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Kibo Pay Reviews 667

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TrustScore 5 out of 5

4.8

Card Processing Service
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Review summary

Created with AI, based on recent reviews

Considering 89 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are highly satisfied with the staff's helpfulness and knowledge, often highlighting specific individuals for their exceptional support and willingness to assist with any questions or concerns. The customer service is consistently praised as phenomenal, with people appreciating the quick responses and the ease of communicating with live, English-speaking representatives. Consumers find the overall service excellent, noting the simple setup process, efficient operation, and user-friendly equipment, making the transition and daily use straightforward. However, some people mentioned issues with unexpected charges, such as a PCI compliance fee, which they felt was an additional and unnecessary cost. A few other people also felt that the company was not transparent about these fees and that their customer service was unhelpful in resolving these concerns.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, helpfulness, and... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting the helpfulness and... See more

Service

Reviewers highlight positive aspects of service, with many customers reporting top-notch service and highly... See more

User experience

People report positive experiences with user experience, highlighting the ease of use and simple setup... See more

Payment

Users describe positive interactions with payment, with many reviewers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was skeptical about switching to a new credit card processing company after being with the same company for 18 years. The other processor's rates continually increased until it was unsustainable. I... See more

Rated 5 out of 5 stars

Wrote a previous review that i was charged $199.00 for pci compliance,got a call Re that review, from Kibo Pay,said i should not have been charged,charges were reversed,all is well,hopefully this will... See more

Rated 5 out of 5 stars

I’m changing to this company. I love being able to call a live English speaking person about any issues. They are so nice and friendly. I think I’ve FINALLY found a dream come true with credit card pr... See more

Rated 5 out of 5 stars

So far my experience with this company has been excellent! Maria is very helpful and friendly and responds to any questions or concerns I have quickly. Good customer service seems to be more rare thes... See more

Company details

  1. Card Processing Service

Written by the company

Eliminate your credit card processing fees. JOIN MILLIONS OF SMALL BUSINESSES AND SAVE THOUSANDS. The business owner passes on the cost of acceptance to the customer who chooses to pay with a credit or debit card. With such a high percentage of transactions being done by credit card, it is no longer practical for business owners to bear the burden of exorbitant processing fees. Studies show no impact on customer behavior over 99% of the time.

Kibo Pay

Written by the company

We're committed to our customers.
We have a longstanding commitment to treat all customers the way we want to be treated - with respect, support and kindness. 

Contact info

4.8

Excellent

TrustScore 5 out of 5

667 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Reasonable rates

Our credit card processing company was charging as much as 13%. The rates have just kept going up. Ridiculously unfair for us to have to absorb that for our patients. 3.75% is reasonable and the patients pay that now. We haven't had any complaints thus far.

13 April 2025
Rated 5 out of 5 stars

Maria at Kibo Pay

Maria is such a charming, smart and helpful young woman! She explained all aspects of using kibopay and was very easy to use! She has made our lives simple and financially rewarding! She always replies to my questions. She is the best!! THANK YOU MARIA!!💕❤️🥰🏀

5 April 2025
Unprompted review
Rated 5 out of 5 stars

Love working with Shirley from Kibo

Love working with Shirley from Kibo! Number 1 she is available and accessible to figure out any issues in set up or any other part of the process. In todays market customer service seems automated and I really appreciate able to communicate on the phone by text or voice to get the job done! Number 2 the systems that are offered work great and the customers are satisfied too which makes my job easy!

14 April 2025
Rated 5 out of 5 stars

Maria has been FANTASTIC

Maria has been FANTASTIC! Any question that we have she is more than willing to help. If she doesn't know the answer she will find out for us. We have had a wonderful experience so far. Thank you for doing what you can for us!

20 March 2025
Unprompted review
Rated 5 out of 5 stars

Have been dealing with Maria

Have been dealing with Maria, since we switched 4 months ago and just recently had to do a DDA change request. All I can say is when I became a kebopay client I was unhappy with my old company's customer service, Maria has made our new customer service great and beyond our expections. We are extremely happy and satisfied. Alibi Aftermath Manchester NH

7 March 2025
Unprompted review
Rated 5 out of 5 stars

Shirley was Great!!

I worked with Shirley and was very happy with how she explained how this process worked. She was patient and clear in her explanation. I will certainly consider doing business with Kibo Pay and Shirley in the future.

5 March 2025
Unprompted review
Rated 5 out of 5 stars

I'm happy I made the switch to Kibo

I'm happy I made the switch to Kibo! My previous company was no longer meeting my needs, but I appreciated the service my sales rep provided. When I spoke with Maria, she made me feel welcome and assured me that switching to Kibo would be easy. I was skeptical at first, but I trusted her and I'm so glad I did!

Maria is wonderful to work with. She returns my calls promptly, answers all my questions, and is incredibly patient. I only wish I had made the switch sooner! I highly recommend Maria 100%

2 January 2025
Unprompted review

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