Convenient alternative to going into urgent care. Doctor was friendly enough and helpful. Not impressed with the process to create an account and how long it took to discuss my symptoms before being s... See more
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See what reviewers are saying
Liked I could just type and not have to talk. However, made a mistake when I reached section to enter current medication I am taking and allergies. I mixed them up as I wasn’t feeling well and no opti... See more
Company replied
The prescriber needs to respond to the pharmacy request in order for me to be able to pick up my birth control prescription. The pharmacy sent me the following message: CVS: Drug update Rx LIN req... See more
Company replied
Having used K Health before, all of my medical history had been retained which saved a lot of time. The practitioner, Carey, was professional and friendly. By asking appropriate questions she was able... See more
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Company details
Written by the company
K Health is the first health app to offer personalized healthcare based on your symptoms and real people like you. Chat with a doctor, get diagnosis and treatment—no insurance required.
Contact info
n/a, 10001, New York, United States
- 218-KHEALTH (218-543-2584)
- support@khealth.com
- khealth.ai
3.4
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Copy & Past Advice- Don't Waste Your Money
Copy & Past Advice
K Health Inc. provides nothing more than copy and paste anwers for issues, with no assessment of personal factors or circumstances or rendering of professional judgment. You could get the same exact answers from Chatgpt, save yourself money, and probably get a better result.
25 July 2025
Unprompted review
Reply from K Health
Hi Chris, thank you for your feedback. I understand your frustration with what felt like generic "copy-and-paste" answers, similar to what you might get from ChatGPT. We agree that individualized assessment is definitely crucial for effective medical judgement and we are continuously working to provide the highest quality of care. Please reach out to us at reviews@khealth.com so that we can assess your case and see how we can help you.
I got an appt in less than an hour
I got an appt in less than an hour, the Doctor was understanding and thorough with her questions and diagnosis. I got my prescription sent to my pharmacy and I am feeling much better. It was quick and easy. I’m very grateful to have this available to me
23 July 2025
Unprompted review
Reply from K Health
Hi Mary, we are glad you had a positive experience with our provider on the K Health platform. Our physicians follow strict telemedicine guidelines and company policies to provide patients with the highest quality of care. If you would like to share more about your experience feel free to email us at reviews@khealth.com.
Excellent Virtual Care Experience with Dr. Torlone
The chat consultation with Dr. Torlone on K Health was wonderful—very professional, clear, and helpful. Highly recommend!
22 July 2025
Unprompted review
Reply from K Health
We are glad that you had a good experience with Dr. Torlone! All of our providers are professional and uphold the highest quality of care according to telemedicine guidelines and company policy! If you would like to share more about your experience please let us know at reviews@khealth.com.
Mixed reviews
Liked I could just type and not have to talk. However, made a mistake when I reached section to enter current medication I am taking and allergies. I mixed them up as I wasn’t feeling well and no option to go back past one prior event. Had to add current medication under allergies with a note explaining I made a mistake. I asked the doctor for a work excuse and the letter I received was very vague with no dates mentioned to recover from illness. I was expecting one, two, three days out sick being mentioned but it only said I was seen by the doctor
18 July 2025
Unprompted review
Reply from K Health
Hi Carlos, we are sorry that you did not have the best experience using our app and are grateful for the time you have taken to leave us feedback. At this time we do not provide more detailed work letters/sick notes. We apologize for this inconvenience. In regards to the user flow issue you faced, thank you for bringing this to our attention. We hope that you will continue to choose K Health to be part of your healthcare journey!
Very easy and quick.
8 July 2025
Unprompted review
Reply from K Health
Hi Angela, we are glad that you were satisfied with the care you received through the K Health app. Our goal is to provide affordable high quality healthcare that is easy to use and convenient. If you would like to provide more details about your experience let us know at reviews@khealth.com. Your feedback helps us improve our quality of care!
BEWARE - ALMOST AMAZING - But Still Waiting
I moved and needed a referral to a local provider for a chronic condition. I spoke with a very kind provider. She assured me they could absolutely do a referral; it was not a problem. I felt like I was finally going to get to see a provider close - not 4 hrs away. She also seemed to genuinely care. She told me she submitted the referral but wasn’t sure it went through. If I didn't receive in 24 hrs to reach back out. I didn’t-so I did as directed. The next provider told me I needed to give them a name/info for the referral. I looked one up & provided it, as I just wanted a local provider. Again I was told it was submitted. Also a very easy and good experience. Left for work trip - came back looked for referral-to no avail. Tried to log back in and can’t since I bought a one time visit and not a monthly membership. To be fully transparent-I was informed I could follow up for a week with the option I purchased (still over $70) . I only needed a referral so I didn’t see the need for any more than that. Apparently I was wrong.
