KGORGE Curtains Reviews 442

TrustScore 4 out of 5

4.1

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Rated 4 out of 5 stars

The curtains are robust & can take alot ob abuse from wind & doesn't allow rain to seep thru. The turnaround time is approximately 3 years because the hot Alabama sun hear breaks down the fabric & eve... See more

Company replied

Rated 5 out of 5 stars

We received exactly what we ordered. We were happy with what we got. It was easy to order our exact measurements. The company came through as promised delivery came on the date. It was told everything... See more

Company replied

Rated 5 out of 5 stars

These outdoor curtains are absolutely beautiful. They hang well and were easy to install. Someday in the distant future when they have been too sun beaten to hold up any longer, I’ll be ordering from... See more

Company replied

Rated 1 out of 5 stars

Poor quality product. When I inquired they agreed to ship replacements, but only if I remove my bad review. This is why they maintain a relatively positive online reputation when they are little more... See more

Company replied

Company details

  1. Curtain Store

Written by the company

Kgorge is a brand professional in curtain products. And it' s origins date back to 1999 when it was established as a private enterprise specialized in the production of curtains. We devote ourselves to offering attractive value to customers: Kgorge curtains are designed by designers from Europe and USA. The original fabric processing, dyeing and production of Kgorge products are all completed systematically in our own factory, and all Kgorge products strictly comply with international standards. Meanwhile, all of our products are greatly appreciated in a variety of different markets throughout the world.


Contact info

4.1

Great

TrustScore 4 out of 5

442 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I was looking for exterior drapes for…

I was looking for exterior drapes for the west side of my house. In the summer, the sun shines right into the living room, making the house hotter. The drapes I bought from KGEORGE were perfect and came in colors. Price was right.

15 October 2023
Unprompted review
Rated 5 out of 5 stars

Top/Bottom Grommet Curtains

I ordered the top/bottom grommet curtains to make a wind/rain blocker for my hot tub. I measured my space and put in my custom measurements and my curtains arrived in a couple weeks and they fit perfectly. They have been up for a couple months now. They still look fantastic and they do keep wind/rain off of us. I would definitely recommend KGORGE.

6 November 2023
Unprompted review
Rated 1 out of 5 stars

The absolute worst company on the…

The absolute worst company on the market . Poor quality products , poor customer service .

7 October 2023
KGORGE Curtains logo

Reply from KGORGE Curtains

Dear valued customer,

We greatly appreciate your support.
We sincerely apologize that our product did not meet your expectations.
Regarding your request for a return, we have previously agreed to your request and have provided you with the return information and address.
It's just that we haven't received the logistics tracking number for your return yet. We have contacted you by email and provided a solution. Waiting for your timely reply.
Thank you for your understanding and cooperation.
Have a wonderful day!

Warm regards,
kgorge.com

Rated 5 out of 5 stars

BEAUTIFUL SHEERS!!

I ordered these sheer tab top curtains to enhance and privatize my patio. I used a tension wire for the rod. It worked great. These were of very good quality and they really make my patio pop. They're waterproof and easy to wash, which is an added bonus. They are sheer enough, while at the same time providing enough privacy. I would definitely recommend them. They came quickly, and as described. Don't hesitate to place an order. I'm very happy. They're exactly what I wanted! Thank you!

14 October 2023
Unprompted review
Rated 2 out of 5 stars

Return window is too tight

I gave 2 stars because the order I received was what I ordered however once I hung the curtains I didn’t care for them (a little gaudy for my taste), but when I reached out to return them I was one day past the apparent 2 week return window and there “was nothing they could do for me”. A two week return window?! Seriously? Life gets hectic and I have never heard of only having two weeks to return something AND if I had returned them they charge a 20% restocking fee. Needless to say the customer service is lacking with this company. DO NOT ORDER if you are on the fence!

5 October 2023
KGORGE Curtains logo

Reply from KGORGE Curtains

Dear valued customer,

Thank you for your support and sorry for the inconvenience.
We deeply apologize that our product did not meet your expectations.
Please refer to our returns policy: https://kgorge.com/pages/return-refund-policy
For your case, we have provided the solution in the email and are waiting for your timely reply.
Thank you for your understanding and cooperation.
Have a wonderful day!

Warm regards,
kgorge.com

Rated 5 out of 5 stars

High Quality

Fast delivery, excellent water resistant shade sale, fair price. Very high quality in my opinion, really does shed water, but make sure you get the slope right.

29 September 2023
Unprompted review
Rated 5 out of 5 stars

These curtains are Perfect

These curtains are beautiful the quality of the fabric and design exceeded my expectations. and the colour perfect. The Sun Light poors through the stars while significantly dimming the overall light in the room. I love these curtains. :D

17 August 2023
Unprompted review
Rated 5 out of 5 stars

Sleeping porch curtains

I needed a custom size outdoor for a sleeping porch. The curtains made for me were perfect. Fabric looks like it will hold up for a long time. I have tried other solutions and this was easily the best.

