I was very excited while playing and loved all the games, but unfortunately when trying to redeem it wouldn’t let me . I assumed it’s because my bank verification failed due to my statement not havi... See more
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Review summary
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I would have given all 5 stars cause the games are great. But the redemption process and the customer service is not right. I'm waiting on my redemption of a gift card still. Smh.
Company replied
Update #3 I did receive my redemption 10/10/2025. A little disappointed in the process that I had to go through, hopefully I don't have to go through this on my next redemption. Update #2 My... See more
Company replied
Company details
Written by the company
Unleash your play with America’s #1 Social Sports & Casino Game! Play for Free, Play for Fun, and Play to Win! Hey there! We’re Kickr, your go-to social sports and casino game, proudly serving players across most states in the U.S. As a leading sweepstakes operator, we bring you the thrill of casino games and sports, all with a chance to redeem amazing prizes. And guess what? You can do it all for free! What makes Kickr the ultimate choice? We’re all about fun, engagement, and keeping things responsible. Dive into our exciting world where you can spin the reels in Slots, double down in Blackjack, or show off your poker face in a variety of Poker games. Feeling competitive? Our dynamic leaderboards for both sports and casino games are waiting for you! Plus, we make sure everyone can join the action with free Bits and Bucks every day just for logging in. And don’t forget our generous signup offers to get you started on the right foot! At Kickr, we keep things transparent and player-focused. No purchase is necessary to enjoy everything we offer. Ready to join the fun? Sign up today and become part of the Kickr community! Better yet, there’s more on the way! Keep an eye out for our upcoming Sports games, plus new games like Baccarat and Keno, and soon, you’ll even be able to redeem your prizes for cash. Let’s play!
Contact info
Australia
- kickr.com
3.2
Average
164 reviews
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
JumpKICKr the PARTY
One of the few new types of online casinos that actually has your back. They prioritize one thing: simple customer service. All casinos will have some kind of bonus promotion for sale. But only the good ones will actually have people who work there and totally care about you...and want you to win! THAT Is all the edge I need to be the gambler, I always wanted to be! Thank you Kickr! id: Skecentopo
14 August 2024
Unprompted review
Reply from Kickr
Hey Joe, Thanks for the amazing review. I'll pass your feedback across to Max and Collin in our Customer Service department and our wider team.
Good selection of games hope to have a…
Good selection of games hope to have a cash out soon
14 August 2024
Unprompted review
Reply from Kickr
Hey Derek, Thanks for the review. Great news is we should have cash redemptions coming very soon.
Love the free play
Love the free play, the website is really nice and the slot selection is great!
14 August 2024
Unprompted review
Reply from Kickr
Hey Samuel, thanks for the great review. We appreciate it.
Love the 30 minute free bonus
Love the 30 minute free bonus. Great game selection.
12 August 2024
Unprompted review
Reply from Kickr
Hey Zachary, Thanks for the positive review. We're glad you like the 30 minute drips. Have you had the chance to check out our new Bucks leaderboards yet?
Kickr is an awesome site!!
Kickr is an awesome site!!! Sports and slots what else is there in life?? Plus they do it so well.. super fun!
14 August 2024
Unprompted review
Reply from Kickr
Hey Jo, thanks for the awesome review. Great news is we'll be going live with our all new sports offering next week. We can't wait to hear what people think.
I’ve won multiple times with this…
I’ve won multiple times with this casino!! I love the games and they also have a Facebook profile they do giveaways to win extra gc & sc I love it
14 August 2024
Unprompted review
Reply from Kickr
Hey Tyanna, Thanks for the great review. We're happy to hear that people are enjoying our giveaways and competitions.
My newest obsession
My newest obsession, tons of games and plenty of freebies. I've been playing nonstop and haven't been disappointed. I love 'Kickin' at KICKR !!!