Now my only hope is the support email, or to pay, and hope again.
Had I received the referral (especially since I had been told twice it wasn’t an issue) - this would have been an AMAZING experience - even after the first incident of not receiving it, as by the second visit, I felt like FOR SURE it was taken care of. To the point of telling my husband this service would be great for our grown children. I felt that confident and secure.
If you need something similar - make sure you either buy the monthly subscription or you have the time and diligence to continually follow through until you receive it.
UPDATED 07/23/2025 - BEWARE: I have attempted to contact support 4 times now and also contacted them K Heath via the App. NO RESPONSE. This is starting to feel like a scam.
6 July 2025
Unprompted review
Reply from K Health
Hi Sasha, we are sorry that you didn't have the best experience using the K Health app. We appreciate you patience and feedback as this helps us improve the quality of services we offer. Regarding your referral we apologize for the delay. Please contact us at support@khealth.com or give us a call at (888) 564-5250 anytime Monday-Friday from 9a-7p EST & on weekends from 11-5p EST. Our support team is well equipped to help you. When you purchase a one time visit with us you can enter the same chat and follow up with a provider up to 7 days following the time of payment. We are sorry that you ran into trouble doing so. Our support team can also help with this and offer you some type of reparation for the trouble you experienced. We are grateful for your time and hope you will choose K Health again in the future.
Stress The doctor seemed to care how I was…
The doctor seemed to care how I was feeling and helped with medication and with a website to help with therapy.
15 July 2025
Unprompted review
Reply from K Health
Hi Judy, we are glad that you were satisfied with the care you received using K Health! Even though we are a text-based platform, our providers are adept at conveying the same knowledge and compassion that you would receive during an in-person interaction. Thank you for choosing us to be part of your healthcare journey! We appreciate your trust in us.
It’s very convenient and providers are…
It’s very convenient and providers are accessible and detailed when giving information and instructions. Thank you.
10 July 2025
Unprompted review
Reply from K Health
Hi Hilaria, we are glad to hear that you were satisfied with the treatment you received using K Health. Our providers are all extremely knowledgeable and prioritize patient safety. Our goal is to provide affordable high quality healthcare that is accessible, easy to use, and convenient. If you would like to share more about your experience please email us at reviews@khealth.com.
I was told getting my medical records…
I was told getting my medical records would allow me to get a prescription renewed so I went through getting them sent over. I had to schedule a 2nd appointment afterwards to be told the records weren’t enough and I had more steps to do to get the prescription renewed. I’ll just go to an actual doctor from now on.
7 July 2025
Unprompted review
Reply from K Health
Hi Travis, we apologize for the difficulties and frustration you faced attempting to get your prescription renewed with us. We have reviewed your case and reached out to you via email to provide clarification. Thank you for your understanding and patience.
Reply from K Health
Hi Shannon, we are glad to hear that your experience with K Health was fast and efficient. We aim to provide affordable high quality care that is convenient, quick, and easy to use! If you would like to share more details about your experience, please email us at reviews@khealth.com.
I love K Health
I love K Health for any of my urgent care needs. I’ve been using their services since 2021 and they’ve never let me down. It’s always quick and efficient! I recommend to all of my friends for minor medical problems.
30 June 2025
Unprompted review
Reply from K Health
Hi Victoria, thank you for choosing us to be part of your healthcare journey since 2021. We appreciate your trust in us. We aim to provide affordable high quality healthcare that is convenient for patients and easy to use. While we are not a replacement for in-person care, we can definitely provide treatment for certain conditions. Thank you for recommending us to your friends and for your wonderful feedback! If you would like to share more about your experience, please email us at reviews@khealth.com.
Awesome and convenient for acute care!!
1 July 2025
Unprompted review
Reply from K Health
Hi Ali, we are glad to hear that you got the care you needed using K Health. We want to provide patients with an affordable high quality healthcare option that is convenient and easy to use. We would love to hear more about your experience. Feel free to email us at reviews@khealth.com.
