappointed with the service I received from Decathlon regarding a refund for faulty trainers. I had only had the trainers for four days when the fault occurred, yet my refund was not authoris... See more
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thanks so much for your speedy customer service! it's really appreciated. i'm flying overseas, but the shoe size I selected online was too small - I sent them back and you guys were able to rush out a... See more
Company replied
Needed to replace a pair of Nike Versatile II's and heard good things about these folks. Order arrived within less than 48 hours but unfortunately it turned out that the replacements didnt quite cop... See more
Company replied
I don't usually buy online and I've not heard of the company before,but having searched everywhere for a certain pair of Nike trainers I came across this place.Ordered late Saturday afternoon, they we... See more
Company replied
Company details
Written by the company
Kicks Worldwide stock a premium selection of Big Brand Sneakers and Trainers at superb discount prices. Adidas, Nike, Puma, Reebok, Asics and more!
Contact info
Kincraig Road 221, FY2 0PJ, Blackpool, United Kingdom
- info@kicksworldwide.com
- kicksworldwide.com
4.5
Excellent
431 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hard to find Nike trainers
I ordered some hard to find Nike trainers last weekend. I received them on Wednesday! They’re perfect for my trip to Europe next month..
11 May 2025
I had a problem with the purchase
I had a problem with the purchase, I emailed them and they never responded.
15 April 2025
Reply from Kicks Worldwide
Hi Ciro, Apologies we have not received your email, could you try again with info@kicksworldwide.com or message via our whatsapp number +447902472632
Reply from Kicks Worldwide
Thank you very much for your review and 5 stars!
Smooth delivery
Alltho it was an overseas purchase the delivery went smooth, got a track and trace code. No complains..
19 March 2025
Reply from Kicks Worldwide
Excellent to hear! Thanks for taking the time to leave us your review.
Bought a pair of Nike Aaf88 Sp Billie…
Bought a pair of Nike Aaf88 Sp Billie Eilish Mens White Trainers, size 8.5 from Decathlon, Sold and shipped by Kicks Worldwide. Couldnt believe the trainers that were shipped to me. Womens nike tennis trainers. When I actually opened the box. There was a invoice that was totally wrong and a passed stamp at the bottom. Honestly Kicks Worldwide very disappointed, very surprised that Decathlon have used you as a supplier. Poor, I now have to go through the process of returning useless trainers.
Thank you for replying, trainers now returned and still waiting for refund? I have now had to contact Decathlon Direct.
28 February 2025
Unprompted review
Reply from Kicks Worldwide
Hi, We are really sorry to hear about this, It would appear Decathlon have made an error in their product catalogue and reported an incorrect Item code to us. We have looked into the issue and informed Decathlon of their error and it has now been resolved and your order has been refunded.
Reply from Kicks Worldwide
Thank you for the 5 star review! We hope you enjoy your purchase!
Happy customer in NI
Very responsive. Great product. There were a few challenges getting trainers to NI but the communication was constant throughout. Will use again
27 December 2024
Reply from Kicks Worldwide
Thank you for the great feed back and 5 stars! We always try out utmost to keep in touch if there are any issues!
Shipped my order in the next day
Shipped my order in the next day. I received my order well.
19 December 2024
Reply from Kicks Worldwide
Thank you for the 5 star review, orders received after our 12pm cut off are generally shipped the following day.
Reply from Kicks Worldwide
Hi Teddy, We do not offer free returns, this helps us keep our prices low. If you are unhappy with the service you could contact our customer service team directly and we will do all we can to assist.
Lets get down to facts, you ordered the item on Thursday 28th November at 9.51pm, you received the order on Monday 2nd December at 4.30pm. You got exactly the item you ordered.
In reality no business offers free returns, if they do they are encompassing the cost of the returns into the price you initially pay.
I'm not sure how this constitutes 'appalling' service.
My ASICS Gt Xpress were delivered at…
My ASICS Gt Xpress were delivered at the speed of light!
10 November 2024
Reply from Kicks Worldwide
Good stuff! Thanks for the great review!
I ordered a pair of trainers from this…
I ordered a pair of trainers from this company but they were the wrong colour, my fault as the colour on my mobile phone wasnt set correctly. I got a quick refund with no issues. I would recommend them, very quick drelivery
8 November 2024
Reply from Kicks Worldwide
Sorry you had a bad experience, but glad we were able to resolve it pronto!
Reply from Kicks Worldwide
Thank you for taking the time to leave us your review!
Reply from Kicks Worldwide
Thank you for taking the time to leave us this review. Glad you like the product and delivery!
ELITE.
These folks are best. I was a bit skeptic at first while placing the order, as I really wanted to get mine from the official Nike store. But unfortunately the colorway that I'd been eyeing went out of stock, and these folks were the ones who had them in stock. I trusted my instincts and went with it, and couldn't be more happy. The shoes were brand new, even with the extra laces etc. The fit was perfect as well, I couldn't recommend this business more. I'm glad I could support a more upcoming business with my purchase.
31 October 2024
Reply from Kicks Worldwide
Wow, thank you for the amazing review. I'm glad you found the colourway you wanted with us.
Thank you for putting your trust in us!
Ordered Nike Air Pegasus 40 PRM Runners
Ordered Nike Air Pegasus 40 PRM Runners
Fast delivery and really pleased with product, I’d certainly purchase from kicksworldwide.com in the future.
29 September 2024
Unprompted review
Reply from Kicks Worldwide
Thank you for the great review and 5 stars!
We are very glad you are pleased with your purchase.
thanks so much for your speedy customer support!
thanks so much for your speedy customer service! it's really appreciated. i'm flying overseas, but the shoe size I selected online was too small - I sent them back and you guys were able to rush out a replacement, making sure they arrived before my flight - making the whole trip considerably more relaxed. a really thoughtful, professional and sharp service! will see you again : ]
23 October 2024
Unprompted review
Reply from Kicks Worldwide
Thank you for the brilliant review! Glad we could help and make your trip a little less stressful!
My son told me about you
My son told me about you! Sent a email about the colour of a pair of trainers on a Sunday evening ! You replied immediately and said as soon as in the warehouse you would message me more pic on the Monday morning which you did. You were so helpful and very quick. I will definitely be buying from you again. Many many thanks Michelle x
2 September 2024
Reply from Kicks Worldwide
Michelle, Thanks for much for taking the time to leave us this fantastic review, it really is much appreciated. I will pass your comments onto our customer service team.
Reply from Kicks Worldwide
Thank you for leaving us this great review. I hope you enjoy your trainers!
Reply from Kicks Worldwide
Thank you for the 5 stars and kind words. Great to hear your delivery was fast. Thanks for shopping with us.
A good experience!
Website was straightforward to navigate when ordering, and product arrived very promptly. Thank you!
6 September 2024
Unprompted review
Reply from Kicks Worldwide
Thank you for the kind words I hope you enjoy your purchase.
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