i purchased refurbished apple ear pods pro for £57.00 Delivery was before miday the next day. Earpods have been re branded by the new seller but as i opened the case my apple phone picked them up... See more
Company replied
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See what reviewers are saying
I purchased some “refurbished” Airpods from KF Direct last year. They broke within 3 months (battery died and the mechanisms of the airpod was hanging off, despite light usage) and I was issued with a... See more
Company replied
Second time to purchase refurbished AirPod pros from this company and I can honestly say I’ve been more than impressed. Very reasonable prices and a genuine product that works well. Very speedy delive... See more
Company replied
KF-Direct provided excellent service in helping me to find the correct replacement cable for my in-house display connected to my smart meter. Neither Eon nor the smart meter manufacturer could be... See more
Company replied
Company details
Written by the company
We are a pioneering tech firm based in Hong Kong, specializing in cutting-edge AI-driven solutions for financial analytics. Their innovative platforms leverage machine learning algorithms to empower businesses with real-time data insights, enhancing decision-making processes in the rapidly evolving financial landscape."
Contact info
Cavendish Centre Wong Chuk Hang, Eastern District, Hong Kong
- +8523105 8918
- sales@kfdhk.co.uk
- kfdirect.co.uk
Beautiful light
Beautiful light, speedy delivery and well packaged. Would recommend this company.
26 February 2025
Unprompted review
Reply from KFDT HongKonk
Dear Paul,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Finn
Customer Relations
Light arrived on time and clean bright…
Light arrived on time and clean bright light, ideal for a bathroom 👌🏼
4 January 2025
Unprompted review
Reply from KFDT HongKonk
Dear Paul,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Finn
Customer Relations
Great experience
Delivery was efficient, kept well briefed on dispatch, the product was good
10 January 2025
Unprompted review
Reply from KFDT HongKonk
Dear Caroline,
Thank you so much for your review
We hope to see you again with us.
Kind Regards,
David
Customer Relations
Product delivered promptly & works well
Product delivered promptly & works well
2 January 2025
Unprompted review
Reply from KFDT HongKonk
Hi,
Thank you for your positive feedback which is very valuable for us.
We hope to see you again with us.
Kind Regards,
David
Customer Relations
I like their product very well
30 November 2024
Unprompted review
Reply from KFDT HongKonk
Dear Hira,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
David
Customer Relations
Products are not genuine.
9 December 2023
Unprompted review
Reply from KFDT HongKonk
Hi,
We apologize for the inconvenience but we have to deny this claim that these are not genuine airpods, these are seller-upgraded and refurbished.
Please note that these are replaced with aftermarket Grade A OEM Parts and we can't compare them with brand new as the quality may differ because of the refurbishment process.
If you are looking for flawless quality and performance, we request you to kindly buy brand new Apple Airpods from our website with Apple Warranty, these brand new items start from £240.00. These are refurbished products and that's the reason why they are cheaper than the brand-new ones.
You are still covered with the seller warranty as well as eligible for a full refund but for that, we have to get the item back so that we can raise an investigation with the suppliers. We source thousands of items from different suppliers around the UK so until we get this item back we are unable to recognize the supplier or from which batch it was sold.
Regards
Finn
Customer Care
Very good product fast service enjoy…
Very good product fast service enjoy the product
19 November 2024
Unprompted review
Reply from KFDT HongKonk
Hi,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
David
Customer Relations
Misleading website discount prices
Purchased 2 packs of Litogo solar lights order No #KFD#1147 as advertised on their website at £14.79 per pack, a delivery was made by Amazon unfortunately I only received one pack, emailed and phoned the company many times I finally received a reply which informed me that the item was incorrectly listed and the price I paid was for one pack of 4 lights, therefore I have paid £29.58 for the lights this has made them more expensive than any other supplier on the internet.
The lights are still listed on the website at £14.79 per pack of 4, this is totally misleading so buyers beware the prices are not always what they seem
24 September 2024
Unprompted review
Reply from KFDT HongKonk
Hi,
We apologize for the inconvenience this may have caused.
Please contact us via email and we will assist you to the best of your satisfaction.
Kind Regards
Jason
Customer Care
Order of lamps placedGood telephone and email communication…
Good telephone and email communication due to a mix up on my behalf. Very pleased with my lamps. Delivery was great, came 2 days earlier than expected. Would recommend your company to family and friends.