1 September 2023
Unprompted review
Rated 2 out of 5 stars

Return Process Took 6 Weeks

I had to return a product to this company, within their return policy, as defined on the company's website. At first, they were refusing to honor the return. After I left a 1 star review on this website, they finally started to agree to honor their return policy. From that point, it took 6 weeks of back-and-forth emails to push them along.

I cannot review the quality of the product, but just know, if you need to make a return, this company is very sneaky, and will try their best to avoid honoring the policy they have laid out. They will try things such as sending a fake "return accepted" email, but never actually refunding the money to your card. This part of the process took about 3 weeks.

I would highly recommend spending a bit more on a reputable brand, and not this type of shady business.

10 October 2023
Unprompted review
KGORGE Curtains logo

Reply from KGORGE Curtains

Dear valued customer,

We sincerely apologize for any inconvenience caused.
Upon receiving your feedback, we immediately took action to address the issue you brought to our attention.
Then we agreed to your return request. The previous suggestion to keep it was indeed because returns cost you time and money.
We also reminded you when confirming the return that product returns and testing will take time, and we also sent you an email when we issued a refund.
Sorry to keep you waiting, but we have tried our best to solve the problems we encountered, and we will work hard to improve in the future.
Thank you for your understanding and cooperation.
Have a wonderful day!

Warm regards,
kgorge.com

Rated 5 out of 5 stars

Quality Product.

Received my order timely. A very quality material, looks and feels awesome. Hangs very well! Second time I've purchased outdoor curtains from Kgeorge and I'll be back!
Thank you.

6 September 2023
Rated 1 out of 5 stars

The shade sail is too heavy

The shade sail is too heavy, too thick. After 4 attempts in hanging it, we finally folded it up and put it away. It is not meant for a patio cover.

5 August 2023
KGORGE Curtains logo

Reply from KGORGE Curtains

Dear valued customer,

We sincerely apologize for any inconvenience caused.
Upon receiving your feedback, we immediately took action to address the issue you brought to our attention.
We have provided you with a solution to the problem via email. And we hope you can check and reply to us in time.
We eagerly await your prompt response.
Thank you for your understanding and cooperation.

Warm regards,
kgorge.com

Rated 5 out of 5 stars

The best curtains ever!

The curtains I received were absolutely gorgeous and were at such a fair price. I have looked to furnish my office space with many windows for many hours and was discouraged until I found KGorge Curtains. I have been overwhelmingly happy with the curtains I received from KGorge and the gold color is beautiful.

1 August 2023
Unprompted review
Rated 3 out of 5 stars

Customer Service is difficult to work with

After nearly exhausting myself trying to get a refund they finally gave me one after seeing my review on Trustpilot so thank you Trustpilot!

12 June 2023
Unprompted review
KGORGE Curtains logo

Reply from KGORGE Curtains

Dear valued customer,

We sincerely apologize for any inconvenience caused during this process. We believe it is important to clarify the situation for both parties involved.

To provide a comprehensive understanding, there are two orders associated with your account. For the second order, you requested a reissue, and we promptly fulfilled your request by sending a replacement package. However, upon receiving the reissued package, you requested a full refund for the first product, which was initially in good condition. After careful consideration, we agreed to your refund request, but we kindly asked for the return of the package, and we will cover the shipping costs. However, we understand that you are currently unwilling to return the product and are seeking a full refund from our end.

Following negotiations, we proposed a partial refund, allowing you to keep the product without returning it. You agreed to this arrangement. We have been actively working to resolve your concerns, but we have noticed that your requirements have changed multiple times.

It appears that you would like to keep the package without any issues while requesting a full refund from us. We have been trying to confirm the appropriate refund amount with you, but it seems that this issue was avoided in your communications. We have sent you multiple emails, and we kindly request that you respond as soon as possible in order to expedite the resolution of your matter.

We genuinely value your satisfaction and aim to address your concerns promptly. Please provide us with a timely response so that we can resolve this matter to your satisfaction.

Best regards,
kgorge.com

Rated 5 out of 5 stars

The curtains were exactly as described, luxury!

The curtains were exactly as described. Actually, even better than what i expected! They’re luxurious and sooo soft! I’m so happy with them and the KGORGE Comoany was great…fast delivery, packaged well and in a good time frame! My daughter loves them too and called to ask me once she got back home, where I had gotten them. Well made, beautiful…great experience!☺️

11 May 2023
Unprompted review
Rated 5 out of 5 stars

Great curtains and customer care!

We ordered curtains with the Pvc panels for our off grid cabin. They came rather quickly. They where just what we want. The quality was there.
Worked with Kara, costumer service, she was very knowledgeable and helpful. We will order from them again.

18 August 2023
Unprompted review
Rated 5 out of 5 stars

I use these types of curtains for my…pool room.

I use these types of curtains for my pool room, which is open on one side. Did not want to pay for the fourth screen and door, but the bugs (huge horse flies) kept coming in. I had previously purchased from another company and their product worked but the fabric only lasted 2 years. I have been surprised at the difference in quality, the fabric from my new kgorge curtains is exceptional and I expect will last for years longer. The grommets are strong and the entire panel hangs perfect. I am totally happy with the shopping experience and the communication during shipping.

23 August 2023
Unprompted review

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