KGORGE Curtains Reviews 442

TrustScore 4 out of 5

4.1

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Rated 4 out of 5 stars

The curtains are robust & can take alot ob abuse from wind & doesn't allow rain to seep thru. The turnaround time is approximately 3 years because the hot Alabama sun hear breaks down the fabric & eve... See more

Company replied

Rated 5 out of 5 stars

We received exactly what we ordered. We were happy with what we got. It was easy to order our exact measurements. The company came through as promised delivery came on the date. It was told everything... See more

Company replied

Rated 5 out of 5 stars

These outdoor curtains are absolutely beautiful. They hang well and were easy to install. Someday in the distant future when they have been too sun beaten to hold up any longer, I’ll be ordering from... See more

Company replied

Rated 1 out of 5 stars

Poor quality product. When I inquired they agreed to ship replacements, but only if I remove my bad review. This is why they maintain a relatively positive online reputation when they are little more... See more

Company replied

Company details

  1. Curtain Store

Written by the company

Kgorge is a brand professional in curtain products. And it' s origins date back to 1999 when it was established as a private enterprise specialized in the production of curtains. We devote ourselves to offering attractive value to customers: Kgorge curtains are designed by designers from Europe and USA. The original fabric processing, dyeing and production of Kgorge products are all completed systematically in our own factory, and all Kgorge products strictly comply with international standards. Meanwhile, all of our products are greatly appreciated in a variety of different markets throughout the world.


Contact info

4.1

Great

TrustScore 4 out of 5

442 reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

Kgeorge is an overseas company

Kgeorge is an overseas company. Buyer beware! I ordered a custom shade sail, whoever they subbed to made the wrong size. They wouldn't take it back. Horrible customer service!

17 August 2022
Unprompted review
KGORGE Curtains logo

Reply from KGORGE Curtains

Dear customer,

Thanks for your support and sorry for the inconvenience.
Could you pls email us your order number and item-specific questions?
We can't find your order accord your this name DJ.
We will verify it and then send you a solution. Please don't worry.
Thank you for your understanding and cooperation.
Look forward to your early reply.

Best regards,
Kara

Rated 1 out of 5 stars

TERRIBLE EXPERIENCE

I have repeatedly called and emailed you regarding missing curtain from last order and a return of Halloween orange curtains. I got 1 email back asking for pictures which I responded to but then nothing back from you. This is TERRIBLE CUSTOMER SERVICE.

4 March 2023
KGORGE Curtains logo

Reply from KGORGE Curtains

Dear Richard John,

Thanks for your support and sorry for the inconvenience.
We have sent you the mail about you want to return 2 sets of Halloween orange curtains and missing curtain .
But no get your any reply, maybe your system judged it as spam.
Could you check the mail and reply to us.
We'll send you a solution after verification. Please don't worry.
Thanks for your help and cooperation.
Have a nice day!

Best regards,
Kara

Rated 5 out of 5 stars

Love our new outdoor curtains

Love our new outdoor curtains! The color mocha is perfect to match our space! They came super fast and customer service was great getting back to me when the shipping wasn’t updated on the website! Order with confidence!

4 March 2023
Rated 3 out of 5 stars

Grommet error

On a pair of my outdoor curtains that I had ordered, two grommets were not measured correctly & it throws the pleats off. Liked the curtains except for this error.

2 March 2023
KGORGE Curtains logo

Reply from KGORGE Curtains

Dear customer,

Thank you so much for your great support on us.
We are truly sorry for your inconvenience.
Did you get the mail we send to you about your order?
Although we did carefully check the order and the package to make sure everything was in a good condition before shipping out, we are still very sorry for the trouble that has brought to you.
Is that possible to bother you taking some pictures which can show this problem specifically and send them to us by mail?
We'll send you a solution after verification. Please don't worry.
Look forward to your reply.
Have a nice day!

Best regards,
Kara

Rated 5 out of 5 stars

Exactly what we wanted

We ordered some curtains from another supplier but they were so lightweight that we returned them. The KGorge ones were much heavier and appear to be very well made. The second night after they were installed we had very strong winds and we were afraid they might have been shredded but they were completely unharmed.
A bonus was that the Teal Blue color was a perfect match for our patio furniture!
Strongly recommended.