10 August 2024
Unprompted review
Reply from Kickr
Hey Jeffery, thanks for the great review. We're glad to hear you enjoy playing with us. We have some big things coming over the coming weeks so we can't wait to hear what you think.
Love this site and generous freeplay…
Love this site and generous freeplay and awesome selection of games yoy rock
14 August 2024
Unprompted review
Reply from Kickr
Hey Kat, Thanks again for the great review.
Fun site
Fun site. Can't wait for the cash redemption. Good games and fun to play
14 August 2024
Unprompted review
Reply from Kickr
Hey David, thanks for the great review. Great news is that we should have Cash redemptions very soon. We're launching our sports offering next week so the next big thing will be cash.
I have a lot of fun on kickr!!
I have a lot of fun on kickr!!! Wonderful gaming experience with daily login bonuses. A definite dl.
14 August 2024
Unprompted review
Reply from Kickr
Hey Sandra, great to hear that you're enjoying Kickr and thanks again for the positive review.
Can't wait for Sports!
I've been playing on Kickr for a few months now, and I'm honestly impressed. They've added a ton of great games recently but what I'm really looking forward to is Sports!
13 August 2024
Unprompted review
Reply from Kickr
That's great to hear Iggy, We're hoping to have our sports offering live next week.
SCAM ! PERIOD.
Don't waste your time writing to this company for the free play! You WILL waste your time & money ! Terrible customer service. So pretty much a SCAM. NOT LIKE PULSZ.COM.
13 August 2024
Unprompted review
Reply from Kickr
Hi Rikki,
We are sorry to hear that you didn't like our platform.
If you had responded to any of our emails, I'm sure we could have worked it out.
Drop us a line, and we will try to resolve any issues.
Thanks,
The Kickr Team
After sending 200 coded envelopes to…
After sending 200 coded envelopes to the sweepstakes department they blocked my account and gave me no reason. They only credit 1-2 entrys at a time which is stated NO WHERE in term and conditions. And support does NOTHING to assist. Worst social casino of them all, and I have played on at least 10 different sites. Kickr is a 0/5 not a 1. To get any ratings you have to actually do something. Update : Replying to me with "we told you to nominate one account" is absolutely ridiculous considering there are 2 customers who have both sent several hundred postmarked envelopes which i imagine are all trash now, Much like this company , thanks for the response and no help whatsoever. There's at least 15 other sites ALL of which are better than Kickr. Don't even get me started on the way the sites function is like jumping through hurdles. Worst experience in online social casinos.
10 August 2024
Unprompted review
Reply from Kickr
Hi Julian,
As our customer support team explained in our communications, you needed to nominate which account you wanted to keep open.
We've since made changes to our mail-in entries process, which has allowed more players to be reviewed and processed.
Thanks for taking the time to review our site.
The Kickr Team
Absolutely disappointed in Kickr
Absolutely disappointed in Kickr. After mailing in close to 1000 envelopes for their AMOE… now they are saying they can only credit 2-3 at a time…then they should have written that in their terms and conditions. What a waste of my time, and supplies. Over $700 wasted just in stamps. They should implement a limit and be honest with people. I have sent emails and nothing…no reply. Tonight I got credited for 1 envelope. They currently have over 850 envelopes from me. At this rate it will take well over 5-6 YEARS to fully credit me. And they have the lowest RTP I have ever seen….not purchasing anymore packages from them and the 11 people I referred to them will not be either. Soooo disappointed.
7 June 2024
Unprompted review
Reply from Kickr
Hi Kimberly,
Thanks for the review. We are continuously improving our processes to serve our players better. Hopefully, you've noticed the incremental changes.
All the best,
The Kickr Team
This is my new favorite social casino…
This is my new favorite social casino site! The daily drips and bonus are awesome. I love that my favorite slot games are available on this site..
3 June 2024
Unprompted review
Reply from Kickr
Thanks for the love and feedback.
We are glad to hear we made it into your favourites list.
The Kickr Team
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