I liked experience but room for improvement
I liked experience, but wished I could do virtual call with provider versus text my medical needs. I originally texted with virtual chatbot and then when provider came on had to repeat entire process again. Would have been easy to do virtual meeting with provider to explain my medical issue. Thank you. Still worked, but a bit cumbersome
30 June 2025
Unprompted review
Reply from K Health
Hi Richard, we are glad to here that you got the care you needed using K Health and appreciate your feedback. We aim to provide affordable high quality care and are continuously working to improve our services. While we are a text based telehealth platform you can let your provider know that you would like to do a virtual call. If you run into any problems please email us at support@khealth.com or call us at (516) 218-1167. We would be happy to assist you.
Best way to see a doctor if it's hard to move
The Dr. was very professional and seemed to care.
28 June 2025
Unprompted review
Reply from K Health
Hi Frank, we are glad to hear that you got the care you needed using K Health. We aim to provide affordable high quality care for everyone. Our providers have a wealth of knowledge and prioritize patient safety. We would love to hear more about your experience. Feel free to send us an email at reviews@khealth.com.
I received prompt care and the…
I received prompt care and the treatment I needed.
23 June 2025
Unprompted review
Reply from K Health
Hi Denise, we are happy to hear that you got the care and treatment you needed using K Health. We would love to hear more about your experience, so we can continue to improve our services. You can send us an email at reviews@khealth.com.
Great experience!
I had a great experience using K Health. The app is easy to navigate, and I was able to connect with a licensed medical provider quickly without the hassle of scheduling an in-person appointment. The chat-based system is convenient, and I appreciated being able to describe my symptoms and receive a thoughtful, personalized response within minutes.
What really stood out was how affordable it is compared to traditional doctor visits or urgent care. For common issues like infections, prescriptions, or managing chronic conditions, it’s been reliable and efficient. The care team was professional and followed up to make sure I was doing better.
If you're looking for accessible, no-frills healthcare that works around your schedule, I’d definitely recommend giving K Health a try.
21 June 2025
Unprompted review
Reply from K Health
Hi Juli, we are glad to hear that you enjoyed your experience using K Health. All of our providers are extremely knowledgable and follow strict telemedicine guidelines to provide you the best care. Our mission is provide affordable high quality healthcare to everyone! Your feedback helps us improve our services. We appreciate you choosing us to be part of your healthcare journey!
The doctor only prescribed 5 days of…
The doctor only prescribed 5 days of the antibiotic. The recommendation is 7-14 days Now i am having to go to an urgent care pay more money for the same problem 6 days after my K health visit. In adequate medical care I wonder how much K Health charged me. They did not provide this information up front eithet.
19 June 2025
Unprompted review
Reply from K Health
Hi Jerrie, we are sorry that you were unsatisfied with your experience using the K Health app. Our providers follow strict telemedicine guidelines that limit the treatment they can provide. Please also note that you have 7 days to use your urgent care visit chat to follow up with one of our providers. We would love to see how we can assist you. Feel free to send us an email at reviews@khealth.com.
Ease of use
Ease of use. Quickly was connected with a Dr., diagnosed and a prescription called in. I was very happy with the entire experience.
8 June 2025
Unprompted review
Reply from K Health
Hi Patricia, we are glad to hear that you received the care you needed and that you had a positive experience working with our provider. We strive to provide affordable high quality care to all. We would love to hear more about your experience. Please email us at reviews@khealth.com.
Overall my first visit I would give a…
Overall my first visit I would give a 5. The provider I spoke with made me feel comfortable to share and ask questions. Labs were ordere. However when the results came back, i was under the impression that I would get to speak with the same provider I spoke with initially to ask questions about my results. I did not feel as comfortable to ask anything and it felt very rushed and none personable.
30 May 2025
Unprompted review
Reply from K Health
Hi Michelle, we are glad to hear that you received the care that you needed and apologize for any misunderstanding. At this time, we cannot guarantee that patients will see the same provider as in a previous visit since our providers work varying schedules so that we can offer 24/7 service. Nevertheless, we understand how this may affect your comfort during a visit. We appreciate this feedback and will take it under consideration as we work to improve our services. We hope that you will continue choosing K Health for your non-emergency medical needs!
It was quick & efficient & I didn’t hv…
It was quick & efficient & I didn’t hv to leave my desk for it.
10 June 2025
Unprompted review
Reply from K Health
That's great to hear! We're thrilled we could provide a quick, efficient, and convenient experience right from your desk. Thanks for sharing your feedback & choosing K Health!
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