13 March 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service and product quality…

Excellent service and product quality from KGorge. We ordered 4 non-standard sized curtains for the patio. They came in about a week and were clearly manufactured to our specifications. They look great and are of high quality. HIghly recommended!

14 March 2023
Unprompted review
Rated 5 out of 5 stars

KGeorge curtians…

Shipping was quick and arrived a day earlier, great, product was exactly as described.. the valances matches perfectly and it was less expensive from the site I usually shop.. I call that a win win for me…

16 March 2023
Unprompted review
Rated 5 out of 5 stars

Clear Tarp for outdoor enjoyment

I was looking for a clear tarp for our balcony to help deflect wind and elements while enjoying the outdoors. Kgorge offered the best solution. Shipping was ahead of schedule, the tarp is excellent quality and works as expected. Customer service is awesome. I will order from this company again, many beautiful items to choose from! Thank you Kgorge, Well done!

8 March 2023
Unprompted review
Rated 4 out of 5 stars

Long wait for product

Keep in mind that these curtains come from China so if you are not in a hurry you can buy them. Also there is an international shipping charge which comes separate from the price you pay. I have not received the curtains yet but will comment after I get them. Ordered 3 March and it is now 13 march and according to tracking they have not left China yet. Good product and if you don't need it right away I would recommend it. Again keep in mind some credit cards will charge an international fee. mine was $4.59 on a $153 order. I had no idea there would be a charge until it showed up on my credit card.

2 March 2023
Unprompted review
KGORGE Curtains logo

Reply from KGORGE Curtains

Dear David Lewis,

Thank you so much for your support of us.
Sorry for the inconvenience.
Because international express may affect the speed of delivery of goods due to uncertain factors such as weather.
Your order has been delivered on 2023-03-18 12:52 NEWBURG, MD 20664, Your express has been delivered (Garage or Other Location at Address)
In general, it usually takes 7-12 working days, please wait patiently.
Thank you for your understanding.
Have a nice day!
Best regards,
Kara

Rated 5 out of 5 stars

We ordered rods and curtains for our…

We ordered rods and curtains for our pool area. Items came as described and met our expectations. There was one rod that was scratched and the company replaced it promptly. I found them easy to work with.

15 February 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Quality and Beautiful Color!!!

Thank you for the amazing curtains and the fast delivery! I ordered the Navy Blue velvet curtains for sound and light reduction in a wellness spa. KGorge delivered above and beyond on quality! The material is luxurious and the drape of the fabric sublime. I highly recommend and would definitely buy again!

10 February 2023
Unprompted review
Rated 5 out of 5 stars

Customer service does a lot of work

This view gets 5 stars because while at first I was concerned about not receiving all of my Items, the men and women at customer service were quick to respond, polite, and provided me with all of the tracking numbers for my items. Now that I have all the curtains, I can attest that they are high quality! The velvet is soft and woven to block out light and sound, just as described. The shine of the fabric is very pleasant.

27 February 2023
Unprompted review
Rated 1 out of 5 stars

No communication whatsoever.

No communication whatsoever.
Quick to take your money...not so quick to respond.
After 3 weeks to the day of purchase and several inquiries they finally replied to my email stating the order would take longer than expected, still no delivery date mentioned but they did kindly offered a $5.00 discount on a $300 item. SMH

27 December 2022
Unprompted review
KGORGE Curtains logo

Reply from KGORGE Curtains

Dear Erick Ramirez,

Sorry for your inconvenience.
The slow logistics because international express may affect the speed of delivery of goods due to uncertain factors such as weather.
But we will efforts to improve and thanks for your advice.
And we have full refunded to you before.
If you have any questions, please feel free to contact us.
Have a nice day!

Best regards,
Kara

Rated 5 out of 5 stars

Curtains were exactly what I expected

Curtains were exactly what I expected.
Excellent value for the money.
They are a light velvet like material, color is beautiful, and they do an excellent job of keeping my bedroom dark when the curtains are down so I am now sleeping through the night.
Delivery was prompt.

26 February 2023
Unprompted review

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