18 March 2024
Unprompted review
Reply from KFDT HongKonk
Dear Janet,
Thank you for your positive feedback which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
The experience was great as i wasn't…
The experience was great as i wasn't sure of the company but they delivered what theh promised
22 March 2024
Unprompted review
Reply from KFDT HongKonk
Dear Shahid,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
All round super great service
All round great service, item looks great, price is great and I got £6.00 off just by ordering. Seller let's you know every step of the way, the process of your order, and super fast delivery, thank you so much
10 March 2024
Unprompted review
Reply from KFDT HongKonk
Dear Carolyn,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Excellent from buying to delivering
I ordered a bed and from start to finish I was kept updated with everything, guys delivered bed and built it, extremely pleased with the bed and would definitely recommend company, bed is very comfortable and great quality, very happy with my purchase
9 February 2024
Unprompted review
Reply from KFDT HongKonk
Dear Lynn,
Thank you for your positive feedback which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Good communication.
1 February 2024
Unprompted review
Reply from KFDT HongKonk
Dear Carole,
Thank you for your positive feedback which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Reply from KFDT HongKonk
Dear Barrie,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Only took two days to get here after…
Only took two days to get here after ordering, excellent service. Thank you KF Direct.
1 February 2024
Unprompted review
Reply from KFDT HongKonk
Dear Peter,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Products came on time
Products came on time. And well impressed. with how well the lights work.
3 February 2024
Unprompted review
Reply from KFDT HongKonk
Dear Mark,
Thank you for your positive feedback which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Extremely poor/no customer service
KFDT 20231122258
I ordered some lights on the 11th November 2023, the wrong item was sent they ignored numerous emails. After months they finally accepted it was their fault and that the item was no longer available.
I have sent the item back nearly 2 weeks now, I paid the postage of £5.39, provided the PO proof of posting and also proof that they received the item. They continued to ignore my request for a refund which is £47.36. The latest from them is they are going to look into this.
I have now advised them that I will be starting a chargeback to recover my money as it's obvious they have no intention of returning my money. I started a CC chargeback before but missed a 14 day deadline to reply to CC provider as I was away so they closed the case.
I find it difficult to believe a company in the UK can behave like this, after all we lead the world in good customer service.
11 November 2023
Unprompted review
Reply from KFDT HongKonk
Hi,
We apologize for the inconvenience this may have caused.
As per our telephone conversation, we have issued a refund to your PayPal.
Please let us know if you need any assistance and we will be more than happy to assist you.
Kind Regards
Dave
Customer Care
purchased some lights recently
purchased some lights recently, I would like to return them, but this have proven impossible, no one gets back to you if you would like to return them. you can only contact them by email and this is ignored
20 January 2024
Unprompted review
Reply from KFDT HongKonk
Hi,
We apologize for the inconvenience this may have caused.
Please contact us via telephone, email, or live chat and we will assist you to the best of your satisfaction.
Kind Regards
Dave
Customer Care
Excellent value for money products. …
Excellent value for money products which after research were cheaper than other comparison sites and even though the price was cheaper this company didn't compromising on the quality of the product which was brilliant. The site was easy to navigate which meant finding products really easy and hassle free, we love our outside garden lights so much we purchased 2 set.
13 January 2024
Unprompted review
Reply from KFDT HongKonk
Dear Michelle,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Dave
Customer Relations
We ordered 2 sets of outdoor bulb link…
We ordered 2 sets of outdoor bulb link lights,
Both came in great time, the electrical man fitted them linked them and 2 bulbs on the second set wasn't working, we changed the 2 bulbs with 2 from the set that was all working to check and yes two bulbs are faulty...
I contacted the company for 2 spare bulbs and was told they wld give me £4.50 refund as they r short of spares...
Still waiting for an answer as I again asked for 2 bulbs to replace the faulty ones.
4 January 2024
Unprompted review
Reply from KFDT HongKonk
Hi,
We apologize for the inconvenience this may have caused.
We have forwarded a query to our dispatch department to send 2 spare bulbs to you and it will be delivered to you very soon.
Once again we apologize for the delay.
Kind Regards
Dave
Customer Care
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