KGHobby Toys & Model Reviews 378

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 161 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting the wide selection and competitive pricing. Many people appreciate the efficient delivery service, noting that items arrive quickly and are well-protected. The ordering process is frequently described as smooth and straightforward, with timely updates provided. Some people were dissatisfied with the delivery times, mentioning that pre-orders or figures could arrive later than expected. A few reviewers also reported issues with damaged figures upon arrival and expressed concerns about the responsiveness of the after-sales service.

What people talk about most

Product

People report positive experiences with product. Customers consistently praise the quality of items received,... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

Price

Clients share positive opinions on price, frequently highlighting competitive and affordable pricing. Many... See more

Order

Users describe positive interactions with order. Many customers praise the easy-to-use website, clear... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent customer service, highlighting its... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Helo, everything is great with your Page, i only have 1 complain, why are you guys stop sending e mail confirmations? I did 2 pre orders and didnt got any email, plus you send me a hot toys batman, bu... See more

Rated 5 out of 5 stars

I've been a KGHobby customer for a few years now (over five). And I must say that I have never been disappointed by them. Professionalism, reliability, and efficient customer service. Pack... See more

Rated 5 out of 5 stars

KG Hobby successfully managed a difficult delivery of Big Foot. US customs seized and returned the product without cause. KG worked with the carrier to effect redelivery and they provided regular stat... See more

Rated 5 out of 5 stars

Fantastic experience, no complaints at all. The figure (a Play Toy one, better than expected) arrived pretty quick considering it took less time to fly from HK to Italy than reach my home in Italy... See more


Company details

  1. Collectibles Store

Written by the company

kghobby.com was founded in year 2002 based in Hong Kong offering the hottest , trendy ,collectible products , toys and action figures in town. We kicked off by selling on ebay and served over thousands of individual, retailers and wholesalers from more than 30 countries around the world.


Contact info

4.8

Excellent

TrustScore 5 out of 5

378 reviews

5-star
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1-star

Replied to 28% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

I appreciate KGHobby a lot

I appreciate KGHobby a lot.
Pre-Orders arrive later than from some other places but I know this and the price differences are significant. And sometimes I don’t get a reply at first try when something is up (rarely), but I never had to try more than twice. I’ve received a couple of refunds without trouble, even one that they could have denied. Very friendly. Thank you. 🙏

21 October 2025
Rated 5 out of 5 stars

Always deliver

Buying from abroad can be risky, but after numerous purchases from KG Hobby over the years, I have no hesitation ordering from them.
100% no problems

21 October 2025
Rated 5 out of 5 stars

Very happy with my purchase

Very happy with my purchase, i've been buying from KGhobby for years now and have only had positive experiences. I'm in The Netherlands and they always ship fast and secure!

30 September 2025
Rated 5 out of 5 stars

Quick updates

I ordered the peacemaker hot toys companion set. It took awhile to release and you guys were so quick to update me as to when it was expected to release. I finally got it and it was so great

30 September 2025
Rated 5 out of 5 stars

professional shop

I've been buying figures there for years and they've never let me down; whether it's a custom order or in-stock items, it doesn't matter; they're always accurate, professional, and fast... for me, it's the most reliable shop in the world, and the prices are fantastic.

25 September 2025
Rated 5 out of 5 stars

Cheap and Good company.

Cheap and Good company.
Ordered TMS036 WandaVision The Scarlet Witch at a very good price.
As always, I payed with PayPal.
Received in 12 days with out any problem with the factory box and the figure box.
As I'm from Europe, I was afraid to pay Customs. Didn't have to.

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Helo

Helo, everything is great with your Page, i only have 1 complain, why are you guys stop sending e mail confirmations? I did 2 pre orders and didnt got any email, plus you send me a hot toys batman, but i didnt got e mail about it, i just got it at home, i would like you guys send me news about my figures!

20 August 2025

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